Export Sales Administrator NG17 - on site £27,300 - £30,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for an Export Sales Administrator to join their team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Sales Administrator: * Respond to customer enquiries in a timely manner, providing a customer focused resolution to all customer queries. * Provide effective resolution to all orders held on query by the system * Communicate delivery date information to agents and distributors, keeping them fully advised of any backorder changes. * Develop excellent product knowledge * Directly communicate with customers regarding consumer complaints * Video conference calls, building effective relationships with agents and distributors and developing an understanding of their market. * Communicating feedback on product & service/operations to Export Management, identifying opportunities for improvement. * Develop pro-active engagement with key parcel service providers. * Accurately processing orders in the most efficient manner and analysing cost effective shipping. * Resolving order completion issues * Proactive follow-up of parcel tracking information * Manage orders for weekly consolidated despatches to distributors, booking forwarders and keeping distributors informed. * Processing credit & return requests and arranging replacements. * Organise cost effective quarterly return shipments from distributor markets. Understanding of the Export Process & Customs: * Develop and maintain a working knowledge of customs and exporting to include, key export documents, Incoterms, Rules of Origin, commodity codes, trade agreements and preference. * Utilise this knowledge to support accurate order quotations, despatch of orders, resolving customs delays in transit and import queries in destination country. Person Specification: * High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience * Knowledge of Export Sales Admin desirable * Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. * Have meticulous attention to detail * Enjoys working as part of a wider team * Ability to perform under pressure and remain calm * Work using own initiative * IT competent * Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines * Able to adapt to change at short notice * Strong communication skills both written and verbal Other Information: * The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. * The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful Read Less

Customer Service Coordinator - Export Team NG17 - on site £27,300 - £30,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Customer Service Coordinator: * Coordinating and administering support for their international markets * Responding to customer queries and delivering customer focused resolutions. * Providing excellent service to international agents, distributors, and customers. * Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. * Accurately processing orders, with a focus on efficiency and cost-effective shipping. * Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. * Managing weekly consolidated shipments to distributors * Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. * Developing and maintaining excellent product knowledge. Person Specification: * High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience * Experience / knowledge in exporting goods to overseas markets * Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. * Have meticulous attention to detail * Enjoys working as part of a wider team * Ability to perform under pressure and remain calm * Work using own initiative * IT competent * Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines * Able to adapt to change at short notice * Strong communication skills both written and verbal Other Information: * The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. * The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful Read Less

Customer Service Coordinator - Export Team NG17 - on site £27,300 - £30,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Customer Service Coordinator: * Coordinating and administering support for their international markets * Responding to customer queries and delivering customer focused resolutions. * Providing excellent service to international agents, distributors, and customers. * Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. * Accurately processing orders, with a focus on efficiency and cost-effective shipping. * Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. * Managing weekly consolidated shipments to distributors * Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. * Developing and maintaining excellent product knowledge. Person Specification: * High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience * Experience / knowledge in exporting goods to overseas markets * Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. * Have meticulous attention to detail * Enjoys working as part of a wider team * Ability to perform under pressure and remain calm * Work using own initiative * IT competent * Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines * Able to adapt to change at short notice * Strong communication skills both written and verbal Other Information: * The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. * The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful Read Less

Vocational Skills Coach Location: This is a hybrid role which allows you to split your time between home and the Manchester office 2/3 days a week. The Vocational Skills Coach plays a pivotal role in supporting and developing apprentices on the Level 6 Control Systems Degree Apprenticeship. This position is responsible for providing high-quality, individualised coaching and support, ensuring apprentices develop proficiency in vocational skills and knowledge, complete their Apprenticeship Assessment, and thrive in their careers. The Skills Coach will ensure compliance with all relevant apprenticeship standards, funding regulations, and educational best practices, promoting a learner-centric environment that promotes high standards and professional growth. Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position. Key Responsibilities: Deliver advanced vocational coaching to Level 6 Control Systems apprentices, drawing on extensive technical knowledge in PLCs, HMIs, SCADA, industrial networks and drives. Agree and manage personalised development and assessment plans, aligned to the apprenticeship standard and employer needs. Conduct regular progress reviews, providing clear feedback and supporting apprentices to build robust portfolios for End-Point Assessment. Work closely with employers, line managers, partner colleges and universities to monitor progress and ensure a supportive learning environment. Ensure full compliance with Ofsted, DfE funding rules, Skills England requirements, safeguarding, Prevent and British Values, maintaining accurate apprentice records. Collaborate with internal delivery, quality and compliance teams to support high-quality programme delivery and continuous improvement. Contribute to the growth and development of Siemens' apprenticeship offer, including employer engagement, new programme development and use of digital learning tools. Maintain continuous professional development and support internal and external quality assurance activity. What we're looking for Essential Significant practical experience working with automation and control systems Demonstrable ability to coach, mentor and motivate learners Good understanding of the apprenticeship learner journey and assessment requirements Knowledge of Ofsted, DfE funding rules and compliance Clear communicator with solid organisational skills and experience handling an apprentice caseload Commitment to Safeguarding, Prevent and learner wellbeing Desirable Experience working in an apprenticeship, education or training environment Assessor and/or teaching qualifications (e.g. TAQA, A1, CAVA, CET) Degree or equivalent in an engineering, technical or education-related field Experience using digital learning platforms Please note: This role is subject to pre-employment screening, which includes (but is not limited to) an enhanced DBS check, online and social media screening, and reference checks. What can we offer? Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%. Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days! We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements. #LI-AD1 #CVL-PLC Read Less

Summary: Are you a customer service professional looking for a role where your speed, accuracy, and problem-solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team! At South East Water, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our Wholesale Service Desk team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. You'll be working at the heart of our service operation, playing a crucial role in the link between our Wholesale Service Desk and Water Retailers, whilst supporting our business customers during an emergency. It's a fast-paced environment where you'll be working between different systems, applying your strong computer skills, and making quick decisions. You will assist our Water Retailers with data enquiries and ensure they receive an excellent standard of customer service. You'll manage the full transaction lifecycle, from coordinating with meter readers to ensuring all data is correctly recorded. When things go wrong, you'll take ownership of rejected transactions, correcting them promptly to meet our agreed Service Level Agreements (SLAs). We are a company that invests in our people and this role offers genuine development opportunities to advance your professional growth. Previous water industry experience isn't essential. You're customer focused, resilient and a good listener. If you're willing to learn, you'll get all of the support you need from our friendly, team-spirited environment. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. So this is an excellent opportunity to make a difference to the success of our team. Main responsibilities: To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries. To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market. Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA. Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity. Attend and contribute to team meetings with team, peers and colleagues.You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Be able to communicate positively in an extremely busy working environment Make decisions quickly and be able to multitask Have strong computer skills and have the ability to flex between a high number of different systems Excellent written and verbal communication Have a strong customer service focus with a determination to resolve customer issues.We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + £150 per month depending on performance (after probation has been passed) Read Less

Office Concierge - Serviced Offices & Meeting Rooms - Central West London - £14ph to 17ph This is a temporary role for someone to offer a front line, friendly and professional service to the tenants of this office. You will be meeting and greeting the office workers, as well as the tenants that rent some of the office space, as well as coordinating and setting up meeting rooms. SALARY ETC: * £14ph to £17ph, depending on experience. * This is an ongoing temporary post, to start asap. * Hours are flexible but generally 08:00-15:00 Tuesday, Wednesday & Thursday (Open to the hours being spread over 4/5-days if easier, and flexible on times as well). * Central West London. REQUIREMENTS: * Experience in a similar post, such as serviced office assistant/concierge/reception, or in a hotel/hospitality, where you have carried out similar tasks. * To have a proactive approach, willing to offer support where needed and have a positive attitude. * To have excellent communication and good English (written and spoken) * To have a friendly, professional manner, with the ability to liaise with a range of people up to Director level. * Smart in appearance, reliable, and good people skills. * Able to multi-task, punctual, and a problem solver. * Good administrative skills and basic IT skills. * Must have full right to work in the UK, and to start within a few days if successful. DUTIES TO INCLUDE: * Meet and Greet Clients for Internal and External Meetings * Ensure all guests sign into the building register upon entry * Set up Meeting Rooms and Order working lunches * Ensure facilities for all meeting rooms are replenished * Check IT equipment * Open the building and ensure it is clean and presentable. * Open Post and Distribute for the office owners & Tenants * Report any maintenance requests. * Contact point for tenants with issues, following these up with the appropriate personnel. * Assist with the switchboard and taking messages where needed Read Less

Job Description: We are currently seeking a customer service/contact centre operator for a role based in the central Stockport area. This is an ongoing, full-time position with the possibility of permanency. Working hours are Monday to Friday, (Apply online only). Duties and Responsibilities * Receiving booking requests by telephone as well as emails and portals. * Data entry. * Managing bookings and responding to email queries. * All other administrational tasks as required. Candidate Specification * Confident, clear telephone manner with excellent communication and interpersonal skills. * Good data entry and computer skills. * Attention to detail. * Confidence to work well in a fast-paced environment. Previous experience in a customer facing role (such as within retail, hospitality or similar where you have provided customer-support) is a strong advantage. Full, ongoing training and support is provided. Job Types: Full-time, Temp to perm Read Less

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level.   Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business   What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount Read Less

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level.   Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business   What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount Read Less

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level.   Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business   What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount Read Less

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level.   Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business   What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount Read Less

My client is seeking a dedicated and professional Customer Service Executive who has the aptitude to learn new skills and contribute effectively to their dynamic team. This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Account Management Team and involves building and maintaining client relationships by delivering an exceptional level of customer service. Duties * Respond promptly and courteously to customer enquiries via phone, and email demonstrating excellent phone etiquette and communication skills. * Manage data entry tasks accurately to update customer information and transaction records into the CRM * Provide detailed product or service information to customers, assisting them in making informed decisions. * Analyse customer feedback and interactions to identify trends and areas for improvement. * Collaborate with other departments to resolve complex issues efficiently and effectively. * Produce regular reports for clients and management Experience * Proven experience in a customer service role, preferably within a fast-paced environment. * Strong data entry skills with high attention to detail.Excellent communication skills, both verbal and written, with the ability to handle difficult situations professionally. * Demonstrated ability to analyse information critically and provide appropriate * Familiarity with customer relationship management (CRM) systems or similar platforms is preferred. * Previous experience within either Account Management, Sales Administration or Customer Service If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion Read Less

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centres, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: We are seeking a Building Surveyor to support the delivery and oversight of retail shell specifications and landlord shell works across our expanding store portfolio. This role involves the drafting and producing of technical shell specifications, input in technical advice and review of shell drawings, monitoring compliance with technical standards, and liaising with landlords and project teams to ensure shell handovers meet brand and operational requirements. You'll gain valuable experience in retail development, construction interface, and technical due diligence, with support towards professional chartership. Key Responsibilities In collaboration with our Acquisition and Architecture team, liaise directly with Landlords to arrange visits to new potential sites and identify suitability, modifications and risks which will be encountered in the construction and delivery phase of the project. Technical input in the preparation of project feasibilities. Advise on areas such as repair condition, structural condition and planning risks. Identify when and where specialist consultant input would be required regarding factors such as asbestos, methane, listed building conditions, Party Wall, RAAC, The Building Safety Act etc. Own the process of obtaining relevant and necessary technical details, specifications and information necessary to aid the preparation of store Capex. Alongside and in collaboration with Commercial Construction, input, guide and assist in the preparation of documents for Capex, Final Approval Form and the Agreement to Lease. Negotiate directly with Landlords surveyors to obtain best value and construction detail to achieve or exceed the standards proposed in the Heads of Terms. Liaise directly with internal and external Lawyers in the review of AFL's and Lease agreements for new stores, expansions, downsizes and ad-hoc projects where Landlord interfaces are required, advising where needed on technical elements. Monitor the Landlords works on site to ensure compliance with the Shell Specification and Lease Agreement, ensuring progress is monitored in a formal manner by issuing weekly progress reports. Ensure relevant documents are provided by the Landlord at Practical Completion. Coordinate and act as primary contact for both internal and external technical teams in the obtaining of Landlords approvals for shop fit proposals and provide licence documents as required. Represent TJX in formal access meetings with the Landlord on access and handover of the unit to TJX Construction team. Ensure landlords defects are highlighted, recorded and rectified in a timely manner with close monitoring and reporting. Act as primary contact for the TJX Construction team for any interface with Landlord should issues arise during fit out. Liaise with internal TJX Utilities and Energy teams in arranging installation of utility supply meters or Change of Tenancy agreements. Key Skills, Knowledge & Experience Negotiation and interpersonal skills to effectively interact with stakeholders and resolve issues with proficiently. Ability to foresee risk and plan projects in a proactive and professional manner. Fluency in the English language with the ability to draft reports and communications effectively, efficiently and proactively. HNC/HND and/or Degree level qualification relevant within the Construction industry e.g. Building Surveying, Construction, Project or Programme Management, Engineering or Built Environment. Flexible, agile & able to prioritise. Excellent communication, negotiation & influencing skills. Able to collaborate in an inclusive culture. Confident networker & diplomatic communicator with an ability to build lasting relationships across geographies & functions. Able to work under own initiative & time critical conditions. Agile and adaptable, able to manage competing priorities in a fast-paced environment. Extensive travel within the UK and ROI will be required, along with willingness to travel to our European markets should workload require. Full driving licence required. You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB Read Less

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive Scheduler to support Field Engineers, Subcontractors, and Contact Centre teams in delivering a seamless customer experience. In this role, you’ll be at the heart of operations, coordinating service activities, managing schedules, and ensuring clear communication across multiple teams. You’ll handle incoming requests, process service bookings using Salesforce and SAP, and play a key role in keeping everything running smoothly. What you’ll be doing: Coordinating daily service activities to support engineers and wider teams Managing email requests efficiently and accurately Scheduling and processing bookings through Salesforce and SAP Collaborating across departments to ensure transparency and effective workload planning Organising diaries and prioritising tasks to optimise service delivery Completing administrative tasks within deadlines while maintaining high standards Identifying and addressing non-compliance to uphold service excellence Promoting a positive and professional image of at all times What we’re looking for: Previous experience in service coordination Strong organisational and multitasking skills Excellent communication and teamwork abilities A proactive approach with great attention to detail Confidence working with systems such as Salesforce and SAP (or willingness to learn) If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service, we’d love to hear from you. The ideal candidate will also be organised, able to balance a workload and possess excellent time management skills alongside good communication skills both verbally and written. Salary & Working Hours Salary is £ 30,300 per annum plus bonus Working hours are Monday to Friday rota between 8am and 6pm with 1 in 5 weekends (time back) Amazing benefits package including on site restaurant, free parking, generous pension scheme, away days, 25 days holiday plus banks, Wellbeing programme, extensive training and development opportunities to name a few Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.  See our website for more details and jobs available - (phone number removed) Read Less

Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- * Managing cargo reservations and space bookings for airline customers * Handling customer enquiries via phone and email in a professional manner * Liaising with airlines, freight forwarders, and internal teams * Processing bookings accurately within cargo reservation systems * Monitoring flight allocations and maximising load factors * Preparing and issuing confirmations, amendments, and cancellations * Ensuring all activities comply with company procedures and airline requirements Required Experience:- * Previous experience in cargo or freight forwarding * Customer services * Strong communication and customer service skills * High level of accuracy and attention to detail * Confident IT skills and experience using cargo systems * Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry Read Less

We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives. This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation. Key Responsibilities • Conduct audits across call performance, CRM data and client interactions • Analyse results and identify trends or improvement opportunities • Share outcomes with managers and track agreed actions to completion • Maintain accurate continuous improvement records and documentation • Produce reports or dashboards to support performance monitoring • Recommend process improvements to reduce errors and inefficiencies • Support the development of continuous improvement methodologies and tools • Collaborate with teams to maintain relevant scoring and evaluation criteria • Assist in developing training materials linked to process and performance outcomes • Support compliance reviews and maintain up-to-date procedures Skills & Experience • Proficient in Microsoft Office, particularly Excel • Strong analytical and reporting skills • Excellent communication and organisational abilities • Experience using CRM systems (beneficial) • Knowledge of Power BI or similar reporting tools (desirable) Read Less

Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on! Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works. Salary to £40k | Company Van & Fuel Card | Pension | 28 Days Holiday | Long-Term Project Pipeline Customer Liaison Advisor Key Essentials: * Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works * Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner * The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines * Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules * Maintaining accurate records of customer interactions, feedback and resolutions * Supporting the implementation of customer engagement strategies to improve community relations * Conducting site visits where required to ensure residents are informed and supported throughout project works * Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders Customer Liaison Advisor Requirements: * Previous experience working as a Customer Liaison Advisor / Officer * Strong communication and interpersonal skills with the ability to deal with challenging situations professionally * Ability to build positive relationships with residents, local authorities and project teams * Full UK driving licence is essential due to travel between project sites #customerliaisonadvisor #customerexperience #utilities #utility #utilityprojects #gasmainsreplacement #streetworks #communityengagement #customerservice #infrastructure #gasprojects By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us Read Less

Join our client as a Customer Service Advisor for a 4‑month contract, offering a highly competitive salary. Deliver outstanding service across phone, email and web, while promoting products and supporting travel bookings. Perfect for confident, target‑driven communicators. Customer Service Advisor Location: Dover Salary: £26,795.87-£27,968.53 - Pro rata Contract: Full-time, 4-month contract - June to September About the Role Our client is seeking an energetic and customer‑focused Customer Service Advisor to join their busy contact centre team. In this role, you’ll support customers across multiple channels, deliver exceptional service, and confidently promote additional products and services. This is an exciting opportunity for someone who thrives in a fast‑paced, target‑driven environment. Why Join Our Client? You’ll be part of a friendly, supportive team where your communication skills and sales mindset can shine. You’ll gain valuable experience in a respected organisation while enjoying a varied role that combines service excellence with exciting sales opportunities. Key Responsibilities * Handle enquiries via phone, email, WhatsApp and web messaging * Promote and sell clients’ full range of goods and services * Manage bookings, amendments and trade reservations * Support inbound and outbound campaigns * Contact customers regarding service disruptions * Work from existing leads to upsell additional services * Resolve customer queries at the first point of contact * Maintain excellent product knowledge * Support staff travel bookings and duty requirements * Assist with season ticket requests, rallies and bulk bookings * Report system faults and highlight Health & Safety concerns * Achieve Quality Assurance targets * Assist at the port when required * Adhere to PCI‑DSS and GDPR * Contribute to continuous improvement and cultural values About You * Excellent verbal and written communication * Strong sales focus and confident approach * Customer‑centric mindset * Able to work under pressure and to targets * Positive, outgoing personality * Comfortable working independently or in a team * Flexible with shifts, including weekends and Bank Holidays * Computer literate, especially with Microsoft Office Desirable: * Call centre, travel industry or customer service experience * GCSEs (or equivalent) in English & Maths * Previous sales experience Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, if you have not heard back from us within 72 hours, please assume you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn Read Less

Job Title: Plant and Transport Manager Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential. Purpose of the Role As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing. Main Responsibilities As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will deal with customer enquiries, complaints, order support and resolution and manage pricing creation, updates, governance, and system accuracy. The Customer Service Manager provides support to the Sales and Operations teams by planning processes and collaboration with the logistics team to maximise fleet efficiency while delivering to customer KPIs. The Ideal Candidate As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing. You will have used CRM/ERP systems and be a strong communicator. Package Description Here at Colas, we offer a great total compensation package, including: • A salary of £28,000 - £35,000 • Our Colas Pension Scheme has combined contributions of up to 10% • Life Assurance Scheme which is x4 basic salary • 25 days annual leave per year + Public Holidays • Holiday Purchase & Selling Scheme • Hybrid Working Scheme (dependent on the role) • Opportunities to study towards a fully funded Professional Qualification • Ongoing personal/professional development • Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice Read Less

FRENCH SELECTION (FS) French or Spanish speaking Customer Support Location: Runcorn Salary: £27,500 Ref: 1209FS To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 1209FS The Company: Very well-established company with many different operations. Main duties: Provide technical support to service users The Role: - Answer customer enquiries in real time - Diagnose and resolve faults across the network - Maintain and monitor equipment and systems, carrying out routine checks and incident response - Document and communicate technical issues clearly, using ticketing/monitoring tools - Liaising with internal teams, stakeholders and third-party suppliers The candidate: - Fluent in either French or Spanish (written and spoken) – Essential - Car owner necessary due to location - Previous experience in a customer service/admin role - Ideal - Motivated candidate and fast learner - IT literate Salary: £27,500 French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic Read Less

Internal Sales Executive (Inbound Telesales) Sidcup Kent(office-based) Working Hours: Monday to Friday, 8:00am - 5:00pm About the Role We are looking for an experienced and motivated Internal Sales Executive to join our team in Sidcup. This is a primarily inbound telesales role, focused on taking orders over the phone and delivering excellent service to both new and existing clients. You will be responsible for handling incoming enquiries, processing orders efficiently, and building strong relationships with customers. This role is ideal for someone who thrives in a fast-paced sales environment and enjoys working as part of a close-knit team. Key Responsibilities Handle inbound sales calls and process customer orders accurately Build and maintain relationships with new and existing clients Provide product advice and recommendations to customers Identify opportunities to upsell and cross-sell products Maintain a high level of customer service at all times Work collaboratively within a small team to achieve sales targets Keep up to date with product knowledge and industry developments About You This role would suit someone who: Has a strong background in sales, particularly in telesales or phone-based roles Has experience selling products and taking orders over the phone Ideally has experience within the electrical products sector (or a similar industry) Is confident, personable, and an excellent communicator Is comfortable dealing with both new and existing customers Thrives in a small team environment Has a strong work ethic and a proactive approach Is locally based or able to commute easily to Sidcup What We Offer Competitive basic salary Stable, full-time working hours (no weekends) Supportive team environment Opportunity to work with an established customer base Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people Read Less

Davies Turner has an exciting opportunity for a Trainee Central Planning Office Coordinator to join the team based in Coleshill. Location: Coleshill, B46 1DT Salary: £25,000 per annum PLUS benefits Job Type: Full - Time, Permanent Closing Date: 29 May 2026, 17:30 A Little about Davies Turner Group Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is more than £225 million and rapidly growing with nearly 1,000 colleagues. Trainee Central Planning Office Coordinator - The Role: You will maintain the effective running of the company's international shipping and transport services, ensuring they run on time and in a cost-effective manner, while building strong working partner relationships with a view to improving business volumes and support. As a central point of contact for partners, you will demonstrate a professional, helpful and positive manner whilst always maintaining a high standard of support and service, providing accurate and appropriate information at all times. Trainee Central Planning Office Coordinator – Key Responsibilities: - Arrange the transport of import/export shipments, and ensure all jobs are correctly shipped, processed and delivered to schedule. Ensure partner accounting is correctly and timely completed - Liaise with other offices, warehouses, departments and CRT teams to control the loading and receiving of shipments. Arrange international shipping and transport documentation. Monitor the progress of movements and resolve problems which could contribute to transit delays, updating Customer Relationship Teams with relevant information - Plan loads in the most cost-effective manner, working with other branches and Local Planning Office and co-loading where appropriate - Pass on potential shipper/import leads from partner-controlled freight to relevant branch CRT - Demonstrate a knowledge and understanding of Customs regulations and Dangerous Goods rules, adhere to these procedures and be capable of providing advice on these and specific country requirements both internally and for partner-controlled freight where necessary - Provide accurate information to ensure the trailer/container movements are quickly cleared for import/export in accordance with HMRC requirements - Administer jobs accurately and efficiently in accordance with the company's accounting procedures - Alert the Manager/Supervisor of any pending claims and collate information to process any claims promptly and professionally, in accordance with company procedures - Ensure that all documentation, records and systems are accurate and kept up to date - Prepare and present information for the Davies Turner management team as required Trainee Central Planning Office Coordinator - You: - Previous office admin experience beneficial but not essential - Ability to prioritise - Ability to adapt to change - Excellent problem-solving skills - Willingness to learn new skills - Excellent command of the English language In addition, you will also need the right to work in the UK - we are not able to sponsor work permits. Trainee Central Planning Office Coordinator - Benefits*: - Up to 27 days holidays plus Bank Holidays - Life cover - Profit related pay - Defined contribution pension scheme - Discounted store/shopping benefit scheme - Private Healthcare - Car Parking - Employee Assistance Programme - Training Opportunities - Working for a top Track 250 Company as awarded by the Sunday Times * Some benefits are subject to a qualifying period To apply for this exciting Trainee Customer Relationship Coordinator opportunity please click ‘Apply’ now Read Less

This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily. Customer Service Advisor £27,308 per annum + £500 quarterly bonus Barton-upon-Humber - Full Time Office Based Monday to Friday, 8:55am to 5:30pm - 40 hours per week An exciting opportunity is available for a Customer Service Advisor to join a busy and supportive office team in Barton-upon-Humber.  As a Customer Service Advisor, you will manage a variety of customer enquiries, update customer accounts, and resolve issues while maintaining clear and friendly communication. This is a purely customer service focused position with no sales or cold calling. The Customer Service Advisor will also work closely with internal teams and showrooms to ensure customers receive the best possible support. This position is ideal for someone who enjoys helping people, solving problems and building strong customer relationships. Duties of the Customer Service Advisor Respond to customer enquiries and provide helpful solutions Update customer records and maintain accurate information Follow up with customers to ensure queries are resolved Liaise with showrooms and internal teams when required Proactively resolve customer queries efficiently Build and maintain positive relationships with customers Escalate issues where necessary to ensure resolution Handle complaints professionally and calmly Work towards improving customer satisfaction and retention Experiences needed from the Customer Service Advisor Ability to commute to Barton-upon-Humber daily Previous customer service experience such as call centre, retail, or hospitality Experience working towards targets or performance measures Excellent written and verbal communication skills IT literate with good Microsoft Office skills Strong organisation and attention to detail Additional Benefits Full supportive four week training programme Access to a health and discount platform after one year of service Staff discount after one year of service Eye care vouchers Free onsite gym available 24 hours a day Free onsite parking Complimentary refreshments throughout the day Two subsidised onsite canteens Clear progression opportunities with real success stories Customer Service Employee of the Month awards If this Customer Service Advisor opportunity sounds like the right role for you, please apply today. If calling the office, please ask for Jess Patterson. At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for roles, and help you find your next opportunity. Please visit the Venatu company website to read our full privacy policy. #DONCALL Read Less

Customer Services - nights Rawtenstall 4 on 4 off - 7.30PM  - 7am DBS required £13.99 per hour About the Role We’re currently recruiting a Night Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support—often in urgent or potentially life-threatening situations. Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis. What You’ll Be Doing As a Night Customer Service Advisor, you’ll be the first point of contact, answering calls promptly—ideally within three rings. Using a structured script, you’ll assess the urgency of each situation and provide calm, clear guidance to the caller. You could be responding to situations such as: A triggered fire alarm requiring you to contact emergency services A caller who has experienced a fall and activated an emergency device Each call will vary, but your role remains the same: to listen, assess, and take appropriate action with empathy and professionalism. Key responsibilities include: Handle sensitive and emotionally charged calls from elderly or vulnerable individuals Remain calm and composed under pressure Use the client’s Technology Enabled Care (TEC) system to identify issues and provide outstanding service Tailor your communication style to each caller’s needs Collaborate with various internal stakeholders to support service delivery Accurately record details and actions taken during and after each call What We’re Looking For We’re seeking compassionate, reliable individuals who thrive in high-pressure situations and can communicate with clarity and empathy over the phone. Essential Skills & Requirements: Calm and empathetic telephone manner Excellent communication and listening skills Basic computer literacy and accurate data entry Resilience and professionalism in urgent or emotional situations Ability to manage time and workload independently Comfortable working across multiple systems Standard DBS check required If you would like any further details please forward your CV for consideration, Mpeople are a recruitment business acting on behalf of our clients.  If you do not receive a response within 5 days please presume you have been unsuccessful on this occasion Read Less

Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays (20–23 days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company’s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business Read Less

Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW Group Financial Services. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! * Salary - £26,520 * Location – Dearne Valley Office, Adwick Park, Rotherham S63 5AD * Permanent role – contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, Saturdays 9am-2pm. * Full time training & support provided. What’s in it for you: * Access to a range of employee benefits * Annual leave starting at 28 days/annum (pro-rata) * A vibrant office-based role with a great team * Onsite canteen. * Free onsite parking. * Referral programme – refer friends or family to work with Concentrix & earn up to £600 per referral! We are looking for a customer-focused professional responsible for providing support and guidance to customers, ensuring compliance with FCA regulations. The role involves delivering tailored advice, prioritizing fair treatment of vulnerable customers, and maintaining high standards in line with FCA guidelines. You will balance customer needs, outcomes, and company values to ensure a positive experience and uphold the brand's reputation. Key responsibilities: * Verify customer identity and address in line with DPA procedures during all interactions. * Identify and address customer vulnerability by actively listening, showing empathy, and asking relevant questions to understand their needs and provide appropriate support. * Accurately document customer responses and any agreed support, ensuring sensitive information is securely handled. * Address and refer customer complaints in line with FCA guidelines and timescales. * Use product and business knowledge to offer tailored solutions for customers, ensuring the best possible outcomes (training provided). * Resolve objections and conflicts while maintaining professionalism. * Ensure all correspondence is completed within 48 hours to meet service level agreements. * Collaborate with internal and external teams to investigate and resolve contractual issues. * Proactively review and manage customer accounts to identify and prevent potential issues. Skills to succeed: * Experience in a financial environment (preferred) or the customer service industry. * Strong administrative and communication skills. * Highly organized, with the ability to meet deadlines and strong attention to detail. * Experience supporting vulnerable customers (desirable). * Analytical mindset with an objective approach to problem-solving. * Team-oriented with a collaborative attitude. * Proficient in Microsoft Office applications. * Exceptional organizational abilities. What are you waiting for? - Apply now - we can't wait to welcome you! Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law Read Less

Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 - £28,000 per annum Hours: 39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm Benefits: * Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional holiday every year * Free car parking * Various discounts available for shopping / cinema / gyms etc. * Life assurance * Fun, modern and friendly working environment * Excellent training * Regular company team building events An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team. You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience. Some of your duties will include: * Providing a helpful and cheerful customer experience via telephone and email * Promptly answering customer enquiries regarding stock, order progress, pricing etc. * Accurately processing customer orders * Talking to other departments to make sure customer orders are completed and dispatched on time * Keeping customers up to date with their orders * Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc The successful applicant will: * Have previous experience within a Customer Service position * Be PC literate with experience of using Microsoft packages including word & excel * A cheerful personality with a willingness to help customers with all their enquiries For more information about this brilliant opportunity please contact our Recruitment Team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords: operative, online retail, Customer service, sales, administration, admin, administrator, orders, account manager, account executive, business support, telesales, inbound, outbound, data, call centre, B2B, B2C, Poole, Bournemouth, Ferndown, Wimborne, Blandford, Dorchester, Wareham, Wallisdown, Upton, Hamworthy, Salisbury, Weymouth, Ringwood, Christchurch, Shaftsbury Read Less

Customer Service Associate Job Location: Poole, Dorset Job Type: Temporary, up to 3 months Salary: £13.46 per hour / £28,000 per annum Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm A long-standing, family-owned business based in Poole are looking to recruit a Customer Service Associate on temporary basis. You will be delivering excellent service across phone and email, manage customer queries, process orders, update CRM records, and work proactively to resolve issues and support sales. Key duties include: * Handling inbound and outbound customer calls and emails * Logging all interactions accurately in CRM * Resolving order, delivery, return and complaint queries * Processing sales orders and customer updates * Working to agreed KPIs and service levels You will need: * Strong customer service and communication skills * A proactive, organised and detail‑focused approach * Confidence using systems and managing multiple tasks * A positive, professional attitude with high integrity For more information on this position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time Read Less

Senior Communications Officer 3+ month contract Work mode: Delamere Street, Crewe, Cheshire, CW1 2JZ Rate: PAYE £20.98per hour 37 hours per week Essential Skills: Excellent written and verbal communication skills, including strong copywriting ability. Proven ability to plan and deliver PR/communications campaigns effectively. Strong understanding of strategic communications and how it translates into execution. Ability to manage multiple projects and campaigns within deadlines and budgets. Experience in identifying and managing reputational risks. Strong stakeholder management and influencing skills at senior levels. Leadership and line management skills, including team development and coaching. Ability to work under pressure in a fast-paced, politically sensitive environment. Good IT proficiency, including Microsoft Office and digital communication tools. Analytical skills to evaluate campaign performance and outcomes. Key Responsibilities: Plan and deliver high-profile communications campaigns aligned with council priorities. Identify opportunities to enhance the council's reputation and mitigate risks. Provide strategic communications advice to senior stakeholders across the organisation. Manage and coordinate multiple concurrent communications projects. Lead, coach, and manage direct reports within the communications team. Collaborate with internal teams to optimise resources and expertise. Monitor national, regional, and local issues impacting the council. Oversee creation of communication materials, campaigns, and media outputs. Evaluate the effectiveness of communications activities and report outcomes. Advise on and manage crisis communications and reputational issues.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy Read Less

Temporary Customer Care Coordinator | Immediate Start | Warrington | £13.50ph Temporary contract till July 2026 We are currently recruiting for a Customer Care Coordinator to support a well-established and reputable homebuilder for a temporary assignment. This role will involve supporting the customer care team by ensuring homeowner queries and property issues are handled efficiently and professionally. Key Responsibilities: * Handling incoming calls from homeowners and responding to customer enquiries * Logging property defects and issues on the Clixifix system * Liaising with contractors and customers to schedule required repairs * Following up with customers to confirm works have been completed to a satisfactory standard * Responding to customer emails and maintaining clear communication throughout the process The successful candidate will have excellent communication skills, strong organisational ability, and previous customer service or administration experience. Experience working within a homebuilders/construction environment – desirable! For further information about this opportunity please call Katie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more Read Less