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  Senior Casualty Broker  

  WTW

  - London

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Casualty Broker will play a vital role in our London Placement Team, working closely with clients and insurers to develop tailored insurance strategies. This role demands a strategic mindset, excellent client management skills, and a deep understanding of the insurance landscape to structure and price complex solutions. The successful candidate will drive placement strategies, ensuring compliance with internal standards and expert utilization of broking systems and ability to collaborate effectively across teams to deliver tailored client solutions in a fast-paced, global environment. As part of the team, you will: The Role : Understand a client or prospect’s business, situations, opportunities, problems and key issues Manage relationships and negotiate placements with the insurance market Work with Account Executives and Sales Team in determining appropriate solutions and structuring and pricing the deal Identify appropriate markets and determine placing strategy Create and grow relationships with underwriters in London and international markets Some experience in pricing and designing conceptual programmes Ensure ongoing compliance with Willis Towers Watson guidelines and procedures. Ensure good relationships and communication with other Willis Towers Watson associates A thorough understanding and an expert real time user for all relevant systems including Broking Platform Qualifications What you'll bring: A proven track record in Insurance Broking or Underwriting is essential Strong knowledge of insurance products, especially in casualty lines. Must be prepared to work with integrity and openness, complying at all times with FCA requirements. Excellent client management and relationship-building skills. Proficiency in using broking systems and data analysis tools. Ability to work independently and manage multiple projects. Strong communication and presentation skills, both written and verbal. Analytical mindset with problem-solving abilities. Good IT skills with excellent Excel usage capability Willingness to stay updated on industry trends and regulations. Team player with a collaborative approach to work. Preferably ACII qualified or working towards the ACII qualification What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Facultative Reinsurance Broker  

  WTW

  - London

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description WTW is seeking a Facultative Reinsurance Broker to join our Natural Resources practice in London. You'll work with major energy and mining clients, design and lead facultative placements, and negotiate with London and international markets to deliver innovative risk-transfer solutions. The Role Lead facultative placements for complex Natural Resources risks. Advise clients on reinsurance structures, market trends and strategic options. Negotiate terms with underwriters across global markets. Collaborate with Risk, Actuarial and Claims specialists to deliver integrated solutions. Support reporting, presentations and portfolio insights for clients. Mentor junior brokers and contribute to a high‑performance team culture. Qualifications What you'll bring: Experience in facultative reinsurance, broking or underwriting within energy, natural resources or large industrial sectors. Strong negotiation, analytical and client‑relationship skills. Ability to manage multiple complex accounts and deadlines. Degree in Business/ Finance and/or Economics; ACII beneficial. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Health & Benefits Consultant- Healthcare  

  WTW

  - London

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Join a Leading Centre of Excellence in Health & Benefits The Health and Benefits GB practice is a specialist centre of excellence, delivering expert consulting across health, wellbeing, and protection for corporate clients. With a team of over 200 consultants and support professionals — including 20 qualified medical clinicians — we are at the forefront of designing, financing, and managing innovative, integrated health solutions tailored to meet each client’s unique needs. Be part of a team that is shaping the future of workplace health and wellbeing, where expertise, collaboration, and impact come together. The Role As a healthcare consultant, provide lead healthcare consulting advice and support to a portfolio of corporate clients, consisting of both community and experience rated private medical insurance schemes, as well as other health related benefit programmes. Clients •    Provide strategic consultative advice to clients around the design, delivery and ongoing management of their health-related benefit programmes. •    Interact effectively with vendors, clients and other stakeholders both internally and externally •    Forming part of account teams, ensuring quality standards and deadlines are met at all times •    Deliver on projects to meet or exceed client expectations Financial •    Meet chargeable hours targets •    Meet sales targets in terms of developing existing client relationships and securing ‘new logo’ appointments People •    Build strong relationships internally and collaborate effectively •    Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels •    Ability to ask the right questions and seek help where appropriate Excellence •    Increase efficiency within client teams by identifying ways to improve processes •    Analysis of data to draw conclusions and identify trends in a logical, systematic way •    Conduct benchmarking studies and other research; provide value added analyses and summaries •    Analyse and compare vendor products, services and contracts •    Collate and prepare client deliverables Qualifications What you’ll bring •    Technical knowledge regarding health-related benefit programmes, including private medical insurance as well as other areas such as dental, travel, health cash plans, personal accident and Employee Assistance Programmes •    An understanding and appreciation of broader employee health, risk and wellbeing issues, ideally gained at a brokerage firm or insurance company •    A consultative style •    Well organised and detail oriented (e.g.being able to both plan and communicate efficiently). •    Strong written and verbal communication skills •    Presentation skills •    Flexibility and proven ability to diagnose and resolve issues, strong client service orientation •    Ability to work both independently and on client teams and enjoy a fast-paced environment •    Sense of accountability and ownership in delivering to clients •    Self-starter and willingness to adapt to change •    Interest and ability to think beyond the task at hand and understand how work fits into the broader landscape •    Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Sales & Relationship Director  

  WTW

  - London

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description As part of the Global Specialty team within Insurance Consulting & Technology (ICT), you will drive and support the business development agenda for the team and broader ICT community. This position requires someone who is able to play two key roles: Pathfinder – to build relationships, map opportunities and forge strong connections with the right people at selected clients, typically C-suite and budget-holders / decision makers Facilitator – to keep client interactions grounded in reality, ensure all relevant chances to add value / extract revenue are examined and to positively challenge the client and WTW to deliver maximum value The Role The Sales & Relationship Director will be: A trusted adviser to key buyers and the most senior contacts within client organisations. Best positioned to leverage existing relationships and client knowledge to create growth opportunities across ICT. A connector to senior sellers across all areas of ICT. A key convener for client relationships and therefore not solely responsible for day-to-day client management. Proactive in facilitating growth across ICT by connecting internal and external solutions to client needs, leveraging other WTW teams where appropriate, including Willis Broking. A source of client insight and guidance for colleagues pursuing new business opportunities and retaining existing relationships. Responsible for developing a strong understanding of ICT’s propositions. Active in identifying and pursuing cross-ICT sales opportunities in collaboration with other senior sellers to deliver growth. Working closely with the Sales Effectiveness Team to maximise time spent on revenue-generating activity. Forward-looking in discussing client needs and generating opportunities beyond current circumstances. Coordinating client relationship activities across the wider team. Principles and Accountabilities The Sales & Relationship Director will be integral to the execution of WTW’s sales and client management strategy. To fulfil this role, the Sales & Relationship Director must: Understand the client’s business, workforce issues, and buyer hubs. Lead account planning sessions. Facilitate revenue opportunities adjacent to the role. Liaise with colleagues across all proposition areas to enable introductions to the full range of propositions. Work with relevant proposition leaders to identify opportunity leads. Delegate client issues to client teams for resolution and follow up as required. Qualifications What you’ll bring Insurance market experience, including knowledge of market participants and dynamics. Sales or relationship management experience. Strong commercial awareness, both externally with clients and internally within the organisation. The ability to operate independently, set priorities, and deliver against objectives. Proven capability to build relationships and networks quickly, both internally and with clients. Strong communication skills with the ability to communicate with impact. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Rewards Consultant - Financial Services  

  WTW

  - London

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description As Director, Data (GFS) for Europe, you will be at the forefront of WTW’s commercial strategy for the Global Banking and Financial Services (GFS) Study. Your mission: drive growth, foster client satisfaction, and ensure our data-driven insights empower Europe’s leading financial institutions. You will work hand in hand with the European Financial Services advisory teams to ensure that GFS data, benchmarks and analyses are tailored to banking clients’ needs across Europe and are used consistently in advisory work. The position is a member of the European Financial Services team and  has a matrix reporting to the European Financial Services leader (based in Europe) and the GFS leader (based in the US). The Director will collaborate with a team of senior professionals, in Europe and the US, to enhance business development, optimize client relationships, and align organizational objectives with evolving market demands. The Director will also provide expert guidance on the use of GFS data in advisory engagements, acting as the primary point of contact between advisory teams and the GFS data programme for European banking clients. The Role Key Responsibilities Client Engagement & Relationship Management Partner across W&R to engage prospects, understand their needs, and deliver tailored compensation data solutions. Oversee client renewals and account management with a strong focus on retention and upselling opportunities. Lead new client acquisition initiatives to ensure robust participation in studies and high levels of client satisfaction Commercial Strategy & Market Positioning Implement the Global GFS strategy, driving market penetration and competitive positioning. Monitor sales performance and trends for the GFS Study, identify improvement areas, and make data-driven decisions. Sales Growth & Campaign Support Identify and track key accounts and sales objectives, influencing strategies for cross-selling and upselling. Support sales campaigns and track return on investment (ROI). Leadership & Team Development Foster a sales culture within the team by coaching and mentoring members to become successful business developers. Encourage continuous learning and professional growth. Promote collaboration, open communication, and celebrate team successes. Cross-Functional Collaboration Work closely with W&R Practice Leaders, Industry Leaders, the European Financial Services advisory teams and the GFS data operations team to ensure a joined-up approach to European banking clients. Data and Advisory Integration Work closely with European Financial Services advisory teams to understand client questions and ensure that GFS data, segmentations and peer groups effectively support those needs. Act as an internal subject matter expert on the GFS Study for banking clients in Europe, including methodology, coverage and appropriate use of the data in advisory work. Join key client discussions together with advisory colleagues to explain data findings, respond to technical questions and support Remuneration Committee and executive-level conversations. Translate feedback from advisory projects and client work into requirements for the GFS data operations team, for example on new job families, peer cuts, regional segmentations or additional analytics. Support the design and delivery of bespoke benchmarking and analytics for strategic advisory projects, ensuring consistency between study data and project outputs. Qualifications What you’ll bring Proven experience in commercial or business development roles within banking and financial services. Experience working with compensation survey data, benchmarking or similar market intelligence products, ideally within banking and financial services. Strong communication and negotiation skills to engage effectively with clients and stakeholders. Collaborative mindset with the ability to inspire and motivate junior colleagues. Skilled at navigating multiple stakeholders and delivering results. Deep understanding of the banking and financial services industry, including market trends for informed decision-making and strategic planning. Clear, concise, and confident written and verbal communication skills. Strong analytical skills with the ability to translate complex data into clear messages for advisory colleagues and senior client stakeholders. Proven experience collaborating with consulting or advisory teams on client delivery, including joint client meetings and preparation of materials for senior committees. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Senior FINEX Cyber Account Executive  

  WTW

  - Ipswich

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description WTW is seeking an experienced Cyber Account Executive to join our FINEX Cyber team in Ipswich. This is a mid–senior‑level opportunity for a driven and technically confident professional to take ownership of a portfolio of UK cyber insurance clients, lead renewal strategies, and contribute directly to the evolution of WTW’s cyber proposition. Working closely with senior leadership, underwriting partners and global colleagues, you will play a key role in shaping client outcomes, influencing placement strategy, and driving commercial growth across our UK cyber portfolio. This role offers a high degree of autonomy, visibility, and impact; ideal for someone ready to take the next step in their cyber broking career. The Role Client Leadership & Relationship Management Act as the day‑to‑day lead for a portfolio of mid‑to‑large UK cyber clients. Own renewal preparation, client strategy discussions, and placement execution. Drive retention, identify growth opportunities, and support cross‑sell initiatives across WTW. Build and maintain strong, trusted relationships at multiple levels within client organisations. Provide clear, commercially focused advice on cyber coverage options, emerging exposures, and market developments. Broking, Placement & Market Engagement Lead or support the placement of cyber insurance programmes into the London and regional markets. Prepare high‑quality market submissions, negotiate terms and conditions, and secure competitive outcomes for clients. Interpret underwriting feedback and influence market positioning through strong narrative, data insights, and negotiation. Contribute to placement strategy alongside senior brokers and FINEX leadership. Maintain strong working relationships with key cyber underwriters across the UK market. Technical Expertise & Portfolio Support Analyse cyber risk information, assess client exposures, and translate technical details into actionable recommendations. Support the development of cyber insights, benchmarking, modelling outputs and client‑ready materials. Contribute to reporting, stewardship meetings, and portfolio reviews for key accounts. Stay abreast of cybersecurity trends, claims activity, regulatory changes, and shifts in market appetite. Collaboration & Team Contribution Work closely with colleagues across FINEX, Claims, Risk Advisory, Analytics, and the wider WTW network to deliver integrated solutions. Mentor and support junior brokers, analysts and apprentices within the team. Contribute to the continuous improvement of processes, tools, and client delivery frameworks. Uphold WTW’s standards of compliance, accuracy, documentation, and operational excellence. Qualifications What You’ll Bring Experience in cyber insurance or commercial lines broking/underwriting with exposure to cyber clients. All Inclusive client‑handling capability and confidence managing mid–senior stakeholders. Good understanding of cyber coverage structures, risk considerations, and insurer requirements. Strong negotiation skills with experience interacting with London or regional markets. Ability to manage multiple deadlines while maintaining accuracy and high service standards. Professional communication skills — articulate, structured, and commercially minded. A collaborative mindset and enthusiasm for growing your expertise within a fast‑evolving class. Progress toward CII/ACII is beneficial but not essential. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Technical Delivery Manager  

  WTW

  - Ipswich

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description WTW’s Global Enterprise Technology team is building a world-class organization to drive technology delivery across our global business. As a Technical Delivery Manager, you will play a pivotal role in leading complex infrastructure and technology projects—bridging strategy, execution, and delivery excellence. You’ll work with cross-functional teams across geographies to deliver enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes. We’re looking for pragmatic, hands-on delivery leaders who can turn strategy into results, ensuring that technology changes are executed on time, within scope, and to the highest standards. The Role: Project & Delivery Management Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover. Develop and maintain project plans, budgets, and schedules, ensuring delivery against milestones. Identify, assess, and mitigate project risks; proactively resolve issues and dependencies. Drive adoption of Agile, DevOps, and other modern delivery methodologies. Stakeholder & Team Leadership Serve as the primary liaison between business stakeholders, engineering teams, and external vendors. Facilitate cross-functional collaboration across multiple regions and time zones. Host regular team reviews, retrospectives, project updates and steering sessions to ensure transparency and alignment. Mentor teams to build delivery discipline, accountability, and continuous improvement. Technical Leadership Partner with Engineering, Architecture, Security, Business, and Operations teams to translate problem statements into executable delivery plans. Maintain working knowledge of core infrastructure technologies to guide discussions and decisions (e.g., Azure, Windows/Linux servers, Active Directory, pipeline, networking, monitoring and logging tools). Ensure compliance with information security, data privacy, and operational standards. Vendor & Financial Management Manage vendor relationships, contracts, and budgets related to assigned projects and platforms. Oversee procurement activities, including quotes, purchase orders, and invoicing. Qualifications What you'll bring: Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field. Experience: Developed extensive years experience in technical delivery, infrastructure project management, or engineering leadership roles within large, global organizations. Skills & Expertise: Proven ability to deliver large-scale, cross-functional technology projects. Strong understanding of enterprise infrastructure technologies and services. Excellent communication, negotiation, and stakeholder management skills. Strong experience in roadmap development, work prioritization, and delivery planning. Familiarity with Agile/Scrum delivery frameworks and project tools (e.g., Azure DevOps, Jira, SharePoint, Visio, MS Office Suite). Vendor management and financial oversight experience. Preferred: Certifications such as PMP, CSM, or SAFe. Experience in end user services (DaaS, VDI, Endpoint Management). Background in technical product management or delivery of large global infrastructure solutions. Core Competencies: Leadership & Collaboration Strategic & Analytical Thinking Adaptability & Resilience Roadmap & Prioritization Excellence Results Orientation Customer & Stakeholder Focus Why Join Us Opportunity to drive high-impact, global technology initiatives. Work with a collaborative, diverse team that values innovation and accountability. Competitive compensation, benefits, and professional growth opportunities. Help shape the technology foundation that supports one of the world’s leading advisory and broking firms. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com Read Less

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  Pensions Administrator  

  WTW

  - Woking

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description A fantastic opportunity for an entry level candidate to join WTW, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients. Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills. We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. Our administrators are trained in various case types and pension schemes  and are expected to progress from basic to more complex case types within the first 6-12 months of their employment. The Role Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email. Consistently provide a high quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within “Right First Time” targets. Develops knowledge and capability over a  number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions. Resolves member queries by providing excellent member and client care in an empathic and supportive manner. Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution. Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly. Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation. Qualifications What you’ll bring Ability to work to a high level of accuracy with excellent spoken and written communication skills to provide high quality written and verbal communications (both emails and letters). Ability to work self-sufficiently following procedural documentation. Ability to proactively manage time and work priorities to meet volume and accuracy targets. Previous experience of working in a customer service environment, dealing with, and speaking directly to customers and clients including managing challenging or apprehensive customers. Previous experience of working in Financial Services Capable of creating a sense of calm and showing genuine empathy to make our members feel at ease. Having the ability to bring a kind, respectful attitude and excellent customer service skills to every verbal and written interaction. Ability to use excel spreadsheets and mathematical skills to complete pension calculations would be an advantage Previous experience working as part of a team and in a busy, fast-paced environment would be an advantage. Desire to learn new things and start a career in the Pensions industry. Experience using Microsoft Word to produce automated and manual letters to members. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email  candidate.helpdesk@wtwco.com (OGB2) Read Less

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  Senior DC Pensions Administrator  

  WTW

  - Woking

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid. In this role, you will play a vital role in mentoring and checking the work of the Junior Pensions Administrators. The Role Working within an administration team, servicing both member and client queries in relation to DC pension schemes. In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved. Deputise in the absence of the Team Leader. Be a senior point of reference on technical issues and non-standard cases. Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken. Train, support and mentor junior associates and hold regular feedback sessions. Assist in more complex/project work when required including complaints . Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader. Ensure that targets and deadlines are met. Qualifications What you'll bring Experience of administrating occupational pension schemes especially DC pension schemes Experience of coaching and supporting less experienced associates. Excellent interpersonal skills to include good written and verbal communication. Good time management skills and the ability to organise and prioritise own workload. Able to work to a high level of accuracy. Customer and quality focused. Computer literate. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email  candidate.helpdesk@wtwco.com (OGB2) Read Less

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  Senior Pensions Administrator  

  WTW

  - Leeds

  Posted: 28/04/2026

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  This job is with WTW, an inclusive employer and a member of myGwork –... Read More

  This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Join us as a  Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Leeds, Redhill or Welwyn working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. Qualifications What you'll bring Previous experience working in an occupational pension administration team (DB and/or DC experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email  candidate.helpdesk@wtwco.com (OGB2) Read Less

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