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zendbox
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  • Warehouse Administrator & Customer Service Agent  

    - Tonbridge
    Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and... Read More
    Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.Key Responsibilities: Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat. Provide timely and accurate information regarding order processing, shipping, and product availability. Collaborate with internal teams to address customer concerns and escalate issues as necessary. Document customer interactions and update records to ensure accurate tracking of inquiries. Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate. RequirementsWhat you’ll bring: A proactive, can-do attitude with a strong customer-first mindset Good IT skills, including Microsoft Word and Excel Excellent attention to detail Previous warehouse experience (preferred but not essential) Experience with warehouse management systems (preferred but not essential) Strong communication skills with the ability to respond to customer queries promptly and professionally A solid work ethic, high reliability, and a consistent focus on accuracy BenefitsWhat We Offer: A dynamic, fast-paced work environment Opportunities for training and professional development Competitive salary and benefits package A supportive team culture that values your contributions Read Less
  • Implementation & QA Specialist  

    - Tonbridge
    About the Role As our Implementation & QA Specialist, you will occupy... Read More
    About the Role As our Implementation & QA Specialist, you will occupy a critical space between our development team and our customers. Your mission is two-fold: ensuring every new software release is bulletproof through rigorous testing, and leading the technical journey for our new clients as they integrate with our ecosystem.You are the final "sanity check" before code goes live and the technical lead who ensures a customer's first experience with our systems is seamless.What You’ll DoGuard the Product Quality: Execute manual and regression test plans for all new features and bug fixes. You will hunt for bugs, document them in Jira, and advocate for the end-user to ensure our tools remain intuitive.Lead Technical Onboarding: Take ownership of the "Go-Live" process for new clients. This involves configuring API integrations with major e-commerce platforms (Shopify, Magento, WooCommerce) and mapping data to our internal WMS.Systems Architecture & Mapping: Configure how orders, SKUs, and inventory levels sync across platforms, performing end-to-end testing to ensure 100% data integrity before the first shipment.Environment Management: Set up and manage client accounts within the WMS and customer portals, troubleshooting access and permissions issues as they arise.Platform Administration: Act as the internal lead for our tech stack, managing and configuring platforms such as HubSpot, HappyFox, and other core business systems.Create the Knowledge Base: Develop and maintain technical "How-To" guides that empower our customers to navigate our portals and integrations with confidence.RequirementsThe Technical PrerequisitesQA & Testing Experience: Proven experience in functional and regression testing, with the ability to write clear, reproducible bug reports in Jira.E-commerce & API Fluency: Familiarity with the backend of platforms like Shopify, Magento, or WooCommerce, and a basic understanding of how APIs/Plugins sync data.Data Logic: Strong analytical skills with an understanding of data mapping (e.g., how a "product weight" field in one system translates to our WMS).Platform Proficiency: Experience administering CRM or Support tools (e.g., HubSpot, HappyFox, or Zendesk).Core CompetenciesThe "Eye for Detail": You are the person who notices the one small edge case that everyone else missed.Client-Facing Confidence: You can explain technical concepts to a customer in a way that is helpful and easy to understand.Problem-Solving Mindset: You enjoy the "puzzle" of an integration and won't stop until the data flows perfectly.User Advocacy: You are passionate about the user experience and aren't afraid to push back if a feature isn't "fit for purpose." Read Less
  • Warehouse Operatives - Day Shift  

    - Tonbridge
    Join Our Team – Warehouse Operatives Needed!Are you looking for a role... Read More
    Join Our Team – Warehouse Operatives Needed!Are you looking for a role where you can make a real impact, work with a great team, and be rewarded for your effort? We are growing fast and are on the lookout for motivated, reliable, and enthusiastic people to join our warehouse team.What We’re Looking ForWe believe the right attitude is everything and we will give you the tools to succeed. You bring energy and a positive mindset and we will provide the training and support.Here’s what will help you shine in the role:
    • A strong can do attitude – positivity goes a long way here
    • High attention to detail and pride in delivering top quality work
    • Ability to thrive in a fast paced environment
    • Great communication skills and a team player spirit
    • Physically fit and comfortable lifting and handling boxes and products safely
    • Flexibility with working hours (overtime sometimes available)
    • Basic computer skills are a bonus (for using our inventory systems)Day Shifts – Because Work Life Balance MattersWe know life is not just about work, so we offer a variety of shifts to suit different lifestyles. We want you to feel happy and supported at work.Our day shift is 08:00-18:00 any 5 days across 7 (Sunday 10:00-20:00).BenefitsWe value our team and believe hard work should be recognised. That is why we offer:
    • £12.40 per hour starting rate
    • Packing performance bonus – earn up to an extra £500 per month
    • Uniform and PPE provided
    • Option to buy extra holiday days
    • Shift swap option for added flexibility
    • Career development and ongoing training opportunities
    • On site parking and close to public transport links
    • Staff discount on health and wellness products
    • £500 staff referral scheme – bring your friends on board Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany