Business Area/Function: BES – Manufacturing and Industrial SHEQ Statement: Position: Account Director Qualifications or Required Experience: Ideally qualified to degree level Significant experience operating at a senior level delivering contract services Excellent commercial and financial acumen Experience of performance-related contracts and management systems PC literate and knowledge of the MS suite i.e. Word, Excel, PowerPoint etc. Good knowledge and experience of Business Assurance systems Good presentation, influencing, and motivation skills, with experience of managing a team Awareness of soft services Experience of working in a production environment General Overview: The Account Director will be responsible for all contractual obligations, establish effective client relations, continuously improve customer service, and develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe, with some staff based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%. The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilizing functional support and other operational teams where appropriate. Delivery Responsibilities: Work with the Sector Director to develop specific objectives in line with the business plan Develop specific objectives and business plans in line with contract growth plan Develop plans to improve direct delivery of services Assist in creating an expanded bespoke self-delivery model of FM Services Assist in developing Project Services Assist in developing Energy Services Deliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectives Operational Responsibilities: Ensure compliance with all statutory and company procedures across all functions, Safety, Health, Environmental and Quality (SHEQ) Monitor, review and demonstrate a process of continuous improvements to H
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