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Yell Ltd
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  • Speech Analyst  

    - Chester
    Job DescriptionAs the Customer Analytics Analyst you are responsible f... Read More
    Job Description

    As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture.You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvementThis is a remote role that can be based any where in the UK.
    Qualifications

    Experience working with customer databases, speech/text/sentiment technology to drive insight Practitioner in data manipulation and analysis Competent in preparing written reports, analysis, and briefings Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team Familiar with Speech and Text Analytics systems ( Verint preferred ) Microsoft Excel (Advanced) and PowerPointMicrosoft SSRS Report BuilderSQL/Other BI SystemExperience of analytical methodologyClosing date for this role will be Friday 14th November with a 2 stage remote interview process. 

    Additional Information

    Why join us?Competitive SalaryAt least 31 days holiday (inc. public holidays), building to 34 over 5 yearsSavings at over 900 outlets inc. supermarkets, fashion, electronics, and travelAccess to mind, money and movement wellbeing resources and gym discountsSavings on eyecare and free eye tests Company-wide and local recognition schemes24/7 Employee Assistance Programme support Pension scheme for colleagues aged 22 to State Pension AgeLife insurance for all  Read Less
  • Speech Analyst  

    - Bristol
    Job DescriptionAs the Customer Analytics Analyst you are responsible f... Read More
    Job Description

    As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture.You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvementThis is a remote role that can be based any where in the UK.
    Qualifications

    Experience working with customer databases, speech/text/sentiment technology to drive insight Practitioner in data manipulation and analysis Competent in preparing written reports, analysis, and briefings Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team Familiar with Speech and Text Analytics systems ( Verint preferred ) Microsoft Excel (Advanced) and PowerPointMicrosoft SSRS Report BuilderSQL/Other BI SystemExperience of analytical methodologyClosing date for this role will be Friday 14th November with a 2 stage remote interview process. 

    Additional Information

    Why join us?Competitive SalaryAt least 31 days holiday (inc. public holidays), building to 34 over 5 yearsSavings at over 900 outlets inc. supermarkets, fashion, electronics, and travelAccess to mind, money and movement wellbeing resources and gym discountsSavings on eyecare and free eye tests Company-wide and local recognition schemes24/7 Employee Assistance Programme support Pension scheme for colleagues aged 22 to State Pension AgeLife insurance for all  Read Less
  • Digital Account Director  

    - Stockport
    Job DescriptionWe have an opportunity for a Digital Account Director f... Read More
    Job Description

    We have an opportunity for a Digital Account Director for the North West covering Cheshire / Greater Manchester, Merseyside and Lancs,  joining a community of Digital Account Directors within Yell’s Field Sales channel. You will deliver best in class, high end and bespoke digital solutions high-value client base. Each Yell Agency Customer will have a minimum annual spend of £8K across a wide product range.The primary function of the role is to retain, nurture and grow customers’ product spend into high performing digital marketing solutions, whilst actively sourcing new business and working with a team on BDMs to drive referrals into your pipeline. Essentially, the need to develop and grow your client’s digital portfolio will be your everyday driver as well acquiring new high value customers looking for a digital agency level solution.Key Responsibilities:Managing an elite portfolio of customers, with annualised spend ranging from £8000 - £70,000.Delivering growth sales primarily from our premium & bespoke products - actively identifying and acquiring new digital opportunities by developing advertising programs that meet clients’ needs and the Yell agency minimum spend thresholds.Working with your Field Sales Manager and team of BDM’s to drive high quality referral opportunities whilst supporting in the training and development of the BDM’s within your territory.Nurturing relationships with key stakeholders within the business including your Digital Marketing Manager, whom you share your accounts with, product and commercial managers, L&D, marketing and finance. Training and Onboarding: Facilitate training sessions and onboarding programs for new and existing team members, ensuring alignment with organisational goals.Best Practice Implementation: Drive the adoption of best practices within the team, leveraging your experience to cultivate a high-performance sales culture.
    Qualifications

    A minimum of 3 years’ experience in managing high value digital advertising accounts.Ability to demonstrate a highly successful track record of digital sales performance during their career to date from both a base of customer and high value acquisition.A strategic thinker with a high understanding of digital marketing campaigns and technology.Resilient and disciplined with tenacity. Never afraid to ask for testimonials which supports their client dedicated ethos.Ability to demonstrate a highly effective personal development plan to continuously adapt to the digital market and keep in touch with what our competitors are doing.An excellent communicator with the ability to explain complex digital information clearly and concisely.Emotionally Intelligent, demonstrating respectful, professional and collaborative approaches to team member and supporting functions within the business.Task orientated, everyday willing to go the extra mile for their client. Flexible – able to adapt to changing priorities and targets and strategies quickly.

    Additional Information

    Why join us?Salary £51,000 , OTB £22K , Car Allowance of £6000 or £6000Yell Gold Award annual incentive At least 31 days holiday (inc. public holidays), building to 34 over 5 yearsSavings at over 900 outlets inc. supermarkets, fashion, electronics, and travelAccess to mind, money and movement wellbeing resources and gym discountsSavings on eyecare and free eye tests Company-wide and local recognition schemes24/7 Employee Assistance Programme support Pension scheme for colleagues aged 22 to State Pension AgeLife insurance for all  Read Less
  • Digital Account Director  

    - Liverpool
    Job DescriptionWe have an opportunity for a Digital Account Director f... Read More
    Job Description

    We have an opportunity for a Digital Account Director for the North West covering Cheshire / Greater Manchester, Merseyside and Lancs,  joining a community of Digital Account Directors within Yell’s Field Sales channel. You will deliver best in class, high end and bespoke digital solutions high-value client base. Each Yell Agency Customer will have a minimum annual spend of £8K across a wide product range.The primary function of the role is to retain, nurture and grow customers’ product spend into high performing digital marketing solutions, whilst actively sourcing new business and working with a team on BDMs to drive referrals into your pipeline. Essentially, the need to develop and grow your client’s digital portfolio will be your everyday driver as well acquiring new high value customers looking for a digital agency level solution.Key Responsibilities:Managing an elite portfolio of customers, with annualised spend ranging from £8000 - £70,000.Delivering growth sales primarily from our premium & bespoke products - actively identifying and acquiring new digital opportunities by developing advertising programs that meet clients’ needs and the Yell agency minimum spend thresholds.Working with your Field Sales Manager and team of BDM’s to drive high quality referral opportunities whilst supporting in the training and development of the BDM’s within your territory.Nurturing relationships with key stakeholders within the business including your Digital Marketing Manager, whom you share your accounts with, product and commercial managers, L&D, marketing and finance. Training and Onboarding: Facilitate training sessions and onboarding programs for new and existing team members, ensuring alignment with organisational goals.Best Practice Implementation: Drive the adoption of best practices within the team, leveraging your experience to cultivate a high-performance sales culture.
    Qualifications

    A minimum of 3 years’ experience in managing high value digital advertising accounts.Ability to demonstrate a highly successful track record of digital sales performance during their career to date from both a base of customer and high value acquisition.A strategic thinker with a high understanding of digital marketing campaigns and technology.Resilient and disciplined with tenacity. Never afraid to ask for testimonials which supports their client dedicated ethos.Ability to demonstrate a highly effective personal development plan to continuously adapt to the digital market and keep in touch with what our competitors are doing.An excellent communicator with the ability to explain complex digital information clearly and concisely.Emotionally Intelligent, demonstrating respectful, professional and collaborative approaches to team member and supporting functions within the business.Task orientated, everyday willing to go the extra mile for their client. Flexible – able to adapt to changing priorities and targets and strategies quickly.

    Additional Information

    Why join us?Salary £51,000 , OTB £22K , Car Allowance of £6000 or £6000Yell Gold Award annual incentive At least 31 days holiday (inc. public holidays), building to 34 over 5 yearsSavings at over 900 outlets inc. supermarkets, fashion, electronics, and travelAccess to mind, money and movement wellbeing resources and gym discountsSavings on eyecare and free eye tests Company-wide and local recognition schemes24/7 Employee Assistance Programme support Pension scheme for colleagues aged 22 to State Pension AgeLife insurance for all  Read Less

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