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Westminster City Council
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  • Job Details: Salary range: £42,912 - £46,854 per annum. Salary negotia... Read More
    Job Details: Salary range: £42,912 - £46,854 per annum. Salary negotiable depending upon experience 
    Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP 
    Hours per week: 36
    Contract type: x2Permanent 
    Closing date: 3 November 2025
    Interview date: Week commencing 10 November 2025 About Us: THE EXTRAORDINARY STORY OF KATE’S PASSION FOR NUMBERS AND PEOPLE. Housing in Westminster City Council is a world of extraordinary stories. Where dedicated and compassionate professionals bring everything to their work.  Take Kate, an absolute wizard at managing housing asset data for our annual £50m capital programme. Kate’s an inspiration to her team. Now a senior manager, she first joined as a college leaver in finance. Through Westminster’s encouragement, as well as her own hard work and determination, she’s gained professional qualifications and taken on a series of increasingly stretching roles.  Today, we depend on Kate’s analytical powers to keep track of the condition of over 21,000 of our tenanted and leasehold homes – from roofs and windows to kitchens and bathrooms. Kate’s committed to achieving the Decent Homes Standard for all our tenants and a high standard for all our leaseholders. Her passion is numbers but, because she grew up in social housing, she also understands the human stories behind the data. More than that she understands the disruption renewal work entails. So when an elderly resident’s family mentioned that their mother needed not just a new kitchen, but adaptations to her bathroom, Kate got right on to it. She co-ordinated with colleagues to assess the resident’s disability needs. Kate’s worked hard to ensure our routine external and internal stock condition surveys pick up on repairs and health & safety issues at the same time. And, by recognising patterns in the data that’s gathered, she makes a vital contribution to forward planning for large-scale capital renewal works.The Role: As a Fire Risk Assessments (FRA) Programme Coordinator, you too can make a powerful contribution. You’ll be pivotal to ensuring the safety of our residents. Support the Fire Safety Team by managing report data, assigning actions to delivery teams, tracking progress, and ensuring all evidence is uploaded to maintain a clear audit trail. You’ll monitor and ensure regulatory compliance with housing fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, the Building Safety Act 2022, and guidance from the Housing Health and Safety Rating System (HHSRS). You’ll turn to innovative thinking to manage operational risks, solve on-site issues, and streamline processes for better safety, quality, and delivery. Plus, you’ll maintain accurate records of Fire Risk Assessments (FRA) across all housing stock, ensuring assessments are up to date, actions are tracked, and remedial works are monitored through to completion. This will entail keeping accurate data on communal alarms, emergency lighting, fire doors, smoke detectors, and more. Whenever there are remedial works, you’ll liaise with the relevant teams to ensure these are completed swiftly. You’ll champion a coordinated approach to fire safety compliance. We’re keen to improve our data reporting, help us to do so by identifying operational insights, reporting gaps and through reaching out to internal teams to check that data is accurate, actionable and aligned with programme needs. You’ll share your data insights with senior leadership teams, contractor performance management, and through staff training. Plus, you’ll produce periodic statistical reports and be the main point of contact for documents on processes and procedures. Communication of fire safety information to residents is key, whether it be fire evacuation procedures, safety notices or works impacting fire systems. Support us in getting information out there, quickly and clearly. Learning from incidents and near misses is essential. You’ll help us to do this by conducting post-fire investigations, maintaining comprehensive reports and analysis of instances across the borough. Occasionally, you’ll conduct site visits to assess quality issues first hand, engaging in constructive and sometimes challenging conversations with contractors so that safety and compliance standards are always met. This is your opportunity to be proactive about reducing risk, ensuring compliance, and driving improvements in a massively important area for the residents of Westminster. Please refer to the Job Description for more information. About You: To be a good fit, you’ve previously worked in a compliance data coordination role, preferably within a local authority or housing provider environment. This has given you a good understanding of compliance safety and data requirements. You’re ready to analyse data, derive insights and patterns, build dashboards from compliance output actions, and create system reports. Backed by a good understanding of data governance, management, analysis and problem solving. Specifically, you’ve either managed or supported the management of fire safety compliance data, including fire risk assessments (FRAs), remedial actions, and certification tracking across residential housing stock. You are skilled in the use of compliance and asset management systems, such as Shine or Orchard. With confidence, you can extract, validate and present data. You’re experienced at preparing clear reports, dashboards and summaries for internal teams. As well as becoming familiar with WCC’s internal fire safety procedures and data standards, we’d like you to have a working knowledge of relevant fire safety and housing legislation, including the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022. A clear and confident communicator, you’re able to work closely with senior managers and a wide range of stakeholders, using a variety of methods. At times, you’ll be asked to represent the organisation professionally. You’re able to display sensitivity, tact and diplomacy in all situations – reacting flexibly to rapidly changing circumstances. Other skills that will be useful include strong organisation skills with an excellent eye for detail. As well as proficiency in Microsoft Excel and Microsoft Office suites, including the use of pivot tables, lookups, and basic automation to manage and present data effectively. Plus, you’re comfortable prioritising workloads, managing competing deadlines, and setting targets. No formal qualifications are necessary to apply, as our focus will mostly be on your experience and skillset. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Read Less
  • Income Officer WCC622610  

    - London
    Job Details: Salary range: £34,359 - £37,509 pro-rata, per annum (actu... Read More
    Job Details: Salary range: £34,359 - £37,509 pro-rata, per annum (actual salary £13,743 - £15,003) per annum. Salary negotiable depending upon experience 
    Work location: 24 Lilestone Street, London NW8 8SR
    Hours per week: 14.40
    Contract type: Permanent
    Closing date: 10 November 2025
    Interview date: Week commencing 17 November 2025About Us: THE EXTRAORDINARY STORY OF SERENA’S VISION Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands. Please view the extraordinary story of Serena’s Vision here.The Role: As an Income Adviser you can make your own powerful contribution to our work as you ensure that excellent customer service standards are achieved and core business objectives and performance indicators are met. Helping to ensure value for money is reflected in every aspect of the services we deliver, you’ll be responsible for meeting a number of individual targets, and manage all accounts in arrears in the area. This work will include printing arrears reports, drafting letters and possession proceedings, serving legal notices, visiting homes, managing universal credit cases and giving evidence in court on behalf of the council. Liaising with the housing benefit service, social services, NHS staff, solicitors, advice agencies, the DWP and other relevant agencies, you’ll work with other income recovery team staff, offer advice on payment methods, and set up and process direct debits and standing orders, internet payments and DWP direct deductions. We’ll also expect you to offer a holistic service to our residents, including trial calculations for housing benefit and other entitlements, income and expenditure assessments, applications for charitable grants and discretionary housing payments, the provision of food vouchers and referrals to advice and advocacy agencies. Please refer to the Job Description for more information.About You: With GCSE (or their equivalent) passes at A to C, including English and Mathematics, you’ll have experience of working in an income management, housing management or public sector environment. We’ll look for sound knowledge of best practice in the management of income recovery, debt counselling and debt collection, and a well developed understanding of the Welfare Reform Act and the Pre-Action Protocol. Ready to work as part of a team, and with excellent written, numeracy and verbal communication skills, you’ll have the ability to demonstrate and inspire enthusiasm, and possess a people-focused attitude to everything you do. Capable of prioritising your workload and setting targets while managing a wide range of competing demands, we’ll also expect you to be committed to the ideals of equality and diversity in the workplace. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. 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  • Operations Manager WCC622189  

    - London
    Job Details: Salary range: £66,084 - £76,872 per annum. Salary negotia... Read More
    Job Details: Salary range: £66,084 - £76,872 per annum. Salary negotiable depending upon experience.
    Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
    Hours per week: 36 
    Contract type: Permanent 
    Closing date: 9 November 2025
    Interview date: Week Commencing 17 and 24 November 2025

    About Us: THE EXTRAORDINARY STORY OF MATT’S IMPACT ON HOUSING CONDITIONS Public Protection & Licensing in Westminster City Council is a world of extraordinary stories—where people are passionate about making a real difference in residents’ lives. Take Matt, a Team Leader in the Private Sector Housing team. His journey started as an Environmental Health Officer, but his drive and dedication saw him rise to lead a team focused on improving housing conditions across the city. No two days are the same for Matt. He leads his team in responding to complaints from tenants facing unsafe living conditions, ensuring that issues like damp, mould, and cold homes are tackled effectively. He also plays a crucial role in bringing empty properties back into use and supporting vulnerable residents. Beyond his day-to-day work, Matt is shaping the future of the profession. Leading a recruitment campaign to bring in the next generation of Environmental Health Officers, ensuring that Westminster continues to have the expertise needed to drive change in the housing sector. Matt’s leadership isn’t just about enforcement; it’s about problem-solving, collaboration, and making a lasting impact. Whether he’s guiding his team, working with landlords to improve housing standards, or supporting tenants in need, his focus is always on creating safer, healthier homes for all.The Role: As the Operations Manager within Private Sector Housing, you will lead a dedicated and driven team of environmental health professionals, committed to using our residential licensing schemes to ensure our residents have access to safe, secure and good quality homes. Managing the operational delivery of the Service, you’ll work to ensure our private residents live in safe, well-managed, energy efficient accommodation, and enjoy a life free from the hazards that could affect their health and wellbeing. Committed to delivering improvements in housing standards, you’ll be responsible for overseeing the implementation, operation and renewal of mandatory HMO, Additional HMO and Selective Licensing schemes, and ensure properties comply with all the relevant legislation. Supporting the progression of complex enforcement cases and ensuring that robust procedures are in place for inspections, civil penalties and prosecutions balancing educating landlords on the requirements under these schemes, with the need for legitimate enforcement. You’ll be responsible for ensuring that this service is financially sustainable, reconciling the generation of income through licensing fees, recovering costs through civil penalties, and the resources required to deliver it. Leading by example as you role model our values and behaviours, and committed to the principles of equity and diversity, you’ll work closely with your colleagues, partners and other stakeholders as you help to build a sustainable, highly effective organisation, and develop our reputation as a successful council delivering great value for its residents. Please refer to the Job Description for more information.About You: To be a success in this significant role you’ll have well developed experience of leading and developing teams in a large multi-disciplined organisation with comparable scope, budgets and resources to ours, and the ability to lead our Private Sector Housing licensing schemes. Capable of establishing and building partnerships and productive working relationships with senior managers, councillors, partner organisations, communities, public agencies and statutory bodies, you’ll also have a successful track record of resource, budget, quality and performance management. You will excel in inspiring, motivating, and guiding your team to achieve outstanding performance, thanks to your exceptional interpersonal skills. Your advanced communication abilities—both written and verbal—will enable you to engage and influence colleagues and stakeholders from all backgrounds. Additionally, your strong financial acumen will allow you to drive efficiencies through innovative and effective working practices. Above all, you are dedicated to fostering a workplace culture that is supportive, collaborative, and rooted in mutual respect. Demonstrating a robust commitment to customer service, you will ensure not only that statutory obligations and community expectations are consistently met, but also that potential risks are proactively managed. Your comprehensive understanding of the challenges facing local government—alongside expertise in the legal, financial, and political landscape of public sector management—will underpin your approach. Confident in navigating political and cultural complexities, you will excel at leading successful projects and change initiatives, translating broad strategic goals into clear, actionable operational plans. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. Read Less

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