Creative Project ManagerSalary: £48,400 per annum, plus company benefitsLocation: London E14Contract: Permanent, full timeShifts: 37.5 hours per week, Mon-Fri 7:30am-3:30pm with a 30-minute unpaid breakWork model: Hybrid; 3 days worked onsiteWilliams Lea seeks a Creative Project Manager to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. Purpose of the RoleAs a Project Manager you will play a crucial role within the Creative Services team, a bustling in-house design group that manages numerous briefs on a daily basis. Innovation is central to our approach, with the client actively encouraging the exploration of new ideas, software, and solutions. Team members must be forward-thinking, with the ability to adapt and evolve as needed. The team is
involved in a diverse range of projects, from event and campaign materials to creating engaging pitch presentations. In this dynamic and fast-paced position, the Project Manager will support a major investment banking client by serving as the primary liaison between the client and our creative studio. You will ensure that projects progress smoothly from the initial brief to final delivery, working closely with creative and production teams across the globe. Collaborating with the evening Project Manager,
you will ensure seamless handovers and continuity across time zones. Flexibility in working hours and the ability to provide evening cover when necessary are essential to meet the global demands of the account and client requirements.Overall Aim of the RoleThe ideal candidate will possess strong organisational and interpersonal skills, with experience in a creative agency environment and in an investment bank, along with excellent attention to detail. You will confidently manage workflows, optimise internal processes, and maintain clear communication between stakeholders and the team. As the Project Manager, you will work collaboratively with the client, management, team leads, the Creative Director, and design teams, overseeing the successful initiation, planning, design, execution, monitoring, controlling, and closure of various design projects. You will manage day-to-day client details, prioritise delivering the best work, and build relationships and trust with people at all levels. Additionally, you will efficiently allocate and utilise resources while maintaining a cooperative, motivated, and successful team, helping clients achieve their goals through a deep understanding of their key focuses.Key ResponsibilitiesMonitor and report on project progress to ensure timelines, budgets, and client expectations are metServe as the single point of contact for the clientSupport Team Lead in resourcing the appropriate designer for each projectParticipate in pitch work and present to clientsInteract effectively and positively in a fast-paced environment with all levels of staff, demonstrating tact and diplomacyBuild and develop strong relationships with clients, managing their perceptions and expectationsAccurately assess client requirements, identify issues, make decisions, and provide solutions, addressing conflicting client requirements when necessaryCoordinate integrated presentation and design projects from brief through to executionReview incoming briefs to ensure clarity and completeness; develop detailed timelines and resource plans where requiredManage the creative inbox, triaging requests, providing timely updates to stakeholders, and confidently managing expectationsCollaborate with the Design Team Lead to guide stakeholders through production processes and ensure effective allocation of workOversee quality control of deliverables, including proofreading and copy checks as necessary, organise regular team check-ins to review work in progress, prioritise daily tasks, and identify any blockers or challengesEvaluate current workflows and proactively suggest improvements to increase efficiency and output qualityKey CompetenciesMinimum of 1–5 years’ experience within investment banking, asset management, or a creative, production, or integrated agency environmentDemonstrable experience working with creative teams and managing internal processes across multiple concurrent projectsStrong communication skills, both verbal and written, with impeccable attention to detailConfident building and maintaining strong working relationships with cross-functional teams and key stakeholdersA proactive problem-solver who remains calm under pressure, is self-motivated, and adapts easily in a fast-paced, reactive environmentProficient in Microsoft PowerPoint, with the ability to review and work with master templates, make layout adjustments, and ensure presentation consistencyExcellent multitasking and prioritisation skills, with the ability to adjust plans as neededWorking knowledge of Adobe Creative Suite and experience managing print, digital, and video projectsCalm and mature personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlinesProfessional, confident and enthusiastic team playerFlexible, reliable and trustworthyExcellent communication skills, articulate and confidentOrganised and effective and a polite confident mannerEnjoys working with and presenting to clientsCan handle and manage working on multiple projects and stakeholders at the same timeTakes a collaborative approachStrong level of technical and integrated creative design knowledgeExcellent customer relationship management skillsExceptional at problem solving, and solution drivenFlexibility regarding working hoursPersonal Specifications/AttributesEssential Skills:Excellent communication and organisational skillsStrong time management skills, the ability to prioritise an often-conflicting workloadExcellent customer relationship management skillsInnovative with the ability to implement problem solving initiativesExceptional accuracy and attention to detailDesirable SkillsExperience working in a Creative Studio environmentStrong level of technical and creative design knowledge, including digitalWorking knowledge of production cycle and print technologyUnderstanding of professional offset and digital print processesPersonal Attributes:Pro-activeResilienceCommunicativeOrganisedRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday plus bank holidaysSalary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliancesLife AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at .View our Privacy Notice
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