About usAt Resonate, we're on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network.Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We're not just building technology; we're building the future of how railways run.We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn't run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions. That's the impact we're striving for, and we're looking for talented individuals who share our passion for making it happen.If you're ready to be part of something transformative, where your work directly enables safer, smarter, and more efficient rail operations, we'd love to hear from you.Overview of the RoleThe Technical Business Analyst role, embedded within Software Development requires strong analytical thinking, a good understanding of software delivery and excellent communication and focus.You will take ownership of turning complex operational and technical needs into clear, build-ready specifications, working closely with Product, Design and Development teams. The focus of this role is not strategy definition, but technical clarity, traceability, and execution quality.You will operate where:Requirements are complex, interdependent and evolvingFunctional and non-functional considerations are equally criticalTechnical trade-offs must be made explicitly and documented clearlyDelivery quality has real operational consequences.This role is suited to candidates who are comfortable working at detail level, owning requirements end-to-end and ensuring development teams can build with confidence.Key Accountabilities 1. Requirements Ownership & Technical DefinitionCreate and own the requirements capture for software development, working closely with product, stakeholders and development teams to align development with business prioritiesApply a range of elicitation techniques, including interviews, workshops, site visits, surveys and storyboards to build a deep understanding of operational and technical needsTake accountability for the quality, completeness and clarity of requirements throughout the delivery lifecycle2. Translation of Business Needs into Technical NarrativesTranslate business and technical requirements into clear, detailed project narratives, ensuring shared understanding across engineering and product functionsDefine and document the who, what and why of each requirement, including acceptance criteria, information flows, business processes and data structuresEnsure both functional and non-functional requirements are explicitly captured and understood3. Analysis, Root Cause & Problem SolvingConduct structured root cause analysis on complex problem areas, identifying underlying issues rather than treating symptomsEngage cross-functional teams throughout the project lifecycle to gather insight, validate understanding and shape effective technical solutions4. Specification & Delivery EnablementRefine project narratives into comprehensive technical specifications, using appropriate techniques such as:Use casesBehaviour-Driven Development (BDD) scenariosProcess and data flowsBusiness rules and data definitionsEnsure specifications are sufficiently precise to support incremental development, testing and release with minimal rework5. Traceability, Change Control & QualityMaintain clear traceability between business objectives, requirements and delivered functionalityManage change effectively, ensuring impacts are understood, documented and agreedSupport delivery teams by responding quickly to clarification needs and ensuring analysis remains aligned to delivery goalsRequirementsSkills and Experience EssentialStrong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies and downstream impactsDemonstrable experience owning technical requirements and specifications through to successful deliveryProven ability to reduce ambiguity through structured analysis and clear documentationExperience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change controlConfident working closely with development teams and constructively challenging assumptions to improve solution qualityPractical experience working within an Agile environment, with a focus on delivery quality and outcomesStrong business acumen, paired with the ability to understand and document technical constraints and implicationsDesirableExperience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcareExposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliabilityCompetencies and Behaviours:We are looking for someone who:Demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industryIs a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarityIs naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questionsCommunicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trustIs highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidentlyIs a collaborative team player who takes accountability for their outputs, adapts to change and steps beyond formal role boundaries when requiredBenefitsWork/Life BalanceHybrid working – minimum 1 day in the office each week27 days annual leave, in addition to 8 public holidays per year3 additional days used for shutdown periods (usually over the Christmas/New Year period)Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most casesFinancialA competitive salary and pay progression that rewards the value you bringPension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial adviceIncome protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injuryLife assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happenDiscounted retail vouchers – via two benefits platformsWellbeingPrivate health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basisCompany sick leave and pay – enhanced provision subject to qualify period of serviceEmployee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challengesFree eye tests and annual flu vaccinations - available to all colleagues
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