Assistant Livestock Manager (Beef Cattle) FGS Agri Ltd is a leading Kent-based agricultural contracting business, delivering a wide range of high-quality agricultural services across the region. We are proud of our practical, professional approach and our commitment to excellent livestock welfare. We are now looking for an experienced and motivated Assistant Livestock Manager to join our beef cattle team on a full-time, permanent basis, working closely with the Livestock Manager to support the day-to-day care and management of the herd. The role offers a varied, hands-on opportunity within a progressive livestock enterprise. We currently block calve around 350 cattle in March/April and 75 in September/October, breed from our own replacement heifers, and buy cattle in to finish, including at least 200 rearing calves on machines. Key Responsibilities Monitor livestock daily, supporting herd health, welfare and productivity, and identifying any concerns promptly. Assist with calving seasons, including calf health, welfare, handling and tagging. Weigh, vaccinate and handle livestock safely and confidently. Maintain clean, safe and well-presented yards, feed troughs, water points, facilities and equipment. Work closely with the Livestock Manager and wider team to ensure high standards across the enterprise. What We Are Looking For 3 to 5 years' previous experience in a similar stock handling or livestock role. A strong eye for detail and a genuine commitment to animal health and welfare. Good physical fitness and confidence working outdoors in all weather conditions. A valid manual driving licence. A telehandler ticket is desirable, but not essential, as training can be provided. What We Offer A competitive salary package, based on experience. Accommodation available. Modern buildings, equipment and machinery. A well-run working environment with high welfare standards across the whole herd. The opportunity to be part of an experienced and supportive agricultural team. Closing date for applications: Friday 11th September To apply, please send your CV to . If you would like to discuss the position further, please call Steve Freeman on . You can also apply for this role by clicking the Apply Button. Read Less

Agricultural Projects Officers x 2 Starting salary: £30,000 (full-time), 4 or 5 days per week Based at our offices in Penrith Passionate about farming, rivers and nature recovery? We're looking for two practical, people-focused Agricultural Projects Officers who understand farming systems to work with farmers, landowners and rural communities in targeted areas across our catchment. One will be based on the North Pennines fellside, and the other will work across the Upper Caldew catchment. Apply now if you want to: work at the heart of farm- and landscape-scale river and habitat improvement projects; support practical, farmer-led environmental improvements; be part of a collaborative charity committed to healthier rivers and a thriving farming environment; and gain valuable conservation experience and skills whilst in the early stages of your conservation career. For more details and how to apply visit: Applications close Wednesday 19 August at 12pm. You can also apply for this role by clicking the Apply Button. Read Less

We are delighted to be working in partnership with one of the UK's leading retail businesses, home to well-known high-street brands and employing over 6,000 people, across a growing estate of over 275 locations. They have a lean, high-trust technology team internally, supporting a modern infrastructure (Microsoft 365, Intune, Meraki, Arctic Wolf SOC, Abnormal Security) and are now looking to onboard an Infrastructure and Security Engineer. In this unique and broad role, you will play a part in a team responsible for infrastructure and endpoints, security operations, identity and email security and automation & patch management. The role involves a degree of mentorship of first-line engineers and engagement with security specialists to evaluate and introduce new platforms. As well as more complex areas of Infrastructure, key areas of responsibility in your first 12 months will include:Security Posture: Mature the CIS Framework alignment and be a key technical driver in the cyber security roadmapSOC Relationship: Design playbooks and tune detection with Arctic Wolf's Concierge TeamCompliance: PCI-DSS audit cycle running smoothly; IR and DR plans tested and currentThe ideal candidate will have strong experience of Infrastructure and Network connectivity, along with experience in a Microsoft environment including 365, Entra ID and SharePoint. They will understand IT compliance audit processes such as PCI-DSS, as well as some hands-on cyber security experience. The role will offer plenty of autonomy and ownership over the cyber security roadmap and so would appeal to a candidate in a combined role, who wishes to expand their cyber security knowledge and progress their career in this area. If you're at a point in your career where you want to move beyond being one voice in a large team and shape the security posture of a whole organisation, please apply and we would love to hear from you! Read Less

ServiceNow ArchitectSalary: Up to £100,000 + BenefitsLocation: UK Wide Hybrid Working (based from your nearest office location)Please note: Due to the nature of the projects, applicants must hold Active SC Clearance and be a Sole UK National. Unfortunately, candidates who do not meet both of these essential requirements cannot be considered.I'm currently recruiting for an experienced ServiceNow Architect to join a growing team delivering large-scale ServiceNow transformation programmes across secure, enterprise environments.This is an excellent opportunity for someone who enjoys designing robust ServiceNow solutions, influencing technical direction, and working alongside stakeholders to deliver innovative business outcomes.The RoleAs a ServiceNow Architect, you'll be responsible for:Leading the design and architecture of ServiceNow solutions across multiple modules.Translating business requirements into scalable technical designs.Providing technical leadership throughout the delivery lifecycle.Overseeing platform configuration, integrations and best practice.Mentoring development teams and ensuring architectural consistency.Driving continuous improvement by leveraging the latest ServiceNow capabilities.What We're Looking ForProven experience as a ServiceNow Architect or Senior ServiceNow Consultant.Strong knowledge of the ServiceNow platform, including experience across modules such as ITSM, ITOM and HRSD.Experience designing enterprise-scale ServiceNow solutions.Excellent stakeholder engagement and communication skills.ServiceNow CAD/CIS certifications are advantageous but not essential.Essential RequirementsActive SC Clearance (must already be in place).Sole UK Nationality.Strong ServiceNow architecture and solution design experience.What's On OfferSalary up to £100,000, depending on experience.Hybrid working with UK-wide opportunities based from your nearest office location.Exposure to high-profile, business-critical ServiceNow programmes.Excellent opportunities for career development and progression.If you're an experienced ServiceNow Architect with Active SC Clearance and Sole UK Nationality, I'd be keen to discuss the opportunity with you. Read Less

SEN Teaching Assistant (SEN TA) - Mainstream Primary SchoolLocation: BirminghamPosition: Full-Time, Term Time OnlyStart Date: September 2026 (or ASAP)Join Our Friendly and Inclusive SchoolWe are seeking a caring, enthusiastic, and dedicated Special Educational Needs (SEN) Teaching Assistant to join our welcoming mainstream primary school in Birmingham. This is an exciting opportunity to make a real difference by supporting children with a range of additional needs, helping them to achieve their full potential in a nurturing and inclusive environment.Key ResponsibilitiesProvide 1:1 and small-group support for pupils with SEN.Work closely with the class teacher and SENCO to deliver personalised learning.Support pupils with communication, emotional regulation, and social development.Encourage independence, confidence, and positive behaviour.Help create a safe, engaging, and inclusive classroom environment.We Are Looking For Someone Who:Has experience working with children with SEN (desirable but not essential).Is patient, compassionate, and resilient.Has excellent communication and teamwork skills.Is committed to safeguarding and promoting the welfare of children.Holds a relevant Teaching Assistant qualification or is willing to undertake training.We Offer:A supportive and welcoming staff team.Ongoing professional development and training opportunities.A positive and inclusive school community.The opportunity to make a meaningful impact on children's lives every day.Safeguarding: Our school is committed to safeguarding and promoting the welfare of children. All appointments are subject to an Enhanced DBS check and satisfactory references.Apply today to become part of a team that is passionate about helping every child succeed.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks. Read Less

?WORKING WITH USThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.To discover more about our culture, ethos and what it is like to work here, visit the page.?ABOUT THIS OPPORTUNITYWe are seeking an IT Project Manager to lead the successful delivery of a diverse portfolio of infrastructure and software projects across the Harris Federation. This is an exciting opportunity to play a pivotal role in enhancing technology services that support students, teachers and staff, helping to create outstanding learning environments.Working closely with internal teams, academy leaders and external partners, you will be responsible for planning, coordinating and delivering projects on time, within budget and to agreed specifications. From project initiation through to operational handover, you will ensure solutions are implemented smoothly and deliver lasting value to our schools.If you are passionate about driving change, building strong stakeholder relationships and delivering projects that make a real difference, we'd love to hear from you.?MAIN AREAS OF RESPONSIBILITYYour responsibilities will include:Managing IT projects from initiation through to successful delivery, ensuring timescales and budgets are metSupporting the development and delivery of the annual IT project programmeLeading technology projects including infrastructure upgrades, lifecycle refreshes, cybersecurity and digital transformation initiativesPlanning, coordinating and monitoring project activities, risks and dependenciesMaintaining project documentation and securing necessary approvalsManaging project budgets and ensuring cost-effective deliveryCoordinating with stakeholders to define requirements, timelines and success measuresSupporting procurement activities, including vendor selection and tender processesFacilitating the smooth transition of completed projects into operational useCollaborating with IT teams, academy leaders and staff to understand and meet technology needsWorking closely with IT Operations, Estates, Finance and Procurement teams to align project deliveryCommunicating effectively with technical and non-technical stakeholders throughout the project lifecycleSupporting change management activities and helping users adopt new systems and processes successfullyWHAT WE ARE LOOKING FORWe would like to hear from you if you have:Qualifications to degree level, or equivalent experienceProject management certification such as PRINCE2 Practitioner, APM Project Management Qualification (PMQ), or equivalentChange management qualification or experienceAt least three years' experience managing IT projects, ideally in infrastructure, security, data or digital transformationExperience working on projects with budgets in the hundreds of thousands to millions of poundsAbility to coordinate multiple workstreams and manage priorities in a fast-paced environmentStrong problem-solving skills, with the ability to troubleshoot and resolve IT-related challengesConfident engaging with stakeholders at all levels and translating technical details into clear business languageExperience in risk management, budgeting and procurementFor a full job description and person specification, please download the Job Pack.?APPLYING FOR THIS POSITIONIf you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.OUR VISION & VALUESOur vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality Read Less

We are seeking a Penetration Tester to join a growing Offensive Security team within a specialist cyber security consultancy. This is an exciting opportunity to join at a time of significant investment and growth, helping to strengthen existing testing services while contributing to the development of new capabilities across areas such as Red Teaming, Operational Technology (OT), Threat-Led Security Testing and emerging technologies. The successful candidate will play a key role in delivering penetration testing engagements, supporting process improvement initiatives, and helping to build a scalable and mature testing function. This position offers excellent opportunities for professional development, certification support and future progression into senior or leadership positions.JOB ROLE - PENETRATION TESTERLOCATION - LONDON (OCCASIONAL ON-SITE WORK)SALARY - £40,000-£45,000 + BENEFITSKey ResponsibilitiesConduct vulnerability assessments and penetration testing engagements across: Internal infrastructureExternal infrastructureWeb applicationsNetworks and systemsPerform configuration and build reviews using recognised security frameworks and benchmarks.Produce clear, concise and actionable technical reports detailing findings, risk ratings and remediation recommendations.Utilise industry-standard security testing tools including Burp Suite, Nessus, Metasploit, Nmap, Wireshark and related technologies.Work directly with clients and stakeholders, presenting findings and providing remediation guidance where required.Support the continuous improvement of testing methodologies, processes and documentation.Assist in creating and maintaining standard operating procedures, testing guides and knowledge-sharing materials.Collaborate with wider cyber security teams to support service development and research initiatives.Contribute to research and development activities across new security testing disciplines and technologies.Participate in occasional out-of-hours and on-site engagements where client requirements dictate.Required Skills & ExperienceMinimum 2 years' experience in penetration testing, vulnerability assessment or offensive security.Experience conducting: Internal and external infrastructure testingWeb application security testingSecurity assessments and auditsVulnerability identification and validationStrong understanding of networking concepts, protocols, routing and firewall technologies.Experience working with Windows, Linux and macOS environments.Familiarity with security assessment tools such as: Burp SuiteNessusMetasploitNmapWiresharkExperience producing high-quality technical reports and client-facing documentation.Excellent communication and stakeholder management skills.Strong organisational skills and ability to manage workload independently.Comfortable working in a consultancy or client-facing environment.Eligible to obtain UK Security Clearance.Desirable Skills & CertificationsCREST CRT, CPSA, CCT or equivalent certification.OSCP or similar offensive security qualification.Cyber Scheme accreditation.CHECK Team Member status. Read Less

Verisk Claims Solutions is a leading provider of data, analytics, and technology solutions to the global insurance industry. We help insurers, loss adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions.We're looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery end to end, keeping projects on track, and working closely with both technical teams and business stakeholders. You'll play a key role in delivering projects that support our products and services, ensuring outcomes are achieved on time and to a high standard. What you'll be doing Lead the delivery of projects from initiation through to completion, with clear ownership of timelines and outcomes Define project scope, problem statements, project goals, milestones, and deliverables in line with business goals Manage day-to-day delivery, keeping projects on track and addressing issues early Coordinate across teams to ensure work is aligned and progressing as planned Manage budgets, timelines, and resources with a practical, hands-on approach Identify risks and implement mitigation plans to minimise impact Track progress against key milestones and provide clear, concise updates Build strong working relationships with stakeholders across the business Ensure deliverables meet agreed quality and business expectations How you'll work Focus on delivery first, ensuring projects are executed efficiently and effectively and in line with planned revenueApply a mix of Agile and structured project management approachesManage changes to scope in a controlled and practical way Communicate clearly with stakeholders, keeping updates relevant and actionable Contribute to continuous improvement across delivery processes and ways of working QualificationsWhat we're looking for 3+ years' experience working as a Project Manager with relevant project management qualification to reinforce experienceAn ability to translate high level stakeholder expectations into detailed project briefsStrong track record of delivering projects end to end, with a clear focus on execution and outcomes Experience working in a technology, IT, or software delivery environment Confident managing multiple priorities and workstreams at the same time Strong stakeholder management skills with the ability to build credibility quickly and demonstrate assertivenessClear and effective communicator, both written and verbal Well organised, with strong planning and attention to detail Able to work independently and take ownership of delivery Practical and solution-focused when managing risks and challenges Nice to have Prince2 Practitioner or equivalent certification Experience working in Agile or hybrid delivery environments Exposure to ITIL or structured service delivery frameworks Read Less

AV/IT Support TechnicianLocation: South East LondonSalary: £29,000 to £32,000Working hours: Monday to Friday, 7:45am to 4:15pmContract: Permanent, full-timeMFK Recruitment is delighted to be recruiting an AV/IT Support Technician on behalf of a highly regarded education technology provider.We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today, which speaks volumes about the culture, progression and support they provide.This is a varied, hands-on position based at an independent school in South East London. You will take responsibility for setting up and operating AV equipment for school events while also supporting the wider IT team with day-to-day technical issues.The role would suit someone passionate about both AV and IT who enjoys working with different people and wants to develop their technical career within a supportive and growing organisation.What you'll be doingLiaising with event organisers to understand their AV requirements Setting up and operating sound, projection and video equipment Ensuring AV equipment is working correctly before and during events Troubleshooting faults and arranging repairs when required Supporting users with the operation of AV equipment Maintaining AV equipment within the school's main hall and classrooms Resolving first-line IT support tickets Providing technical support to teachers, staff and pupils Installing software and upgrading existing applications Testing and repairing laptops, desktops and other IT equipment Supporting the maintenance of the school's network Managing hardware and peripherals Ensuring equipment and systems are safe for pupil use What we're looking forApproximately 18 months' practical experience working with AV equipment Experience with sound, projection and video systems The ability to set up, operate and troubleshoot AV equipment Experience providing IT support within a Microsoft Windows environment Knowledge of Microsoft Entra ID and Intune Experience troubleshooting hardware and software issues Strong communication and interpersonal skills A calm and solutions-focused approach when working under pressure The ability to work independently and as part of a team Excellent organisation, prioritisation and attention to detail A genuine passion for AV and technology Industry-recognised AV or IT qualifications, such as CTS, Microsoft or CompTIA A+, would be beneficial but are not essential.Additional informationThis is a full-time, site-based position. The role includes attendance at up to 25 evening events each year, with hours normally offset through adjusted working hours or time off in lieu. Overtime may occasionally be available.A term-time-only arrangement, plus two additional weeks, may also be considered with the salary adjusted accordingly.The successful candidate will receive 22 days' annual leave and access to excellent training, professional development and career progression opportunities.Due to the school-based nature of the position, employment will be subject to an enhanced DBS check and safer recruitment checks. Read Less

<b><b>Job Description</b></b><br><br><b>Materials Engineer</b><br><br><b>Full Time</b><br><br><b>Hybrid, 3 days in office</b><br><br><b>Staff Grade</b><br><br><b>Why join Rolls-Royce?</b><br><br>At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. <br><br>By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.<br><br>We currently have exciting opportunities for talented and enthusiastic Materials Engineers working in both our Materials Applications and Capability Acquisition teams. The roles are based in Bristol and will primarily support the Defence engine projects. <br><br>The Materials Applications team is responsible for delivering design, development, manufacturing, testing and in-service Materials support to the Defence engine projects. The Materials Applications engineer role provides the opportunity to gain experience of the materials, processes, components and products produced by Rolls-Royce and its suppliers as well as developing key skills and competencies for further personal development.<br><br>The Capability Acquisition team is responsible for developing cutting-edge materials technologies for the next generation of Rolls-Royce products. You will join a dynamic global Materials team and work in an environment that will allow you growth in developing your depth as a materials engineer and breadth through engagement and collaboration with other engineering disciplines across Rolls-Royce. Externally to Rolls-Royce you will manage effective working relationships with our suppliers, supply chain partners and University Technology Centres.<br><br><b>What you will be doing:</b><br><br><b>Materials Applications:</b><br><ul><li>To provide technical and expert materials advice across the Defence Bristol programmes</li><li>Support design of test programmes and analysis of test programme data</li><li>Investigate engineering development, production manufacturing and in-service issues using a structured analytical approach and presenting findings clearly and authoritatively</li><li>Participate in continuous improvement projects</li></ul><br><b>Capability Acquisition:</b><br><ul><li>Providing technical materials advice with a focus on new design and new technology development.</li><li>Leading technologies through the TRL journey including novel materials, manufacturing processes, models and analysis methods.</li><li>Evaluate the effects of manufacturing processes on material performance.</li><li>Support design of test programmes, analysis of test data and generating databases for supporting future product designs.</li><li>Developing, writing, and maintaining materials and process specifications.</li></ul><br><b>Position qualifications:</b><br><ul><li>Bachelor's degree, Master's or PhD in Materials Science/Engineering or equivalent technical capability based on practical knowledge and experience.</li><li>An ability to apply logical, analytical and innovative thinking to a range of technical problems.</li><li>Excellent communication skills, both written and oral and the ability to build good working relationships across the business.</li></ul><br><b> Preferred requirements:</b><br><ul><li>Knowledge of the gas turbine and its components</li></ul><br><b>To work for the Rolls-Royce Defence business, an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MOD and Government body approved cases, a dual national.</b><br><br>Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.<br><br>Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.<br><br>As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.<br><br><b><b>Job Category</b></b><br><br>Engineering Materials<br><br><b><b>Posting Date</b></b><br><br>05 Aug 2026; 00:08<br><br><b><b>Posting End Date</b></b><br><br>18 Aug 2026PandoLogic. Keywords: Production Material Engineer, Location: Bristol, ENG - BS2 9NX Read Less

Sales Advisor
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bloor Homes, our Sales Advisors are an integral part of the team one that doesnt just sell bricks and mortar, but that helps make our customers dream new homes become a reality click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive in a collaborate environment and are great at building and maintaining positive relationships?

At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60,000 colleagues to support, and c£850 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

Visit our YouTube channel to watch the full series and come and discover your potential.

The role sits within HMRC's Chief Digital & Information Office (CDIO) Group and is part of the CDIO Borders and Trade area, working across Customs & Excise and Border Services Delivery teams. Our teams deliver in-house solutions for a broad range of technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

This is an exciting opportunity to join HMRC's Government, Digital and Data profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

As a Senior Performance Analyst, you will contribute to the delivery of performance analysis across a portfolio of IT products and services in CDIO Borders and Trade. You will be integral to our new Performance Analysis capability as part of our overall transformation to product-centric teams. You will work closely with Product Managers, agile product teams and wider performance analysis professionals to ensure the services we deliver are data-informed and continuously improving.

You may be managing one or more Performance Analysts.

You will use tools such as Power BI, CIP and Splunk to analyse data, user behaviour, uncover patterns and trends, and present clear data-driven stories and insights.

You will visualise findings and engage across B&T and beyond to create a joined-up approach to performance analysis. In addition, you will assist and learn from other senior analysts, contributing to the wider performance analysis community and helping to strengthen capability within HMRC.

Person specification

Responsibilities

You will: Deliver performance analysis across Borders and Trade services, products and platforms by gathering and interpreting data through a range of techniques to understand user behaviour, assess service performance and provide insights with skills specified for the 'Senior Performance Analysis' role in the Government
Digital and Data profession Work closely with stakeholders and your team to define and track key performance indicators (KPIs) and create, define and measure objectives and key results (OKRs) whilst contributing to the development and maintenance of performance frameworks that align with organisational objectives and user needs. Use tools such as Power BI, CIP and Splunk to analyse user interactions, identify trends, and provide clear, data-driven insights to inform service improvements. Recognise opportunities for innovation through tools and technology i.e. AI, to continuously improve and deliver value through performance analysis. Visualise and communicate data and insights, presenting your findings in a clear, accessible format with context, to inform decision-making and shape improvements. Work collaboratively with senior analysts, learning from their expertise, sharing knowledge and best practice, and supporting the wider performance analysis community, while developing your own technical and analytical skills. Engage with colleagues across disciplines such as user research, product management, and service design to help build a comprehensive understanding of performance.

Essential Criteria Ability to undertake performance analysis and provide insight, with skills specified for the 'Senior Performance Analyst' role in the Government Digital and Data profession. Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment. Proficiency in Power BI, Splunk and CIP or similar business analytics tools. Ability to work with large, complex datasets and derive and present meaningful insights. Experience working with stakeholders to define KPIs, OKRs and performance measures. A user-centred mindset, with a commitment to improving public / customer focussed services through data and insight. Previous experience of web analytics. (eg using Google Analytics, Big Query or similar) Previous experience of coding languages such as SQL / Python. Previous experience of communicating analysis via Looker Studio or similar tooling. Hold or be able to successfully apply for SC-level security clearance

Desirable Criteria

Experience working in government or large-scale organisations. Familiarity with digital service standards and agile delivery environments. Familiarity with tools and technology that can drive innovation in performance analytics (i.e. AI) Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences along with employment details of up to your last 3 roles with no more than 100 words per role. Please align your previous experiences with how you meet the Essential Criteria. A 1000-word Personal Statement . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.

Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.

Job description

An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape.

You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence.

You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance.

You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function.
Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

You will join the Chief Digital Product Officer (CDPO) Digital Services team, responsible for the design, delivery and operation of some of HMRC's most critical digital services.

Bringing together expertise across product, delivery, technology and operations, the team runs services at national scale, supporting millions of users and enabling core tax and customs functions.

Job description

You will lead a group of product teams within a defined service or domain, setting direction, aligning delivery, and ensuring consistent product management practices are applied.

You will: define and communicate portfolio-level strategy ensure effective prioritisation across teams manage dependencies and risks across services influence senior stakeholders to support evidence-based decisions You will balance user needs, policy intent, and operational constraints to deliver high-performing digital service.

Person specification

Key Responsibilities

Portfolio Strategy & Direction Define and own the product strategy and vision for a portfolio of services, aligned to organisational priorities. Translate business goals into clear product direction, roadmaps and value propositions. Product Leadership Across Teams Lead multiple product teams, across a service. Resolve cross-team dependencies, risks and trade-offs to maintain delivery flow. Accountability for Outcomes Own product performance and outcomes across the portfolio, including service quality, adoption and user satisfaction. Define and track KPIs and success measures, taking corrective action where required. Stakeholder Influence & Decision-Making Influence and challenge senior stakeholders (Director level) to support product priorities and evidence-based decisions. Secure alignment on investment, scope and trade-offs. Enable High-Performing Teams Ensure teams have the right skills, roles and operating environment to deliver effectively. Provide leadership, guidance and support to Senior/Product Managers, including line management where appropriate. Drive Consistency and Best Practice Apply and embed consistent product management practices across teams in line with Government Digital and Data expectations. Work with Heads of Product and other leads to continuously improve how product teams operate. Success in Role

You will be successful when you: Deliver measurable improvements in product outcomes across your portfolio Establish clear, prioritised and achievable roadmaps across teams Effectively manage dependencies and complexity across services Build trusted relationships with senior stakeholders to enable delivery Develop capable, confident product managers and high-performing teams Essential Criteria Leading product delivery across multiple teams - Must have prior experience in a Product Manager role, owning delivery and outcomes across a portfolio or group of products, managing priorities, dependencies and trade-offs. Product strategy and prioritisation Proven ability to define product strategy, roadmaps and value propositions, balancing user needs and organisational goals. Accountability for outcomes and performance Experience defining and using KPIs to drive product decisions and improve service performance. Senior stakeholder influence - Experience influencing Director level stakeholders, negotiating priorities and securing alignment on complex decisions. Developing product capability - Experience leading, coaching or managing product managers to improve capability and performance. Applying digital and product frameworks - Strong understanding of user-centred design, agile delivery and Government Digital and Data principles, applied to real-world delivery. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:Technical Presentation
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. A 500-word personal statement.Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria outlined in the advert. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on experience and technical questions based on meeting the skills requirement for a Lead Product Manager.

Candidates will also be asked to do a 5-10 minute presentation demonstrating their technical skills, which will be in line with all . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you passionate about ensuring seamless IT operations and ready to take on a pivotal role in a dynamic environment?

Do you thrive in constantly evolving situations and are great at taking control, assessing and managing the situation?

If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

The Team

Our role sits within Enterprise Live Services (ELS) which forms part of the Chief Digital & Information Group (CDIO).
ELS are accountable end to end for HMRC's IT Systems & Services, and our focus is ensuring a consistent, excellent Customer Experience. We work closely with the other product and platform groups and their partners to bring IT Systems and Services together.

Job description

HMRC is looking for a dynamic and proactive Major Incident Manager to join our team, playing a pivotal role in safeguarding the reliability and resilience of our IT estate.

As a Major Incident Manager, you will be at the heart of our response to major IT incidents and escalations, working collaboratively across the organisation 365 days a year. You will champion rapid and effective incident management to restore services swiftly, minimising disruption to business operations and ensuring our colleagues and customers experience the highest standards of service quality and availability.

In this exciting role, you will:
• Assess complex situations and make decisive interventions to resolve major incidents.
• Rapidly coordinate resolution activities and communicate effectively with both technical and non-technical stakeholders, including 3rd parties.
• Manage stakeholder expectations and act as a trusted point of contact for business areas, translating technical information into clear, accessible language.
• Provide visible leadership, taking ownership of issues and inspiring teams to deliver outstanding incident management.
• Go beyond technical expertise, demonstrating initiative, adaptability, and a commitment to continuous improvement.
• Respond to IT incidents and flex to support higher organisational priorities as needed.

This post is not a highly technical role, and the ability to provide visible leadership, rapidly take ownership of emerging issues and proactively direct activities is critical to this role.

The Role

Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can't guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

This role can offer hybrid working, but 60% of your time must be spent within our Newcastle bridge operations room. You must therefore be able to commute to the Newcastle location and initial training will be entirely office based in Newcastle.

You will be joining a team that provides round the clock cover and service, 24 hours per day, 7 days per week, 365 days per year.

This role attracts an Annual Attendance Allowance (AAA) payment which is typically a 26.11% monthly payment on top of your basic salary. This payment could vary to reflect the specific type and number of unsocial hours you are rostered to work.

You will perform your contracted hours on an annualised hours basis, working fixed shift patterns over a 4 week rostering period consisting of days, nights, weekends and public holidays.

The total number of hours worked over the 4 week rostering period is 148 hours. This is not inclusive of breaks which are unpaid.

If the rostered shift falls on a Bank Holiday, colleagues are expected to work this.

Typically, in 2 out of the 4 weeks, there is a requirement to work 52.75 hours per week, and in the other 2 weeks, a requirement to work 21.25 hours per week. This is subject to change in accordance with business needs.

Current (typical) shift patterns are as follows:

Week 1:
Monday 6:45am - 7pm
Tuesday, Friday, Saturday, Sunday 7am - 7pm

Week 2:
Wednesday 6:45am - 7pm
Thursday 7am to 7pm

Week 3:
Monday 6:45pm - 7am
Tuesday, Friday, Saturday, Sunday 7pm - 7am

Week 4:
Wednesday 6:45pm - 7am
Thursday 7pm - 7am

Please note that allowances paid within HMRC are subject to change in accordance with respective policy changes, the Annual Attendance Allowance is currently under review.

The team also operate a further out of hours on call rota which colleagues are expected to join once fully trained. Colleagues joining the rota will be reimbursed as per HMRC policy.

Person specification

We are seeking a dynamic individual with extensive experience in handling Major Incidents within a large, multi-functional organisation. You should possess a deep understanding of both business and service impacts.

A strong and effective leader, you are self-motivated, resilient, and confident in working both proactively and reactively. You are comfortable delivering reports and briefings to senior leaders.

As an excellent communicator, you can set the right tone for both business and technical audiences. You thrive in a team environment and quickly build strong working relationships across multiple locations. Additionally, you are open minded, ready to consider the ideas of others, and readily accept feedback on your work.

Responsibilities:
• Facilitating and directing Major Incident resolution activity.
• Producing high quality communications for business and technical audiences within tight timescales.
• Challenging others to facilitate service restoration, while constantly reprioritising tasks and workload.
• Understand IT issues from a customer perspective, draw logical conclusions and make sensible suggestions whilst negotiating with suppliers.
• Proactively participating in post incident reviews and any residual recovery activity.
• Making critical decisions in relation to incidents/changes required out of hours.
• Working closely with partners to provide assurance of delivery to support Key Business Events.

Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below.

Essential Criteria

We are looking for an experienced Major Incident Manager who clearly demonstrates the below: Proven ability to manage major incidents, including triage, escalation and resolution within a complex organisational environment. Capable of managing multiple incidents simultaneously, prioritising tasks effectively and maintaining focus in a constantly evolving environment to deliver rapid results. Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively to both technical and non-technical audiences ensuring everyone is aligned. Uses strong and effective leadership to demonstrate a positive influence on teams and excels at building strong, collaborative relationships with stakeholders across all levels of the organisation. Able to work independently and make informed decisions when operating outside core hours.

Desirable Criteria

Existing knowledge of how a business service is supported by the IT.

Service Management experience within a large organisation and meaningful experience in IT Operational Management.

Proven dedication to IT Service Management standard methodologies, along with a track record of delivering continuous improvement in a customer centric environment.

ITIL Foundation V3 or V4 and a fundamental understanding of the Major Incident Management function and how to apply it. Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.You will be given more information about what this means at the job offer stage.

Technical skills

We'll assess you against these technical skills during the selection process:Series of situational questions.
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Have you got experience of leading a multi-skilled Operations team in an Enterprise Data environment?

Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in a large operations team?

We are looking for a strong teammate who can effectively and sensitively handle the expectations, and meet the needs of, a range of customers with multiple and sophisticated drivers.

Within HMRC's Chief Data Office (CDO), specifically in the Data Platform Services (DPS) team we are redefining and growing a team of outstanding people to improve its Data Platforms offering.

We are already a diverse team of 120+ individuals, creating a dynamic and inclusive working environment whose skills cover Architecture, Engineering and Operation.

Job description

Within HMRC, we have an exciting opportunity to lead the Data Platform Services (DPS) Data Operations team where you will shape and lead this function which will be responsible for managing all of the DPS platforms and Products that support the public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms.

This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments.

The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service.

This role sets the direction for platform operations, guiding teams in optimising maintenance processes, and implementing infrastructure improvements.

The Lead Platform Operations Manager aligns platform services capabilities with organisational goals and drives efforts to modernise and integrate new technologies. Their role oversees risk management and compliance, leading adherence with industry standards and regulatory requirements.

The role will require close collaboration with the key functions the HMRC Operations model interact with, which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams.

The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally and in writing to bring about effective support for the customers of DPS.

You will be located in one of the DPS Base locations and some travel will form part of the role. You will be expected to work a minimum of 60% of your working time from an office location.

Person specification

Operational Strategy & Leadership: Lead the development and implementation of strategies for optimising data platform operations. Guide teams in maintaining and enhancing infrastructure and platforms.

Risk & Compliance Management: Implement strategies to identify and mitigate potential Data Platform issues proactively.

Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance operational processes, adopt new technologies and support future needs of the entire data platform services.

Modernisation & Integration: Lead the modernisation of platform infrastructure and optimising legacy systems.

Vendor & External Service Management: Manage relationships with third parties to deliver the Operational part of infrastructure, maintenance and operational needs of the data platform service. Support contract management, service-level agreements, vendor and supplier performance reviews.

You will: Lead the Data Operations function in DPS which will provide all the operations governance. Engage with CDIO functions to ensure service delivery commitments and customer obligations are defined and then successfully delivered. Work closely across the Data Platform Services group to ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering. Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and resilience. Co-ordinate with Service Management and Operations group to ensure operational teams comply with the delivery of services, ensuring internal SLAs, OLAs and KPIs are met or exceeded. Essential Criteria Adept in setting and leading the strategic direction of diverse data platform operation needs. Proficient in managing risk and complying with regulatory standards and industry best practices. Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency. Able to lead the modernisation of infrastructure through multiple IT management methodologies. Competent in managing vendor and supplier relationships. Experience of service delivery at scale covering Data Platforms and associated services. ITIL certified and professional service operations experience. Preferably from a service manager background. Track record of developing a service function, defining the vision, and leading the delivery efficiently. Demonstrate a driven and fearless approach to oversee change - having the ability to design and lead a function that aligns with the priorities and goals of the wider business. Effective stakeholder management and ability to influence stakeholders to drive change at executive and operational levels. Ability to create and continuously improve processes and procedures to meet organisational needs. Desirable Criteria

Ideally you will also have experience and understanding of: Advance degree in IT or relevant experience. Extensive experience in Data Platform or Operations Management. Demonstratable experience in modernisation of infrastructure. Experience with security and compliance protocols and regulatory requirements. Influencing customer attitudes, decisions, and actions for mutual benefit, with excellent partner management skills. Delivery of Continual Service Improvements through use of Automation, change and customer self-service components. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Communicating and Influencing Making Effective Decisions Managing a Quality Service
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment.

You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders.

Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio.

Job description

You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed.

Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon.

You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance.

While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders.

Person specification

Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to explore what you are capable of.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. CommunicationWe are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.Additional responsibilitiesThis may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.Travel and On CallRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence.
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users.

As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation

Job description

As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery.

You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift.

Person specification

You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels.

You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users.

Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements.

Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form:Agile and Lean Practices
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills:

Agile and Lean Practices - Expert
Communicating between the Technical and Non-Technical - Expert.

Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is one of the UK's largest government organisations, delivering critical services that support millions of customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.

As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work across multidisciplinary teams and suppliers to support and improve live services, helping ensure they meet customer needs and performance expectations

Job description

This is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.

Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues to ensure services are stable, compliant and delivering value.

You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data.

Key Responsibilities: Manage and maintain live service performance, including monitoring KPIs and SLAs. Manage incidents, problems, and risks, ensuring timely resolution and mitigation. Support service governance and assurance processes. Collaborate with product, delivery and technical teams to maintain service quality. Engage with stakeholders to ensure alignment with business and policy outcomes. Drive continuous improvement using service data and user feedback. Support release and change management, minimising service disruption. Contribute to service lifecycle decisions, including readiness and transition.
Person specification Proven experience in managing or supporting live digital or IT services, including handling incidents, risks, and service issues, with familiarity in service management frameworks such as ITIL. Strong stakeholder engagement and communication abilities, with experience collaborating in multidisciplinary teams. Skilled in leveraging data and metrics to drive improvements in service performance. Essential Criteria

Applicants must demonstrate: Demonstrated experience in supporting or managing live operational, business, or digital services, including monitoring performance and reporting on service metrics. Proven ability to identify, track, and manage risks, issues, and actions, while driving service improvements and operational efficiencies. Strong stakeholder engagement and communication skills, alongside collaborative working across multiple teams. Skilled in prioritising tasks and consistently delivering outcomes within fast-paced environments. Desirable Criteria

It would be beneficial if you have: Experience in government or regulated sectors, with knowledge of service standards and the service lifecycle. Proven ability in continuous improvement and service optimisation, including familiarity with Agile, DevOps, and ITIL4 practices. Understanding of modern service management methodologies and approaches within regulated environments. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Making Effective Decisions Managing a Quality Service
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous skills and experiences
We would like to see your title and employment/study details and dates included. Feel free to provide success after each role section you list, showing us what you achieved in this role.

Please keep it recent and to be relevant to the Responsibilities and Person Specification part of this advert.

Please keep this experience to no more than 500 words A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Separate 250 word statements for the following behaviours:-
Changing and Improving
Communicating and Influencing
Making Effective Decisions
Managing a Quality Service Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift all behaviour statements, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience and Behaviours.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services.

You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard.

This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams

You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC.

You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information.

Person specification

Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria

You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design.
Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.

CODE Technology is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy sensitive technologies and to deliver innovative new solutions, designed around our customers' needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations.

As FIS grows, so does the need for Infrastructure support. The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

Job description

As an IT Infrastructure Operations Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends.

You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical aspects of the role include: Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. An excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Essential Criteria: Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring. Experience with, or exposure to installing, configuring, managing, and supporting the delivery of physical desktops in a Windows environment. Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services, with experience or awareness of network switching concepts and security policy management platforms such as Cisco Identity Services Engine (ISE). Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities, with experience of coaching junior colleagues. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria: Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls and switches. Full UK Driving Licence Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs.
You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

Note: Payment of FP is dependent on successful completion of role specific training and you will move to Level 2 FP eligibility in stages (see the attached document for details).

FP levels are reviewed annually - on a business need and personal basis - and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Technical skills

We'll assess you against these technical skills during the selection process: Problem Management Technical Understanding Technical Specialism
Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.

We are continually reviewing and improving the service we give to our customers.

Job description

The Fraud Prevention Centre is a critical component of HMRC's security and fraud prevention ambition. As the organisation continues to scale and mature this capability, we are seeking an experienced Implementation Lead to drive the delivery of complex change across the FPC-led portfolio.

This role is accountable for ensuring that change initiated through programmes, projects, policy, and standards is successfully delivered into live operational environments. The post holder will ensure that change is captured, impacts are assessed, change is actively managed and embedded, benefits are realised, and achievements are clearly evidenced and communicated.

Through leading delivery, shaping supporting capability, and directing the practical application of identity policy, standards, and specialist data governance, this role will ensure change is implemented consistently, safely, and at pace, directly strengthening the effectiveness of fraud prevention controls. By embedding well managed change into live operations and improving how policy and standards are operationalised, the post holder will play a key role in raising the maturity, resilience, and coherence of fraud prevention capability across the FPC and HMRC more broadly.

Person specification
• Provide visible, effective leadership for Business Change across the Fraud Prevention Centre, setting a clear strategic direction for how complex change is planned, delivered, adopted, and embedded into live operations.
• Lead the development and maintenance of Business Change plans across the FPC-led portfolio, ensuring impacts, readiness, implementation activity, and intended outcomes are clearly defined, actively managed, and delivered.
• Lead stakeholder engagement through workshops and structured engagement plans, building strong relationships with security and identity fraud protection SMEs, fraud risk assessors, programme teams, and business units to support adoption of new controls, tools, and processes.
• Lead and contribute to Business Change communications and readiness activity, working with Project Managers and the Benefits Manager to assess readiness, support implementation, realise benefits, and ensure effective mitigations are in place to enable a smooth transition to business-as-usual operations.
• Take end-to-end accountability for translating policy intent, standards, and delivery objectives into practical, implementable operational outcomes, intervening directly where required to unblock or stabilise delivery.
• Provide authoritative leadership on the practical application of identity policy and standards, using subject matter experience to guide delivery teams, challenge ineffective implementation, and ensure standards are workable in live services.
• Lead and direct specialist data governance and data compliance activity, ensuring the lawful, ethical, and secure use of data across projects and live operations, including appropriate controls over access, retention, and classification.
• Identify, manage, and resolve delivery, change, and data related risks, stepping in hands on where necessary to protect momentum, compliance, and operational integrity.

Essential Criteria

Candidates must demonstrate significant equivalent experience in all of the following:
• Leading the implementation of complex change into live operational environments, with personal accountability for delivery, outcomes, and benefits realisation.
• Owning the end-to-end change lifecycle, including capturing change demand, assessing impacts, actively managing and embedding change, realising benefits, and communicating outcomes and achievements.
• Working in or alongside Identity and Access Management (IAM), with sufficient depth of knowledge to lead, direct, challenge, and add value in the practical application of identity policy and standards.
• Ensuring the lawful, ethical, and secure use of data, including experience leading or directing specialist data governance and data compliance activity (such as access control, retention, and classification) as part of delivery and operational change.
• Translating policy intent, standards, and strategic objectives into practical, implementable change that delivers sustained operational impact.
• Operating effectively in ambiguous, fast paced environments, influencing senior stakeholders while retaining personal accountability for outcomes.
• A recognised change or delivery qualification (for example APMG Change Management, PROSCI, MSP, PRINCE2 Practitioner, AgilePM, or equivalent).

Equivalent experience will be fully recognised in place of formal qualifications.

Desirable Criteria

The following are not mandatory, but may help candidates demonstrate professional maturity and speed to impact:
• A relevant qualification or accreditation in identity, security, or information management, such as IAM related, information assurance, data protection, or security / risk management certifications.
• Familiarity with government policy, standards, or regulatory environments, demonstrated through prior public-sector delivery roles or cross government / regulatory programme experience.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:Telford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process: Operationalising new fraud prevention controls Building Senior Business Commitment to Fraud Prevention Change Embedding change into live operations Portfolio-Level Change, Risk & Benefits Realisation
Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How to Apply
. click apply for full job details Read Less

About the job

Job summary

The Knowledge Analysis and Intelligence (KAI) Directorate is one of the Civil Service's largest analytical teams, with around 700 colleagues. We have access to a unique set of administrative data on individuals and businesses, allowing for some hugely exciting analysis.

KAI provides analysis, research and statistics to support transformation, operational delivery and policy in HMRC, partnering with HM Treasury, the Office for Budget Responsibility and wider government. We have an excellent reputation within HMRC and with our wider stakeholders.

Candidate Information Session

Jonathan Athow and Alison Woodhouse will host a webinar on Thursday 6th August 2026, 13:00 - 13:45, for applicants to learn more about the role and KAI, Strategy & Policy Group, and HMRC. There will be time for questions, and we will also discuss the application process.

Please register your interest here: Information Session Co-Director - KAI

Job description

KAI operates under two co-Directors, each with distinct portfolios. The co-Directors jointly lead the Directorate and report to Jonathan Athow, Director General of HMRC Strategy and Policy. There are opportunities for enterprise leadership, tackling cross-business challenges.

You will have line management responsibility for KAI's compliance and HMRC operations facing teams, as well as the team responsible for research, evaluation, data and technology.

Co-Directors will: Jointly lead the KAI Senior Leadership team as a high-performing team. Maintain and build KAI's high-quality outputs and professional standards Manage and maintain strong relationships with key customers / stakeholders across HMRC, operational, transformation and Corporate Finance teams, HM Treasury (including ministers), the Office for Budget Responsibility, the National Audit Office and Office for Statistics Regulation, and various Other Government Departments Set direction and ensure that KAI delivers a programme of analysis that delivers maximum value for stakeholders. Work collaboratively with other analytical directorates, to provide strong strategic leadership for analysis and professionalism in HMRC Implement and ensure rigorous prioritisation and strong work management practices, championing analysis, maintaining a highly skilled motivated and engaged workforce with a strong focus on quality assurance Use interpersonal and communication skills to land analysis with impact. Create a supportive and inclusive environment so that everyone in KAI can thrive. Be an active member of the Strategy and Policy SLT (collective decision-making, cross-group strategic alignment, and leadership of people, culture and delivery) and wider HMRC leadership community. Please see the candidate information pack for a full description of the role and KAI Directorate.

Person specification

The ideal candidate will have a proven track record of leading large analytical teams, driving innovation, and influencing government policy or the strategic direction of other large organisations, as well as a deep understanding of analytical methodologies and a passion for data-driven decision-making.

Essential Criteria: Strategic Leadership: Demonstrated experience in leading and developing large analytical teams in an inclusive way, setting strategic direction, and driving innovation. Stakeholder Management: Proven ability to build and maintain strong relationships with senior stakeholders in large, complex organisations to influence policy and decision-making. Analytical Expertise: Deep understanding of analytical methodologies and techniques, with a track record of delivering high-quality research, analysis, and evaluation. Experience of practical application of these techniques to solve business / policy problems. Data and technology. Proven track record of driving strategic data capability improvements. Effective Communication: Ability to absorb analytical information quickly and communicate in a clear and credible way to influence decision making. Desirable Criteria:Knowledge of tax policy, administration and operations.
Benefits

Alongside your salary of £105,000, HM Revenue and Customs contributes £30,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%
Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact : Name : Nigel Dominey Email : Recruitment teamEmail :
Further information
. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC's Taxes, Benefits & Enterprise Operations Platform Team is seeking experienced Technical Architects to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP)-a core component of the UK's Critical National Infrastructure-and HMRC's corporate IT services through the Enterprise Operations Platform (EOPS).

The team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate.

HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector's most complex SAP landscapes, moving from SAP ECC to SAP S/4HANA on Sovereign Cloud.

Our Technical Architecture team plays a central role in this transformation-defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. Working across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC's long term objectives.

This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK.

Job description

The Junior Technical Architect will play a key role as part of a technical architecture team across multiple Product, Platform, and major project teams, providing expert technical leadership and architectural guidance. The postholder will bring deep knowledge of enterprise technologies, with a particular focus on SAP S/4HANA, as the organisation undertakes a major system conversion from the current SAP ECC platform.

In this role, you will support the design, development, and transition to the new strategic platform, ensuring that solutions are robust, secure, and aligned to the wider end to end technical architecture. You will also contribute to business as usual activities, including shaping proof of concepts and developing innovative solutions that enable reliable operational delivery.

The role requires a flexible and adaptable approach, balancing priorities and supporting a diverse range of services as organisational needs evolve.

Person specification Participate in the technical design of systems and services, articulating and justifying design decisions throughout the development and implementation of the new SAP S/4HANA platform. Apply broad technical expertise across CDIO to translate complex technical and operational requirements into robust, scalable, and secure solution designs. Drive the execution of S/4HANA migration activities, including development, testing, and deployment of SAP and non SAP integrations. Support system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform. Provide hyper care and post go live support, troubleshooting issues and ensuring early stabilization of services. Oversee and produce high quality documentation, including technical specifications, configuration guides, and integration mapping artefacts. Act as a bridge between business requirements and technical implementation, ensuring alignment between functional needs and technical solutions. Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes. Collaborate confidently with technical and non technical stakeholders, building strong relationships and promoting clear, transparent communication. Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle. Support major incidents and continuous service improvement, providing expert input to resolve issues rapidly and improve platform resilience and performance. Essential Criteria

Strong technical knowledge across key SAP technologies, including: SAP S/4HANA system conversion SAP BTP, Integration Suite, PI/PO, ABAP Work Zone, Build Apps, Build Process Automation Fiori architecture and deployment models Cloud deployment models (e.g., RISE with SAP, SaaS, PaaS) Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences and qualifications.

Your CV should outline the Key Responsibilities and demonstrate how your experience meets the person specification outlined in the advert. Please also specify your technical knowledge and experience across the key SAP technologies listed in the Essential Criteria, as well as your relevant qualifications in the qualification box. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would make you suitable for the advertised role, providing evidence of your suitability for the role. Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience-based questions to assess your knowledge and experience relevant to the role.

Interviews will take place virtually via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

. click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

The Multi-channel Digital Tax Platform sits within the Chief Enterprise Platform Office and is the backbone of HMRC citizen facing services.

These roles will place you within a team with the mandate to provide, maintain and optimise a Platform as a Service (PaaS), with the objective to provide business areas in HMRC and other departments the means to create, maintain and iteratively improve the highest quality services in Government. We provide the digital delivery teams with everything they need for developing, deploying and improving their services, from the underlying cloud-based PaaS to the tools for collaborative working, performance analytics and live service support.

Job description

Purpose of the Role

- The Platform is built and operated by a number of specialist teams and you will be placed on an established team of DevOps practitioners. We consider DevOps to encompass an approach to work that combines the ability to test, write and review code, alongside the capacity to troubleshoot operational problems in the cloud technologies we use. This becomes extremely effective when operating in agile teams, collaborating to achieve continuous delivery using open source software.

- All coding work will be done as part of a programming pair, and you must be adept at collaborating with others. All code will be stored with distributed source control, allowing wide collaboration across the department and beyond. The tools we use for metrics, logging and alerting, as well as configuration management and continuous integration are all open source, and you will need to be experienced at using these common tools, as well as investigating and quickly mastering new options as the PaaS continues to iterate and evolve.

Reporting Line

- You will have a Civil Servant Line Manager, but your daily work will be managed by your Team's Product Owner and Delivery Lead (who will likely be a mix of Civil Servants and Contractors).

- You may also be required to Line Manage junior colleagues (O and/or HO level).

Person specification

Key responsibilities

- Maintain design and troubleshooting documentation.

- Improve the reliability of the platform.

- Build, maintain and continually improve the tools that we use to deploy and operate the software that we build. This includes automated build and deployment, secrets management, system observability, monitoring, log aggregation, scaling, and more.

- Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts.

- Contribute towards the ongoing development of junior colleagues.

- Seeking out opportunities to transfer knowledge from experienced developers.

Essential Criteria

- Experience operating on large scale government platform with multiple agents.

- Confident with programming languages and IaC (Infrastructure as code), and 3 years of experience of programming in Python and Terraform.

- Comfortable coding with distributed source control, such as Git.

- Solid understanding of agile development, Continuous Integration, Test Driven Development and version control.

- Developing on cloud-based environments like AWS.

- Experience leading a pair/mentoring junior engineers.

Behaviours

We'll assess you against these behaviours during the selection process: Working Together Changing and Improving Developing Self and Others
Technical skills

We'll assess you against these technical skills during the selection process:The interview will include a technical exercise with a lead engineer.
Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

The interview will be 45 minutes in duration and will be held by a 3-person panel. The interview will include a technical exercise with a lead engineer.

During the panel interview, you will be assessed against behavioural success profiles, outlined below. You will be asked one question per behaviour to assess your suitability against the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

. click apply for full job details Read Less

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

The FIS CODE Cybercrime Team tackles evolving cyber threats to HMRC through intelligence, investigations, forensic analysis, and cyber expertise. We provide actionable insight to strengthen systems, improve resilience, and inform countermeasures protecting HMRC's digital services. By gathering critical evidence, intelligence and data, we enable confident decision-making that secures systems used by millions of taxpayers and supports UK public services. Our work also involves disrupting major criminal networks and those who enable them.

The Team operates under 3 areas:

Strategy & Business Management: Sets and ensures delivery of the team's strategic direction in line with HMRC's wider objectives.

Technical Investigation: Uses specialist cyber investigators to carry out digital forensics, data analysis, and malware investigations to identify and develop cybercrime cases and strengthen HMRC's defence.

Intelligence, Investigation & Operational Engagement: Deploys cybercrime criminal investigators to use covert and sensitive intelligence capabilities, progress investigations, UK and international partnerships to detect cybercrime threats and respond to online criminal actors targeting HMRC services, data, and customers.

For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages

Job description

This role of Cybercrime Operational Lead will be an additional second post alongside an existing postholder. Together, the Cybercrime Operational Leads will provide joint responsibility to lead the growing Intelligence, Investigation & Operational Engagement area.

The role is responsible for HMRC's cybercrime intelligence and investigation strategy, delivering against FIS tactical priorities and directly supporting wider departmental and cross government strategic outcomes.

As a Cybercrime Operational Lead, you will be involved in some of the most challenging yet rewarding work within law enforcement.

Cybercriminals can be inventive and ingenious with technology, just as you will need to be innovative when using HMRC's wide-ranging legal powers and investigative techniques in response. You will use your investigative skills and cybercrime knowledge to help define, prioritise and delivery the tactical and operational strategies for cybercrime investigations.

Critical to your success are your people. Working together with the wider senior management team, you will be focused on maintaining a positive, inclusive, innovative and confident culture across the Cybercrime team. This is against a backdrop of significant and fast-paced change including continued team and capabilities expansion through Spending Review (SR) investment.

The FIS Cybercrime Team is located across HMRC's regional centres at Stratford in London, Manchester, Leeds and Nottingham. You will occasionally be required to attend these locations in addition to your home office location and may have to stay overnight. Due to the operational activity conducted by the team, you will occasionally be required to work away from the office in the UK and overseas.

Person specification

The successful candidate will Lead intelligence assessment and operations: Ensuring progression of appropriate investigative and disruption opportunities, directing complex, multi-agency and cross-jurisdiction investigations through to completion, working closely with CPS Cyber leads. Deliver operational outcomes: Oversee safe and effective delivery of operations, in cognisance to strategies and FIS operational plans, pursuing criminal investigations or alternative disruption strategies as appropriate to achieve maximum impact and value from intelligence. Manage and lead teams: Provide leadership, direction, and operational assurance to cybercrime investigators across multiple locations. Build strategic partnerships: Develop and maintain effective relationships withing HMRC, UK and international law enforcement, intelligence, and industry partners to represent HMRC and support its cybercrime mission. Maximise intelligence capabilities: Leverage HMRC and key law enforcement sensitive intelligence capability to direct and access vital insights and intelligence on current and emerging online fraud and cybercrime threats. Collaborate across CODE Cybercrime functions: Work closely with Cybercrime Technical and Strategy Leads to fully utilise specialist expertise and maximise operational impact. Capture and apply insight: Ensure knowledge of criminal techniques and HMRC system vulnerabilities is recorded and used to inform departmental risk management and mitigation strategies. In order to undertake these key responsibilities, we are seeking candidates who have Proven success in engaging stakeholders in order to build relationships across government and law enforcement within the UK and internationally. Proven success in implementing strategy through tactical objectives and delivering measurable outcomes Strong collaborative skills, with the ability to work dynamically and under pressure with colleagues across investigative and intelligence disciplines to achieve successful outcomes Clear and confident communication skills, with ability to explain findings, develop investigative rationale and engage effectively with both internal stakeholders and external partners at all levels Successful candidates will need to effectively develop and apply subject matter expertise. This includes Knowledge of UK cybercrime threats, online criminal marketplaces and enabling cybercrime services, especially activity linked to cashing-out. Understanding of end-user devices, networks and internet services in the context of cybercrime investigations Additional Security Information

In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only'.

CODE have a support network that can offer assistance to colleagues throughout the DV process. CODE understands the experience of obtaining DV clearance affects individuals differently with the process being in depth and intrusive. The network consists of CODE DV cleared volunteers who will be able to guide you through the process and systems and look to alleviate any concerns.

Essential Criteria: Proven experience of leading operational teams within a law enforcement context. This will be either directing cybercrime or organised crime intelligence or investigation operations, including developing and delivering a range of strategies outcomes. Expertise in the use of sensitive intelligence powers, assuring and developing knowledge and expertise across others. Sound knowledge of the legislation that underpins the work of FIS in the criminal justice environment, in particular Regulation of Investigatory Powers Act 2000 (RIPA), Investigatory Powers Act (IPA) 2016, the Police Act 1997, Criminal Procedures and Investigations Act (CPIA) and the Police and Criminal Evidence Act (PACE), Proceeds of Crime Act 2002 (POCA). Sound understanding of the use of digital evidence and digital intelligence in the context of a criminal investigation Desirable Criteria: Familiarity with online fraud detection systems in government, financial or the retail sector. Familiarity with Cyber Threat Intel Analysis, including open-source techniques in relation to cybercrime and attribution. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Behaviours

We'll assess you against these behaviours during the selection process: Leadership Seeing the Big Picture Delivering at Pace
Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

Job description

This role sits within HMRC's Fraud Prevention Centre (FPC) directorate and is part of the Government Digital and Data Profession. As an Identity, Verification and Authentication (IDVA) Service Control Manager, you will lead HMRC's technical response to fraud and risk threats, ensuring interventions are timely, proportionate, and effective. You will work across multiple business areas, combining analytical insight, operational leadership, and strategic thinking to protect HMRC's services and customers. This is a fast-paced role requiring adaptability, collaboration, and a commitment to continuous improvement.

Person specification Analyse risk intelligence and emerging threats to prioritise interventions, recommend escalation routes for high-risk incidents, and inform strategic decisions. Manage aspects of the incident response cycle, from identification and prioritisation through facilitation and resolution. Maintain awareness of fraud trends and identity threats, contributing to HMRC's capability to anticipate and mitigate risks. Produce clear, actionable reports and briefings for senior stakeholders, translating technical detail into strategic insights. Build strong relationships internally and externally to enable effective collaboration during incidents and intervention campaigns. Support continuous improvement and performance monitoring, identifying opportunities to strengthen HMRC's compliance approach and governance frameworks. Apply project management skills to coordinate multi-team interventions effectively and manage the delivery into live. Essential Criteria

Candidates must demonstrate the following skills and experience, aligned to the GDaD capability framework: Ability to analyse complex fraud risk data, identify patterns, and prioritise interventions using structured frameworks. Strong influencing and communication skills, with experience translating technical detail into actionable insights for senior stakeholders. Knowledge of fraud prevention methods, identity fraud trends, and emerging threats. Experience applying governance frameworks and risk appetite principles in technical decision-making. Familiarity with fraud analytics tools and their application in operational contexts. Experience in leading multiple projects, demonstrating project management skills to coordinate multi-team interventions effectively. Ability to work at pace in a dynamic environment, adapting to changing priorities and resource constraints. Knowledge and experience with Identity and Access Management (IAM) services and IAM standards. Desirable Criteria Counter Fraud Profession accreditation or equivalent. Experience in policy or legal frameworks relevant to fraud prevention. Certification in project management or risk management. Additional Security information

This role requires the successful candidate to hold or be willing to obtain Security Clearance prior to taking up the post.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experience and qualifications. A 1000-word Personal Statement to demonstrate Essential Criteria and Person Specification as outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Strength based questions.

This is an example of a Strengths-based question:

"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details Read Less

About the job

Job summary

Reporting to the Director General, CDIO, the Director of Resilience provides enterprise leadership across HMRC, ensuring that resilience, business continuity, contingency planning and crisis management are embedded within governance, operations and decision-making across the department. Working closely with the Chief Security Officer, the role forms part of HMRC's wider Security and Resilience leadership arrangements.

The Director will lead the Resilience Directorate, responsible for enterprise resilience, business continuity, crisis management and organisational preparedness across HMRC.

Job description

Strategic Leadership & Accountability

Lead and Mature the Operating Model: Provide strategic leadership for business continuity, crisis management and resilience arrangements, ensuring governance and accountability remain effective.

Strengthen Organisational Capability: Develop the processes, tools, systems and professional expertise needed to support preparedness and response.

Drive Continuous Improvement: Use insight, threat intelligence and lessons learned to strengthen resilience capability and address emerging risks.

Promote a Culture of Resilience: Lead engagement and awareness activity to ensure resilience ownership and accountability is embedded across HMRC.

Provide Assurance of Maturity: Oversee internal and external assurance activity, including alignment with ISO 22301 and other recognised standards.

Crisis Management Leadership: Provide strategic leadership during crisis situations, ensuring effective activation of business continuity, recovery and response arrangements.

Command Arrangements: Maintain, develop and oversee Gold, Silver and Bronze command structures, ensuring clear responsibilities, escalation pathways and effective mobilisation of resources.

Integrated Resilience Framework: Lead the continued development and embedding of contingency planning, business continuity, disaster recovery and crisis response arrangements.

Scenario Planning and Testing: Oversee resilience exercises, playbooks and assurance activity to strengthen organisational readiness and response capability.

Business Continuity Assurance: Ensure critical business services are supported by effective and regularly tested continuity arrangements.

Strategic Leadership: Provide expert advice and assurance to Ministers, Permanent Secretaries, ExCom and the HMRC Board on resilience risks, preparedness and organisational capability.

Strategic Influence and Collaboration: The Director of Resilience operates at the strategic centre of HMRC's resilience capability, providing expert advice and assurance to senior leaders and governance forums.

Internal Influence: Work with Ministers, Permanent Secretaries, ExCom, the HMRC Board and senior leaders across lines of business to embed resilience within strategic planning, operational delivery and enterprise risk management.

External Collaboration: Represent HMRC in cross-government resilience and crisis management forums, building trusted relationships with government departments, agencies, suppliers and delivery partners and contributing to wider resilience capability across government.

Communication and Impact: Translate complex resilience issues into clear, credible advice that supports effective decision-making before, during and after disruption.

Person specification

The successful applicant will need to demonstrate the right senior-level experience, relevant qualifications and effective delivery against the following essential criteria:

Strategic Leadership and Delivery: Proven ability to lead complex organisations through change and deliver sustainable outcomes across organisational boundaries.

Resilience, Crisis, Contingency and Continuity Leadership: Experience of leading resilience, crisis management, business continuity or recovery arrangements in a complex operational environment.

Building Organisational Capability: Experience of strengthening organisational capability through planning, preparedness, assurance, continuous improvement and organisational learning.

Stakeholder Engagement and Influence: Exceptional communication and influencing skills, with the ability to build credibility and secure commitment from Ministers, boards, senior leaders, operational teams and external partners.

Government and External Collaboration: Experience of building effective partnerships across government, industry and external organisations to deliver strategic outcomes.

Qualifications, Frameworks and Assurance: Relevant professional qualifications, or equivalent expertise, and knowledge of recognised resilience, continuity, risk management or assurance frameworks.

Benefits

Alongside your salary of £105,000, HM Revenue and Customs contributes £30,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Pension

Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.

When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.

Please visit Civil Service Pension Scheme for more information.

Annual Leave and Bank Holiday Allowance

25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).

This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.

Equality, Diversity & Inclusion

The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.

We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.

Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Selection Panel

Tony Poulter Civil Service Commissioner & Chair
Daljit Rehal, HMRC Director General CDIO / vacancy holder
Helen Pickles, HMRC Chief People Officer & Director General, People and Place Group
Myrtle Lloyd, Director General, Customer Services Group, HMRC

Shortlist

The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification.

Due Diligence

Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview.

Informal Conversation

Shortlisted candidates will have the opportunity to speak to the vacancy holder or nominated senior leader. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process.

Assessment

If shortlisted, you will take part in the following assessments: Individual Leadership Assessment - a combination of psychometric assessments. Staff Engagement Exercise - a presentation and Q&A with a representative staff group from across HMRC. Assessments are designed to support the panel's decision-making and highlight areas for further exploration at interview. They do not result in a pass or fail decision.

Interview

You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation; further information will be issued in advance.

Interviews are expected to take place in person in London.

Offer and Feedback

Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage.

Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years . click apply for full job details Read Less

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation. You will work closely with a multidisciplinary team, leveraging the latest technology to deliver impactful solutions for local authorities and customers alike.

Job description

A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed.

Person specification

Key Responsibilities: Set the product vision, strategy and scope: Define how the product will work to support the organisation or service's goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service. Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development. Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product. User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement. Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product. Develop and maintain the backlog: Identify the team tasks ("user stories") to build the functionality on the roadmap and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features and maintain the backlog to a high-quality standard. Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards. Track and improve product performance: Product managers should be able to define how the product will support the organisation's goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. They should be able to identify improvements and iterations based on feedback to make products more successful. Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications. Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers. Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers. Essential Criteria Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships. Experience of leading a product team or project team to deliver its stated outcomes. Ability to define and adapt product scopes based on new insights. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience in backlog management and prioritisation. Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards. Research and analytical skills to assess user feedback and integrate insights into product development. Desirable Criteria Knowledge of user research, or service or interaction design, and how to apply them to design better products. Prior experience of agile working. Working knowledge of ITIL v4 or willingness to learn. Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:Trinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process: Leadership Changing and Improving Communicating and Influencing Working Together We only ask for evidence of these behaviours on your application form:Leadership
Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence
. click apply for full job details Read Less