Job Title: Administrator
Contract Type: Permanent
Salary: £26,227.50 per annum (pro rata)
Working Hours: 30 hours per week
Working Pattern: 5 days a week, 6 hours a day, Hybrid
Location: Cambridge
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as an Administrator
We are looking for an experienced Administrator to assist in the delivery of an effective administration service across a variety of supported and retirement living schemes within a client focused environment across a specified geographic location.
About you
We are looking for someone with:
• Experience of working in a customer focussed environment
• Strong experience of working in an administrative role
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 25 days holidays plus bank holidays (pro rata)
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Strategic and Service Development
• Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
• Assisting with the procurement and management of service contracts.
• Assisting the delivery of an effective and consistent administration system across the region
• Collating and submitting information returns, including funding, health and safety and performance returns.
• Ordering and monitoring office supplies and equipment.
• Maintaining all financial administration systems, including, invoices, petty cash and banking.
• Collating internal financial monitoring reports as and when required.
• Ensuring appropriate recording and IT systems are in place.
• Working in line with health and safety requirements to ensure the overall safety and security of the scheme.
• Attend various meetings to provide a minute taking function.
Service Delivery
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
• Working within a multi-disciplinary team of housing and support staff.
• Active involvement in team meetings and attending regular supervisions.
• Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
• Attending appropriate training and development opportunities as required.
• Proficient in the use of IT packages including word processing, spreadsheets, internet based systems and email.
• Occasional travel across schemes in the region
Other information
• To provide a high quality, customer-orientated service
• Constantly review work outputs, setting improvement targets and appraising individual performance
• Participate in the work of the regional team, encouraging innovation
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally.
• Any other relevant duties as required by the designated manager.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Additional Information
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification
Essential Knowledge & Experience
• Experience working in a customer-focused environment.
• Experience working in an administrative role.
• Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders.
• Experience of working with vulnerable and older people.
• Flexible and responsive attitude.
• Ability to use own initiative and make decisions
• To demonstrate IT Skills to include basic proficiency in Microsoft Office including Word, Excel and Powerpoint as well as a willingness to learn specific IT systems used within this role and complete relevant IT training where required.
Desirable
• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
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