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Zopa
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  • Frontend Engineer  

    - London
    LondonEngineering – Web Engineering /Employee - Permanent /HybridOur S... Read More
    LondonEngineering – Web Engineering /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe teamOur Web Engineering team sits at the heart of Zopa, building the web experiences that power customer acquisition, customer servicing and the internal tools our teams rely on. Working closely with Product, Design, Marketing and Backend teams, we create fast, scalable and accessible experiences that have a real impact on millions of customers. As a Frontend Engineer, you'll play a key role in building and evolving modern web applications using our frontend ecosystem. You'll work alongside experienced engineers who will support your growth, giving you the opportunity to take ownership of features, solve interesting technical challenges and continually develop your skills. This is a hands-on role where you'll contribute across the full software development lifecycle, from technical design and implementation through to performance optimisation, experimentation and continuous improvement. A day in the life:Build and enhance customer-facing and internal web applications using Next.js, React, TypeScript and GraphQL, delivering features across multiple products and business areas.Collaborate with Product, Design, Marketing and Backend teams to create intuitive, accessible and high-performing user experiences.Contribute to our frontend platform by improving reusable components, shared libraries and engineering best practices that help teams move faster.Optimise application performance, reliability and accessibility, using data, experimentation and customer feedback to continuously improve our products.Participate in code reviews, testing, CI/CD and observability, helping maintain high engineering standards while learning from experienced teammates.Take ownership of your work, proactively identifying opportunities to improve our applications, developer experience and ways of working. About You: Commercial experience building modern web applications using React, TypeScript and Next.js.A solid understanding of frontend engineering principles, including component-based architecture, state management and responsive, accessible UI development.Experience working collaboratively with Product Managers, Designers and Engineers to deliver high-quality customer experiences.An interest in writing clean, maintainable code and continuously improving application performance, reliability and developer experience.Familiarity with modern software development practices, including testing, Git, CI/CD and Agile delivery.A proactive mindset with a genuine curiosity to learn, solve problems and continue developing as an engineer. Added bonus:Knowledge of technical SEO, Core Web Vitals and modern rendering strategies (SSR, crawlability, structured data, indexation and semantic HTML), with experience optimising applications for both traditional search engines and AI-powered search.Experience with GraphQL and observability tools such as Honeycomb or Grafana.Working on customer-facing products within fintech, regulated industries or fast-growing technology businesses.Contributing to shared libraries, design systems or platform tooling that helps improve engineering productivity. #LI-IB1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Engineering Manager (London)  

    - London
    LondonEngineering – Engineering Management /Employee - Permanent /Hybr... Read More
    LondonEngineering – Engineering Management /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe role At Zopa, Engineering Managers shape how our people grow, leading teams of talented Engineers working on products used by millions of customers.  You’ll help raise the bar for how we deliver, not just what we ship. This is a role for someone who enjoys taking ownership and making things better. You will work closely with Product and other partners to plan ahead, navigate trade offs and tackle challenges early. Engineering Managers at Zopa drive change beyond formal authority by building coalitions, shaping thinking across functions, and using insight and influence to move the organisation forward. When things are ambiguous, you bring clarity by making decisions, setting priorities, and helping teams move together. We’re looking for Engineering Managers who don’t wait to be told where the problems are. You’ll use customer feedback and service data to spot opportunities, improve quality and reliability, and help your team deliver confidently through complexity. The team We’re growing across several product-engineering tribes at Zopa, including Current Account, Product Enablement and Operational Efficiency. Each team works on different problems, but they’re all united by a shared belief in ownership, collaboration and thoughtful challenge. You’ll join a supportive community of Engineering Managers who care deeply about people, impact and continuous improvement. During the interview process, you’ll meet Zopians from across the business so we can find the team where you’ll have the biggest impact. We work in a hybrid way, with this role spending a minimum of three days a week in our London office. About you:As an experienced Engineering Manager, you’re someone who naturally: Owns outcomes. You look for problems to solve, not just tasks to complete, and you’re comfortable leading through uncertainty. Is self-driven and proactive. You work with minimal direction while helping others find clarity and focus. Brings strong opinions, held thoughtfully. You challenge ideas, influence decisions and stand your ground when needed, while staying open to learning and changing your mind. Learns quickly from mistakes. You reflect openly on what didn’t work and using that insight to do better next time. Cares deeply about people. You bring proven experience supporting engineers’ development, performance and progression. Keeps a strong technical bar. You’ve helped build, run and improve production systems, and you treat quality as a first-class concern across the SDLC Communicates clearly and empathetically. You engage with engineers, product partners and stakeholders, explaining not just what you’re doing, but why. At Zopa, we value experience, and we’re just as interested in mindset, judgement and potential. We want to meet Engineering Managers who bring curiosity, conviction and care to their work, and who want to maintain and evolve a culture where both people and products can thrive. #LI-JA1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur S... Read More
    London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe 1st Line of Defence (1LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do. We are looking for an experienced Senior Compliance Manager to join our team to partner with our lending business. You'll closely with key stakeholders across the bank, while also supporting operational areas such as collections, customer service and customer care where required.The role itself is an exciting opportunity for a compliance professional motivated by driving change and contributing to delivering responsible growth and a truly customer-centric experience. The right person for this role will be pragmatic, have strong compliance technical knowledge, good critical thinking skills and be comfortable operating with a high degree of autonomy. This is a hands-on role requiring you to work closely with the business in a fast-paced environment, finding smart, practical ways to support growth while managing conduct risk effectively. A day in the life:You will report into senior risk leadership and work closely with a range of stakeholders to ensure the business operates within risk appetite through the application of appropriate and proportionate controls. You are able to effectively communicate complex regulatory requirements into digestible, practical language for key stakeholders. Provide expert, pragmatic regulatory advice and support across products, customer journeys, operational processes and new initiatives. Review and advise on financial promotions and broader customer communications, while identifying opportunities to enhance and streamline review processes. Act as the compliance subject matter expert on business projects and represent compliance at relevant business committees & forums. Lead in defining solutions in response to risks which are i) smart and proportionate, ii) sustainable and iii) considered (i.e. not just plugging a gap but taking a holistic view of the issue at hand and considering what is needed to uplift the risk environment)  Drive education and awareness of compliance, conduct and regulatory risk management practices across the business. About you:You'll be an experienced compliance professional with a strong understanding of the FCA’s handbook, key regulatory requirements and approach to principles-led regulation consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable. Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise. A strong understanding of Consumer Duty and how this underpins regulatory guidance is essential. Experienced in leading the design and execution of compliance-led reviews. Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices. A pragmatic, outcome-oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business. A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to balance business objectives with compliance.  Acts as a trusted source of knowledge and point of contact for colleagues across the business, including first and second line teams. Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business. #LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Analyst/Senior Treasury Analyst  

    - London
    LondonTreasury – Treasury /Employee - Permanent /HybridOur StoryHello... Read More
    LondonTreasury – Treasury /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeYou will join Zopa’s Treasury team and be involved in all aspects of the team’s work, including, interest rate risk, liquidity and cash management, funding and FTP. Exposure to the full range of Treasury activities will help you broaden your knowledge and develop your career at Zopa. As a Senior Analyst, you will take ownership of key processes, support the Treasury team in driving improvements across reporting and support the delivery of Treasury projects. A day in the life:Support Senior Treasury Managers in their roles, including liquidity management, IRRBB, FTP reporting, HQLA activity (including TMS management) and BoE / other wholesale funding activities.  Analysis of daily MI covering Treasury’s activities, ensuring all reporting is timely and accurate. Production of monthly ALCO pack including preparation of monthly MI. Liaise with colleagues across the Bank to coordinate MI and papers Prepare and deliver accurate monthly reporting on Treasury transactions Assist with projects such as ILAAP, ICAAP, Recovery Planning and wholesale funding activities outside of BAU activities Enhance use of Finance/Treasury systems including SQL, with a focus on process improvement and use of AI. Work collaboratively with internal groups including Accounting, FP&A, Regulatory Reporting, Risk & Compliance, IT, Operations and Legal  About you:You’ll have demonstrable Treasury experience within a bank or building societyAwareness and understanding of relevant policies and standards governing Treasury activities Experience in supporting securitisation transactions as an issuer, understanding the ongoing investor reporting requirements is highly desirable Hands-on experience in one or more of the following areas: cash and liquidity management; liquidity monitoring and reporting; wholesale funding activities; interest rate risk management; and FTP Strong understanding of the prudential regulatory framework, including LCR, NSFR, ILAAP, Market Risk and IRRBB. Prior experience in Investor Relations is advantageous, with exposure to external stakeholder engagement and financial communications considered a plus Able to organise and analyse statistical data and prepare comprehensive reports Confident in using appropriate software tools and programs (Excel, ALMIS, SQL, Tableau and Anaplan) and are willing to learn new ones as required. Confident in utilising AI tools to harness process efficiencies You’re able to work well with cross functional teams and external partners You have strong quantitative skills, problem-solving, and must be detail-oriented You’re a fast learner – keen to develop your knowledge and be exposed to new concepts, processes and systems What we offer A fun, fast-moving, non-hierarchical and meritocratic environment in which you will be challenged and recognised A small, experienced Treasury team within a growing Bank, where you will get first-hand experience of everything a bank Treasury deals with, and start making a meaningful contribution straight away An environment where people with a mindset to drive automation, efficiency and optimisation will thrive #LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur S... Read More
    London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeWe’re looking for a Risk Change Manager (Operational Resilience & Third Party Risk) to help make Zopa’s risk frameworks simpler, smarter and easier for the business to use.Operational Resilience and Third-Party Risk Management are already well established at Zopa. Now we’re looking for someone to take them to the next level, improving the way we work, reducing friction, strengthening ownership and making sure our frameworks are practical, scalable and genuinely valuable.This is a hands-on role for someone who enjoys turning complex requirements into clear, intuitive processes. You’ll work closely with Procurement, Supplier Relationship Managers, business owners and SMEs across areas like Information Security, Data Privacy, Financial Crime, Compliance and Legal to help teams manage risk confidently and effectively.A day in the life:You’ll own and improve Zopa’s first-line frameworks for Operational Resilience and Third-Party Risk Management, creating clearer guidance, better templates, smoother workflows and stronger governance.You’ll lead practical improvements that make a real difference, reducing assessment time, improving the quality of risk information, clarifying ownership, speeding up approvals and giving senior leaders better visibility of material risks.You’ll also own key Operational Resilience activity, including Zopa’s Self-Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.On the Third-Party Risk side, you’ll oversee the material third-party register, embed risk requirements into supplier processes and support ongoing monitoring, BCP and exit planning for higher-risk suppliers.About you:You’re great at simplifying complex frameworks, processes or governance into practical ways of working that people actually use.You’ll bring strong judgement, a process design mindset and the ability to apply requirements proportionately in a fast-paced, regulated environment.You’ll be comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.You’ll also have experience in Operational Resilience and Third-Party Risk Management, whether from a regulatory, technology or operations perspective, and be confident using data and technology to support decision-making while balancing risk with commercial goals.At Zopa, we want risk management to be a competitive advantage, not a blocker. You’ll join a collaborative, ambitious team that cares about doing the right thing for customers, making bold but well-controlled choices, and focusing energy on the risks that matter most. #LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Complaints Manager  

    - London
    LondonCustomer Operations – Complaints /Employee - Permanent /HybridOu... Read More
    LondonCustomer Operations – Complaints /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeWe’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity.Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. You’ll be responsible for performance, quality, regulatory compliance and team development, while ensuring insights from complaints drive meaningful improvements across Zopa.A day in the life:Lead operational delivery across the complaints function, balancing volume, quality, risk and team morale.Manage, coach and develop Complaints Team Leaders, setting clear expectations and addressing performance issues promptly.Act as the escalation point for complex, sensitive or high-impact complaints.Make fair, evidence-based decisions that are consistent with FCA DISP, Consumer Duty, GDPR and FOS expectations.Ensure complaint controls, quality frameworks and processes remain current and audit-ready.Use complaint data and root-cause analysis to identify systemic issues and drive improvements.Partner with Product, Risk, Compliance, Legal, Credit and Operations to resolve recurring customer issues.Identify opportunities to use AI responsibly across complaint handling, triage and quality assurance.Communicate complaint trends, emerging risks and regulatory changes to senior stakeholders.About you:Experience managing a complaints team, ideally within fintech, banking or financial services.Hands-on experience with current accounts or consumer lending products.Strong knowledge of FCA DISP, Consumer Duty and consumer credit regulation.Good understanding of the FOS complaints process.Experience personally managing complex or escalated complaints.A strong track record of using complaint data to identify trends and improve processes.Confident making decisions with significant customer, regulatory and business impact.Strong people leadership, coaching and stakeholder management skills.A clear and empathetic communicator.Bonus points for:Experience using AI or automation within complaints.Experience building or recruiting a complaints team.Experience working within a scaling fintech or digital bank.At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Product Marketing Lead  

    - Greater London
    LondonCCO General – CCO General /Employee - Permanent /HybridOur Story... Read More
    LondonCCO General – CCO General /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe RoleAs our Product Marketing Lead you’ll set the direction for how one or more of Zopa’s most important product domains show up in the market, shaping propositions, narratives and go-to-market strategies that drive meaningful customer and commercial impact. Reporting into the Head of Product Marketing, you’ll operate as a senior, trusted partner to Product Directors and senior stakeholders across Marketing, Growth, Design, Content and Comms. You’ll own product marketing strategy across a portfolio of products or a complex product domain, while also raising the bar for how product marketing is done at Zopa. This is a high-impact role for someone who thrives at the intersection of strategy and craft; equally comfortable setting direction, influencing senior teams, and getting hands-on when it matters. What you will be doing:Owning the end-to-end product marketing strategy for a complex product domain or portfolio, aligned to business KPIs and product strategy Defining clear positioning, propositions and messaging frameworks that scale across products, features and journeys Acting as the senior product marketing voice in product strategy discussions, shaping upstream decisions with a data-led perspective on how we prioritise effort across the roadmap  Partnering deeply with Product and DesignEmbedding with Product Directors and Design Leads to ensure our products are marketable by design Co-creating and stress-testing feature concepts, value propositions and customer narratives before build Helping teams navigate trade-offs between customer value, differentiation, complexity and speed Leading go-to-market at scaleLeading high-stakes or high-complexity launches end-to-end, setting the GTM approach rather than just executing it Partnering with Growth, Performance Marketing, CRM, Brand & Creative and Comms to deliver joined-up, customer-first campaigns Thinking beyond ‘launch’ to how we build engaging, relevant and valuable customer relationships across the lifecycleRaising the bar for product marketingActing as a role model and multiplier for the wider PMM team: sharing frameworks, feedback and best practice Improving how we use insight, testing, performance data and learning loops across product marketing Being a senior connector and influencerRepresenting Product Marketing internally as a strategic discipline, not just a delivery function Influencing senior stakeholders with clear thinking, crisp storytelling and evidence-based recommendations About you:You have deep experience in product marketing within a product-led, customer-centric business (B2C, fintech or adjacent) You’ve owned product marketing for complex products or portfolios, not just single launches You’re as strong at strategy and positioning as you are at clear, compelling copy and narrative You naturally think end-to-end, from early product shaping through GTM and post-launch optimisation You’re comfortable influencing senior product and marketing leadersNo everyone ticks every box — and that’s absolutely fine. If this sounds like your kind of role, and you think you’ve got what it takes to thrive here, we’d love to hear from you. At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Senior Compliance Manager (1st Line of Defence)  

    - Greater London
    London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur S... Read More
    London1LOD Ops Risk – 1LOD Ops Risk /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeThe 1st Line of Defence (1LOD) Risk Function is responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do. We are looking for an experienced Senior Compliance Manager to join our team to partner with our lending business. You'll closely with key stakeholders across the bank, while also supporting operational areas such as collections, customer service and customer care where required.The role itself is an exciting opportunity for a compliance professional motivated by driving change and contributing to delivering responsible growth and a truly customer-centric experience. The right person for this role will be pragmatic, have strong compliance technical knowledge, good critical thinking skills and be comfortable operating with a high degree of autonomy. This is a hands-on role requiring you to work closely with the business in a fast-paced environment, finding smart, practical ways to support growth while managing conduct risk effectively. A day in the life:You will report into senior risk leadership and work closely with a range of stakeholders to ensure the business operates within risk appetite through the application of appropriate and proportionate controls. You are able to effectively communicate complex regulatory requirements into digestible, practical language for key stakeholders. Provide expert, pragmatic regulatory advice and support across products, customer journeys, operational processes and new initiatives. Review and advise on financial promotions and broader customer communications, while identifying opportunities to enhance and streamline review processes. Act as the compliance subject matter expert on business projects and represent compliance at relevant business committees & forums. Lead in defining solutions in response to risks which are i) smart and proportionate, ii) sustainable and iii) considered (i.e. not just plugging a gap but taking a holistic view of the issue at hand and considering what is needed to uplift the risk environment)  Drive education and awareness of compliance, conduct and regulatory risk management practices across the business. About you:You'll be an experienced compliance professional with a strong understanding of the FCA’s handbook, key regulatory requirements and approach to principles-led regulation consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable. Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise. A strong understanding of Consumer Duty and how this underpins regulatory guidance is essential. Experienced in leading the design and execution of compliance-led reviews. Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices. A pragmatic, outcome-oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business. A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to balance business objectives with compliance.  Acts as a trusted source of knowledge and point of contact for colleagues across the business, including first and second line teams. Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business. #LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Analyst/Senior Treasury Analyst  

    - Greater London
    LondonTreasury – Treasury /Employee - Permanent /HybridOur StoryHello... Read More
    LondonTreasury – Treasury /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeYou will join Zopa’s Treasury team and be involved in all aspects of the team’s work, including, interest rate risk, liquidity and cash management, funding and FTP. Exposure to the full range of Treasury activities will help you broaden your knowledge and develop your career at Zopa. As a Senior Analyst, you will take ownership of key processes, support the Treasury team in driving improvements across reporting and support the delivery of Treasury projects. A day in the life:Support Senior Treasury Managers in their roles, including liquidity management, IRRBB, FTP reporting, HQLA activity (including TMS management) and BoE / other wholesale funding activities.  Analysis of daily MI covering Treasury’s activities, ensuring all reporting is timely and accurate. Production of monthly ALCO pack including preparation of monthly MI. Liaise with colleagues across the Bank to coordinate MI and papers Prepare and deliver accurate monthly reporting on Treasury transactions Assist with projects such as ILAAP, ICAAP, Recovery Planning and wholesale funding activities outside of BAU activities Enhance use of Finance/Treasury systems including SQL, with a focus on process improvement and use of AI. Work collaboratively with internal groups including Accounting, FP&A, Regulatory Reporting, Risk & Compliance, IT, Operations and Legal  About you:You’ll have demonstrable Treasury experience within a bank or building societyAwareness and understanding of relevant policies and standards governing Treasury activities Experience in supporting securitisation transactions as an issuer, understanding the ongoing investor reporting requirements is highly desirable Hands-on experience in one or more of the following areas: cash and liquidity management; liquidity monitoring and reporting; wholesale funding activities; interest rate risk management; and FTP Strong understanding of the prudential regulatory framework, including LCR, NSFR, ILAAP, Market Risk and IRRBB. Prior experience in Investor Relations is advantageous, with exposure to external stakeholder engagement and financial communications considered a plus Able to organise and analyse statistical data and prepare comprehensive reports Confident in using appropriate software tools and programs (Excel, ALMIS, SQL, Tableau and Anaplan) and are willing to learn new ones as required. Confident in utilising AI tools to harness process efficiencies You’re able to work well with cross functional teams and external partners You have strong quantitative skills, problem-solving, and must be detail-oriented You’re a fast learner – keen to develop your knowledge and be exposed to new concepts, processes and systems What we offer A fun, fast-moving, non-hierarchical and meritocratic environment in which you will be challenged and recognised A small, experienced Treasury team within a growing Bank, where you will get first-hand experience of everything a bank Treasury deals with, and start making a meaningful contribution straight away An environment where people with a mindset to drive automation, efficiency and optimisation will thrive #LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less
  • Senior Finance Risk & Controls Manager  

    - Greater London
    LondonFinance – Finance /Employee - Permanent /HybridOur StoryHello th... Read More
    LondonFinance – Finance /Employee - Permanent /HybridOur StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeZopa Bank is one of the fastest growing neobanks in the UK. We're looking for a Senior Manager Finance Risk and Controls to join our first line Finance and Legal team to manage and develop risk and controls in a high-growth, fast paced digital bank preparing for the next stage of scale.This is a rare opportunity that provides high visibility with senior leadership across Risk and Finance, ability to lead changes and influence Finance-wide processes, opportunity to build scalable controls and shape a strong risk and controls environment.The Senior Finance Risk and Controls Manager will report to the Finance Director and work with leaders of each Finance function to maintain and manage robust control frameworks over all aspects of internal and external reporting. The role will cover the whole of CFO function (Financial Control, Management Reporting, Financial Reporting, Regulatory Reporting, Financial Planning and Budgeting, Tax Reporting, Treasury and Legal).A day in the life:Maintain and manage the internal control frameworks as well as the design, implementation, and operating effectiveness of key controls across Finance & Legal (Financial Control, Management Reporting, Financial Reporting, Regulatory Reporting, Financial Planning and Budgeting, Tax Reporting, Treasury and Legal).Continuous monitoring of the key Finance & Legal processes, delivering efficiencies and control automations where possible. Ensure Finance functions comply with operational risk framework and support leaders of each Finance function in carrying out their operational risk responsibilities. Liaise and work closely with Zopa 1st Line Risk and Compliance to manage risk events and change initiatives, critically assessing their impact on Finance and leading on Finance-owned risk events and change initiatives. Periodic review of Risk & Control Self-Assessment (RCSA) across Finance & Legal functionForge a strong relationship with the first and second line risk community in the BankPeriodic review and testing of Finance End User Computing (EUCs).Educate and support teams in appropriate execution of internal controls and ensuring that controls and actions are appropriately evidenced and reviewed.Work closely with the first and second lines of defence and internal/external auditors as part of periodic reviews and audits.Prepare and present reports to senior management and Board committees.About you:You're ideally a qualified accountant with demonstratable post qualification experience in external/internal audit, risk or compliance, preferably gained within a Top 6 accounting firm or within a regulated financial services business.You are a fast learner who is hands-on, agile and adaptable, with the confidence to lead change management across Finance and help teams embed new processes, controls and ways of working.You have a proven track record in assessing the design, implementation, and operating effectiveness of internal controls.You're highly organised, effective at stakeholder management, project management and can manage conflicting priorities.You're resilient under pressure, embrace change and can operate in a fast-paced environment.You’ll be energetic, motivated, and have a passion for excellence and innovation in pursuit of success.You may have experience of working within the US SOx control environment, but this is not essential.An understanding of bank regulatory (PRA/FCA) reporting and compliance requirements is preferred.#LI-LK1At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Our approach to AI in interviewsAt Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. Because of that, we want to be transparent about how we think about AI use during our hiring process. Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.  Read Less

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