Overview
A Plumbing and Heating Engineer is responsible for installing, maintaining, and repairing plumbing systems, heating systems, and associated equipment in residential, commercial, and industrial settings. The role involves ensuring all systems operate efficiently, safely, and in compliance with relevant regulations and standards. The engineer must diagnose issues, propose solutions, and deliver high-quality workmanship while providing excellent customer service.
Key Responsibilities
1. Installation
Install and commission domestic and/or commercial heating systems, including boilers, radiators, underfloor heating, heat pumps, and hot water systems.
Install plumbing systems such as pipework, fixtures, sanitary ware, drainage systems, and water supply networks.
Interpret technical drawings, schematics, and specifications to carry out installations accurately.
2. Maintenance & Servicing
Conduct routine servicing of boilers, heating appliances, unvented cylinders, pumps, valves, and control systems.
Carry out preventative maintenance to reduce breakdowns and improve system efficiency.
Inspect plumbing systems for wear, corrosion, or signs of leaks and take corrective actions.
Perform system flushing, pressure testing, and water quality monitoring.
3. Repairs & Fault Diagnosis
Diagnose faults in heating systems, boilers, pumps, valves, thermostats, controls, and pipework.
Respond to urgent repair requests, including leaks, heating failures, and system breakdowns.
Replace defective components and restore systems to optimal operation.
4. Compliance & Safety
Ensure all work complies with relevant regulations (e.g. Building Regulations, Water Regulations).
Complete risk assessments, method statements, and safety checks before undertaking work.
Maintain accurate servicing records, installation reports, and compliance documentation.
Follow company health and safety protocols and industry best practices.
5. Customer Service & Communication
Communicate system issues and solutions clearly to clients.
Provide advice on energy efficiency, system upgrades, and preventative maintenance.
Prepare cost estimates, quotations, and recommendations for repairs or new installations.
Maintain a professional attitude and uphold high customer satisfaction standards.
6. Inventory & Equipment Management
Maintain tools, equipment, and materials in goodworking order.
Order replacement parts and materials as required.
Keep service vehicle organised, stocked, and compliant with company standards.
Keep accurate written records of time spent on jobs, materials used and description of work carried out, ensuring all documentation it completed clearly and submitted promptly.
Essential Skills & Competencies
Strong diagnostic and problem-solving skills.
Knowledge of modern heating technologies (e.g., condensing boilers, heat pumps, smart controls).
Proficient in soldering, pipe threading, jointing, and other installation techniques.
Ability to read and interpret technical drawings and manuals.
Good communication and customer service skills.
Time management and ability to work independently or as part of a team.
Physical fitness and the ability to work in confined spaces or at heights.
Qualifications & Certifications (typical requirements)
NVQ Level 2/3 in Plumbing and Heating or equivalent.
Unvented Hot Water (G3) certification.
WRAS (Water Regulations) certification (preferred).
CSCS card (for construction site work).
Valid driving licence.
Experience
Experience in domestic or commercial heating and plumbing installations.
Proven background in diagnosing faults and completing repairs.
Experience with modern energy-efficient systems is advantageous (heat pumps, solar thermal, hybrid systems).
Working Conditions
Work at client homes, commercial buildings, construction sites, or industrial locations.
Exposure to hot/cold environments, confined areas, and physical labour.
Use of PPE and adherence to safety standards required.
Job Type: Full-time
Pay: £14.00-£16.00 per hour
Expected hours: 37.5 per week
Work Location: In person
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