We are recruiting for a
Cashier to join our brand-new Maison store at 166 New Bond Street. This role will report into the SSS Manager - Store Administration.
Introducing our London Maison
Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it's a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.
In the words of Pierre-Alexis Dumas, Artistic Director - Creation & image, when describing what makes a Maison
"A store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it's a whole World, within which you can discover the culture of Hermès, beyond its products. It is much more than a store."
We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.
Role mission
The role of the
Cashier is to provide exceptional service to our clients and to support the sales team in accommodating all client requests at the point of sale, in accordance with Hermès rules and regulations. To produce work of high quality, ensuring the accuracy of all transactions (including receipts, CRM, correct coding, payments and client verification).
Key responsibilities
Till Management
* Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (eg bags, boxes, note cards, ribbon, stationery etc).
* Ensure merchandise is handled with care and consideration.
* Process transactions including sales, exchanges and refunds (exceptional transactions will be restricted to advised limits).
* Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
* Ensure that sales are linked through to the accurate customer and that new customers are recorded onto EUDO.
* Be responsible for opening and closing the till including: (1) previous day's banking and reconciliation, (2) end of day cashing up and reconciliation and (3) preparing cash for deposit and safe storage.
* Ensure Cegid reporting is accurate and reported to head office by deadlines.
* Manage the processing and filing of all documentation relating to your responsibilities.
* Communicate all sales and cash control issues with your line manager and/or store manager.
* Work closely with the store administrator to follow up on negative stock from sales processing.
Customer Service & Communication
* Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees. This includes prompt and friendly greeting, offering to assist and answer questions.
* To be able to convey the Hermès culture and values and to handle difficult situations with grace, compassion and composure.
* Maintain a professional approach and demeanour in keeping with Hermès standards.
* Participate in store meetings and actively contribute to achieving the store's target and represent a positive approach as a team.
* Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
* Develop and maintain good and constant communication with your line manager and/or store manager.
* Respect your team and the customer by being articulate, immaculate, and punctual at all times.
Training
* Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any
cashier absence.
* Successfully complete and participate in any training provided.
Other
* Support the sales team by providing information on stock searches.
* Work closely with the IT Administrator at head office to assist in reporting and improving any Cegid issues.
* Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès
* Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all time
About you
* Previous experience working in a luxury retail environment
* Proven experience in a client experience role, offering exceptional service
* Able to demonstrate good team spirit in the workplace and work collaboratively
* Stay calm and under pressure whilst also being adaptable and versatile.
* Acts as a true ambassador of the House.
* Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc and the ability to learn new application skills quickly and efficiently
* Organised, flexible and reliable
* Excellent communication skills
* Good team player with capacity to work autonomously
* Professional with ability to work efficiently and accurately under pressure
TEAM - Structured, positive attitude and mindset. We value team wellbeing, ensuring Hermès is a place for personable growth and recognition. Warm, friendly and welcoming to all. We are tenacious and open-minded, striving and setting up for success.
GROWTH MINDSET - Our colleagues are ambitious, client-orientated and commercially aware.
CLIENT EXPERIENCE - New services, new experiences and new ways of working. With a bespoke for few & bespoke for all mindset. Raising the standards in service, beyond our clients' expectations.
OPERATING STANDARDS - An operationally complex store, ensuring best practice, working within constraints whilst pushing boundaries to ensure we operate efficiently at this scale.
ANIMATION & SURPRISE - Small or large, a mix of commercial and non-commercial moments. We think local and go beyond expectations.
ENVIRONMENT - An environment in which to use and celebrate ... outstanding windows, 300 artwork, depth of history architecture and a product offer with nothing else like it, in London or the group.
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