NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.MR PORTER is the men’s luxury style destination. Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.We are now seeking a talented Business Operations Coordinator to join the team. As the Business Operations Coordinator in the Brand Partnerships team, you will play a vital support role across both business management and advertising operations functions. You will help ensure the smooth running of commercial and operational processes that underpin brand campaign execution and financial planning.This is a highly collaborative and detail-oriented role, ideal for someone looking to build a career in business operations, finance, or digital advertising within a fast-paced and creative environment. You’ll gain broad exposure to campaign delivery, revenue tracking, reporting, and commercial processes across NET-A-PORTER and MR PORTER.Some of the essentials for you to know are:Location: Our Westfield office in LondonReporting into: Global Head of Brand PartnershipsBesides a competitive salary, we can offer you:Performance bonus schemes dependent on the type of role you are inA pension that both you and the company contribute tooA portal with an array of discounts on things like theme park and cinema ticketsOur famous staff discount along with exclusive staff salesPrivate healthcare for you and your familyFlexible workingA chance to be part of a fun and caring team that support each otherHere is a breakdown of what you’ll be doing:Operational & Campaign SupportSupport the Ad Operations Team with campaign setup documentation, QA tracking, and delivery monitoringAssist with traffic sheet updates, asset tracking, and campaign go-live coordinationMonitor campaign delivery data and flag underperformance or reporting inconsistenciesCoordinate cross-functional requests across Sales, Creative, Tech, and Production to support campaign delivery timelinesRevenue & Reporting CoordinationWork closely with the Business Management Team to maintain up-to-date revenue tracking spreadsheets and deal documentationSupport the collection and recording of brand commitments and ensure timely data entry for financial planningHelp prepare regular and ad hoc revenue and performance reports for internal stakeholders and brand partnersAssist with reconciliation of revenue with Finance and updates to budgeting toolsProcess & Systems AdministrationMaintain and update central trackers including pricing sheets, campaign logs, and internal dashboardsSupport the creation and formatting of team presentations, sales decks, and internal reportsAssist in process documentation and the continual improvement of team workflows and operationsLiaise with internal departments to collect required data for seasonal and quarterly reviewsGeneral Coordination & Team SupportSchedule and coordinate meetings, team check-ins, and campaign wrap-up sessionsSupport ad hoc requests from the Global Head of Brand Partnerships related to reporting, analysis, or process supportHelp ensure compliance with campaign tracking, tagging standards, and financial data accuracyThe type of person we are looking for:2-3 years of experience in a business support, operations, or digital marketing environmentStrong Excel skills (data entry, formulas, pivot tables) and excellent PowerPoint proficiencyHighly organized, with strong attention to detail and a methodical approach to task managementComfortable working with numbers, reporting tools, and campaign dataProactive, collaborative attitude with the ability to manage multiple priorities across stakeholdersStrong communication skills and confidence working cross-functionally in a fast-paced environment
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