Competitive dependent on experience Senior Pricing Analyst Competitive salary dependent on experience 12 month FTC Hybrid – Home and London Hub As a Senior Pricing Analyst you will be managing Saga’s street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL). We are looking for an experienced pricing expert who has a proven track record of developing innovative solutions to continuously improve Saga Services\\\' pricing capabilities and support the trading performance. Experience in personal lines, especially one of our 4 products: Motor, Home, Travel and Private Medical, is essential. You will bring an understanding of the drivers of best-in-class street pricing and commercial success in a Personal Lines insurance business and implement innovative and new approaches to generate value. You will be working closely with the Pricing Managers to develop and implement complex solutions to help continuously improve our pricing capabilities. Additionally, you will work closely with the wider business to use your Pricing expertise to support key aspects of the Group’s strategy and company’s key shareholder objectives. We offer flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. The Pricing & Projects team comes together twice a month, usually in our London office. Role Responsibility As a Senior Pricing Analyst you will be responsible for proactively using data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business. Other accountabilities include: Model, interpret and monitor business data to identify and confirm market trends, product opportunities and new / changing rating factors. Provide pricing thought leadership using your experience of insurance pricing and data. Provide subject matter expert support in your areas of expertise on strategic projects. Assist in development of pricing models for deployment to the rating system, making best use of Radar and other software tools. Make recommendations based on your analysis. Mine, extract and interpret data to bring out insights, using cutting edge techniques, including machine learning. Monitor and assess impact of changes post implementation and proactively recommend amendments to flag where further investigation and action is needed. Develop an excellent relationship with our in-house underwriter, including working on joint insurance initiatives to enhance group value. Pricing support for business change initiatives. Ensure adherence to pricing fairness rules and data usage policies. Represent the needs of the pricing department in business change programmes as required. Supporting testing of price-related IT changes if required. Support in the learning and development of analysts within the pricing team. The Ideal Candidate As a Senior Pricing Analyst, personal lines experience is essential, ideally within one of our core 4 products: Motor, Home, Travel and Private Medical. Other industry experience would include: Detailed knowledge of General Insurance pricing processes and methodologies. Strong numerical and statistical capabilities. Inquisitive, natural problem solver. Excellent oral and written communication skills. Strong influencing and relationship management skills. Possesses strong team coaching/management abilities and actively motivates others to win. Proactive, enthusiastic, and self-motivated. Strong organisational skills, e.g. time management, documentation etc. Knowledge of modelling software, such as Radar, Emblem, or similar systems. Experienced in some programming languages such as SQL, R and Python. Understanding of regulatory requirements in relation to pricing. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3185
£44,000-£55,000 (dependent on experience) Senior Internal Auditor Salary £44,000-£55,000 (dependent on experience) FT - 35 hours per week Hybrid - Folkestone - Travel to our Folkestone office at least twice a month Here at Saga, we are seeking a Senior Internal Auditor to join our Enterprise team. In this position, you will manage and deliver audits and other assurance work across the business, supporting the annual audit plan and providing a sound opinion on the effectiveness of the internal control system. You will be responsible for the end-to-end delivery of audits, as well as other assurance work, utilising your expertise to assess and enhance the control environment. You will be curious, detail-oriented, and capable of using your own initiative to generate pragmatic solutions. As a trusted and credible partner, you will build and maintain relationships across the organisation at all levels while maintaining independence and objectivity. Strong verbal and written communication skills are essential, as well as a solid understanding of risk, controls, and materiality. Role Responsibility Delivering individual audit assignments, end-to-end, working with a high degree of autonomy. Audit delivery will include: Developing a good knowledge of the areas under review identifying key risks and controls. Designing and executing appropriate testing strategies to evaluate control design and operating effectiveness. Agreeing pragmatic management actions to audit findings. Drafting high quality audit reports and communicating findings clearly and credibly. Occasional national or international travel may be required. Completing follow-up reviews (“Issues Assurance”) to ensure audit actions have been implemented effectively. Adherence to the Global Internal Audit Standards and in-house methodology. Building and managing relationships with business stakeholders while maintaining independence and objectivity. Self-identifying training needs to ensure knowledge of external audit standards is up-to-date and develop soft skills, such as relationship building as well as technical or industry knowledge. The Ideal Candidate Essential: A relevant professional qualification e.g. ACA, ACCA, CIMA or CIA, other accountancy or risk qualifications, or relevant experience. Experience in internal audit, external audit, compliance or accountancy. Strong understanding of the concepts of risk, controls, and materiality. Excellent communication skills – written and verbal. Ability to analyse complex and diverse situations. Ability to use own initiative to generate solutions for the wider group and the Internal Audit function. Comfortable managing your own workload and meeting deadlines without compromising quality. Proficiency in Microsoft Office applications, especially Excel. Desirable: Experience in one or more of the sectors in which Saga operates. Familiarity with data analytics tools and how they can enhance audit work. A degree-level education. Why join us? At Saga, our people make us special. We are committed to doing the right thing, every day – for our colleagues, customers and communities. You will join a business that values curiosity, collaboration and continuous improvement. We offer a competitive salary, flexible working, and the opportunity to make a real impact in a trusted UK-listed company. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3210
Up to £50,000 dependent on experience Business Readiness Analyst (Insurance) Up to £50,000 per annum dependent on experience FTC Until End of March 2026 London Hybrid Here at Saga, we are looking for a new Business Readiness Analyst to join Saga Insurance. Following Saga’s recent announcement to partner with Ageas in early 2026, you will be responsible for capturing, validating, documenting and obtaining sign off on business readiness criteria as part of a largescale migration programme. As our Business Readiness Analyst, you will report to the implementation manager and will form a key part as part of implementation Go/No Go decisions. This role requires a strategic thinker with excellent business analytical skills and the ability to work collaboratively with cross-functional teams. The successful candidate will have a strong background in business readiness and large-scale migrations. This is a critical role that requires a proactive approach and the ability to adapt to changing priorities. The Business readiness analyst will work closely with stakeholders to understand their go live criteria. We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. There will be an occasional need to collaborate for workshops in person in London or the South East. Role Responsibility Our Business Readiness Analyst will be accountable for defining business readiness criteria to be tracked as part of Go live Go/No Go processes Other responsibilities will include: Creation of business readiness tacker and completing the tracking activity Go/No Go business readiness dashboard Capturing, interpreting, and translating business requirements from change owners and subject matter experts and turning that into acceptance criteria for user stories. for use in change delivery through sprint cycles and other change methodologies. Analysing business data to identify trends and opportunities as part of continuous improvement Facilitating effective workshops and meetings by asking the right questions to draw out requirements and solutions Business process engineering with efficiency and lean disciplines for approved change Reporting and tracking progress across my assigned projects, identifying and escalating any blockers hindering progress where necessary Being business solution focused, evaluating multiple options before helping the project team settle on a solution, recommending ways to tackle a task where relevant Identifying system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests Maintaining knowledge of the project and change lifecycles Applying project methodologies utilised within Saga Gaining an extensive knowledge of systems, operations, and people across the business Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads. Demonstrating and maintaining a logical approach to problem solving Being able to work under my own initiative with a brief understanding of the task required, working out a plan of who to speak to and the best way to gather the required information. Supporting Project Managers and Scrum Teams within Change where additional analysis is required Continually learning and sharing lessons with my peer group Effectively manage stakeholder expectations around scope and delivery Liaising with other departments, representing the Change Management Team Building strong relationships with all levels of personnel both internal and external in order to complete tasks. Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management The Ideal Candidate You will have proven experience in business readiness in a large-scale migration project/programme. Whilst experience within the Insurance industry isnt essential, it would be of advantage. You will also be able to demonstrate the following skills and experiences; Ability to work in a fast-paced environment with changing priorities Proven experience of good communication at various levels Shown curiosity and being naturally inquisitive and happy to provide challenge where necessary Good working knowledge of Business Analyst Practices or have transferrable skills that could be used. Usage of Microsoft applications – Word, Excel, PowerPoint (Visio and Draw.io of advantage) Relevant Project or Business Analyst qualifications Proven experience in gathering and documenting requirements Proven experience of process modelling Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3212
from £70000 to £90000 depending on experience Head of Fleet Operations Salary £70,000 to £90,000 depending on experience Permanent Hybrid / Home and Southampton Here at Saga Cruise, we are recruiting a new role into our growing operational structure. The new Head of Fleet Operations will be reporting directly to our Cruise Operations Director to fully lead on the operation of the Saga Ocean Fleet. In this role you will be supporting the ships and ensure a functioning, innovative and effective fleet cell. Managing and escalating any impacts to the ship operation and ensuring an effective partnership with our longstanding Ship Management Company. Our new Head of Fleet Operations will be pivotal to ensure a successful and efficient Fleet cell, which supports the safe and efficient daily operation of the Saga Cruises Ocean Fleet. Constantly working closely with the ship management company to manage the complexity of the operation and ensure all stakeholders are aware of activity and impacts. You will manage itinerary performance and port operations, including budget accountability, as well as the implementation of strategy and KPIs working collaboratively with the optimisation team, ships and ship management company. A significant focus will be on guest satisfaction, with analysis of feedback, satisfaction scores to identify touchpoints to continuously improve to enhance guest experience. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too! Role Responsibility Fleet Performance and Operations Itinerary Execution Communication and stakeholder relations Technical status of the fleet Efficient operations Prioritisation of resource and focus Supporting the crewing team Emergency Response Ensuring 24/7 Support to Ships Guest satisfaction for itineraries Consistent Policy, Procedures and adherence in the fleet Following our Business Code of Conduct and always acting with integrity and due diligence The Ideal Candidate You will already have been working in a similar role and have gained significant credibility as a leader of Fleet Operations / Marine Operations / Technical Op’s. You will be able to demonstrate strong stakeholder management with excellent leadership and fleet management skills. You will also need to demonstrate a high level of knowledge and skills in the points below; Excellent Time Management – ability to work towards tight deadlines Flexible and adaptable with outstanding attention to detail Ability to develop and maintain close working relationships Operationally minded leadership skills Can naturally mentor, coach, and develop a team Ability to work on own initiative and remain calm under pressure Excellent communication and interpersonal skills Excellent reasoning and problem-solving skills Understanding of budget planning and P&L Management Strong Commercial acumen Have a strong knowledge of technical issues and fleet management Regulatory knowledge and experience (Supporting DOC holders / SOLAS) Flexible and willing to travel (Europe and International) as part of the role when required Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Annual bonus - Up to 15% Car Benefit – cash allowance - £4800 per annum Free private medical insurance after 1 years\\\' service Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/135599/3196
£37,000-£45,000 (Dependent on experience) E Commerce & CRO Lead - 12 month FTC Salary £37,000- £45,000 (Dependent on experience) 12-month Fixed Term Contract FT- 35 hours per week Hybrid - London/Folkestone - Travel to the Folkestone/London Office a couple of times per month Here at Saga, we are looking for an Ecommerce & CRO Lead to join us. This will be a hands-on delivery role, leading the management of Saga’s online Quote & Buy journeys and customer account area. You will take responsibility for the day-to-day operation of our core systems ensuring all development, issues and change are appropriately managed and act as a lead representative for Digital Marketing to drive real customer experience and business benefit for our insurance business. This will be a varied role that will work cross functionally and help set the strategy for the team on the customer journey. You’ll utilise our Adobe Analytics and Target tools together with our session replay tool Medallia and other data sources to help understand our insurance customers experience online, highlighting key customer experience issues and opportunities to be addressed by implementing an optimisation & personalisation roadmap of activities, working together with the wider marketing, IT, product and project teams. We need you to have experience in an eCommerce, Conversion Rate optimisation or digital product role where you champion the user experience every day. You will need to have used digital analytics, testing and replay tools and demonstrate a working knowledge of how to extract and manipulate data and insights from these tool sets. Any experience within digital project and or product management, working within a fast-paced, scrum environment and demonstrate strong stakeholder management and collaboration and presentation skills to drive performance and innovation. Role Responsibility Be the Subject Matter Expert for Saga’s online quote and buy digital journeys and online self service account area – leading on the scoping and delivery of optimisation activities and support the eCommerce & CRO Manager with wider BAU change stack Use your knowledge and experience of Conversion Rate Optimisation to challenge/propose ways that the online customer journey can be improved and optimised, whilst always championing the optimal user experience. And experience of managing the delivery of these improvements from planning, briefing, development, QA and analysis in collaboration with IT teams in a scrum team format. Support the planning, delivery and forecasting of the CRO programme ensuring that deadlines are met and considering all elements of project deliver to mitigate risks/changes throughout the process Be able to manage relationships and communicate with stakeholders across various levels (exec to director) as well as working with external partners, agencies and consultants Actively report on the performance of the online quote and buy digital journeys and online self-service account area into the wider marketing team and collaborate on opportunities to improve core KPIs Providing advice and input into other areas of marketing, campaigns and projects recommending UX/UI/digital experience best practices The Ideal Candidate Knowledge of latest digital trends and competitor analysis. Experience with Analytics & A/B testing tools Adobe Experience cloud experience desirable but demonstrating experience with other digital experience analysis tools Project/Product management Excellent communication & interpersonal skills Proactive mindset Analytical and strategic thinking HTML/CSS experience Use of dev tools in web browsers, working with data layers and web tools Ability to create a strategic test and learn plan. Collate and communicate results of AB testing (MDE, statistical significance) Experience running/inputting into a CRO strategic programme. Experience using analytics tools e.g. Google analytics. Working with CRO tools e.g. Adobe Target/Tealium. Have a working knowledge of HTML/CSS and JS/jQuery. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3198
Competitive dependent on experience Analytical Pricing Manager Competitive salary to be discussed 12 month FTC Hybrid – Home and London Hub In this role, you’ll have the exciting opportunity to work in the Saga pricing team to support with data, modelling and performance of our home and motor product portfolios. We are looking for an experienced pricing manager who has strong analytical skills, expertise in data analysis and an understanding of pricing strategies. You will work closely with the Head of Pricing and wider business to use your data and pricing expertise to support key aspects of the group\\\'s strategy and key shareholder objectives. If you are looking for a role with a wide variety of work and opportunities for development, we would love to hear from you. We offer flexibility over where you work, you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. The Pricing team comes together twice a month, usually in our London office. Reporting to our Head of Pricing & Project you’ll support BAU activity within the pricing team as we work towards a seamless transition in our new Ageas partnership. Role Responsibility As our new Pricing Manager, you will be accountable for the following areas: Collect, organise and manage pricing data from various sources ensuring accuracy and consistency Work closely with cross-functional teams to gather pricing insights and support the development of pricing strategies Create and maintain pricing reports and dashboards for senior leadership Proactively use data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Saga’s insurance business. Model, interpret and monitor business data to identify and confirm market trends. Provide subject matter expert support to various business areas. Take a role in the development of pricing models utilising Emblem, Radar, and other software tools. Provide recommendations to improve pricing models based on data-driven insights. Ensure adherence to regulatory requirements, pricing fairness rules and data usage policies. Supporting the Head of Pricing by influencing and shaping the team’s priorities, resourcing, strategy, pricing policies and direction. The Ideal Candidate As our new Pricing Manager, we require personal lines experience, ideally focused in the Motor or Home markets. Other industry experience would include: Experienced in some programming languages such as SQL, R and Python. Strong numerical and statistical capabilities. Excellent oral and written communication skills. Knowledge of General Insurance pricing processes and methodologies. Strong influencing and relationship management skills. Possesses strong team coaching/management abilities and actively motivates others to win. Proactive, enthusiastic, and self-motivated. Strong organisational skills, e.g. time management, documentation etc. Knowledge of modelling software, such as Radar, Emblem, or similar systems. Understanding of regulatory requirements in relation to pricing. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3197
£48,000 - £54,900 Infrastructure Application Support Engineer- 8 Month FTC Salary £48,000 - £54,900 Per Annum 8 Month FTC FT – 35 hours per week Hybrid – Home / Hub working (London or Enbrook, Folkestone) We are looking for an Infrastructure Application Support Engineer to join our IT operations team here at Saga, on an 8-month fixed-term contract, supporting and maintaining critical IT infrastructure applications. In this role, you will play a pivotal part in supporting and maintaining critical IT infrastructure applications, primarily focusing on SharePoint administration and Microsoft 365 services.
The ideal candidate will possess a strong problem-solving mindset with hands-on experience with SharePoint and Microsoft 365 technologies.
If you have experience as an Infrastructure Application Support Engineer or in a similar role and possess a passion for optimizing IT systems, ensuring security, and improving infrastructure performance, apply to join a team that is keen to welcome you on board!
** Hybrid – Home / Hub working, your allocated Hub will be in either London or Folkestone, depending on your location. You have the flexibility to be predominantly home based but may be required to visit either hub occasionally during the contract to meet the team.
Role Responsibility Microsoft 365 and Entra Management: Oversee and maintain Microsoft 365 services, ensuring seamless integration and functionality within the organization\\\'s infrastructure. SharePoint and OneDrive Support: Provide administration and support for SharePoint and OneDrive platforms, ensuring efficient collaboration and data management. PowerShell Scripting: Develop and maintain PowerShell scripts for automation and improved system administration efficiency. The Ideal Candidate Required: Proven experience in Microsoft SharePoint administration, including Best practice site structure design and/or implementation of Hubsites , Communication, and Teams sites. Experience with User access management of sites. Experience with data assessment and large-scale migrations into SharePoint. Strong knowledge of Microsoft 365 services, including Entra ID, Exchange Online, and Teams. Hands-on experience with Conditional Access policies, MFA implementation, and PowerShell scripting. Solid understanding of cloud networking and security best practices. Excellent analytical, problem-solving, and communication skills. Desirable: SharePoint - Understanding of metadata architecture and creation of a \\\"metadata dictionary\\\" Experience with SharePoint Data governance and Data protection. Experience with Windows Autopilot for device deployment and management. Knowledge of Active Directory management and Entra ID synchronization processes. Familiarity with Microsoft 365 licensing models and billing processes. Understanding of network protocols, cloud security principles, and automation tools. Cloud Security & Networking: Zscaler products (ZIA, ZPA, ZDX, ZCC). CyberArk PAM Administration: Support and administer Privileged Access Management solution. GoAnywhere MFT – Administration and management. Package Description Every day, our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, so we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts, including family discount,s on cruises and holidays Range of reductions and offers from leading retailers, travel groups, and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/205960/3199
£45,000 - £54,000 Dependent on experience Product & Commercial Manager – Health Insurance Salary £45,000 - £54,000 depending on experience Permanent London/Folkestone Hybrid As one of our Product and Commercial Managers, you will play a key part in managing, developing and successfully delivering market-leading Health products and services, You will join Saga at an exciting time as we look to strengthen and grow our propositions in Health Insurance. Reporting to the Head of Product & Commercial, you will ensure successful strategic growth through new product innovation, development, and enhancements aligned with Saga’s Health strategy. With exciting products and a unique customer base, this is an opportunity to make an impact. We offer total flexibility over where you work – you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone. At Saga, we come together with a purpose so that we can collaborate with each other; as part of our Health & Travel team, you would typically come together at least once a month. Role Responsibility As one of our Product & Commercial Managers, you will be responsible for the development of our products to support exceptional service to our customers and deliver growth in line with Saga’s Health strategy. Other accountabilities include: Demonstrate a strong, comprehensive understanding of the Health insurance products, procedures, and systems across the business, ensuring product and market knowledge is kept up to date, and new opportunities are explored Working with the Head of Product and Commercial and the wider Health and Travel team to develop and manage continued growth in market-leading products, incorporating key regulatory principles, including Consumer Duty. Responsible for the successful and timely delivery of project management. Maintaining clear and consistent lines of communication across stakeholders, ensuring that the needs of the department and suppliers are appropriately represented and information is cascaded in a timely manner. Effectively communicate project and departmental business objectives, project briefings and any other information in a timely manner. Ensure all customer communications are technically correct, consistent, and meet relevant regulatory requirements. Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions. Managing commercial relationships with external partners and Conduct Risk to ensure adherence to FCA guidelines. Managing commercial contractual requirements with the Legal team to ensure all responsibilities are considered, incorporated, and met. Function as a BAU point of contact for the business and represent in the relevant business forums, meetings, and day-to-day activity. Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand. The Ideal Candidate The successful Product and Commercial Manager will be able to challenge and support the delivery of new product innovation and improve existing processes to support growth and the best customer outcome. General Insurance market experience within Health insurance is essential., Other skills and experience required include: Strong knowledge incorporating regulatory regime and Consumer Duty. Excellent organisational skills and diligence, with a demonstrated ability to work well both independently and within a team. Able to lead multiple projects, prioritise, and manage a high-volume of tasks, deadlines, requirements, and decisions whilst driving exceptional customer outcomes. Management and delivery of high-quality communication, both verbal and written. Driven and determined to develop within the role through increasing technical knowledge and building effective relationships within the business and with external partners, inclusive of the PCW market. Commercially aware and able to design, develop and implement product initiatives to achieve the best customer outcomes. Experienced in trading activity and able to create business cases to support new propositions to market, working with Finance colleagues. Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3200
£35,000 - £40,000 per annum dependent on experience Insurance Trading Executive Salary TBC FTC Until 30th November 2025 London Hybrid As one of our Trading Executives, you will play a key part in delivering our trading agenda and drive sustainable growth across Saga’s insurance business. In this fast-paced and varied role, you’ll play a key role in a high-performing trading team, augmenting internal and external data to understand and inform trading solutions to drive all core financial metrics and deliver good customer outcomes in line with Saga values. Reporting to the Trading Manager, you’ll support BAU activity within our Insurance Brokerage business as we strive for a seamless transition in our new Ageas partnership. At Saga, we come together with a purpose so that we can collaborate with each other; as part of our Trading team, you would typically come together once a month in London. Role Responsibility As one of our Trading Executives you will responsible for progressing the trading mission to profitably grow our trading performance through continuous insight and action; delivering on current year value and the 5 year plan. Other accountabilities include: Working with Marketing, Pricing, Finance, Product, Panel, Operations and other key stakeholders to support the trading agenda through effective collaboration across the whole insurance product range (core and add-ons). Preparing for and presenting in weekly trading sessions and monitoring performance vs. expectation to inform decision making Identifying risks and mitigations/opportunities to deliver business value. Supporting simple value assessments to support prioritisation and sizing of opportunities. Facilitate conversations with stakeholders that balance achieving good customer outcomes with delivering commercial results in line with financial plans. Approach work with curiosity, seeking opportunities to learn and develop your skills and those of others in the team The Ideal Candidate Our successful Trading Executive will have experience in UK Personal Lines Insurance and will be skilled at interpreting and triangulating multiple data sources. Other skills and experience required include: Experience with interpreting and triangulating multiple data sources Knowledge or experience of UK personal lines insurance (Motor, Home, PMI or Travel) desirable Experience of working across multiple teams ideal but not essential Ability to identify key trends. Ability to communicate trends simply, and consider implementable solutions. Proficient user of MS packages, including PowerPoint, Word & Excell Experience of using visualisation tools such as Tableau Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3203
£65,000 - £70,000 per annum depending on experience Insurance Trading Manager Salary TBC FTC Until 30th November 2025 London Hybrid As one of our Trading Managers, you will play a key part in delivering Saga Services insurance profit and volume growth targets. In this fast-paced and varied role, you will involve forensically reviewing trading results and trends to understand performance. You’ll be investigating material deviations to plan and identify opportunities to support volume growth and drive P&L performance. Capitalising on insights, this exciting role will work cross-functionally to manage the existing trading delivery plans, highlight trading risks and identify opportunities to outperform trading metrics. The role will utilise both new and existing MI, customer insight and market trends to continuously test, develop and enhance the trading performance of Saga Services whilst ensuring that we deliver exceptional experiences for our customers. Reporting to the Head of Trading, you’ll support BAU activity within our Insurance Brokering business as we work towards a seamless transition in our new Ageas partnership. At Saga, we come together with a purpose so that we can collaborate with each other; as part of our Trading team, you would typically come together once a month in London. Role Responsibility As one of our Trading Managers, you will be responsible for driving weekly trading sessions and monitoring performance vs. expectations to inform decision-making. Other accountabilities include: Drive Profitable Growth - Supporting the Trading mission to profitably grow our trading performance through continuous insight and action; delivering on current year value and the 5 year plan. Cross Collaboration - Working with Marketing, Pricing, Finance, Product, Operations and other key stakeholders to drive the trading agenda through effective collaboration across the whole insurance product range (core and add-ons) Be a Performance expert - Monitoring performance vs. expectation (both internal, market metrics and insight) to inform and drive decision making, spotting and generating risks and opportunity trends that can deliver business value. Drive Action - Creating value assessments to support prioritisation and sizing of opportunities, proposing and executing action to generate business value, considering impacts throughout the P&L and other business processes. Stakeholder management – Understand performance and articulate the meaningful headlines with stakeholders to enable informed decision making. The Ideal Candidate Our successful Trading Manager will have experience of UK Personal Lines Insurance with an understanding of commercial levers and business cases. Other skills and experience required include: Experience of working across multiple teams and cross-team collaboration Experience of influencing stakeholders to support the delivery of financial plans Ability to identify and propose action to key trends. Ability to communicate trends simply, and drive implementable solutions. Ability to build simple business cases to inform and drive action across teams Knowledge of visualisation tools such as Tableau Package Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday + bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3202
