Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a 'great place to work' for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a 'hub' and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. They will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, and the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. Your responsibilities will include: Leadership of the day-to-day Operations for our London office Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences - work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements. Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets - liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required. Manage communications and engagement with the Landlord and respective teams, to ensure a strong and collaborative relationship. Health & Safety (HSE) and Compliance HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE's, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing. Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained. Ensure regulatory and compliance systems and processes are maintained in line with change to regulatory requirements, and BCG policy. FOH/Events & Meetings Management Oversee the delivery of front of house / reception services to a high standard for all visitors and employees. Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology. Work in partnership with the Director, Employee & Client Services, and team, to ensure a world-class FOH experience, consistent with LAB-wide standards, and high-quality events and meeting services for our employees and clients (on-site / off-site). Management and Leadership of London Operations Team Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site. Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR. Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success. Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. Project Management Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. Data Reporting & Analysis Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard.
What You'll Bring 10+ years' experience working in an operational / service delivery leadership role in-house in an organization Experience working in a fast-paced professional service firm environment Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance Good with data; ability to analyze and interpret both technical and financial information Excellent English skills (verbal and written communication) Excellent communication and presentation skills; confident user of the Microsoft Office Suite Ability to influence senior stakeholders with reason and logic University degree preferred Event management and client-experience related projects preferred
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
WHAT YOU'LL DO At BCG, our IT Function plays a vital role in the success of our business and people. We do this by delivering innovative digital solutions that enrich our customers experience, empower our teams, and enhance our internal operations. What you’ll do Our ambition is to be a best-in-class Digital function and a driving force for digital transformation at BCG. To realize our digital transformation, the need for clear, effective, and engaging communication has never been greater. We are seeking a Global IT Communications and Change Senior Manager to be a key member of the team. As Global IT Communications & Change Senior Manager, you’ll help our people feel a meaningful connection between their impact and our purpose, digital strategy, and products — fostering a strong sense of belonging and pride. You’ll help drive engagement and alignment of our strategic digital priorities, helping create clarity for people on their contribution to these. This highly valued role will partner closely with global IT and Digital teams, our wider communication and change network, as well as internal customers. Your key responsibilities will be to: Operate as a trusted, strategic business partner to members of our IT Leadership team, to effectively plan and deliver integrated communications that address business challenges, customer needs, and the opportunities our Digital strategy brings. Create compelling and impactful content that engages, inspires, and connects people across the organization. Play a key role in the build-up and rollout of our IT culture, recognition, and brand identity campaign. Partner with our People team to further develop our onboarding materials to ensure new joiners are welcomed into our function and understand our strategy, culture, and ways of working. Develop metrics to measure and demonstrate the return on investment from communications activities. Ensure consistent messaging and branding across all communication channels. YOU'RE GOOD AT Being proactive, curious and a strong team player. Collaborating with IT leaders and teams to drive a consistent, impactful and strategically aligned communication narrative and plan. Effectively integrating and providing an end-to-end view of the communication landscape across various teams. Solving challenges arising from a distributed network of teams with partial communication responsibilites, ensuring consistency in quality and encouraging cross-team collaboration and coherence. Crafting clear, compelling communications tailored to various internal audiences, promoting transparency and engagement with the IT Function's goals and initiatives. Measuring the effectiveness of communication strategies and adjusting based on feedback and engagement metrics. Championing a culture of continuous learning and collaboration, encouraging feedback and participation from all levels of the organization. YOU BRING (EXPERIENCE & QUALIFICATIONS) Proven track record in internal communications, corporate communications, or a related field. Experience partnering with and influencing key stakeholders on communication best practice, tone of voice, and engagement approach. Exceptional writing, editing, and verbal communication skills, with the ability to distil technical concepts into clear, engaging messages. Strong organizational and project management skills, with the ability to manage multiple projects and deadlines simultaneously. Creative thinking and problem-solving abilities, with a passion for storytelling and building community. At a minimum you will have: A bachelor's degree in Communications, Journalism, Marketing, or a related field. Minimum of 7-10 years of experience in communications and change, preferably within IT or technology-driven environments. Proven track record of leading change management efforts for large-scale culture and transformation projects. Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely. Strong project management skills, with the ability to manage multiple priorities and deadlines. Strong interpersonal skills and the ability to build relationships and influence others. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. YOU'LL WORK WITH Innovators, leaders, builders and advisors across the IT Function. As well as our key strategic partners in HR and Finance. The IT Change and Communication team is part of the IT Leadership’s Strategy and Transformation team. Join us to lead the way in communicating the transformative impact of IT at BCG, enhancing our culture of innovation, learning and collaboration. If you're a creative and strategic thinker with a passion for engaging others and a deep interest in technology, you'll find a fulfilling career path here with us.
WHAT YOU'LL DO Role Overview We are seeking an experienced Compliance Monitoring Manager to join BCG's Global Compliance team within Compliance Excellence. This second line of defence role offers a unique opportunity to contribute to a team that provides innovative support, guidance, and oversight on critical compliance topics. Key Responsibilities This is a managerial role responsible for setting compliance monitoring personnel objectives, providing ongoing feedback, and promoting professional development. The successful candidate will develop and execute an annual Compliance Monitoring Plan, utilize data analytics and advanced technologies to identify and manage risks, and leverage data to monitor compliance metrics. Additionally, the role involves tracking identified risks, implementing corrective actions, and ensuring sustainable resolution of issues. Stakeholder Engagement The successful candidate will be adept at maintaining strong relationships across a wide range of stakeholders, including: Global Risk, Compliance Subject Matter Experts and Regional Compliance teams. Other Global Service functions and Business Support teams, such as Finance, HR, Legal, and Procurement. Role Impact In this role, you will contribute to initiatives that empower BCG employees to adhere to the company’s values and code of conduct, ensuring compliance with laws, regulatory requirements, and internal policies and procedures. YOU'RE GOOD AT Risk Management Integrate various data sources to gain comprehensive insights across compliance risk areas. Identify higher-risk areas for targeted monitoring and mitigation. Recommend risk management strategies to address identified risks effectively. Monitoring and Testing: Development and delivery of the risk-based annual Compliance Monitoring Plan and methodology. Ongoing execution and development of annual Compliance Monitoring Plan. Utilize data analytics and advanced technologies to identify and manage risks efficiently. Regularly review and update monitoring frameworks to adapt to changing internal requirements and regulatory landscapes. Data & Business Analytics Develop and maintain dashboards (Tableau) to provide real-time visibility into compliance performance and risk exposure. Utilize data analytics and advanced technologies to identify and manage risks efficiently. Review, update, and investigate data from pertinent data sources to ensure a high level of quality, accuracy, and timeliness. Liaise with cross-functional teams to ensure compliance data quality is optimal or otherwise remediated. Use analytical and statistical techniques to measure the drivers of risk and effectiveness of controls. Train colleagues in data-driven, risk-based decision making. Corrective Action Tracking Track identified risks and recommend corrective actions. Maintain a log of findings and follow up on corrective actions to prevent recurrence. Compliance Reporting Prepares monitoring reports to specified standards, style, timeliness, with the need for minimal changes. Develop tangible and repeatable compliance metrics for compliance management reporting. Work closely with Compliance colleagues to complete ad-hoc analysis, question assumptions, define key metrics, design dashboards, and deliver compliance reports. Communicate key findings to leadership and make strategic recommendations. YOU BRING (EXPERIENCE & QUALIFICATIONS) An academic degree in a relevant discipline: Audit, Business, Mathematics, Computer Science, or Information Technology. Advanced degree or certification in compliance, auditing, risk management, or a related field (e.g., CCEP), preferred. Minimum of 5 years of experience in compliance, risk management, or a related field, preferably within a professional services firm Strong people management and leadership skills. Knowledge of industry-specific regulations and standards. Good analytical skills, attention to detail and be able to demonstrate a good knowledge of control design and root cause analysis. Proficiency in data analytics and advanced technologies used in compliance monitoring. Preferred: Knowledge of current computing technologies and software applications such as SQL/Python query language, Alteryx, Advanced Tableau, Power BI and Microsoft tools Understanding of enterprise data warehouses, business intelligence architecture, application and design, ML & AI concepts Strong analytical foundations and experience with more advanced analytics topics such cohort and regression analysis, predictive modelling etc. High attention to detail and proven ability to manage multiple, competing priorities simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. High integrity, flexibility, willingness, and sense of ownership. Fluent business English (spoken and written). YOU'LL WORK WITH Members of our risk team develop and implement strategies for identifying and managing significant risk exposures at BCG. Alongside BCG’s global risk-review program, those with risk management jobs help the firm’s functional groups clarify risk ownership, evaluate risk management approaches, perform functional reviews, and implement solutions.
Who We Are The Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do At BCG Platinion we're keen to engage with experienced, passionate and creative technology consultants & IT professionals who will help us unlock our client's digital potential and ignite change. Meaningful and impactful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As an IT Consultant, you will work in an international environment, closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and collaborate with BCG case team members to transform client potential into performance with high-impact assignments. You will deploy customized IT strategies, digital platforms and architecture in order to leverage the digital potential of our customers with state of the art tools such as cloud computing, AI, blockchain, microservices and containerization. You will be responsible for specific parts of the project and will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. You'll develop ground-breaking projects by enabling our clients to effectively use agile methods and modern approaches in the context of strategic IT implementation. You will work on a variety of technology topics, applying your technical consulting skills to strategic technology questions. You will also be supported by an extensive training curriculum, plus technology-specific training and mentoring to help build upon you technical skills. You will also help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as an IT Consultant you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring 3 to 6 years of experience in IT Strategy and consulting, professional software development or IT project management Prior IT consulting experience is a highly desiarable Strong technical expertise working with Data and Cloud technologies along with experience in at least two of the following areas: IT Modernisation; Solution & Enterprise Architecture Banking & Insurance Platforms People, HR, Collaboration Platforms Marketing, Sales & Service Platforms (CRM) Physical & Digital Channels (Including Mobile) ERP (SAP) &Manufacturing Platforms Applied Intelligence, Machine Learning, RPA, Chatbots, Blockchain, IOT DevOps & Bimodal IT A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation Experience in legacy environments and modern approaches to technology Track record of Agile consulting and advisory with experience in Digital and Agile transformations at scale Experience in IT organisation and process development Experience in the organisation of workshops at peer level and facilitating in client meetings Strong business acumen; can frame complex problems in appropriate business contexts Ability to work under pressure and willingness to travel to clients world-wide A University degree with above average academic performance in a STEM related field or business management Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We AreThe Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll DoAt BCG Platinion we're keen to engage with experienced, passionate and creative technology consultants & IT professionals who will help us unlock our client's digital potential and ignite change. Meaningful and impactful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel. As an IT Consultant, you will work in an international environment, closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and collaborate with BCG case team members to transform client potential into performance with high-impact assignments. You will deploy customized IT strategies, digital platforms and architecture in order to leverage the digital potential of our customers with state of the art tools such as cloud computing, AI, blockchain, microservices and containerization. You will be responsible for specific parts of the project and will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. You'll develop ground-breaking projects by enabling our clients to effectively use agile methods and modern approaches in the context of strategic IT implementation. You will work on a variety of technology topics, applying your technical consulting skills to strategic technology questions. You will also be supported by an extensive training curriculum, plus technology-specific training and mentoring to help build upon you technical skills. You will also help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally as an IT Consultant you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You'll Bring3 to 6 years of experience in IT Strategy and consulting, professional software development or IT project managementPrior IT consulting experience is a highly desiarableStrong technical expertise working with Data and Cloud technologies along with experience in at least two of the following areas:IT Modernisation; Solution & Enterprise ArchitectureBanking & Insurance PlatformsPeople, HR, Collaboration PlatformsMarketing, Sales & Service Platforms (CRM)Physical & Digital Channels (Including Mobile)ERP (SAP) &Manufacturing PlatformsApplied Intelligence, Machine Learning, RPA, Chatbots, Blockchain, IOTDevOps & Bimodal ITA strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environmentOutstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientationExperience in legacy environments and modern approaches to technologyTrack record of Agile consulting and advisory with experience in Digital and Agile transformations at scaleExperience in IT organisation and process developmentExperience in the organisation of workshops at peer level and facilitating in client meetingsStrong business acumen; can frame complex problems in appropriate business contextsAbility to work under pressure and willingness to travel to clients world-wideA University degree with above average academic performance in a STEM related field or business management
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
