Job Description Join IQVIA on our mission to accelerate innovation for a healthier world! \n \n IQVIA UK s cFSP (sponsor-dedicated) team is growing and seeking experienced Clinical Research Associates in South West England. \n \n Why IQVIA? \n \n Career development opportunities to grow as we grow \n AI powered career advancement through our internal talent marketplace, Career Connections \n Mentorship opportunities across the organisation via Employee Resource Groups \n Flexible working to assist work life balance and professional success \n Well being support covering your physical, mental, and financial health \n \n \n Awards \n \n 2026 Glassdoor Best Place to Work in the UK \n #1 in category - 2026 Fortune World s Most Admired Companies list (for the FIFTH consecutive year!) \n Brandon Hall Excellence Award for Learning Development \n \n \n Responsibilities \n \n Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines \n Work with sites to adapt, drive, and track subject recruitment plan in line with project needs to enhance predictability \n Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues \n Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate \n Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase \n Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) and verify that the Investigator s Site File (ISF) is maintained in accordance with GCP and local regulatory requirements \n Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation \n Collaborate and liaise with study team members for project execution support as appropriate \n \n \n Requirements \n \n Requires at least 2 years independent on-site monitoring experience of interventional studies \n Experience across start-up, enrolment, maintenance, close-out \n Digital literacy, including confidence using AI tools in a professional setting \n Degree in scientific discipline / health care or equivalent industry experience \n Good knowledge of, and skill in applying, applicable clinical research regulatory requirements i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines \n Ability to establish and maintain effective working relationships with coworkers and clients \n Full UK right to work required, this position is not eligible for visa sponsorship \n \n \n Apply today and forge a career with greater purpose, make an impact, and never stop learning! \n \n #LI-ADAMTHOMPSON \n \n IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com \n \n IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. \n Read Less

Job Description Join IQVIA on our mission to accelerate innovation for a healthier world! \n \n IQVIA UK s cFSP (sponsor-dedicated) team is growing and seeking experienced Clinical Research Associates in South West England. \n \n Why IQVIA? \n \n Career development opportunities to grow as we grow \n AI powered career advancement through our internal talent marketplace, Career Connections \n Mentorship opportunities across the organisation via Employee Resource Groups \n Flexible working to assist work life balance and professional success \n Well being support covering your physical, mental, and financial health \n \n \n Awards \n \n 2026 Glassdoor Best Place to Work in the UK \n #1 in category - 2026 Fortune World s Most Admired Companies list (for the FIFTH consecutive year!) \n Brandon Hall Excellence Award for Learning Development \n \n \n Responsibilities \n \n Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines \n Work with sites to adapt, drive, and track subject recruitment plan in line with project needs to enhance predictability \n Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues \n Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate \n Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase \n Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) and verify that the Investigator s Site File (ISF) is maintained in accordance with GCP and local regulatory requirements \n Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation \n Collaborate and liaise with study team members for project execution support as appropriate \n \n \n Requirements \n \n Requires at least 2 years independent on-site monitoring experience of interventional studies \n Experience across start-up, enrolment, maintenance, close-out \n Digital literacy, including confidence using AI tools in a professional setting \n Degree in scientific discipline / health care or equivalent industry experience \n Good knowledge of, and skill in applying, applicable clinical research regulatory requirements i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines \n Ability to establish and maintain effective working relationships with coworkers and clients \n Full UK right to work required, this position is not eligible for visa sponsorship \n \n \n Apply today and forge a career with greater purpose, make an impact, and never stop learning! \n \n #LI-ADAMTHOMPSON \n \n IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com \n \n IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. \n Read Less

Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Field Service Engineer – Electron Microscopy Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. Role: Field Service Engineer – Electron Microscopy Location: York/Leeds/Sheffield This role requires the successful candidate to be located in the York/Leeds/Sheffield area. Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered. How will you make an impact? Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth. What will you do? •Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs •Solving a broad range of hardware and/or software problems of varying scope and complexity •Coordinating your own work schedule with direct colleagues, service operations and management •Instructing customers in the use of our instruments to ensure safe and effective customer operations •Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation •Producing timely and accurate reports of your activities: e.g. service reports and expense reports •Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty •Providing sales leads to account manager •Providing feedback to support teams for correcting system documentation and updating procedures How will you get here? •Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. •Analytical trouble shooting and problem solving abilities •Excellent hand-eye coordination and manual dexterity •IT skills, including TCP/IP networking •Excellent communication skills in English, verbal and written. •Independent, service-minded individual who can converse with customers at a very all academic levels •Highly organized, self-sufficient and motivated individual who is adept at administration •A strong team contributor, working remotely with the ability to connect with colleagues in the region •Commercial mindset •A natural interest in staying up to date with trends in technology and IT •Self-starter, likes to be challenged •Knowledge of Electron Microscopes is an advantage but not a requirement •Clean Driving license required We offer motivating and multi-divisional tasks in an innovative and international working environment. Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Restructuring Strategy Director – London The Opportunity EY’s Financial Restructuring (FR) team is one of the leading teams of its kind in the market, working with stressed and challenged businesses. TRS is part of EY’s Parthenon (previously Strategy Read Less

?WORKING WITH USThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.To discover more about our culture, ethos and what it is like to work here, visit the page.?ABOUT THIS OPPORTUNITYWe are seeking an IT Project Manager to lead the successful delivery of a diverse portfolio of infrastructure and software projects across the Harris Federation. This is an exciting opportunity to play a pivotal role in enhancing technology services that support students, teachers and staff, helping to create outstanding learning environments.Working closely with internal teams, academy leaders and external partners, you will be responsible for planning, coordinating and delivering projects on time, within budget and to agreed specifications. From project initiation through to operational handover, you will ensure solutions are implemented smoothly and deliver lasting value to our schools.If you are passionate about driving change, building strong stakeholder relationships and delivering projects that make a real difference, we'd love to hear from you.?MAIN AREAS OF RESPONSIBILITYYour responsibilities will include:Managing IT projects from initiation through to successful delivery, ensuring timescales and budgets are metSupporting the development and delivery of the annual IT project programmeLeading technology projects including infrastructure upgrades, lifecycle refreshes, cybersecurity and digital transformation initiativesPlanning, coordinating and monitoring project activities, risks and dependenciesMaintaining project documentation and securing necessary approvalsManaging project budgets and ensuring cost-effective deliveryCoordinating with stakeholders to define requirements, timelines and success measuresSupporting procurement activities, including vendor selection and tender processesFacilitating the smooth transition of completed projects into operational useCollaborating with IT teams, academy leaders and staff to understand and meet technology needsWorking closely with IT Operations, Estates, Finance and Procurement teams to align project deliveryCommunicating effectively with technical and non-technical stakeholders throughout the project lifecycleSupporting change management activities and helping users adopt new systems and processes successfullyWHAT WE ARE LOOKING FORWe would like to hear from you if you have:Qualifications to degree level, or equivalent experienceProject management certification such as PRINCE2 Practitioner, APM Project Management Qualification (PMQ), or equivalentChange management qualification or experienceAt least three years' experience managing IT projects, ideally in infrastructure, security, data or digital transformationExperience working on projects with budgets in the hundreds of thousands to millions of poundsAbility to coordinate multiple workstreams and manage priorities in a fast-paced environmentStrong problem-solving skills, with the ability to troubleshoot and resolve IT-related challengesConfident engaging with stakeholders at all levels and translating technical details into clear business languageExperience in risk management, budgeting and procurementFor a full job description and person specification, please download the Job Pack.?APPLYING FOR THIS POSITIONIf you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.OUR VISION & VALUESOur vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality Read Less

<b><b>Job Description</b></b><br><br><b>EC&I Engineer - (Nuclear Facilities) </b><b>- Submarines</b><br><br><b>Full Time (3 Days minimum on site)</b><br><br><b>Derby</b><br><br>We have an exciting opportunity for an Electrical, Controls & Instrumentation (EC&I) Engineer to join the Nuclear Facility Engineering (NFE) Team within the Rolls-Royce Submarines Business in Derby.<br><br>Our Submarines Business is responsible for the design, manufacture, supply and through-life support of nuclear propulsion-related products and systems in support of the Royal Navy's submarine fleet.<br><br><b>Why join Rolls-Royce?</b><br><br>At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.<br><br>By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.<br><br>As the EC&I Engineer, you'll enjoy a varied and rewarding role allowing you to take design and modifications through the full engineering lifecycle. You will also be partnering with and leading suppliers to ensure on-time delivery of projects.<br><br>You will ensure the Electrical, Controls & Instrumentation (EC&I) aspects of the design, build and commissioning are appropriate for the functional and safety requirements of the facilities. Control system design oversight for a range of manufacturing assets and production & experimental equipment across a plant, site or business, ensuring that all outputs are safe, available and capable for use when required.<br><br>The Electrical, Controls & Instrumentation (EC&I) Engineer will be responsible for performing the necessary specification and analysis to produce the C&I design for a number of systems and ensure site compliance with Nuclear License Conditions..<br><br><b>What you will be doing:</b><br><ul><li> Act as 'Intelligent Customer' for Instrumentation & Control aspects of the facility design, directing and coordinating these areas of work by RR and partners in support of new facility and existing facility upgrade design, construction/installation and commissioning.</li><li>Model at facility level the control design following Internal User Requirements, technical specs, Functional Design Spec, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and handover documentation.</li><li>Defining the Electrical, Controls & Instrumentation (EC&I) functional requirements cascading the requirements from key safety inputs to ensure safety case compliance</li><li> Performing technical peer reviews of Electrical, Controls & Instrumentation (EC&I) documents produced by other engineers in the team</li><li>Read and interpret machinery and plant drawings, electrical schematics, maintenance manuals, and parts catalogues to enable customer requirements to be met.</li></ul><br><b>Position Qualifications:</b><br><br><ul><li>Experience of seeing projects through full lifecycle from requirements, design, detailing and commissioning.</li><li> Knowledge of Instrumentation and Control design, distribution systems and system design, Safety Case construction and Nuclear Safety requirements placed on systems</li><li>Experience and knowledge of Programmable Industrial Control Systems including SCADA and DCS and Profibus, Profinet and ASI Network Protocols</li><li> Knowledge of safety related control systems - BS 61508, 61511, 61513 with a thorough understanding of fault detection techniques including utilising Programmable Logic Controllers</li><li>Design and safety principles of devices, nuclear safety, Hardware logic, SIL systems and Safety Classification</li><li>Electrical, Controls & Instrumentation (EC&I), Mechanical, Chemical or Electrical Engineering degree or equivalent qualification although experience and capability will be taken into consideration.</li></ul><br>To work for Rolls-Royce Submarines you need to hold a<b> Security Check (SC) clearance</b> without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place.<br><br>Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL.<br><br>Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.<br><br>Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.<br><br>As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.<br><br><b><b>Job Category</b></b><br><br>Electrical and Electronics<br><br><b><b>Posting Date</b></b><br><br>30 Jul 2026; 00:07<br><br><b><b>Posting End Date</b></b><br><br>06 Aug 2026PandoLogic. Keywords: Nuclear Engineer, Location: Derby, ENG - DE23 8YH Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high-profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi-country projects in a supportive, dynamic environment where your impact truly matters. Market-leading growth in our Financial Services Indirect Tax (VAT) team has created an opportunity for a strong VAT tax professional to join the team. You will be able to own projects and work with the management team to further identify business opportunities. You will have the support of a strong team with proven expertise in this area and the opportunity to progress, learn and accelerate your career. You will have the opportunity to work with clients in the Financial Services industry as part of a globally integrated network of specialists with high quality economics, tax authority, legal, commercial and technology backgrounds. The work is technically challenging, creative and requires you to work closely with our clients’ businesses. This is a period of unprecedented change in the tax arena, which is resulting in huge demand for delivery of a wide range of Indirect Tax Advisory services. For the right candidate this role will be a springboard to a successful career in FS - we have an excellent track record of internal promotions and place development at the centre of our people strategy. We’re an active and friendly team and are excited about the continued growth of our group. You will work closely with the senior managers and directors who will provide you with the support and opportunities to assist you in realising your full potential. The projects that the team are working on are innovative and bring to life the UK’s ‘open for business’ strategy which makes it one of the most exciting places to work in tax, but also a place where you can learn and build upon your understanding of a broad range of Indirect Tax concepts to develop your career as a skilled and trusted tax professional. We are looking for a Director to join our London team to help drive the VAT practice forward. The opportunity would ideally suit a professional with an extensive level of experience advising clients across a wide range of industry sectors. The ideal candidate will possess a proven track record in VAT advisory at a senior level, demonstrating strategic leadership and the ability to manage complex client engagements. We welcome applications from individuals who also have expertise in other Indirect Taxes and emerging technologies, with a strong history of delivering innovative solutions and mentoring high-performing teams Your key responsibilities Provide strategic leadership to build, inspire and sustain high-performing teams, fostering a culture of excellence and collaboration across the practice Ensure delivery of quality work and take day to day leadership of delivery team Help the development of team members by supervising, coaching and mentoring staff Play a pivotal role in shaping and executing the team’s strategic and operational direction Drive collaboration and integration with other service lines and teams across EY, ensuring the seamless delivery of comprehensive, cross-disciplinary client solutions Skills and attributes for success What we look for Strategic self-starter with a demonstrable record of delivering complex, high-impact projects to an exceptional standard Client-focused and commercially astute, adept at fostering and sustaining key client relationships at senior levels Proven business development leader with the ability to identify, pursue, and secure significant new opportunities for the practice Advanced time management and organisational skills, consistently maintaining composure and clarity whilst overseeing multiple deadlines and priorities Excellent communicator, able to influence and engage effectively with stakeholders through both written reports and oral presentations Strong leadership and mentoring skills, with the ability to motivate and develop team members Significant (8+ years’) experience in UK indirect tax advisory and experience in advising on complex cross border indirect tax projects from a large accountancy or in-house team Ideally you’ll also have Professional qualifications - ACA/ACCA/ATT/CTA or breadth of knowledge equivalent to a Tax specialist qualification What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity We are looking to recruit a senior advisor into our transfer pricing team, who will have the opportunity to work with a globally integrated network of specialists with economics, tax authority, legal and commercial backgrounds. The work is technically challenging, creative and requires you to work closely with our clients’ businesses. Clients are increasingly focused on the risk of double taxation and having appropriate inter-company arrangements in place. Though transfer pricing practises typically have a combination of advisory and compliance work, the team is heavily focused on advisory with most projects involving planning, policy setting, or dialogue and interaction with tax authorities through APAs or audits. Documentation projects are also often led out of London and so involve putting in place the initial framework and analysis. Your Key Responsibilities: Working with the team and our clients to further your understanding of the commercial working of banks, asset managers and insurance businesses. Working with transfer pricing and tax teams in other countries, often performing analyses/evaluations impacting several locations. Reading and developing an understanding of transfer pricing technical literature, including the 2010 OECD Report on Attribution of Profits to Permanent Establishments and the OECD Transfer Pricing Guidelines. Understanding evolving legislation on aspects such as BEPS 2.0 on the digital economy and financial transaction will also be important. Developing a more detailed understanding of the basis of pricing inter-company transactions and pricing within different parts of the same enterprise under the authorised OECD approach. Further developing writing skills to produce structured and logical technical content for which a prior template / reference content is often limited or not available. Working with financial information and public data to analyse comparable pricing scenarios. Assisting with client specific business development content. Skills and attributes for success Client driven and strategically and commercially aware Excellent communicator in a range of situations both written and oral Enthusiastic and flexible attitude to work Strong and motivated team player Coaching and developing more junior staff To qualify for the role, you must have: Experience as a tax practitioner with reviewing skills In possession of any of the following qualifications: ATT/ACA/CA/CTA (or breadth of knowledge equivalent to CTA, e.g., law qualification) An undergraduate/postgraduate degree or equivalent work experience Experience of working in transfer pricing advisory projects or with financial services clients What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction, and advisory services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager – HR M Read Less

Job description Senior Executive (Manager), Deal Management, Strategy and Execution – EY Parthenon At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​ Join EY and help to build a better working world. The opportunity At EY-Parthenon, our unique combination of transformative strategy, transactions, tax and corporate finance delivers real-world value – solutions that work in practice, not just on paper. Benefiting from EY’s full spectrum of services, we’ve reimagined strategic consulting to work in a world of increasing complexity. With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, boards, private equity and governments every step of the way. Your key respo nsibilities As a Senior Executive within our Deal Management team, you’d assist in aspects of business origination, including pitches and presentations to potential clients to help sell work, and work in a transaction environment operating under tight timeframes for some of EY’s most demanding clients. As a consultant you’ll advise clients across all sectors, supporting key decision makers in developing and executing strategies for value creation. You would also be expected to contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work. Skills and attributes for success Develop experience of a range of different type of engagements, including pre-deal (e.g operational due diligence, carve-out planning) and post-deal (e.g integration planning, tracking) Project Work - Lead blended project teams comprising colleagues from our transactions and advisory practices. Advise and work directly with client teams to carry out projects. Lead meetings with senior client stakeholders to advise, shape and drive the strategy and planning for integration, carve-out / separation and operational restructuring. Contribute to management of each engagement, including commercials and risk. Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work. Role Model - You would act as a role model and support development of junior team members, coupled with the recruitment and training responsibilities. Be familiar working in a large-scale consulting environment or industry role where you can demonstrate the ability to perform and summarise analysis into management insights and recommended actions at pace Flexibility - Be flexible to support on broader IT Transactions: ideally due diligence, carve-out or integrations experience; or Deep understanding of one or more core operational functions Strong analytical skills, with the ability to link operational analysis to financial statements, and understand the implications of findings to client strategy Ideally, you’ll also have Experience in building strong working relationships with senior clients, including influence, advice and support to key decision makers. Experience in supporting sales and business development processes for professional services projects in a large-scale consulting environment A track record of successful project delivery in corporate businesses where you are responsible for managing project team members and vendors Strong written and verbal communication skills and experience of producing and reviewing high calibre reports, papers, presentations and thought leadership. What we offer you We will fuel your ambition and potential with future-focused skills development that equips you with state-of-the-art methodologies and technology-enabled solutions. With more than 25,000 people in 150 countries, you will join an inclusive and empowering culture that values your uniqueness, prioritizes your wellbeing, and immerses you in the diverse thinking and cross-cultural experiences necessary to help deliver impact to clients across the globe and to help build a better working world. Learn more about careers at EY-Parthenon. Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Real Estate, Hospitality or Tax Inspectors with full Technical Training Course; or Law qualification Degree qualified Experienced corporate tax practitioner Proven ability to read and interpret existing and new tax statute Experience of working in a client facing role in UK tax or similar jurisdiction Experience of working within the Real Estate sector Project management skills, plan and prioritize work, meet deadlines, monitor own budget What we offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You can read more here : If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. Apply now. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Please Note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity Read Less

Job description At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Private Capital Transactions, International Tax (Open to flexible working) The FTTA team at EY is unique in having all transaction specialists in one place. Our vision is to have a world class, distinct end to end Private Equity platform, covering transactions and transformations through to exit, across the global PE market. The team includes Private Equity deal specialists, in addition to Portfolio, Infrastructure, Restructuring and Fund/Management structuring specialists. This provides the team with a natural hedge against market turbulence with focus shifting between areas as the economic cycle develops, The Private Capital Transactions tax team, within FTTA, is a diverse team that’s leverages different backgrounds and specialises in buy and sell side Tax Due Diligence, Tax Structuring, funds flow, tax modelling and SPA review (together with advising on Listings and Carve outs) for high-profile, newsworthy deals. They work with clients of all sizes in all industries, working closely with the incredibly strong EY tax network around the world. The opportunity As deal advisers, FTTA team members not only get good UK tax technical experience, but also gain a commercial understanding of what is important to our clients in a transactions context. Your key responsibilities Build and maintain tax relationships with clients and provide world class levels of client service Assist in winning work by proactively managing existing clients and contribute to winning new clients. Manage the successful delivery of tax projects, ensuring technical excellence and commercial/deal focused approach taken Contribute to successfully extracting maximum value for both EY and clients from the tax services delivered whilst managing risk appropriately for both client and the firm Client focused and strategically and commercially aware Excellent communicator in a range of situations both written and oral Build networks and relationships internally and externally for the team to leverage from Develop junior staff through effectively supervising, coaching and mentoring Significant involvement in the management of the team both in terms of strategy and operations and through managing junior staff development and assignments To qualify for the role, you must have Experienced UK tax practitioner with reviewing skills and expertise in Restructuring Tax ACA/ATT/CTA or international equivalent / Law qualification Degree qualified Ideally, you’ll also have Project management skills, plan and prioritise work, meet deadlines, monitor own budget and time Experience in UK tax compliance What we offer Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. You can read more here: If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. Apply now. About EY As a global leader in assurance, tax, transactions, and advisory services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Please Note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity Read Less

Your Schedule. Your Goals. Start Delivering with Uber Eats. What is Uber Eats? Delivering with Uber Eats is a flexible way to earn. You can earn quick cash on your own schedule and receive your earnings weekly. Why Deliver With Uber Eats?: Receive your earnings weekly. You are your own boss. You decide how much or little you want to deliver. Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want - anytime on the weekend or throughout the week. Keep 100% of your tips. Uber Eats is available for delivery in hundreds of cities, large or small, around the world. Deliver where you live. Requirements to Deliver: Be at least 18 years of age Have a valid driver’s license in your name and vehicle registration certificate if delivering by car, scooter, or motorbike Valid proof of ID Complete the Impairment Education module Consent to a background check For delivery by bike, complete and pass the bicycle safety test Additional Information: No professional driving or delivery experience is required to deliver with Uber Eats. People from a wide range of backgrounds choose to deliver using the Uber Eats platform. If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats How to Sign Up 1) Click to sign up and complete your registration process. 2) Download the app and get started. Uber Eats is in the process of launching in select cities, while currently facilitating early access to the platform for prospecting delivery people. Earning opportunities through the Uber Eats platform will only begin once the service is officially live in your location. The timeline for market launch may vary, and signing up in advance does not guarantee access to delivery requests. Read Less

Your Schedule. Your Goals. Start Delivering with Uber Eats. What is Uber Eats? Delivering with Uber Eats is a flexible way to earn. You can earn quick cash on your own schedule and receive your earnings weekly. Why Deliver With Uber Eats?: Receive your earnings weekly. You are your own boss. You decide how much or little you want to deliver. Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want - anytime on the weekend or throughout the week. Keep 100% of your tips. Uber Eats is available for delivery in hundreds of cities, large or small, around the world. Deliver where you live. Requirements to Deliver: Be at least 18 years of age Have a valid driver’s license in your name and vehicle registration certificate if delivering by car, scooter, or motorbike Valid proof of ID Complete the Impairment Education module Consent to a background check For delivery by bike, complete and pass the bicycle safety test Additional Information: No professional driving or delivery experience is required to deliver with Uber Eats. People from a wide range of backgrounds choose to deliver using the Uber Eats platform. If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats How to Sign Up 1) Click to sign up and complete your registration process. 2) Download the app and get started. Uber Eats is in the process of launching in select cities, while currently facilitating early access to the platform for prospecting delivery people. Earning opportunities through the Uber Eats platform will only begin once the service is officially live in your location. The timeline for market launch may vary, and signing up in advance does not guarantee access to delivery requests. Read Less

Location: Regional Field Sales (Your Local Area)Contract Type: Freelance / Self-Employed (Commission-Only)Compensation: Uncapped Upfront Commission + 5-Year Recurring Revenue OTE £7,000-£10,000+/month

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Ready to take on building your own business, backed by one of the world's leading fintech brands? This is just a job, its opportunity to drive you click apply for full job details Read Less

Capital Projects Requirements Lead SC-Cleared UK-wide locations £500 - £800 a day Inside IR35 DOE Pigment is a change and transformation consultancy. We partner with other consultancies, government departments, and private sector organisations to deliver a 'one team approach' for solving complex change programmes click apply for full job details Read Less

Sales Advisor
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bloor Homes, our Sales Advisors are an integral part of the team one that doesnt just sell bricks and mortar, but that helps make our customers dream new homes become a reality click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive in a collaborate environment and are great at building and maintaining positive relationships?

At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60,000 colleagues to support, and c£850 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

Visit our YouTube channel to watch the full series and come and discover your potential.

The role sits within HMRC's Chief Digital & Information Office (CDIO) Group and is part of the CDIO Borders and Trade area, working across Customs & Excise and Border Services Delivery teams. Our teams deliver in-house solutions for a broad range of technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

This is an exciting opportunity to join HMRC's Government, Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

As a Senior Performance Analyst, you will contribute to the delivery of performance analysis across a portfolio of IT products and services in CDIO Borders and Trade. You will be integral to our new Performance Analysis capability as part of our overall transformation to product-centric teams. You will work closely with Product Managers, agile product teams and wider performance analysis professionals to ensure the services we deliver are data-informed and continuously improving.

You may be managing one or more Performance Analysts.

You will use tools such as Power BI, CIP and Splunk to analyse data, user behaviour, uncover patterns and trends, and present clear data-driven stories and insights.

You will visualise findings and engage across B&T and beyond to create a joined-up approach to performance analysis. In addition, you will assist and learn from other senior analysts, contributing to the wider performance analysis community and helping to strengthen capability within HMRC.

Person specification

Responsibilities

You will: Deliver performance analysis across Borders and Trade services, products and platforms by gathering and interpreting data through a range of techniques to understand user behaviour, assess service performance and provide insights with skills specified for the 'Senior Performance Analysis' role in the Government
Digital and Data profession Work closely with stakeholders and your team to define and track key performance indicators (KPIs) and create, define and measure objectives and key results (OKRs) whilst contributing to the development and maintenance of performance frameworks that align with organisational objectives and user needs. Use tools such as Power BI, CIP and Splunk to analyse user interactions, identify trends, and provide clear, data-driven insights to inform service improvements. Recognise opportunities for innovation through tools and technology i.e. AI, to continuously improve and deliver value through performance analysis. Visualise and communicate data and insights, presenting your findings in a clear, accessible format with context, to inform decision-making and shape improvements. Work collaboratively with senior analysts, learning from their expertise, sharing knowledge and best practice, and supporting the wider performance analysis community, while developing your own technical and analytical skills. Engage with colleagues across disciplines such as user research, product management, and service design to help build a comprehensive understanding of performance.

Essential Criteria Ability to undertake performance analysis and provide insight, with skills specified for the 'Senior Performance Analyst' role in the Government Digital and Data profession. Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment. Proficiency in Power BI, Splunk and CIP or similar business analytics tools. Ability to work with large, complex datasets and derive and present meaningful insights. Experience working with stakeholders to define KPIs, OKRs and performance measures. A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight. Previous experience of web analytics. (eg using Google Analytics, Big Query or similar) Previous experience of coding languages such as SQL / Python. Previous experience of communicating analysis via Looker Studio or similar tooling. Hold or be able to successfully apply for SC-level security clearance

Desirable Criteria

Experience working in government or large-scale organisations. Familiarity with digital service standards and agile delivery environments. Familiarity with tools and technology that can drive innovation in performance analytics (i.e. AI) Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences along with employment details of up to your last 3 roles with no more than 100 words per role. Please align your previous experiences with how you meet the Essential Criteria. A 1000-word Personal Statement . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job description

An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape.

You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence.

You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance.

You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function.
Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

You will join the Chief Digital Product Officer (CDPO) Digital Services team, responsible for the design, delivery and operation of some of HMRC's most critical digital services.

Bringing together expertise across product, delivery, technology and operations, the team runs services at national scale, supporting millions of users and enabling core tax and customs functions.

Job description

You will lead a group of product teams within a defined service or domain, setting direction, aligning delivery, and ensuring consistent product management practices are applied.

You will: define and communicate portfolio-level strategy ensure effective prioritisation across teams manage dependencies and risks across services influence senior stakeholders to support evidence-based decisions You will balance user needs, policy intent, and operational constraints to deliver high-performing digital service.

Person specification

Key Responsibilities

Portfolio Strategy & Direction Define and own the product strategy and vision for a portfolio of services, aligned to organisational priorities. Translate business goals into clear product direction, roadmaps and value propositions. Product Leadership Across Teams Lead multiple product teams, across a service. Resolve cross-team dependencies, risks and trade-offs to maintain delivery flow. Accountability for Outcomes Own product performance and outcomes across the portfolio, including service quality, adoption and user satisfaction. Define and track KPIs and success measures, taking corrective action where required. Stakeholder Influence & Decision-Making Influence and challenge senior stakeholders (Director level) to support product priorities and evidence-based decisions. Secure alignment on investment, scope and trade-offs. Enable High-Performing Teams Ensure teams have the right skills, roles and operating environment to deliver effectively. Provide leadership, guidance and support to Senior/Product Managers, including line management where appropriate. Drive Consistency and Best Practice Apply and embed consistent product management practices across teams in line with Government Digital and Data expectations. Work with Heads of Product and other leads to continuously improve how product teams operate. Success in Role

You will be successful when you: Deliver measurable improvements in product outcomes across your portfolio Establish clear, prioritised and achievable roadmaps across teams Effectively manage dependencies and complexity across services Build trusted relationships with senior stakeholders to enable delivery Develop capable, confident product managers and high-performing teams Essential Criteria Leading product delivery across multiple teams - Must have prior experience in a Product Manager role, owning delivery and outcomes across a portfolio or group of products, managing priorities, dependencies and trade-offs. Product strategy and prioritisation Proven ability to define product strategy, roadmaps and value propositions, balancing user needs and organisational goals. Accountability for outcomes and performance Experience defining and using KPIs to drive product decisions and improve service performance. Senior stakeholder influence - Experience influencing Director level stakeholders, negotiating priorities and securing alignment on complex decisions. Developing product capability - Experience leading, coaching or managing product managers to improve capability and performance. Applying digital and product frameworks - Strong understanding of user-centred design, agile delivery and Government Digital and Data principles, applied to real-world delivery. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:Technical Presentation
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. A 500-word personal statement.Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria outlined in the advert. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on experience and technical questions based on meeting the skills requirement for a Lead Product Manager.

Candidates will also be asked to do a 5-10 minute presentation demonstrating their technical skills, which will be in line with all . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment?

Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation?

If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

The Team

Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO).
ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together.

Job description

HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate.

As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability.

In this exciting role, you will:
• Assess complex situations and make decisive interventions to resolve major incidents.
• Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties.
• Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language.
• Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management.
• Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement.
• Respond to IT incidents and flex to support higher organisational priorities as needed.

This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role.

The Role

Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle.

You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year.

This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work.

You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays.

The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid.

If the rostered shift falls on a Bank Holiday, colleagues are expected to work this.

Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs.

Current (typical) shift patterns are as follows:

Week 1:
Monday 6:45am - 7pm
Tuesday, Friday, Saturday, Sunday 7am - 7pm

Week 2:
Wednesday 6:45am - 7pm
Thursday 7am to 7pm

Week 3:
Monday 6:45pm - 7am
Tuesday, Friday, Saturday, Sunday 7pm - 7am

Week 4:
Wednesday 6:45pm - 7am
Thursday 7pm - 7am

Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review.

The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy.

Person specification

We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts.

A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders.

As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work.

Responsibilities:
• Facilitating and directing Major Incident resolution activity.
• Producing high quality communications for business and technical audiences within tight timescales.
• Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload.
• Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers.
• Proactively participating in post incident reviews and any residual recovery activity.
• Making critical decisions in relation to incidents/changes required out of hours.
• Working closely with partners to provide assurance of delivery to support Key Business Events.

Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below.

Essential Criteria

We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours.

Desirable Criteria

Existing knowledge of how a business service is supported by the IT.

Service Management experience within a large organisation and meaningful experience in IT Operational Management.

Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment.

ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.You will be given more information about what this means at the job offer stage.

Technical skills

We'll assess you against these technical skills during the selection process:Series of situational questions.
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Have you got experience of leading a multi-skilled Operations team in an Enterprise Data environment?

Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a large operations team?

We are looking for a strong teammate who can effectively and sensitively handle the expectations, and meet the needs of, a range of customers with multiple and sophisticated drivers.

Within HMRC's Chief Data Office (CDO), specifically in the Data Platform Services (DPS) team we are redefining and growing a team of outstanding people to improve its Data Platforms offering.

We are already a diverse team of 120+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Engineering and Operation.

Job description

Within HMRC, we have an exciting opportunity to lead the Data Platform Services (DPS) Data Operations team where you will shape and lead this function which will be responsible for managing all of the DPS platforms and Products that support the public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms.

This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments.

The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service.

This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and implementing infrastructure improvements.

The Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements.

The role will require close collaboration with the key functions the HMRC Operations model interact with, which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams.

The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally and in writing to bring about effective support for the customers of DPS.

You will be located in one of the DPS Base locations and some travel will form part of the role. You will be expected to work a minimum of 60% of your working time from an office location.

Person specification

Operational Strategy & Leadership: Lead the development and implementation of strategies for optimising data platform operations. Guide teams in maintaining and enhancing infrastructure and platforms.

Risk & Compliance Management: Implement strategies to identify and mitigate potential Data Platform issues proactively.

Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance operational processes, adopt new technologies and support future needs of the entire data platform services.

Modernisation & Integration: Lead the modernisation of platform infrastructure and optimising legacy systems.

Vendor & External Service Management: Manage relationships with third parties to deliver the Operational part of infrastructure, maintenance and operational needs of the data platform service. Support contract management, service-level agreements, vendor and supplier performance reviews.

You will: Lead the Data Operations function in DPS which will provide all the operations governance. Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered. Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering. Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience. Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded. Essential Criteria Adept in setting and leading the strategic direction of diverse data platform operation needs. Proficient in managing risk and complying with regulatory standards and industry best practices. Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency. Able to lead the modernisation of infrastructure through multiple IT management methodologies. Competent in managing vendor and supplier relationships. Experience of service delivery at scale covering Data Platforms and associated services. ITIL certified and professional service operations experience. Preferably from a service manager background. Track record of developing a service function, defining the vision, and leading the delivery efficiently. Demonstrate a driven and fearless approach to oversee change - having the ability to design and lead a function that aligns with the priorities and goals of the wider business. Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels. Ability to create and continuously improve processes and procedures to meet organisational needs. Desirable Criteria

Ideally you will also have experience and understanding of: Advance degree in IT or relevant experience. Extensive experience in Data Platform or Operations Management. Demonstratable experience in modernisation of infrastructure. Experience with security and compliance protocols and regulatory requirements. Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills. Delivery of Continual Service Improvements through use of Automation, change and customer self-service components. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Communicating and Influencing Making Effective Decisions Managing a Quality Service
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment.

You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders.

Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio.

Job description

You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed.

Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon.

You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance.

While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders.

Person specification

Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to explore what you are capable of.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Can you work with overseas partners and internal stakeholders to achieve a shared goal?

If so, then this role within the International Mutual Assistance Team (IMAT) could be just the one for you!

IMAT sits within the Fiscal Crime Liaison Network (FCLN). We handle formal requests between HMRC and authorities worldwide relating to Mutual Legal Assistance (MLA) and Mutual Administrative Assistance (MAA) for evidential and intelligence purposes

Job description
• You will direct and guide both HMRC officers and overseas authorities to effectively manage a range of Mutual Assistance requests.
• Proactively manage your own caseload of mutual assistance requests, working within policies to deadlines, balancing the requirements of multiple investigations.
• You will work closely with various stakeholders, such as Solicitors, Policy and the Fiscal Crime Liaison Network, to provide accurate and timely responses.
• Occasional travel within the UK will be required including stays away from your home office to obtain witness statements and/or attend court hearings.

Person specification

You will have: Experience of making sound, well-reasoned decisions at pace, with the ability to respond to real-time events, considering relevant legislation, the impacts on the team, HMRC and Civil Service reputation. Excellent interpersonal skills and professional outlook to represent HMRC; meeting with subjects to obtain witness statements, engaging and leading meetings with external stakeholders on behalf of the team. A high degree of tact and diplomacy is also required to represent HMRC to a variety of law enforcement agencies, foreign embassy officials, legal representatives, witnesses, and suspects both in the UK and abroad. Excellent written and oral communication skills. These are vital, including the ability to communicate with foreign agencies and stakeholders, prepare witness statements, make accurate entries in case management systems, and produce clear, concise, and logical case reports for transmission to requesting foreign authorities. Demonstrate high levels of commitment and flexibility to deliver in an ambiguous environment. Experience of or the ability to confidently deal face to face with members of the public and/or trade, professionally representing HMRC. Experience of or the ability to upskill in International Mutual assistance operations within the criminal justice environment. Have or ability to build knowledge of international criminal investigations and proceedings, in support of all HMRC functions for evidential and intelligence purposes, to promote our relationships and strategies worldwide. Experience of or the ability to obtain Witness Statements in accordance with relevant legislation and policy and/or submitting applications under RIPA 2000. Candidates need to have already undertaken or be willing to undertake and successfully pass the Intel Foundation Course, as is standard across Intelligence Services and to support the skills required for the role. Essential Criteria

To be considered for this role, your application must demonstrate all of the following skills, which are essential due to the complex casework involved and the requirement to interview witnesses and represent HMRC within the international community:
• Experience of making sound decisions and critical thinking.
• Experience of managing multiple stakeholders and maintaining mutually beneficial relationships.
• Excellent interpersonal and workload organisation skills.
• Excellent written and verbal communication skills.
• Excellent IT skills with the ability to navigate various systems to accurately deduce intelligence as required.
• Ability, confidence and professional outlook to represent HMRC during in person interactions.

Behaviours

We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Delivering at Pace
Benefits

Alongside your salary of £35,423, HM Revenue and Customs contributes £10,262 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A 500 word Job History section. Use this to outline your last three roles, plus any others you feel are relevant. Include a brief description of your responsibilities and achievements, aligned to the role. Do not exceed the wordcount above - anything you submit over the stated wordcount will not be reviewed. A Personal Statement of up to 750 words. Use this to provide evidence of how you meet the essential criteria. You should also provide working examples and outcomes that show how your experience aligns with the role, including the key responsibilities and person specification. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the interview you will be asked experience based, behaviour based and strength based questions to explore in detail what you are capable of and what motivates you.

This is an example of a strengths-based question

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via Teams Video.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.
. click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. CommunicationWe are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.Additional responsibilitiesThis may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.Travel and On CallRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users.

As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation

Job description

As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.

You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.

Person specification

You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.

You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.

Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.

Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form:Agile and Lean Practices
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills:

Agile and Lean Practices - Expert
Communicating between the Technical and Non-Technical - Expert.

Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.

As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations

Job description

This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.

Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value.

You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data.

Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition.
Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria

Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria

It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences
We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role.

Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert.

Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:-
Changing and Improving
Communicating and Influencing
Making Effective Decisions
Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience and Behaviours.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services.

You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard.

This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams

You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC.

You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information.

Person specification

Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria

You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design.
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Job description

We're looking for a proactive and analytical professional to support HMRC's fight against identity fraud. You'll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while working with the team and partners, acting as a key contributor in a team that supports customers and provides insight into identity fraud activity and proactive searching for threats. This is an exciting opportunity to make a real difference, working in a dynamic and evolving environment.

Person specification Manipulate and analyse large data sets and investigate suspicious activity. Learn, develop, and apply methods using data analytics techniques such as data mining, data matching, clustering analysis and outlier detection. Use basic scripting languages to develop visualisations and automate effective searches to build a growing analytical suite of capabilities that you can operate efficiently. Have strong communication skills and be able to demonstrate working across business and technical domains. You will have excellent interpersonal skills. Apply your knowledge of security and fraud risks to digital services. Support and deputise for the senior analysts, producing clear, insightful reports and presentations for senior stakeholders. You will be confident working in an environment that may flex its focus in response to emerging issues and have a delivery focus. You will be eager to learn and widen your experience in different areas of identity work. You will use your experience of scripting, for example SPL, Python, SQL, KQL to proactively search and discover anomalies. Be flexible and enthusiastic whilst working with some ambiguity as the team forms, grows and matures. Support senior managers in the reporting of metrics and support the wider aims of the HMRC Security Identity Team. Identify process improvement areas. Essential Criteria Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Open Source Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria A degree in Data Analysis, Data Science, Information Security, Cyber Security, or other Cyber qualifications eg SANS, or at least previous experience in a relevant cyber role. Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Active use of at least one of the following: Python, SQL, KQL, SPL. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Qualifications are not mandatory for this role. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We are recruiting 3 Product Managers at HMRC Business Tax (EEITTs & Specialist Tax team). The team is a specialist product and service group within HMRC's Chief Digital Product Office (CDPO), responsible for supporting a diverse portfolio of tax regimes that underpin key areas of UK revenue collection. EEITTs/Specialist Tax covers a broad set of services and systems that enable HMRC to administer and collect taxes such as excise duties, environmental levies, insurance premium taxes, transport related, and specialist taxes. These services are often complex, highly regulated, and operationally critical, supporting both customer compliance and HMRC's assurance activities.

The team brings together product, service, delivery, and business analysis capabilities to manage the end to end lifecycle of these services, ensuring they are stable, secure, and aligned to policy and legislative requirements, while also driving modernisation and improvement. A key focus of the EEITTs/Specialist Tax team is transforming legacy tax services onto strategic platforms (such as ETMP), reducing operational risk, improving data integrity, and enabling more efficient and scalable tax administration across multiple regimes.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

Job description

A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed.

Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or Kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Candidates who are offered the role will be judged as performing successfully if: they are regularly and sustainably delivering product features to the timelines initially negotiated if there are stakeholder satisfaction and alignment around the product vision and roadmaps if the product is meeting quality standards and finally, if they are positively contributing to both their teams and the wider profession community.
Person specification

Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or Kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Candidates who are offered the role will be judged as performing successfully if: they are regularly and sustainably delivering product features to the timelines initially negotiated. if there are stakeholder satisfaction and alignment around the product vision and roadmaps. if the product is meeting quality standards. and finally, if they are positively contributing to both their teams and the wider profession community. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. . click apply for full job details Read Less