Presentation Specialist – IBK CoRe & Healthcare TeamsPosition: Desktop Publishing Satellite OperatorSalary: £38,000-£40,000 per annum, depending on experience
Location: London EC1A 1HQ
Contract: Permanent, full time
Shift details: 37.5 hours per week; Mon-Thu 11am-7pm, Fri 9am-5pm with a 30-minute unpaid lunch break
Work model: Fully onsiteWilliams Lea seeks a Presentation Specialist to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, partnering with major investment banks, law firms and professional services firms worldwide. With nearly 7,000 employees, we operate within complex and highly regulated environments across onsite client locations, onshore facilities, and offshore delivery centres.We are seeking a Presentation Specialist / DTP Satellite Operator to join our dedicated CoRe & Healthcare teams. This is a highly collaborative, fast-paced role supporting high-level stakeholders with accurate, engaging and brand-consistent presentation materials.Purpose of the RoleThis role supports the production of high-quality presentation materials for the Industrials and Healthcare teams, while also assisting the main presentations department during quieter periods. You will work closely with bankers and internal stakeholders in a professional, proactive, and consultative manner, ensuring all deliverables meet Bank of America’s brand, style, and quality standards.You will take ownership of your workflow, from receiving requests through to completion, ensuring accuracy, consistency, and timely delivery. This includes managing the satellite workflow, coordinating with the Workflow Coordinator, and providing updates as needed. The role requires someone adaptable, detail-driven, and confident in managing deadlines in a high-pressure, corporate environment.Key ResponsibilitiesProduce high-quality presentation materials using both bank templates and non-standard templates as requiredDeliver amendments, formatting, and document creation to an excellent standard, ensuring accuracy, consistency, and adherence to brand guidelinesUse advanced PowerPoint, Word, Excel, and Adobe Creative Cloud tools to deliver engaging, visually polished materialsManage your own workflow, providing clear communication to requestors and notifying the main department during downtimeTake full ownership of the quality and timeliness of all assigned workBuild a strong understanding of the bank's work processes, priorities, and expectationsProvide clear, comprehensive handovers to the main department when requiredMaintain regular contact with the Shift Manager and attend team briefingsUse Symphony accurately for job management and workflow trackingManage the satellite workflow, coordinating with the main department for support and handoversShare knowledge and contribute to a positive, collaborative team cultureMaintain exemplary attendance, time management and communication with clients, the front desk, and managementEnsure adherence to SLAs, KPIs, and quality standardsConduct quality checks on work produced and log findings appropriatelyRepresent Williams Lea professionally at all times and maintain excellent client serviceGeneral TasksAccurate and timely production of all presentation materialsThorough quality-checking of all work before submissionCompliance with department processes, policies and quality standardsPrompt reporting of issues or errors to the relevant teamsSupport with ad hoc tasks as requested by Williams Lea or the clientKey Skills & CompetenciesAdvanced PowerPoint, Word, Excel and strong working knowledge of Adobe Creative CloudAbility to design engaging, client-style templates and creative layouts (the CoRe & Healthcare teams require non-standard, more visually creative templates)Strong understanding of formatting, layout, consistency and presentation best practiceExcellent accuracy, attention to detail, figure-checking, and proofreadingAbility to prioritise work calmly and effectively in a high-pressure environmentStrong organisational skills and the ability to manage workload independentlyFast learner with the ability to quickly understand team preferences and workflow nuancesExcellent communication skills across all levelsCreative thinker with the ability to produce innovative and attractive slidesProfessional, client-service-oriented approachProblem-solving ability and sound judgement when working independentlyExperience working in a corporate, deadline-driven environmentTeam player with the ability to contribute to a supportive cultureSelf-motivated, proactive and able to work on own initiativeHigh level of accountability, professionalism and autonomyPersonal AttributesProfessional, composed and client-focused at all timesStrong service mentality and commitment to excellenceFlexible and adaptable with a positive attitudeOpen to ongoing learning and continual improvementDetermined, resilient and willing to go the extra mile when neededAble to quickly pick up new skills and software relevant to the serviceRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday plus bank holidaysSalary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliancesLife AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at .View our Privacy Notice
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