Operates
as a Trusted Advisor to our franchised partners within assigned countries in
the planning and execution of their launch and the subsequent ongoing
development/growth of their business.
Consults
and influences commercial and strategic behavior / decision-making that
supports the long-term development of sales/customer count growth, operational standards,
financial results, investment requirements and development targets.
Effectively
utilises data from restaurant audits, sales reports and other sources of
insight to align objectives with franchisees and achieve business goals. Builds
actionable plans that are aligned with the franchisee and drive meaningful
growth of the brand with the consumer in the marketplace.
Ensures
focus on Wendy’s brand reputation by influencing operational performance and
overall customer satisfaction in all restaurants as assigned. Enforces and executes
brand protection policies and partners with franchisees to resolve issues.
Works closely with Leadership to align on market
priorities and allocate resources, where required, to develop markets. Leads Business Review process with Leadership
and franchised partners.
What You'll Do
Franchise Consultant
/ Trusted Advisor – Consults each individual franchise organization at a
high level in a way that ensures we achieve our mutual goals. A trusted advisor in areas such as business
strategy, commercial performance and market development. Crucially, converts this knowledge and
relationship in to influence that supports overall business growth.
Country Performance and Management – Identifies
the individual requirements of each of their assigned franchisees, based on
their specific circumstances and takes appropriate action.
Partners with franchise organisations in strategic and
country-level planning to drive market growth and performance, brand ranking
and growth through excellent operations, marketing plans, new restaurants, and
enhanced facilities. Is an expert on economic model and profit roadmaps of
their country and consults to improve economic model yearly. Supports
franchisee leaders and coaches on operational performance and measures
New Market Launches –
Partners closely with new franchise partners and Wendy’s support functions to
plan and execute outstanding new market launches. Identifies and remedies and potential
barriers, and keeps leadership informed of any issues that require
escalation. Maintains a ‘high-care’
approach post-opening that ensures moving to BAU as quickly as possible.
Operational
Excellence –Conduct restaurant evaluations with franchisee operators to
assess performance on Wendy’s brand standards and then coaching to make
improvements. Coach, teach and expect Franchise Head of operations to implement
Wendy’s core operating systems to build a culture of operational pride and
excellence. Uses data effectively to triage
and diagnose root cause of opportunity and ensure immediate corrective action
Development/Restaurant
Growth - Work closely with regional development team to define, activate
and support plans for franchisees to grow, re-image and re-invest in their
restaurants using Joint Capital Planning processes, development commitments and
ongoing capital investments in their restaurants.What You'll Bring·
Bachelor’s
degree in business or related field – preferred but not required. ·
Minimum
5 years’ experience with increasing responsibility in operations management,
including P&L management of multi-unit operations·
Ability
to travel across the UK & Europe – this is a hybrid role with 70% travel ·
High
levels of business acumen and strategic mindset that combine to deliver
outstanding consulting/influencing performance.·
Ability
to lead, influence and develop organisational capability as well as achieve
results with a diverse group of stakeholders.·
Natural
capacity to quickly establish and build effective relationships across the organization.
·
Ability
to use data from various sources to identify opportunity and diagnose
root-cause, moving swiftly to remedy.What You'll GetCompetitive SalaryBonus SchemePrivate Health and Dental Care25 days paid leave plus 8 bank holidaysEmployee
Assistance Program – free mental heath support, legal guidance, financial
advice and more, whenever you needed.
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