What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn
As an Assistant Manager you will
be key to supporting the General Manager in ensuring that our Inn feels like a
home away from home for our guests. Reporting directly to the General Manager,
you will play a key role in leading the team, managing daily operations, and
creating a welcoming and efficient environment for both staff and guests.
In this role, you will work
closely with the General Manager to oversee daily duties, lead a team to
deliver company standards, and manage the Inn’s day-to-day operations. You’ll
need to be hands-on and approachable, leading by example, and fostering a positive
and collaborative atmosphere. You will handle everything from managing shift
operations in our busy, fast-paced environment to conducting administrative
tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake
and ordering, handling accounts management, and being available for occasional
sleepovers and guest responses.
If you have a strong background
in food and hospitality, a passion for customer service, and the ability to
inspire and motivate a team, we think you’ll fit right inn...
This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team.
Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn
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