Resident Experience Team Member (Days) at Found Full Time position - Contracted 37 hours a week on average 5 days a week - Monday-Sunday Shift start times - 6:30am, 9am, 11am or 3pm Based at Crown Point (Victoria Riverside): 5-10 min walk from Victoria Station
Found is the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.
We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing - we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.
What's the role? Tackle resident issues head-on and turn frowns upside down with stellar solutions. Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events. Assist or lead exceptional onsite events that deliver top-tier service and fantastic reviews. Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed. Conduct regular property checks to ensure everything is in prime condition and up to our high standards. Ensure prompt and effective responses to resident questions, requests, google reviews and feedback. Lead in delivering exceptional experiences that exceed resident expectations. Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone. Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem. Speak up with fresh ideas and clever solutions to keep things running smoother than ever. Master the art of organization with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece. Represent our brand with flair and consistency, making sure every interaction shines. Jump into action for maintenance needs and keep everything running without a hitch. Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.
Role requirements: We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.
Having the experience is important - but being the right fit is crucial, these are the traits we want to see in you:
Able to work with autonomy and demonstrate initiative An inspiring team player Bring and champion market best practice Up for change and can adapt easily Thrives in a fast-paced environment Confident and proactive approach The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams An ethos of continuous improvement
What's in it for you? 25 days annual leave (+ bank holidays) - increasing with service Pension Family friendly policies Access to gym membership discounts, cycle2work, health cash plans and more YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community. Together, we win - Celebrating team success with shared experiences Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications. Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.
The Process: Once you've submitted your CV, the next step in the process is completing a video introduction. This gives the hiring manager a chance to get to know you beyond your CV. You'll answer three simple questions, giving us a glimpse of your personality and approach. If selected, you'll then be invited for a face-to-face interview.
Equal Opportunities: It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. Read Less

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.  Must have previous experience in the Driving Sector. Responsibilities Maintain and develop pipeline of eligible candidates for future open positions Conduct interviews via phone or in-person Qualify or reject candidates based on interview feedback and resume reviews Serve as contact person for questions from candidates Meet weekly quotas related to calls and emails
Qualifications Bachelor's degree Effective communication skills Strong organizational and interpersonal skills Experience working with Microsoft Office suite High-energy and passion Demonstrated ability to meet quotas Read Less

Please note the closing date for this role is 12 pm on Friday 28th November . However, we reserve the right to close it early if we have a sufficient number of applications.
The NRLA package: 25 days annual leave increasing to 26 days with three years’ service, 27 days with five years’ service and 28 days with seven years’ service Additional annual day off for your birthday Salary exchange Pension scheme Life assurance Cash plan health and wellbeing benefit including Employee Assistance Programme and counselling service Sick pay Cycle purchase loans, season tickets loans and interest free staff loans Complimentary NRLA membership Non contractual annual performance-related bonus scheme Enhanced maternity and paternity pay
Main and Scope of the Job We are seeking a strategic, data-driven Head of CRO & UX to lead our conversion optimisation and user experience initiatives within the Marketing function. This role is central to ensuring that all digital journeys (from awareness through to acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user-centred design, and a deep understanding of user behaviour to improve conversion rates, engagement, and member satisfaction.
Duties and Key Responsibilities
Conversion rate optimisation: Own the CRO roadmap across web and mobile experiences. Lead research, hypothesis development, and prioritisation for A/B and multivariate testing. Analyse user behaviour, funnel performance, and conversion drivers using tools such as Google Analytics and Hotjar. Partner with Acquisition and Lifecycle Managers to align optimisation efforts with campaign, onboarding, and renewal goals. Collaborate with Product, Design, and IT to deploy test variations and track experiment outcomes. Continuously refine landing pages, onboarding flows, checkout funnels, and messaging for maximum conversion impact.
User experience: Oversee UX strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative assets and messaging are optimised for clarity, engagement, and conversion. Advocate for UX best practices across the organisation and ensure accessibility compliance (e.g., WCAG standards).
Leadership & strategy: Build and manage a high-performing CRO & UX team. Align strategic initiatives with company OKRs and growth goals. Develop a culture of experimentation and continuous improvement. Communicate test outcomes, insights, and recommendations to senior leadership and key stakeholders.
Person Specification
Requirements: 7+ years of experience in CRO, UX, UI, or Product Optimisation roles. Proven track record of successfully improving web and/or app conversion funnels with measurable results. Strong understanding of UX principles, user psychology, and customer journey mapping. Proficiency with analytics and testing tools (e.g., Google Analytics, Optimizely, VWO, Figma, Hotjar, etc.) Strong communication skills with the ability to influence across departments. Exceptional analytical and problem-solving skills with a data-first approach. Experience building and/or mentoring teams.
The NRLA: Who We Are: The National Residential Landlords Association (NRLA) is the UK’s largest membership organisation for private residential landlords, representing and supporting over 100,000 members across England and Wales. Created by landlords, for landlords, the NRLA provides everything from expert advice and essential documents to innovative proptech solutions like Safe2 and Portfolio, helping members navigate the complex lettings landscape and run successful, compliant businesses.
As a fast-paced, forward-thinking organisation with Investors in People Gold status and recognition from The Sunday Times as one of the UK’s best companies to work for, the NRLA offers an inclusive and creative workplace where innovation thrives. Based in central Manchester and London with hybrid options, we’re looking for professional, adaptable, and ambitious individuals to join our team. In return, we offer excellent training, career development opportunities, and a competitive salary and benefits package. Read Less

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
JOB TITLE: QHSE PERMIT COMPLIANCE COORDINATOR


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. To provide administrative support to the health, safety and compliance team through monitoring and managing the online permit system (RiskWise) providing support to third party contractors, through induction process and ensuring all contractors are operating in line with CBRE Contractors Guide and statutory requirements
Ideal for: Someone who has a high integrity standard and is keen to go the extra mile for a role that can make a difference. Experience working on an account would be very valuable as well as robust Excel and IT skills.

MAIN DUTIES AND RESPONSIBILITIES


● Responsible for managing the contractor management platform on site (RiskWise)
● Responsible for driving improvements in onsite contractor management process
● Responsible for the management of contractors, ensuring that they are complying with permits
● Responsible for compliance inspections of brand partners (ODIs)
● Undertake inductions for contractors and maintain all relevant records for the ongoing induction process
● Deliver pre-start meetings for third party contractors prior to works commencing and document and monitor as required
● To undertake permit spot checks on registered contractors, to ensure that are operating in line with Technical and Contractors Guides
● To undertake Health and Safety observations and inspections where contractors have been working to ensure that they have left the site compliant
● To ensure that all works carried out are compliant with CBRE and Client standards
● Responsible for ensuring permits are closed off and that records are accurately held
● Manage and use the appropriate business processes and procedures to ensure they deliver the outcomes required to meet Client contractual and business goals
● Develop productive working relationships with colleagues, client and visitors
● Work with others to improve customer service via continuous improvement plans
● Manage contractor contravention process and escalate to client as appropriate
● To produce data in presentational format to a high standard
● To undertake investigations into the circumstances and causes of accidents/incidents/near misses involving third party contractors and take necessary steps to prevent a recurrence.


CORE COMPETENCIES


The following skills, knowledge and behaviour will be assessed at the end of the programme:
· Skills - Organising/prioritising of compliance matters. Excellent verbal and written communication skills at all levels. Good influencing and negotiating skills. Good conflict management skills Excellent attention to detail. Must be extremely well organised, with the ability to self-motive and manage individual objectives and targets. Able to work to specific deadlines, and deliver results in a fast paced environment
· Knowledge - Knowledge of company policies and procedures. Knowledge and keeping up to date with relevant regulation. A formal qualification in Health & Safety Management (Min IOSH Managing Safely) Experience of CDM 2015 regulations
· Behaviour - Discrete and detail oriented.
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We are looking for a dedicated Income Officer to join our team on a permanent basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings Provide representation for Incommunities in County Court for the recovery of arrears when required Provide budgeting and benefits advice to promote financial independence. Manage a caseload of welfare benefits and money advice cases. Conduct telephone triage and provide tailored debt advice, including signposting to specialist services. Promote financial inclusion by teaching basic budgeting and money management skills. Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals. Action concerns from colleagues, external  contacts, or customers requiring additional assistance. Assess and assist customers at risk of tenancy failure, developing outcome-based action plans. Provide advice on budgeting, employment, life skills, and tenancy management. Action concerns about at-risk customers, support needs and create support plans or refer as necessary. Provide advice and specialist assistance to Neighbourhood Officers and other agencies. Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness. Build and maintain strong links with DWP, Housing Benefit departments, and local partners. Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice. Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.
Requirements
Confident communication & interpersonal Skills. Organised and Self Motivated. Experience of dealing with Welfare rights and Benefits. Experience of advocating for people, managing debt and giving budgeting advice. Experience of dealing with socially and/or financially vulnerable individuals. Experience of working in the social Housing/Support sector (desirable) Good understanding of Safeguarding children and adults. Good understanding of the Social Housing Sector and factors affecting at risk customers. Personal values and approach that aligns with Incommunities approach. Full driving licence and use of a suitable vehicle for work. Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
Starting salary of £32,507 increasing with service up-to £36,229 per year £1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes Social Housing Pension Scheme with up-to 10% employer contribution Annual leave: 28 days which increases with service up to 32 plus public holidays Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Hybrid working Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support
If you have applied for an Income Officer role at Incommunities in the last 3 months, you need not re-apply.
Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes  and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace.  Apply early!  We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us! Read Less