Salary £25,000 - £28,000 per annum Product Operations Executive – Travel Salary £25,000 - £28,000 per annum Permanent Full Time - 35 hours per week Hybrid role – Hybrid – 3 days a week in Folkestone, Enbrook, Kent, or Crawley, West Sussex* We are seeking a proactive and detail-driven Product Operations Executive to play a key role in ensuring the smooth delivery and continuous improvement of our travel products. This role offers exposure to both the product and operational sides of the travel industry, giving you a broad understanding of how a travel team functions and valuable experience that can support future development across both the product and operational areas of the travel function. In this role, you’ll coordinate supplier relationships, maintain accurate product information, support sales and customer teams, and assist in resolving day-to-day operational challenges. It’s important that the successful candidate enjoys working collaboratively, can effectively manage competing priorities, and thrives in fast-paced environments. The ideal candidate will have a background in operations or logistics, and a proven track record of demonstrating initiative in resolving operational challenges to deliver results. If you’re eager to build a career in the travel sector and keen to deepen your expertise, you’ll find a supportive, experienced team here who are keen to welcome you, share their knowledge, and work together with you to excel in your role. **This role requires you to be working from our Folkestone or Crawley office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility Serve as a central point of contact for product and destination queries, becoming a knowledgeable and reliable source of information for the wider business. Coordinate and maintain product operations, including pre-season checks, Health & Safety updates, and accurate system data. Build strong, solution-focused relationships with suppliers by ensuring they receive correct documentation and updates, supporting them in resolving issues proactively, and enabling smooth service delivery. Manage operational updates and holiday amendments, ensuring changes are communicated clearly and implemented efficiently. Support quality management by reviewing supplier feedback, actioning reports, and working closely with Customer Service to resolve complaints and manage reclaims. Collaborate cross-functionally to improve processes, share insights, proactively and efficiently address operational challenges, and maintain a Customer First approach. Represent the company at trade shows, events, and occasional overseas trips as a knowledgeable brand ambassador. The Ideal Candidate You will be someone who thrives in a dynamic, fast-paced environment and brings a strong operational mindset to the role. The ideal candidate will have: Proven experience in an operations or logistics role, ideally within travel or a related sector. A track record of effective problem solving, using initiative to find practical, customer-focused solutions. Strong interpersonal skills with the ability to build and maintain productive supplier relationships. Excellent organisational and multitasking abilities, with a methodical approach to managing multiple priorities. An analytical mindset and keen attention to detail, ensuring accuracy across product and operational tasks. Flexibility to work occasional, varied hours to coordinate with duty offices when required. Strong written and verbal communication skills, able to convey information clearly and confidently across teams. Exposure to the European travel market (desirable but not essential). Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3376
Read Less
