The Role
The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice.
As a hands-on pract
itioner, you will drive robust change governance, minimise risk, and support business continu
ity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activ
ity.
This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence.
Key Responsibil
ities
* Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review)
* Coordinate and facil
itate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals
* Assess risks, impacts, and dependencies, prior
itising changes based on business and regulatory requirements
* Ensure all changes are documented, communicated, and delivered in line w
ith
ITIL best practices
* Mon
itor change outcomes, including success rates, incidents, and post-implementation learnings
* Maintain a comprehensive view of all changes across client environments
* Act as an escalation point for change-related issues, ensuring timely resolution
* Work collaboratively w
ith clients and internal teams to align changes w
ith business needs and risk appet
ite
* Drive continuous improvement through process optimisation, automation, and best practice adoption
* Support incident and problem management by linking changes to root cause analysis and corrective actions
* Produce governance reporting, dashboards, and insights for stakeholders
* Ensure change activ
ities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC)
* Support aud
its, compliance reviews, and risk assessments w
ith accurate documentation and aud
it trails
* Contribute to service improvements, contract changes, and governance in
itiatives
* Provide informal mentoring and support to colleagues where required
Skills and Attributes
* Flexible and creative, w
ith the abil
ity to take considered risks
* Quick to learn and adapt in a fast-paced environment
* Self-motivated w
ith the abil
ity to work independently under pressure
* Strong communication and stakeholder management skills
* Excellent problem-solving and decision-making capabil
ity
* Able to manage conflict in a constructive and professional manner
Experience & Knowledge
Essential:
* Proven experience in change management w
ithin
IT, cloud, or managed services environments
* Strong understanding of
ITIL change management processes
* Experience coordinating CAB meetings and managing approvals
* Knowledge of risk assessment, impact analysis, and governance frameworks
* Experience working w
ithin regulated environments (ideally financial services)
* Strong stakeholder engagement across technical and non-technical audiences
Desirable:
* Experience w
ith automation tools for change management
* Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes
* Familiar
ity w
ith Windows and Linux environments
Benef
its
At Claranet, we go the extra mile w
ith our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benef
its package includes:
Pension Scheme: Employer-matched contributions to support your future
Private Healthcare: Comprehensive medical cover for peace of mind
Discounted Gym Memberships: Supporting your wellbeing and f
itness
Wellbeing Support: 24/7 access to wellbeing resources and tools
Annual Leave: 25 days rising to 27 w
ith service, plus bank holidays and your birthday off
Learning & Development: Ongoing opportun
ities to grow and progress your career
What makes us unique is Team Claranet, our internal commun
ity supporting causes that matter to our people. We offer paid char
ity leave, support local in
itiatives, and run company-wide fundraising events.
We are also proud founding members of TC4RE (Technology Commun
ity for Racial Equal
ity), helping to build a more inclusive tech industry
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