Locality Manager - Norfolk/Cambridge/Milton Keynes
Hours: 37.5 hours per week
Salary - £61500 plus car allowance £4800.00
Travel: Regular travel across allocated services
‘Extraordinary Days, Every Day’
At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.
We are looking to appoint a dynamic and forward thinking Locality Manager to join CareTech’s Adults Division, overseeing a portfolio of Residential and Supported Living Services that support adults with learning disabilities, autism, and mental health needs across Norfolk, Cambridge and Milton Keynes.
Reporting to the Performance Director, this role provides operational and commercial leadership across a defined geographical area. You will lead, support, and develop a team of Service Managers to ensure high-quality, person-centred care, compliance with regulatory standards, and efficient service delivery within agreed budgets.
Quality – Leading with Integrity and Accountability
Work collaboratively with service users, families, and teams to co-produce care approaches that reflect their cultural heritage, individual goals and independence.
Champion a person-centred and strengths-based approach that enables individuals to live independently and achieve meaningful outcomes which uphold and value diversity of thought and backgrounds.
Ensure all services are fully compliant with CQC/CIW regulations, striving for ‘Good’ or ‘Outstanding’ ratings across the locality.
Lead internal audits, safeguarding responses, incident investigations, and the implementation of improvement plans.
Lead the implementation of organisational changes within the locality, ensuring that changes are effectively managed and that teams receive the support needed to adapt.
Monitor and report on quality KPIs, embedding a culture of reflective practice and continuous learning.
To nurture the involvement of people supported at all levels within the organisation.
Stay informed on best practices, legislation (e.g., MCA, DoLS, Mental Health Act), and sector innovations to enhance service quality.
Promote, develop and monitor the company’s Health and Safety Policy and Procedures throughout the locality.
To work with all staff ensuring that Policy and Procedures are understood and acted upon to establish a positive safety culture
Actively participate in meetings and committees to represent the interests of the service and its users.
Ensure regulatory requirements are met and ensure all services have a clear plan for improvement and sustainability, escalating concerns as required.
People – Inspiring Teams & Growing Talent
Provide visible, supportive leadership to Service Managers and frontline teams, ensuring a skilled, compassionate, and resilient workforce.
Conduct regular performance reviews to monitor staff performance, provide constructive feedback, and recognise achievements. Implement development plans that support both professional growth and operational needs.
Organise regular management meetings with your team & prepare agendas and approve minutes.
Build a strong culture of trust, development, and recognition that reflects the CareTech values of Positive, Empowering, and Person-Centred.
Oversee recruitment, onboarding, supervision, and development of staff across the region.
Foster a culture of accountability, inclusion, safety, and professional growth.
Ensure staff are trained and competent in their role and are proficient in supporting complex behaviours, mental health needs, and positive behavioural support (PBS) strategies.
Deploy robust performance and capability management interventions, with the support of HR, to ensure that concerns are dealt with promptly and decisively.
Where appropriate, take part in any grievance or disciplinary action in line with Policy & Procedures.
Promote wellbeing, engagement, and retention through recognition, career progression, and open communication.
Commercials – Delivering Sustainable Services
Manage locality budgets, controlling spend while maintaining high standards of care and support. Where anomalies and variances arise, ensure remedial action is taken in a timely fashion.
Drive service occupancy and ensure commissioned hours are delivered efficiently and compliantly; working in partnership with the Referrals Team.
Build strong, collaborative relationships with commissioners, local authorities, ICBs, and other stakeholders, sharing insights wider within CareTech.
Contribute to regional business development, including tender responses.
Lead on the mobilisation of new services and ensure existing services are operating at full capacity and in line with contractual expectations.
Create solutions to future proof current and existing services, either by way of re-modelling, reconfiguring or repurposing the current portfolio.
Report monthly on financial and operational performance in line with agreed priorities, identifying risks and opportunities in service delivery.
Prepare reports and deliver presentations in pursuit of promoting your locality both internal and external to the organisation.
What We Offer
Dedicated learning and development programmes
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – opportunity to apply for family and friends grants
Successful candidates will be required to complete an enhanced DBS disclosure prior to commencing employment; the disclosure expense will be met by the employer.
If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please feel free to apply for other suitable roles in the future.
CareTech are proud to confirm that they are a “Disability Confident Leader”.
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