Description Reports to: Change of Tenancy Manager
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
Salary: £24,750 - £26,000
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
The Change of Tenancy Team helps support different business areas, such as Customer Care and Complaints and our Debt Team, with ongoing investigations. The role will also include learning & development of day-to-day support of queries, meeting designated deadlines, and delivering KPIs. This role will require essential employment skills such as a keen eye for detail, organisation, prioritisation & relationship building at all levels: call centre experience in sales, Customer Service and cash collection with experience with objection handling and effective probing are skills desired to support in this role.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Key Responsibilities Here’s a taste of what you’ll be doing:
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
Taking Inbound calls from new and existing COT queries
Assisting with recording written information on systems
Ability to spot risks within accounts and offer remedial action
Responding to Email queries internal and external whilst providing excellent customer service and due diligence
Processing COT requests smoothly and efficiently and within SLA
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs • Developing & Learning relationship skills with key stakeholders (Internal & External)
About Yü If you have what it takes you could be just what we’re looking for…
Education – GCSE Grade A-C in Math & English or Equivalent
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
Ambitious – You don’t just want another job, you want a career
Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
Friendly – You’re always polite & speak to people with respect • Accuracy – Good level of accuracy & attention to detail
Yü Come FirstWe have a wide range of benefits for our employees including:
24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
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