Together we are Trusted to Serve Scotland.Ready to own your future?At Scottish Water, our Modern Apprenticeshipsaren’taboutsitting in classrooms all day.They’redesigned to get you out there, hands-on, learning real skills from the start.You’llearn while you learn, gain industry-recognised qualifications, and build a career thatactually matters.Fresh out of school? Ready for a career switch? Whatever your story,we’vegot opportunities that challenge you, support you, and help you grow.Join ourService Reviewteam in
EdinburghfromMay2026.What doesaTechnical SupportAdministrationModern Apprentice do?The Service Review Team is part of our Customer Experience department andis responsible formanaging all formal complaints, claims, and service standard payments. We truly value feedback from our customers and are committed to delivering services to the highest possible standard.When thingsdon’tgo to plan or we fall short of expectations, we want to know. As part of the Service Review Team,you’llplay a key role in investigating concerns, understanding what has gone wrong, and acting quickly to put things right. Whereappropriate, you will also arrange payments to customers in line with our Code of Practice, helping to ensure fairness, accountability, and a consistent customer experience.Yourjourney withusModern Apprenticeships combine on-the-job learning, with the opportunity to completevocationalqualifications. Supported byan external training partner, each apprentice has both a day-to-day line manager, and a personal assessor who supports them through their qualification and ensures their training is of the highest standard. Overthreeyears,on ourTechnicalAdministration programme,you’lllearn skills you can only get on the job. And most importantly,you’llbe working towards a Scottish Vocational Qualification (SVQ).You’llbe part of an expert, experienced team who will support you to develop your skills and knowledge while working towards a nationally recognised qualification. This is your chance to earn as you learn, working with industry-leading teams to help deliver services that are essential to the daily lives of the people of Scotland.As part of your apprenticeship,you’llalso complete the Digital Applications Supportqualificationat SCQF Level 6, giving you advanced digital and IT skills across core applications like Microsoft 365, Teams,SharePointand collaborative technologies. This certification is industry‑recognised and builds the digital confidenceyou’lluse every day in your role.We work between Glasgow and
Edinburgh offices, but we will encourage car sharing and public transport.Don’tworry, expenses are paid if you are working away fromyournormal base.We also support home working, giving you the flexibility to work in a way that best suits your role.What’sin it for you?You’llchallenge and stretch yourself.We’rehere to help you make the most of your skills and abilities with first-class training, support, and a big investment in your development.You will qualify with aDigital Applications SupportSVQ at SCQF Level 6.And be supported through your qualification by trainers and assessorsfroman external training partner.Earn as you learn.You’llstart on£24,352, with clear, scheduled pay increases as you reach key milestones throughout your training.You’llalso be eligible for an annual bonus and a great pension scheme.Job security.The vast majority ofour apprentices choose to stay with us after completing their programmes.Many people even spend their entire careers with us! Some go on to become team leaders or managers, while others focus on honing their technicalexpertise.You’llbe providing an essential service to Scotland and your local community, helping to protect our natural environment.And the best bit?You’llbe working as part of a friendly, close-knit team that genuinely wants to see you succeed - and who make coming into work fun.Whatyou’llneedYou need to be at least 17 years old by 1 August 2026.A responsible attitude to learning and work is essential.You’llbe someone people can trust and rely on.You’llbe confident chatting with others and ideally have some customer service experience.Ideally,you’llhave five National 4 or 5s (or similar). EnglishandMaths are particularly helpful, but theyaren’ta dealbreaker.A foundation apprenticeship in a digital or business administration subject would be advantageous. In terms of requirements?That’sit.Buthere’sthe thing: We getlots of applications for our apprentice roles each year. What makes the best candidates stand out?Here are a few things we love to see:CVs that tell us more than what qualifications you have gained. Show us what you love. What are your aspirations?Cover letters that tell us whyyou’reinterested in Scottish Water (and in this role particularly). We recommend including cover letters in the same document as your CV.The not-so-small printWe’reaccepting applications untilmidnight on Sunday22 March2026.There will be some fun (no, honestly!) online assessment activity, followed by interviews. Andwe’reaiming to get our new apprentice started in May.A few final things worth knowing…Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
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