Woodland Group are recruiting an Ocean Import Trade Customer Service Coordinator for our Asia team and working closely with the Operations team. The Ocean Import Trade Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods. Previous experience dealing with Far East LCL/FCL ocean-freight imports, bookings, operations (beneficial),About us:Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.About the roleUse the most appropriate method of communication (telephone, e-mail, MS Teams and letters) when being the first point of contact for all customers;Develop and maintain effective working relationships with key customers to develop more business opportunities;Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;Be a focal point for all queries from Key Account Customers; andAny other duties as required by management for the smooth and efficient operation of the department.Work with the operations team to continually improve processes and business performance;Achieving agreed individual objectives;Understanding and adhering to all Woodland policies and procedures relevant to the role.Support changes in the role necessary to take the department and business forward; andWork to achieve personal objectives set at appraisal and/or those set monthly or quarterly.Personal SpecificationMinimum 3 years plus experience within Ocean Import Trade (Asia preferable but not essential)Knowledge managing shipment bookings direct with clients, overseas agents.Good understanding on shipping schedules and carrier proceduresGood communication skills – written, email & phoneUnderstanding of carrier freight rates (not essential but a requirement, training provided)Good understanding, knowledge to create customer quotations, both FCL/LCL. (not essential but a requirement, training provided)Attention to detail & well organised key, plus able to perform within a busy, thriving environmentWhy you'll love working for us:We have a new UK benefits programme based on what our staff asked us for! This includes...Generous holiday allowance which rises with service.Recognition awards and Incentives.Length of service incentivesEnhanced occupational maternity payProfit share schemeSalary sacrifice pension schemeLife assuranceHealth cash planMental health and stress hotlineRetail discounts and awardsDiscounted health club membershipReal career opportunitiesTeam bonding opportunities and eventsTo be part of a fast-moving exciting company with a great team of people.And much more…We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
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