IT Infrastructure Engineer
Location: Birmingham / Hybrid | Network-wide collaboration
Closing date: 20th January 2026
Salary: up to £47K dependant on experienceAt CrossCountry, our timetable sits at the heart of everything we do — connecting communities across the length and breadth of the UK. Delivering this complex, nationwide service relies on resilient, high-performing Digital and IT services, especially at a time of industry transformation and major investment.We’re proud of the service we provide to our passengers, and we’re now looking for an Infrastructure Engineer / Systems Administrator to join us to support the day-to-day operation and routine maintenance and optimisation of CrossCountry Trains’ IT technology tools and utilities.The role will have a focus on the Microsoft 365 technology stack ensuring the continued operation and the resolution of complex incidents and project support requestsThe Role
As Infrastructure Engineer / Systems Administrator, you’ll be responsible for the maintenance and administration of CrossCountry’s M365 stack and all supporting tools and utilities, ensuring they are fit for purpose and enhance productivity whilst protecting business data and managing Azure AD, authentication policies and role-based access controls
Key ResponsibilitiesYou will:Optimise Teams, SharePoint and OneDrive to drive effective enterprise communications capabilityTroubleshoot and resolve complex M365 related incidents ensuring downtime is minimisedMaintain data integrity, back-up policies and disaster recovery strategiesSeek to make recommendations for optimisation and automation through the use of PowerShell and M365 admin toolsEnsure approved applications are suitably packaged and available for deployment through tools such as InTuneMaintain detailed records of ticket resolutions, configuration, changes and compliance audits in the ITSM toolingManage the lifecycle of non-standard report requests through to fulfilment adhering to the agreed proceduresEngage third party support as required, working collaboratively to resolve issuesAble to undertake maintenance activity at times that minimises disruption to operational servicesProvide support for CrossCountry Train’s complex projects as requiredUse defined processes consistently to identify and propose any potential risks, quantifying and documenting the probability of occurrence and the impact on the business and coordinating the development of countermeasures and contingency plans.Support with service improvement initiatives and programmes.Be part of the Out of Hours Rota for supporting incident resolution for business-critical services.Work as part of the Service Support Team during busy periods to manage ticket volumes resolving general IT incidents and requests.About YouYou’ll bring a strong service mindset, thrive in a fast-paced operational environment, and be motivated by delivering excellent outcomes for customers.You’ll have:Proven proficiency in Microsoft 365 administration, Azure AD, Exchange Online, SharePoint and TeamsCompetence in Windows environments and virtualisation (VMware)Extensive experience of working in an IT support role engaged in incident, request and problem resolutionUp to date technical knowledge of the M365 stack including Active Directory, Exchange and Group PolicyExcellent analytical and problem-solving skills, with a data driven mindsetExcellent communication skills with the ability to engage with stakeholders at all levelsExperience of deployment Tools such as InTune or SCCMStrong communication skills with the ability to interact effectively with both technical and non-technical stakeholdersAbility to support colleagues and transfer knowledge to aid shift-left principles, and promote team developmentExcellent organisational skills with the ability to effectivity prioritise and execute tasks in a high-pressure environmentCustomer centric approach with a strong desire to deliver an excellent customer experience every time.Proven proficiency in Microsoft 365 administration, Azure AD, Exchange Online, SharePoint and TeamsCompetence in Windows environments and virtualisation (VMware)
Ideally, you’ll also have:Relevant IT related degree or holds an equivalent level of experience and professional qualificationsITIL V4 FoundationMicrosoft 365 Certified: Administrator ExpertWhy Join CrossCountry?You’ll be part of an organisation undergoing exciting change, where IT plays a vital role in delivering a service millions of passengers rely on every year. This is an opportunity to make a real, visible impact — and to be proud of the service you help deliver.Diversity & InclusionAt CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.
Click Apply Now to take the next step in your journey with CrossCountry Trains.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
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