£28,000 - £30,000 per annum dependent on experience CRM Executive Salary £28,000 - £30,000 dependent on experience Permanent Hybrid – London & Kent Here at Saga, we are seeking a CRM Executive to support CRM Strategy for our Insurance business unit. Working closely with the CRM Data Planner you will help drive data led decision making, suggesting ideas and improvements to our marketing strategies to inform the Marketing creative teams. As an experienced CRM tool user, you will build and execute multi-channel integrated campaigns, using a combination of SMS, DM, Outbound and Email deliveries, utilising dynamic content and automation where possible to deliver exceptional messages to our customers. You will work closely with digital teams to ensure we have an integrated, multi-channel approach to our campaigns, sending the right message, to the right customer, at the right time and in the right channel. You will have access to a suite of Adobe tools – Adobe Campaign, Target and Analytics, that you will be able to use to your best advantage to deliver inspiring and relevant content. Collaboration with multiple teams, including Data Science, Marketing Creative and Email developers will be essential, and you will proactively push ideas forwards and own campaigns across customer touchpoints from inception to delivery. This role is multi-faceted and fast-paced where you will work on multiple initiatives at once. There will be elements of data management, working alongside our Group Data team to ensure any data inaccuracies are identified and fixed as soon as possible. You will also work on key projects where you will provide your knowledge and expertise to drive business change. Working alongside the CRM Data Planner, you will guarantee that activity is fully trackable; reviewing and analysing weekly campaign performance to proactively evolve campaigns based on testing strategies, performance indicators and audience insight to ensure we\\\'re getting the most out of our databases at every opportunity. Our CRM team meet monthly, alternating between our London and Folkestone offices. Role Responsibility As our CRM Executive, you will be responsible for using data and insight to initiate and progress advanced CRM journeys. Other accountabilities will include: Help to shape the CRM action plan and work with the team to plan and execute campaigns that deliver performance improvements. Fully utilise the tools and data available to design and deliver omni-channel campaigns covering all areas of communications- new customer acquisition, engagement, loyalty, advocacy and win-back, creating multi-channel executions, whilst delivering exceptional experiences to our customers. Analysis, segmentation and targeting of customers within internal database Planning, creating and executing multi-channel, automated campaigns, including email, postal, SMS and outbound. Covering all CRM aspects of the campaign, from data brief to post campaign reporting where required Execution of multi-campaign testing programmes within campaign builds Ensuring activity is trackable for all required metrics within CRM remit and proactively suggest areas of improvement using a test and learn framework. Working closely with the Group Data team to ensure any requests for data or data issues are provided/resolved in a timely manner Promote excellence and best practice in CRM and the use of Adobe, driving a CRM culture across the business Collaborate with wider business teams to deliver cross division projects Responsible for demonstrating an understanding of regulatory risk across Marketing and customer touchpoints including working knowledge of the latest FCA guidance The Ideal Candidate As our new CRM executive, you will have CRM experience incorporating integrated campaign delivery across multiple touchpoints, customer journey development, automation, multi-channel workflows and dynamic content delivery. Whilst experience in Insurance or financial services would be desirable, we are open to CRM candidates across all industries. Other skills and experience required include: Evidence of full ownership of CRM campaigns from inception through to analysis Knowledge of Adobe suite of tools preferable Knowledge of data integration and a passion for digital solutions Excellent personal communication and presentation skills and able to come across as a professional, credible, respected representative of Saga Strong levels of multi-tasking, prioritisation, and solution-orientated approaches Superior professionalism with internal and external teams Well organised and detail oriented Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3233
from £36000 to £39000 depending on experience Travel Copywriter Salary £36,000 to £39,000 depending on experience Permanent Hybrid / Home and Folkestone/Crawley The Saga Marketing team are recruiting for an expert Travel Copywriter! You will be working with the best creative travel marketing team, responsible for producing copy for Saga and Titan Travel’s online and offline channels to a high standard – for accuracy, quality of information, tone of voice, inspiration, and creativity. Our copywriters can truly flex their creativity around our unique itineraries and worldwide destinations, for tailor-made, tours and hosted stays. If you are a talented travel writer, used to producing a high volume of copy to tight deadlines, whilst demonstrating excellent diligence, this role could be for you! We work in a hybrid way at Saga both at home and in the office. You will be required to attend the Folkestone/Crawley office at least twice a week. Role Responsibility Your responsibilities will span across advertising style, imaginative headline-led marketing sales messages, targeted personal (not just personalised) customer communications, product descriptive content, blogs, and trade communications. You will report to the Content Lead and work as part of a wider marketing team for all things travel at Saga. Your key responsibilities will be to; Create engaging copy to the brief and deadline on a range of brand communications. Fully own the writing of copy for all channels; Brochures, Advertising, Email and web copy, Tactical promotions and Saga Magazine. Champion the brands and write, adapt and edit content in line with our content strategy and consistent tone of voice. Work with the designers to ensure \\\'joined up\\\' responses to marketing briefs that bring the idea to life. Ensure all copy changes are updated across all contact points. Conduct research to ensure copy is original, engaging, and factually accurate. (Have a journalistic style to your writing.) Execute delivery with affective planning and collaboration across teams. Engage with Content Lead, Marketing and Product to ensure briefs are provided with required information at the required time to meet deadlines. Ensure copy is approved through the right channels and use systems (CMS, workflow management) to provide visibility of work status and accurately record progress. Ensure systems are kept up to date. Raise risk around deadlines and manage your workload to meet all stage gate deadlines. Adopt a flexible, enthusiastic, and driven approach to achieving the financial goals of the business. The Ideal Candidate You will have already worked in the Travel Industry as a credible creative travel writer and can demonstrate previous experience and copy for work you have personally produced, either in-house or agency side. You will also ideally have first-hand travel experience, along with the following; Impeccable skills in writing - grammar, punctuation, tone and positioning. Must have a solid understanding of tour operating, and, ideally, first-hand travel experience. Experience writing for web and understands nuances of SEO and online copy. Attention to detail is key, project tasks have multiple outputs and providing our customers accurate and timely information is vital. Highly organised, the successful candidate will need to demonstrate an ability to work largely unsupervised, and deliver to a brief in a timely, collaborative, and pro-active manner. Zealous in their approach to ensuring that existing products are kept up to date, on-brand and consistent across all promotional channels. Entrepreneurial, journalistic and inquisitive. Desirable; Ideally educated to degree level with a journalist / marketing / creative writing subject. Have previously used a CMS – ideally have knowledge of FileMaker Pro. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/135599/3235
from £36000 to £39000 depending on experience Travel Copywriter Salary £36,000 to £39,000 depending on experience Permanent Hybrid / Home and Folkestone/Crawley The Saga Marketing team are recruiting for an expert Travel Copywriter! You will be working with the best creative travel marketing team, responsible for producing copy for Saga and Titan Travel’s online and offline channels to a high standard – for accuracy, quality of information, tone of voice, inspiration, and creativity. Our copywriters can truly flex their creativity around our unique itineraries and worldwide destinations, for tailor-made, tours and hosted stays. If you are a talented travel writer, used to producing a high volume of copy to tight deadlines, whilst demonstrating excellent diligence, this role could be for you! We work in a hybrid way at Saga both at home and in the office. You will be required to attend the Folkestone/Crawley office at least twice a week. Role Responsibility Your responsibilities will span across advertising style, imaginative headline-led marketing sales messages, targeted personal (not just personalised) customer communications, product descriptive content, blogs, and trade communications. You will report to the Content Lead and work as part of a wider marketing team for all things travel at Saga. Your key responsibilities will be to; Create engaging copy to the brief and deadline on a range of brand communications. Fully own the writing of copy for all channels; Brochures, Advertising, Email and web copy, Tactical promotions and Saga Magazine. Champion the brands and write, adapt and edit content in line with our content strategy and consistent tone of voice. Work with the designers to ensure \\\'joined up\\\' responses to marketing briefs that bring the idea to life. Ensure all copy changes are updated across all contact points. Conduct research to ensure copy is original, engaging, and factually accurate. (Have a journalistic style to your writing.) Execute delivery with affective planning and collaboration across teams. Engage with Content Lead, Marketing and Product to ensure briefs are provided with required information at the required time to meet deadlines. Ensure copy is approved through the right channels and use systems (CMS, workflow management) to provide visibility of work status and accurately record progress. Ensure systems are kept up to date. Raise risk around deadlines and manage your workload to meet all stage gate deadlines. Adopt a flexible, enthusiastic, and driven approach to achieving the financial goals of the business. The Ideal Candidate You will have already worked in the Travel Industry as a credible creative travel writer and can demonstrate previous experience and copy for work you have personally produced, either in-house or agency side. You will also ideally have first-hand travel experience, along with the following; Impeccable skills in writing - grammar, punctuation, tone and positioning. Must have a solid understanding of tour operating, and, ideally, first-hand travel experience. Experience writing for web and understands nuances of SEO and online copy. Attention to detail is key, project tasks have multiple outputs and providing our customers accurate and timely information is vital. Highly organised, the successful candidate will need to demonstrate an ability to work largely unsupervised, and deliver to a brief in a timely, collaborative, and pro-active manner. Zealous in their approach to ensuring that existing products are kept up to date, on-brand and consistent across all promotional channels. Entrepreneurial, journalistic and inquisitive. Desirable; Ideally educated to degree level with a journalist / marketing / creative writing subject. Have previously used a CMS – ideally have knowledge of FileMaker Pro. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/135599/3236
£24,570 Plus Uncapped Commission Cruise Guest Advisor- Rivers Salary £24,570 per annum plus uncapped commission Permanent FT – 37.5 hours per week Hybrid – 3 days a week in Folkestone, Enbrook, Kent You may have seen our TV advert? Heard of Saga as a great Kent-based employer? The Saga Cruise team is ready to expand our team of skilled Guest Advisors who are key to assisting our customers when planning and booking luxury travel packages with Saga Cruise across our Ocean and Rivers itineraries. If you have a passion for customer service and love talking about travel while advising our guests on best options and new experiences, then this role is for you. Your first couple of weeks in your new job, will be all about learning our booking systems, getting to know and understand our customers and ultimately becoming an expert on all our cruise packages we offer, plus so much more! From day one as a Cruise Guest Advisor, you can work on a Hybrid basis. If you are ready to get onboard and venture into the exciting cruise world, then read more about what a typical day will feel and look like in this role. *Must be available to start 23/06/2025* *The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm. The hours for this role are 37.5 per week. **This is a hybrid role and requires 3 days in Folkestone, CT20 3SE.** Role Responsibility We take our guests all over the world ensuring they have exceptional experiences. The starting point of their journey begins with you and our team of Guest Advisors. In this team you will be taking mostly in-bound calls; bookings, promotions, general enquiries that could lead to future bookings, amendments, and service calls relating to all things Cruise! Your main responsibilities will be: Managing the calls into the contact centre from our guests in a timely and professional manner Ensuring a tailored and personable approach for every call. Offering assistance, advice, guidance and always working with patience Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes Providing recommendations and engaging in upselling opportunities where possible Fully prioritising a guest-first approach with the tenacity to keep learning on the job Handling both sales and service calls and adhering to guest service best practice Responsible for sending out follow-up emails, observing a high attention to detail with focus on spelling and grammar Having a driven mentality to exceed the expectations of the guest Having patience to deal with guest requests in a calm and helpful manner The Ideal Candidate We are keen to interview applicants who have already worked in a customer focussed role where they have guided and advised customers with booking travel or recommending products. We are open to consider applications from candidates with no travel background, but it is essential to demonstrate your passion for overseas travel or Cruise. You will also need to demonstrate the following skills and experience; Have previously worked in a call centre / contact centre environment and be comfortable talking to customers over the phone, demonstrating excellent communication skills Keen and able to learn all about our products and relay this to our customers so they are fully aware of our full programme itinerary offering Can spot buying signals and the opportunity to upsell Enjoys working in a fast-paced environment Can demonstrate a can-do approach and be flexible when required (Occasionally, you could be needed to make urgent contact to our guests outside of normal working hours to discuss changes to their bookings from circumstances outside of Saga’s control.) Shows a passion for guest service and a natural enthusiasm for progression opportunities Has excellent attention to detail and can demonstrate strong written and verbal skills Comfortable with working from home Tuesday to Thursday Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. 25 days holiday + bank holidays Commission and performance levels Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/205960/3238
£30,000 - £36,000 per annum dependent on experience RPA Developer Salary £30,000 - 36,000 dependent on experience Permanent FT – 35 hours per week Hybrid – Home and Hub Our RPA Developers, play an important role in providing exceptional experiences every day to our valued customers. Working within the Process & Automation team you will be responsible creating robust, scalable automations in line with best practice. An RPA Developer will need to have a continuous learning mindset and ensure they are keeping up to date with new releases of UiPath to maximize Saga’s use of the software As one of our Developers you will drive efficiency within operations and support the identification and engineering of processes for automation. This role will be instrumental in driving automation within the Saga Group to support strategic objectives, in growing the business, increasing efficiencies and delivering an exceptional customer journey. You will have strong communication skills with an ability to adapt effectively to changing priorities and an in-depth knowledge of robotic process automation. This role has a small hybrid element, where you will be expected to travel to our Folkestone office roughly once a quarter. Role Responsibility As one of our RPA Process Analysts you will be accountable for the following areas; Review business processes alongside the business analyst to establish if they are suitable for RPA Support the re-engineering of processes to remove waste and allow automation Digest business requirements and establish technical requirements Design, build and test RPA projects using desired robotics software Develop high quality (RPA) software solutions, in line with best practice Maintain relevant documentation for all projects created Provide technical support during UAT and implementation phases Support with the maintenance of deployed projects, troubleshooting if issues are identified Act as a subject expert on RPA in support of other delivery teams Undertake peer code reviews Understanding SQL to create basic queries The Ideal Candidate As one of our RPA Developers it is essential you have experience in supporting or developing across a diverse tech stack including browser-based applications, java clients, and thick clients underpinned by SQL Server databases Other skills required include: Experienced with UIPath or similar software Familiarity with software implementation cycles Ability to simplify and concisely convey complex ideas Lean, six sigma or continuous improvement training an advantage Able to communicate effectively with technical and non-technical teams Ability to simplify and concisely convey complex ideas Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3237
from £45000 to £55000 depending on experience Marketing Manager – Customer Growth – River Cruise Salary £45,000 to £55,000 depending on experience Permanent Hybrid / Home and Folkestone The Saga River Cruise Marketing team are seeking a new Marketing Manager to own the Customer Growth Strategy for all things River Cruise. You will play a pivotal role in driving the success of all marketing comms for Rivers across a multi-channel function. You will be joining a high performing team, reporting directly to the Head of Cruise Marketing and working closely with our CMO, Head of Digital and Head of CRM. As the Customer Growth Marketing Manager you will facilitate and orchestrate the marketing campaigns. Planning delivery in line with the season cruise calendar. Creating marketing plans to deliver our River Cruise targets for Gross Pax and Gross Revenue. Collaborating across all relevant Marketing teams and stakeholders. Planning and executing ATL media plans, including briefing the media agency, managing plans and budgets. Also managing PR – and the relationship with our PR consultant. It\\\'s truly a non-stop exciting Marketing opportunity! Where you can be your natural creative self, bringing fresh ideas and travel inspiration to the River Cruise Campaigns. We work in a hybrid way at Saga both at home and in the office. You will be required to work from Folkestone 3 days a week. Role Responsibility Manages the campaigns for Saga Rivers – delivering the best-in-class marketing communications in an organised, timely and effective manner. The marketing plans need to deliver and achieve business targets. Leading the coordination of relevant stakeholders across Marketing, CRM and Digital teams, including chairing marketing planning and delivery meetings to provide ongoing clarity on roles, actions, timelines and dependencies. Orchestrating cross-channel planning of activity across PR, email, DM, website and paid media channels. Proactively collaborating with CRM and Digital teams to design and create seamless customer journeys and content throughout campaigns to ensure customers have the best experience. Supporting the CRM and Digital teams with continued and extended Test & Learn application across all activity, adopting best practice and improving CPA. Working with the CRM, Digital and external Media teams to ensure all activity is tracked, reported on and collated into a single view of the Campaign results, chairing the monthly performance meetings. Work with the insight team to test creative and messaging to different customer cohorts to keep communications fresh and relevant. Brief and execute ATL media plan, working closely with our Media agency and working to budget. Reporting on the performance of ATL channels, identifying trends and opportunities and feeding this data and insight to key stakeholders. Work with Media agency to review competitor activity to ensure our product is portrayed in the best possible and most cost-effective way across all channels. Explore new media partnership opportunities and manage the relationship, sharing content across all channels and managing the promotional plans of the onboard activities or unique itineraries on Rivers. Work with the Media agency to explore new opportunities in the ATL space, testing new platforms e.g. Podcasts and Radio partnerships. Project manage content creation, from sourcing and briefing suitable agencies to orchestrating shoots onboard and ashore. Supporting Head of Marketing, Marketing Director with preparation of marketing documents and supporting in general marketing activities and requests. The Ideal Candidate You will have already worked as a Marketing Manager, ideally in an omni-channel function, B2C business. Ideally, you will have some prior knowledge of travel and cruises. Especially focussed on the European Waterways. You will also need to demonstrate; Experience of managing 6 figure marketing budgets. Be a project manager and strong communicator – able to bring teams together to meet goals, and report on performance confidently to key stakeholders. Be able to work in matrix teams, building solid working relationships across the marketing team and with external agencies/partners – collaboration is paramount! You will be a self-starter who is able to create solutions and not wait for a brief- with a natural creative flair! Knowledge of the industry’s latest trends with proven experience in applying insights to improve business performance. Previous experience in a large consumer-facing organisation, ideally in the travel sector. Strong commercial awareness. Strong growth and performance mentality, innovating and exploring new opportunities beyond the default approach. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/135599/3239
Competitive dependent on experience Senior Pricing Analyst Competitive salary dependent on experience 6 month FTC Hybrid - Home and London Hub As a Senior Pricing Analyst you will be managing Saga’s street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL). We are looking for an experienced pricing expert who has a proven track record of developing innovative solutions to continuously improve Saga Services\\\' pricing capabilities and support the trading performance. Experience in personal lines, especially one of our 4 products: Motor, Home, Travel and Private Medical, is essential You will bring an understanding of the drivers of best-in-class street pricing and commercial success in a Personal Lines insurance business and implement innovative and new approaches to generate value. You will be working closely with the Pricing Managers to develop and implement complex solutions to help continuously improve our pricing capabilities. Additionally, you will work closely with the wider business to use your Pricing expertise to support key aspects of the Group’s strategy and company’s key shareholder objectives We offer flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. The Pricing & Projects team comes together twice a month, usually in our London office. Role Responsibility As a Senior Pricing Analyst you will be responsible for proactively using data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business. Other accountabilities include: Model, interpret and monitor business data to identify and confirm market trends, product opportunities and new / changing rating factors. Provide pricing thought leadership using your experience of insurance pricing and data. Provide subject matter expert support in your areas of expertise on strategic projects. Assist in development of pricing models for deployment to the rating system, making best use of Radar and other software tools. Make recommendations based on your analysis. Mine, extract and interpret data to bring out insights, using cutting edge techniques, including machine learning. Monitor and assess impact of changes post implementation and proactively recommend amendments to flag where further investigation and action is needed. Develop an excellent relationship with our in-house underwriter, including working on joint insurance initiatives to enhance group value. Pricing support for business change initiatives. Ensure adherence to pricing fairness rules and data usage policies. Represent the needs of the pricing department in business change programmes as required. Supporting testing of price-related IT changes if required. Support in the learning and development of analysts within the pricing team. The Ideal Candidate As a Senior Pricing Analyst, personal lines experience is essential, ideally within one of our core 4 products: Motor, Home, Travel and Private Medical. Other industry experience would include: Detailed knowledge of General Insurance pricing processes and methodologies. Strong numerical and statistical capabilities. Inquisitive, natural problem solver. Excellent oral and written communication skills. Strong influencing and relationship management skills. Possesses strong team coaching/management abilities and actively motivates others to win. Proactive, enthusiastic, and self-motivated. Strong organisational skills, e.g. time management, documentation etc. Knowledge of modelling software, such as Radar, Emblem, or similar systems. Experienced in some programming languages such as SQL, R and Python. Understanding of regulatory requirements in relation to pricing. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3240
£23,500 per annum Accounts Receivable Clerk £23,500 per annum Permanent Folkestone Hybrid – 3 days in the office & 2 Home The Saga Cruise Finance team are recruiting for their busy accounts receivable team. In this role you will be responsible for ensuring our banking journals are completed accurately and in a timely manner, reconciling the bank, and resolving any banking queries. It is a critical role, you will be in a central finance function coordinating with various finance teams internally in Cruise and cross divisionally with other finance teams. A great opportunity for candidates looking to work closely with treasury. Gaining exposure to banking controls, compliance and reporting. While also being able to support the wider accounts receivable and finance team with ad hoc tasks and enquiries, including ownership of several reconciliations. *You will be required to visit the Folkestone office in Sandgate 3 times a week with 2 days working from home* Role Responsibility Working in our Accounts Receivable team, your key responsibilities will be to; Follow our Business Code of Conduct and always acting with integrity and due diligence. Uploading statements to the general ledger system and reconciling the bank. Liaise directly with internal finance teams, treasury, and cross divisional finance teams, to ensure visibility and precision. Report FX, currency accounts, and internal movements precisely and promptly. Monitoring card payments and resolving any discrepancies to have minimal impact on our customer’s journey . Approval of any refunds raised to our customers to ensure compliance. Managing cheque payments and refund runs for compliance and accuracy. Supporting ad-hoc queries and other members of the team as required, including holiday cover. Supporting other requests, such as preparing financial due diligence checks for potential suppliers. Assist with implementing process improvement and proactively progressing/coordinating any actions. The Ideal Candidate Suitable candidates will already have been exposed to accounts receivable function and be keen to develop their finance career within a large customer facing business such as Saga. Ideally you will have some prior experience of working in a finance function, and you will be keen to explore a career in the finance industry with a veiw to studying AAT, ACCA or CIMA. You will need to demonstrate the following skills and experience; Historical experience of finance journals. Proficient with MS Office applications. Strong communication skills are essential, being one of the primary points of contact within the central function of the finance team for Cruise, other divisions, & treasury. Accuracy and the ability to self-review is key. Strong organisational skills, with being able to prioritise tasks and manage expectations to internal departments. Flexible and able to manage multiple work streams and to cope under pressure in a fast-paced environment. Identify training needs to resolve gaps in knowledge and skills. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3244
£28,000 - £35,000 Dependent on Experience Motor Product Executive Salary £28,000 - £35,000 dependent on experience 12 month FTC Folkestone Hybrid As a Motor Product Executive, you will be involved in all areas of product management and development. As a business, we support a diverse group of customers and help them at various stages of their lives, and in the Motor Product team you will play a pivotal part of ensuring that we provide them with the exceptional products that they deserve. Reporting to the Motor Product Manager in the wider Product Team to manage and develop market-leading motor insurance products and customer journeys incorporating key FCA principles. As a natural collaborator, you will be working cross-functionally with stakeholders across the business so in this broad and varied role, you will have exposure to all corners of our insurance business ensuring that we best serve our customers whilst remaining competitive in the market. We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, or Folkestone. We come together with a purpose to collaborate, typically once a month in London or Kent. Role Responsibility As one of our Motor Product Executives, you will be responsible for the implementation of product developments and product enhancements, derived from analysis of industry & competitive trends and customer research. Other accountabilities include: Ownership of technical policy wording, with reference to Legal and Conduct Risk advice. Project management, with particular focus on cross-functional team working. Work within commercial relationships with suppliers - attendance at supplier meetings where required. Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes. Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison. Ensuring all customer communications are technically correct, consistent, aligned with the Saga brand and meet relevant regulatory requirements. Undertaking root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions. Helping to deliver budgeted conversion, quotation and retention rates through product management and development. Deliver enhanced levels of customer satisfaction measured through customer satisfaction scores and external market benchmarks. Work with marketing and operational teams to optimise customer communications whilst accurately reflecting product benefits. Ensure product compliance in line with brand standard and regulatory requirements (e.g. annual Product and Value assessments) and managing processes to drive good customer outcomes. The Ideal Candidate To be a successful Motor Product Executive it is essential that you have experience within general insurance including both product and regulatory requirements Other skills and experience required include: Ability to problem solve and dig into the detail of information/trends. Ability to prioritise workload effectively and manage cross-functional projects to tight deadlines. Knowledge of product management principles and procedures. Ability to challenge and improve existing processes. Commercially aware and able to develop and implement product initiatives to meet customer needs. Ability to deliver and analyse market research and trends. Motor insurance product knowledge. Ability to work within a team and independently. Characteristics we\\\'re looking for: Customer focused, with the confidence to be curious and challenge. Attention to detail. High levels of drive and enthusiasm – a self-starter. Able to work under pressure and to tight deadlines. Ability to multi-task. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3242
£40,000-£56,000 (dependent on experience) S ales Manager (Trade Success) Salary £40,000 to £56,000 (dependent on experience) Hybrid - London / Folkestone - Travel for this role will be required We are searching for an exceptional Sales Manager (Trade Success) to join our team to help us deliver our redefined and ambitious travel agency strategy. You are an industry-leading sales professional with relationship building superpowers and a relentless hunger to achieve sales goals by clearing the way for our travel agent partners. You motivate and challenge your team and internal business partners to ensure Titan Travel is the best in class. Your job is to enjoy we are flawless to work with. You thrive under pressure and can think creatively to ensure maximum return on investment and ensure Titan Travel is our travel agent partners first choice. You are committed to being the best, never settling and always improving the service to our travel agent partners. You live and breathe our values; Make it happen, Do the right thing, Customer first, Excellence every day & Our people make us special. The Sales Manager (Trade Success) is a critical role within the trade sales channel. The Sales Manager (Trade Success) will be a key point of contact for our travel agent partners. Working directly with marketing, contact center, operations and more, your solution focused mindset will create processes and solutions that ensures Titan Travel has a positive reputation resulting in an industry leading trade NPS score. The Sales Manager (Trade Success will also lead a talented field team of three Training & Development Executives who will be responsible for ensuring our travel agent partners are educated and motivated to sell Titan Travel. The field team will be accountable for the performance of their accounts within their region as well as driving important business KPI’s including online usage, product mix, ASP and more. Role Responsibility Account Management – Excellence Every day. Act as an ambassador for Titan Travel and demonstrate an exceptional level of product / sector knowledge ensuring the brand has an extremely high profile. Create, implement and own the field team strategy, ensuring the team have the tools they need to be successful, ensuring the right amount of time is dedicated to strategic accounts Manage the trade inbox and identify key training needs and opportunities to improve our processes. Collaborate with the trade contact centre team to ensure a timely response to all trade enquiries. Collaborate with operations team to review outstanding cases and ensure we have plans in place to effectively communicate with the travel agent partner. Identify trade partner training needs and create a plan to address them. Own the relationship of key training partners such as Tipto, ATAS & Travel Gossip to enable our roadshow strategy. Drive participation in Titan Rewards to drive upsell and focus on business priorities. Help develop training plans alongside Strategic & Business Development Sales Managers. Work with the Director of Trade Engagement to prepare and host successful customer educational trips Maximise engagement with TITANium & trade communication sign ups.
Strategic Planning – Make It Happen Arrange and attend frequent meetings with internal stakeholders to ensure Titan Travel is flawless to do business with. Set targets and timelines for process improvements, owning a quarterly development plan. Analyse field teams weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results. Develop trade campaign engagement plans including incentives. Monitor and report on competitor activity in the touring and wider holiday sectors to ensure Titan Travel remains at the forefront of our sector.
Flawless Execution – Do the Right Thing / Customer First Deliver on your promises and be the most trust partner to your accounts. Ensure that agreed sales and marketing activity is implemented, tracked and monitored to assess ROI. • If it goes wrong, own it and put it right. Structure workload effectively to ensure maximum time with accounts and all administration and support activities are completed effectively and to time.
Team Leadership – Our People Make Us Special As the Sales Manager (Inside & Field Sales) you will lead the field team of three Training & Development Executives You will work closely with the wider sales team to ensure their path is clear to deliver our stretching revenue goals. You will ensure the trade sales team is well supported and has the tools they need to be successful. The Ideal Candidate 5+ years in a trade sales or account management roles People leadership positions Sales roles Travel industry roles Travel Agency experience an advantage Experience in defining strategy Exceptional people management skills, particularly in a flexible/hybrid working environment Excellent communication skills, with the ability to quickly form relationships Sales driven and commercially savvy An eye for identifying commercial opportunities, and the skills to translate this into results Ability to partner with other stakeholders and challenge where necessary Innovative thinker constantly looking to improve ways of working Engaging and inspiring individual, influencing internal and external stakeholders at all levels Cost focused, with ability to manage multiple budget line Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3245
