Salary: £25,000 | Full-Time | Monday to Friday (35 hours per week)
We’re partnering with a leading Customer Service Centre in Salisbury to recruit enthusiastic Customer Service Adviser to join their dynamic and supportive team. If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.
Why You’ll Love Working Here We know it’s not just about the job – it’s about the whole package. Here’s what you can expect:
Financial Security Competitive salary with annual pay reviews 10% non-contributory employer pension Annual performance-based bonus Group income protection and life assurance Work-Life Balance 25 days holiday plus bank holidays Extra holidays awarded with length of service Holiday trading scheme – buy or sell up to 5 days (pro rata) Health & Wellbeing Private medical insurance Discounted gym membership and cycle-to-work scheme Free food and snacks in the office pantry Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Programme Modern Workplace On the eastern edge of Salisbury city centre Direct access to central shops and amenities On-site coffee machines and breakout areas for relaxation
About the Role As a Customer Service Adviser, you'll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally. You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively – so strong IT skills (Word, Excel, and Outlook) are essential.
Working Hours 35 hours per week, Monday to Friday. You’ll work one of the following shifts (issued a week in advance), each including a one-hour lunch break: 8.30am – 4.30pm 9.00am – 5.00pm 9.30am – 5.30pm
What We’re Looking For You’ll thrive in this role if you: Stay calm and organised in a fast-paced environment Communicate clearly and confidently, both written and verbal Enjoy solving problems and making thoughtful decisions Are a team player who contributes ideas and supports others
Interested? Click ‘apply now’ and one of our team will be in touch. We’re excited to hear from you!
A Bit About the company We’re a financial platform company – and we’re on a mission to make retirement more rewarding. That means doing things differently. From day one, we put people first – our customers, our advisors, and our colleagues.
We’ve built a business where partnership and collaboration are at the heart of everything we do. We work hard, celebrate our wins, and continuously shape our platform to deliver the very best experience.
Our culture sets us apart. We champion flexibility, wellbeing, diversity, and doing the right thing – inside and outside of work. And when it comes to benefits? We’ve got that covered too – with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.
We are working with a Customer Service Centre in Salisbury to find Customer Service Executives to join their team. This is a full-time position with a salary of £25,000. The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:
· 8.30am – 4.30pm · 9.00am – 5.00pm · 9.30am – 5.30pm
As a Customer Service Executive, you will be part of a critical front-line team, handling eComms and phone calls from advisers and customers regarding pension products. You will be the primary point of contact for operations, providing exceptional service and ensuring a positive customer experience. Collaboration with operational administration and distribution teams will be essential, as well as using available systems and information effectively.
What’s in it for you: Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme allowing you to buy and sell up to 5 days (pro rata).
Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors. Convenient Amenities: Coffee machines, located on the eastern edge of the city centre with direct links to the new central and main shopping area.
You should apply if you:
• Thrive in a fast-paced environment where you can use your organisational and time management skills to meet deadlines.
• Take pride in articulating complex information in a friendly and understandable way, both verbally and in writing.
• Use your problem-solving skills and analytical thinking to determine the best course of action.
• Enjoy working as part of a diverse and supportive team, sharing ideas, and suggesting process improvements.
If you are interested in this full-time Customer Service Executive role, click ‘apply now’ and a member of our team will be in touch!
A little about Nucleus
We are the Nucleus Financial Platforms group, and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too. Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
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