Job overview We have an exciting opportunity in community services for a permanent Band 3 Administrative Assistant to join our Community Response Team in York. This is a full-time post although part time hours of 34 hours per week would be considered. The post will be based at Whitecross Court Rehabilitation Unit in York working closely with the York Community Response Team Leader and the community response team staff. This is an excellent opportunity for a passionate and highly motivated Administrative Assistant.
The successful candidate will have good communication skills, be organised and self-motivated, being able to prioritise their own workload and enjoy working as part of an integrated, supportive multi professional team.
The post holder will have the support of the AHP Admin Team leader and AHP Team leader for York Community Response Team. Ideally the successful candidate will be used to working with System One and the Health Roster as this is a major part of the role. Main duties of the job ·Deal with general enquiries from patients, relatives, internal and external clinicians and contacts, in a confidential and sensitive manner. Use own judgement to escalate issues appropriately. Accurately record any messages and provide suitable follow up.
·Maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required. Resolve any conflicting diary appointments and/or meeting arrangements.
·Provide a confidential administration support as required including organising meetings, collating, and maintaining data bases and minute taking.
·Day to day supervision of clerical team to maintain smooth running of service and ensuring departmental policy and procedures are followed.
·Produce letters, reports and other documents as required from dictation or handwritten notes.
·Take and transcribe notes from meetings.
·Where necessary, input to relevant departmental databases, creating and running reports.
·Monitoring and ordering of stock and stationery supplies. Assisting with the induction and ongoing training of new administration team members. ·Reviewing and updating working practices. Following and implementing policies within the team and contributing/proposing changes to policy where necessary.
·Wherever necessary, participates in Trust, Directorate or Departmental/Area surveys relating to own or client experience. Working for our organisation To find out more about what it is like to work for our Trust please visit the following link: Our benefits
We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Detailed job description and main responsibilities A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Person specification Experience and Knowledge Essential criteria Previous administrative/secretarial experience.
Knowledge of Microsoft Office (Word, Excel, and Outlook) Desirable criteria Previous administrative experience, preferably in an NHS environment. Qualifications and Training Essential criteria Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience. Desirable criteria ECDL.
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