Grade: 11
Location: Covering the Telford/Staffordshire area
Contract: Full-time, permanent
About the Role:
To effectively and competently carry out diagnostics, service and repair of machinery within the geographical area, ensuring we deliver a first class service to both internal & external customers. To be responsible for seeking revenue opportunities and discuss these with customers, Customer Support Representatives (CSRs) and your Line Manager.
Main Tasks / Responsibilities / Authorities:
To self-manage the service and repair Volvo construction equipment or miscellaneous equipment within the geographical area, maintaining safe working practices throughout.
To identify mechanical problems, using technical knowledge and computerised diagnostic equipment, offering guidance and advice to the customer.
To carry out duties in a commercially focussed way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress.
To carry out all work in line with quotations and time guides, highlighting to management and customers where additional work may be required.
Maintain a sufficient personal toolkit to enable you to carry out the job effectively.
In regards to company tooling (including but not limited to laptops, mobile devices, tablets, specialist tooling and lifting equipment), ensure defects are reported, use is in line with current test periods and in line with instructions / training.
Ensure software updates are installed as new versions are released.
Accurate completion of systems / paperwork (including but not limited to oil sample reports, Matris readouts, component failure reports, service inspection reports)
Complete tablet and electronic timesheet inputs in 'real time' providing clear and comprehensive details of the work undertaken.
To order parts for your work as necessary and to return parts in a clean condition at the time of job completion, to aid the efficient invoicing of workshop jobs.
To assist and coach colleagues with technical support and guidance where necessary.
To ensure a smart and professional appearance, wearing appropriate work wear and Personal Protective Equipment (PPE), and to ensure housekeeping in your work area and van is of a high standard.
Flexibility to work overtime as and when necessary and to honour reasonable call out requests.
Attend any relevant product / systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties.
Work in accordance with SMT GB standards of health, safety, quality and environmental care.
Work in accordance with the SMT GB Commercial Vehicle Policy.
Any other duties that may be reasonably requested by your manager.
What you'll bring:
In order to set you up for success, we look for the following skills and experience:
A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
Ability to communicate efficiently with colleagues, management and customers
Work with a cost conscious mindset to ensure maximum profitability
Ability to problem solve and high level of diagnostic skills
Confident using computer systems and outlook
High levels or attention to detail
Conscientious in all aspects of the job
Highly responsible, reliable, honest and trustworthy
Ability to understand technical literature/systems
Desirable:
Experience of Welding and Fabrication
What's in it for you?
Alongside a competitive salary we off you a host of fantastic benefits!
Taking Care of You
Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
Free Physio Access - Speak to a physio by phone or video.
24/7 GP Service - Private GP access anytime.
That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
Life Outside of Work
Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover.
Family Leave - Enhanced maternity, paternity and adoption leave.
IVF Support - Paid time off for treatment and appointments.
Retirement Support - Enjoy bonuses and phasedown days when its time to retire.
Financial Extras
Pension - We match your contributions up to 5%.
Car Leasing - Salary sacrifice schemes through Tusker or Octopus.
Cycle to Work - Save on a new bike and accessories.
Discounts Platform - Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Job Type: Full-time
Work Location: On the road
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