Customer Oversight Analyst Salary: Competitive , based on skills and experience Contract Type: Permanent – 35 hours a week Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Closing Date: 29/08/2026 Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: careers.wesleyan.co.uk Make a Difference in Customer Oversight The Customer Oversight Analyst is responsible for undertaking risk and control activities across the customer journey to ensure that the material outsource supplier is delivering good customer outcomes and performing against customer/operational metrics. Through detailed analysis, this role will quality assure the supplier’s outputs/performance to ensure accuracy of data and clarity of messaging to the customer, in line with Consumer Duty and to ensure a positive customer journey/experience. Your Impact Here’s how you’ll make a difference: Support the Customer Oversight Manager in day-to-day activities including the assessment, input and preparation of data and reports required for committees, and presenting at these committees as appropriate Assist the Customer Oversight team in ensuring there are adequate oversight arrangements to govern and oversee the operational effectiveness of the Supplier’s Systems
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