Job Description
Reporting to the Digital and Innovation Lead, the Digital Onboarding Manager’s role is to support the design, delivery and implementation of digital products across the business.This role is ideal for someone who is early into their digital management career path, highly organized, creative, curious, and eager to learn.You’ll work closely with senior team members, the wider technology team, and stakeholders to assist in planning, coordinating, and communicating project progress and key deliverables. You’ll also gain experience in digital product development, remote collaboration, and modern project management practices. Working with the Digital Product Manager & Digital Products Administrator to deliver digital solutions across all brands within the WSH group.Objectives of this role:Support the development, organization, and improvement of digital apps, customer-facing technology, platforms and tools used across the business.Assist in gathering requirements, defining project tasks, and maintaining project timelines under guidance from senior team members.Responsible for driving the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutionsCreate impactful content, user friendly digital experiences that support hospitality and catering across multiple channels.Help coordinate remote teams and external partners to ensure work remains on track.Monitor project updates, risks, and progress, escalating issues when needed.Build strong working relationships with stakeholders through clear and proactive communication.Contribute to a culture of continuous improvement of app development and digital innovation.Key Accountabilities include:Support the planning and execution of digital projects from initiation instruction to delivery.Maintain project documentation, schedules, and task lists using digital tools.Customer success management and successful onboarding of applications into business areas and locations.Assist in tracking project progress and preparing reports for senior stakeholders.Create digital experiences which align with business standards and client objectivesCollaborate with remote colleagues using communication and project management platforms.Participate in meetings, take notes, and follow up on action items.Support testing, feedback gathering, and user experience improvements for digital platforms.Lead interactive conversations, coaching sessions, workshops & peer-led discussions that help users apply technology in their day-to-day operations.Work closely with stakeholders to gather requirements & prioritize initiativesAct as trusted advisor across business, building strong relationships & tailoring adoption approaches with different teamsMonitor adoption metrics and use insights to identify opportunities for continuous improvement and success managementCreate solutions and messaging to customer needs with supporting resourcesServe as the bridge between restaurant partners and internal operational team to ensure their digital storefront looks world-classHandle administrative tasks with precision, ensuring our end users are comfortable with our processes & systems
Qualifications
What we want from you:2 years+ experience in customer onboarding, customer success,implementation or project-based rolesStrong organizational skills with the ability to manage multiple tasks remotely and prioritize effectively.Confident communicator with good written and verbal skills and the ability to create clear, engaging business communicationsComfortable working independently in a remote environment with regular check-ins and support.Curious and passionate about emerging technologies and improving working life for colleagues and clients alikeEagerness to learn new digital tools, platforms, and project methodologies.Experience in leading technology adoption and business change initiatives including stakeholder engagement at all levelsExcellent interpersonal and influencing skills with a proactive positive “can do” attitudeStrong understanding of delivering digital solutions in place of traditional catering service outputsAbility to apply creative design thinking and agile methods to digital solution conception & developmentBe able to quickly understand customer marketing landscapes and specific communication challengesExperience working within technology driven environment, preferably with experience in contract catering or hospitality industry.High attention to detail with the ability to manage the administrative lifecycle of multiple projects simultaneously and proactively solve problemsComfortable with Project Management principles and PM softwareExperience in working with digital platformsLook and feel is important to us, so taking a confident approach when looking at the customer user experience is paramountPrepared to be flexible with working hours and travel as requiredExcellent time-management skills and the ability to self-organizeComfortable working with remote communications channels, such as Microsoft Teams, email and other virtual meeting softwareAbility to work autonomously yet collaboratively with team members across various parts of the businessHave a proactive and positive attitude to work in general
Additional Information
And in return, we offer:25 days holiday (plus public holidays)Plus your birthday offEnhanced pensionLife Assurance coverMedical Insurance for youDiscounts available on the high street shops, holidays, gyms and cinemasWellbeing assistanceVolunteering DaysEnhanced maternity leaveSecondary Carer leaveWedding/Commitment day leaveBespoke training and development, including apprenticeshipsAnnual salary up to £40,000 depending on experience
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