We exist to create positive change for people and the planet. Join us and make a difference too!Job Title: Client Support AdvisorLocation:
Milton Keynes, United Kingdom
Work Model: Hybrid, with 3 days working from the officeContract Type: Fixed-Term Contract (1 year)Purpose of the RoleYou’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference.You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience.Key ResponsibilitiesClient Support & CommunicationHandling incoming calls and emails from clients, delivering a professional and friendly serviceActing as the first point of contact and resolving queries at the first opportunity wherever possibleProactively contacting clients to resolve requests and provide updatesProblem Solving & OwnershipTaking full ownership of client queries, including complaints or concerns, through to resolutionManaging challenging conversations with confidence and empathyEnsuring all issues are handled promptly, thoroughly, and in line with company standardsCollaborationWorking closely with other departments and teams to deliver a seamless serviceSharing best practices and supporting a positive, inclusive team cultureIdentifying opportunities to improve the client experienceAdministration & AccuracyProcessing client requests efficiently and accuratelyMaintaining up-to-date and detailed records in internal systemsSupporting wider administrative activities linked to client managementWhat Success Looks LikeYou consistently deliver a high-quality, reliable service to our clientsClient queries are resolved efficiently, with a focus on first-time resolutionYou meet key performance measures, including call handling and response times, while maintaining a high-quality client experienceYou actively contribute to a positive, collaborative team environmentWhat We’re Looking ForExperienceExperience in a customer service or client-facing role is beneficial but not essentialWe’re interested in people with the right attitude, strong communication skills, and a genuine desire to help othersFull training will be provided to support your success in the roleSkills & AbilitiesA genuine passion for helping people and delivering great serviceStrong communication skills, with the confidence to speak to a range of clientsA calm and professional approach, especially when handling challenges or concernsGood organisational skills, with the ability to manage different tasks and prioritiesAttention to detail and a willingness to learn new systems and processesA proactive mindset — you take initiative and look for solutionsComfortable working both independently and as part of a teamOur ValuesClient Centric: Putting clients at the heart of everything we doAgile: Adapting and embracing changeCollaborative: Building trust-based relationships and working inclusively with others👉 If you enjoy solving problems, are passionate about delivering excellent client service, and thrive in a fast-paced, client-focused environment, we would love to hear from you.#LI-SC3
#LI-HybridAbout UsBSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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