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  • Quality Auditor (Dental) - INTERNAL  

    Welsh Ambulance Services
    - Cwmbran
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    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FR... Read More
    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST An exciting opportunity has arisen within the Operations Quality team, Welsh Ambulance Services University NHS Trust, for a Quality Auditor (Dental). The successful candidates will be joining the new CPSS quality audit team. The successful candidate will be integral to providing communications including coaching bulletins and SWAY where themes and learning are required to share learning and improve or reinforce practices. The base location will be confirmed on recruitment. Main duties of the job The successful candidates will produce audit reports evidencing quality assurance for our call answering in line with the IAED performance standards. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and/or Knowledge Essential criteria Dental Nurse registered with the General Dental Council (GDC) Minimum of 5 GCSE or equivalent including Maths and English. Emergency Medical Dispatch (EMD) or Call Prioritisation Streaming System (CPSS) certification. Evidence of Continuing Professional Development. Knowledge and understanding of equality and diversity issues in relation to learning and development. Evidence of undertaking additional skills training, willingness to be developed further. Desirable criteria International Academies of Emergency Dispatch EMD-Q or CPSS-Q Qualification. IAED Mentoring qualification. Experience Essential criteria Significant experience as a Dental Nurse Significant experience as an EMD or CPSS call handler. Evidence of a proactive approach to own CPD and development of professional practice. Evidence of working as part of a multi-disciplinary/multi-agency team. Desirable criteria Experience of delivering learning. Experience of supporting staff development. Experience of data analysis and producing reports. Experience of acting in a mentoring role Read Less
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  • Integrated Care Clinician (Paramedic) - Cardiff  

    Welsh Ambulance Services
    - Cardiff
    Apply Now
    Job overview Integrated Care Clinician (Paramedic) The post holde... Read More
    Job overview Integrated Care Clinician (Paramedic) The post holder will undertake telephone triage assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and advising callers within agreed guidelines. Are you ready for a new direction in your career with new exciting challenges? Now is a great time to work for NHS 111 Wales as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment Paramedics to join us in meeting the challenges of urgent and emergency care across Wales. NHS 111 Wales is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services. Are you looking for a different way to make the most of your Paramedicine experience? If so, we have roles for amazing people like you! We at NHS 111 Wales recognise that the ongoing pressures in many patient facing roles are leading Paramedics to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients. Main duties of the job 111 Wales is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone. At NHS 111 Wales we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners. This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment. As a Band 6 Triage and Assessment Paramedic, you’ll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi-disciplinary colleagues. Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for NHS 111 Wales will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week. The benefits of working for NHS 111 Wales: A range of supportive work-life balance policies A comprehensive CPD programme A range of health and wellbeing support services Where you will learn remote clinical decision-making skills The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body. Desirable criteria Meets all desirable criteria as per attached job description/person specification Experience Essential criteria Able to demonstrate strong listening and communication skills Able to demonstrate team working with a collaborative style Able to work to own initiative and make decisions Able to demonstrate sound clinical decision making capabilities Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development Desirable criteria Ability to speak Welsh Aptitude and Abilities Essential criteria Committed to ongoing training and development including mandatory updates. Good self-management – ie self-starter, good time keeping Ability to work under their own initiative without direct supervision. Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours) Desirable criteria Understanding of and work in accordance with the Trust values and behaviours Read Less
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  • Integrated Care Clinician (Nurse) - Cardiff  

    Welsh Ambulance Services
    - Cardiff
    Apply Now
    Job overview Integrated Care Clinician (Nurse) The post holder wi... Read More
    Job overview Integrated Care Clinician (Nurse) The post holder will undertake telephone triage assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and advising callers within agreed guidelines. Are you ready for a new direction in your career with new exciting challenges? Now is a great time to work for NHS 111 Wales as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment nurses to join us in meeting the challenges of urgent and emergency care across Wales. NHS 111 Wales is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services. Are you looking for a different way to make the most of your Nursing experience? If so, we have roles for amazing people like you! We at NHS 111 Wales recognise that the ongoing pressures in many patient facing roles are leading nurses to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients. Main duties of the job 111 Wales is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone. At NHS 111 Wales we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners. This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment. As a Band 6 Triage and Assessment nurse, you’ll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi-disciplinary colleagues. Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for NHS 111 Wales will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week. The benefits of working for NHS 111 Wales: A range of supportive work-life balance policies A comprehensive CPD programme A range of health and wellbeing support services Where you will learn remote clinical decision-making skills Support through revalidation Flexible approach and family friendly working pattern Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

    Detailed job description and main responsibilities The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body. Desirable criteria Meets all desirable criteria as per attached job description/person specification Experience Essential criteria Able to demonstrate strong listening and communication skills Able to demonstrate team working with a collaborative style Able to work to own initiative and make decisions Able to demonstrate sound clinical decision making capabilities Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development Desirable criteria Ability to speak Welsh Aptitude and Abilities Essential criteria Committed to ongoing training and development including mandatory updates. Good self-management – ie selfstarter, good time keeping Ability to work under their own initiative without direct supervision. Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours) Desirable criteria Understanding of and work in accordance with the Trust values and behaviours Read Less
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  • Shift Manager - INTERNAL  

    Welsh Ambulance Services
    - Saint Asaph
    Apply Now
    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FR... Read More
    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the EMS Coordination Team as a Shift Manager. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You must be over the age of 18 to apply for this position. This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit Main duties of the job Duties include: Being accountable for the efficient and effective management of deployment of resources to meet actual and anticipated demand. Being the first point of contact representing the Trust in situations requiring management involvement. Ensuring the effective organisation of the shift and deployment of resources. Be responsible for the operational leadership and supervision of all team members within EMS Coordination whilst on duty. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac Person specification Qualifications and Knowledge Essential criteria Post graduate education in a relevant subject or equivalent experience MPDS qualified or ability to achieve this qualification within 12 months Working towards undertaking an Operational Commander course within 12 months Desirable criteria National Vocational Qualification (NVQ) in call centre/call centre management Certificate in Management, or equivalent Commitment to continuous professional development Understanding of change management and the impact that can have on individuals, the team and an organisation Experience Essential criteria Experience in managing Ambulance Emergency Contact Centre Teams, demonstrating a good working knowledge of Call Flow, Dispatch systems, staff management including rostering and financial management. Experience monitoring service effectiveness Experienced in performance management, developing and supporting staff Experience of leading a team and recruiting staff IT literacy Implementing performance management systems Desirable criteria Experience in acting to Duty Centre Manager delivering Organisational outcomes through internal and external engagement and participation. Optimising performance of direct reports and others Delivering outcomes in line with the values and required behaviours of the organisation Facilitating change with individuals and groups Analytical ability and problem solving Delivering financial management and identification of financial savings Implementation of equal opportunities Building personal and professional credibility with management and clinical teams and staff Skills and Attributes Essential criteria Excellent written and verbal communication skills Leadership and facilitation skills Mentoring and preceptorship skills Ability to work under pressure and meet deadlines Ability to work autonomously Good planning and organisational skills Articulate with strong influencing sills Sensitive to confidentiality The ability to manage and support others during times of crisis – most commonly during or following an emergency call Standard keyboard skills Desirable criteria Proven track record in achieving objectives Financial skills, including budgetary management and costing skills Ability to interpret statistical information Research, evaluation and audit skills. Knowledge of analysing information in a meaningful manner in order to inform service provisions. Experience in report writing/presentations. Ability to speak Welsh An understanding of how bereavement and stress affects individuals’ behaviour Values Essential criteria Ownership of the Trust behaviours. Other Essential criteria Ability to travel across Wales. Attend leadership conferences for CPD purposes. Able to work hours flexibly. Flexibility to meet service demands and competing or changing priorities. Read Less
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  • Record Services Officer  

    Welsh Ambulance Services
    - Saint Asaph
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    Job overview As a Records Services Officer within the Welsh Ambul... Read More
    Job overview As a Records Services Officer within the Welsh Ambulance Service University NHS Trust (WAST), you will play a key role in managing and responding to Subject Access Requests (SARs) and other information requests in line with data protection legislation. You will be responsible for ensuring that personal and sensitive information is handled securely, accurately, and in accordance with legal and organisational requirements. Main duties of the job You will act as a key point of contact for internal and external stakeholders, ensuring compliance with data protection legislation and maintaining the highest standards of confidentiality and professionalism. You will use a range of IT systems to retrieve and manage health records, ensuring timely responses and maintaining high standards of confidentiality and data integrity. The role requires excellent organisational skills, attention to detail, and the ability to work under pressure while maintaining professionalism and empathy. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Education Essential criteria Educated to NVQ Level 3 (or equivalent qualification in a professionally related subject or demonstrates equivalent level of practical experience in a professionally related field Desirable criteria Experience of working within records management and information governance related areas Experience Essential criteria Experience of working within guided boundaries such as legislation, policies and procedures Basic knowledge of information governance legislation such as data protection act/GDPR Desirable criteria Ability to prioritise and work to tight timescales Knowledge of information management, governance and data security Read Less
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  • Occupational Health Nurse Specialist  

    Welsh Ambulance Services
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    Job overview This post is Fixed term/Secondment until 31st August... Read More
    Job overview This post is Fixed term/Secondment until 31st August 2027 to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. Are you an experienced Occupational Health Advisor looking for a new challenge, or a Registered General Nurse looking for your next career move in a fast-paced and exciting environment? All relevant training and support to equip you to become an expert in this speciality will be given. If you are looking for somewhere you can make a real difference and are passionate about keeping people safe and well, a career with us may be just what you’re looking for. Main duties of the job As one of our Occupational Health Advisors, you will work within a high quality, nurse led Occupational Health and Wellbeing service to over 4000 employees and 1000 volunteers. You will have a varied and full working day encapsulating Sickness Absence Management, Fitness for role Medicals, Immunisation Clinics, delivery of Health Surveillance, Health promotion activities across the whole of the Trust and have an input in bringing your experience and ideas toward expanding the service across Wales. The Trust covers the whole of Wales and there is a degree of homeworking with the base clinics being at present at Vantage Point House, Cwmbran, Ty Elwy, St Asaph and Matrix One, Swansea. If you want to make a real contribution to the health and well-being of staff and work in a supportive environment, then this opportunity could be right for you. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities The Job Description sets out in further detail the main duties of the role. If you feel you can meet the requirements of the post and satisfy the essential criteria in the associated personal specification, we would be very interested to receive your application. If you have any questions about this opportunity or would value a confidential discussion regarding the role, please contact. Su Lloyd - Su.Lloyd@wales.nhs.uk or Bethan Phillips - Bethan.Phillips15@wales.nhs.uk Shortlisting will be based on the information supplied in the application. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria Registered General Nurse Experience Essential criteria Managing own clinical caseload Desirable criteria Experience of working in NHS/ NHS OH Experience Essential criteria Working without direct supervision Desirable criteria Delivering and supporting health surveillance programmes Read Less
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  • Performance Manager (Stakeholders & Change)  

    Welsh Ambulance Services
    Apply Now
    Job overview An exciting opportunity has arisen for a highly moti... Read More
    Job overview An exciting opportunity has arisen for a highly motivated individual to join the Strategy, Planning & Performance Directorate in the role of Performance Manager (Stakeholders & Change). The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job This post reports directly to the Assistant Director Commissioning & Performance, providing support on the delivery of improved patient outcomes and staff experience by being the Trust’s lead on commissioning, Welsh Government accountability, health board performance requests, performance management aspects of transformation, performance management aspects of planning, in particular, integrated technical planning, linked to commissioning, forecasting and modelling. The role has a broad remit, across the whole of the Trust, with the ability to connect information together and provide a coherent picture considered key. The post holder will have a strong ability to develop, interpret and analyse data from a wide variety of sources and present information concisely. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities The is a permanent role and is ideally suited to an analytical individual with a background in performance analysis and performance management. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and Knowledge Essential criteria Educated to Master’s level, or relevant equivalent specialist experience. Specialist knowledge and experience of analytical and statistical techniques and processes, by a relevant degree or equivalent experience, plus additional specialist knowledge via a post graduate diploma or equivalent relevant experience. Evidence of continuing professional and managerial development. Detailed knowledge and understanding of health service planning and performance processes. Sound understanding of performance theory and practice. Knowledge of NHS Wales performance regime. Knowledge of NHS Wales commissioning arrangements. Sound understanding and experience of service improvement techniques. Desirable criteria Project management qualification. Quality improvement qualification. Experience Essential criteria Previous experience of management in a commissioning and performance environment. Previous experience of leading and managing complex accountability and performance information in strategic decision making. Experience of management in healthcare. Experience of managing staff. Experience of leading projects, including use of relevant project management techniques and successful delivery. Experience of managing in a in a large complex service: including evidence of solving strategic, tactical and operational problems. Expert knowledge and experience of developing and implementing strategies and plans for the delivery of services. Expert knowledge and experience of developing organisational wide policies and frameworks for commissioning, modelling and performance. Successful track record in change management, service redesign, implementation of improvement initiatives and service development. A proven track record of dealing with complicated situations and the delivery of challenging corporate objectives. Evidence of successfully influencing senior managers and other professionals through the use of business intelligence. Skills and Attributes Essential criteria Ability to challenge issues, taking a problem-solving approach to ensure proactive and effective resolution. Highly developed interpersonal skills with the ability to build relationships at all levels. Ability to communicate, facilitate and present complex issues, with an emphasis on business intelligence to frame the issue. Staff management and leadership skills. Ability to work autonomously, but equally effective as part of a multi-disciplinary team. Demonstrates ability to work on multiple complex tasks simultaneously and produce high quality work within tight deadlines and with resource constraints. Demonstrable programme and project management skills including work planning, organisation and prioritisation. Ability to lead on statistical analysis of complex information, using statistical process control software packages etc. Ability to lead on the advanced use of performance management software: Qliksense, Power BI and data visualisation of results. High level of accuracy and attention to detail. Self-confident, motivated and reliable. Desirable criteria Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh. Other Essential criteria This role requires travel pan Wales. Flexible approach to work Read Less
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  • Integrated Care Clinician (Paramedic), Ty Elwy, St. Asaph  

    Welsh Ambulance Services
    - Saint Asaph
    Apply Now
    Job overview Integrated Care Clinician (Paramedic) The post holde... Read More
    Job overview Integrated Care Clinician (Paramedic) The post holder will undertake remote telephone assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and advising callers within agreed guidelines. Are you ready for a new direction in your career with new exciting challenges? Now is a great time to work for 111 Wales/Integrated Care (IC) as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more nurses to join us in meeting the challenges of urgent and emergency care across Wales 111 Wales/ IC is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services. Are you looking for a different way to make the most of your Paramedic experience? If so, we have roles for amazing people like you! We at 111 Wales/IC recognise that the ongoing pressures in many patient facing roles are leading nurses to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients. Main duties of the job 111 Wales/Integrated Care (IC) is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone. At 111 Wales/IC we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners. This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advice a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment. Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for 111 Wales/IC will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week. The benefits of working for 111 Wales/IC Availability of partial remote working A range of supportive work-life balance policies A comprehensive CPD programme A range of health and wellbeing support services Where you will learn remote clinical decision-making skills Support through revalidation Choice of fixed rota (examples attached) The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body. Desirable criteria Meets all desirable criteria as per attached job description/person specification Experience Essential criteria Able to demonstrate strong listening and communication skills Able to demonstrate team working with a collaborative style Able to work to own initiative and make decisions Able to demonstrate sound clinical decision making capabilities Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development Desirable criteria Ability to speak Welsh Aptitude and Abilities Essential criteria Committed to ongoing training and development including mandatory updates. Good self-management – ie self-starter, good time keeping Ability to work under their own initiative without direct supervision. Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours) Desirable criteria Understanding of and work in accordance with the Trust values and behaviours Read Less
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  • Integrated Care Clinician (Nurse), Snowdon House, Bangor  

    Welsh Ambulance Services
    - Bangor
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    Job overview Integrated Care Clinician (Nurse) The post holder wi... Read More
    Job overview Integrated Care Clinician (Nurse) The post holder will undertake remote telephone assessments of patients in an efficient way. They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines. Will work in an autonomous capacity, assessing and advising callers within agreed guidelines. Are you ready for a new direction in your career with new exciting challenges? Now is a great time to work for 111 Wales/Integrated Care (IC) as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more nurses to join us in meeting the challenges of urgent and emergency care across Wales 111 Wales/ IC is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services. Are you looking for a different way to make the most of your Nursing experience? If so, we have roles for amazing people like you! We at 111 Wales/IC recognise that the ongoing pressures in many patient facing roles are leading nurses to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands-on care, in a non-patient facing setting, which allows you to focus on prudent health for your patients. Main duties of the job 111 Wales/Integrated Care (IC) is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone. At 111 Wales/IC we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners. This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advice a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision-making environment. Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for 111 Wales/IC will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week. The benefits of working for 111 Wales/IC Availability of partial remote working A range of supportive work-life balance policies A comprehensive CPD programme A range of health and wellbeing support services Where you will learn remote clinical decision-making skills Support through revalidation Choice of fixed rota (examples attached) The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body. Experience Essential criteria Able to demonstrate strong listening and communication skills Able to demonstrate team working with a collaborative style Able to work to own initiative and make decisions Able to demonstrate sound clinical decision making capabilities Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development Desirable criteria Ability to speak Welsh Aptitude and Abilities Essential criteria Committed to ongoing training and development including mandatory updates. Good self-management – ie selfstarter, good time keeping Ability to work under their own initiative without direct supervision. Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours) Desirable criteria Understanding of and work in accordance with the Trust values and behaviours Read Less
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  • Operations Manager (Workflow and Coordination) - Cwmbran  

    Welsh Ambulance Services
    - Cwmbran
    Apply Now
    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FR... Read More
    Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST Operations Manager - Workflow & Co-ordination Working as part of the Operational Delivery Unit, we are looking to appoint an enthusiastic and highly motivated colleague who will be responsible for the on shift co-ordination of remote clinical assessment functions across Wale. Main duties of the job You will have experience of managing a national multi-disciplinary remote assessment in a first line manager role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change. If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Working collaboratively with their respective Locality Manager the principle role of the post holder is the 24/7 operational leadership of a defined area. The post holder will provide direction and support nurture and development to all staff within their line management. The post holder will manage the delivery of works, estates, security and housekeeping at local site. Person specification Qualifications and Knowledge Essential criteria A degree level of education, or equivalent demonstrable experience Highly specialist knowledge of managing a contact centre ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe. Prioritising conflicting demands and often unpredictable work patterns Ability to demonstrate visible leadership in challenging and stressful situations. Investigation and report writing skills. Demonstrating continuous personal development including leadership and change management. Effective and sensitive communications skills Ability to adapt tactical actions into operational delivery. Organisational Operational Commander course acquired and updated within 3 years. Detailed knowledge and experience of managing capacity, demand and activity Experience of budget management. Clinical Qualification, Registered Nurse or Paramedic Desirable criteria Presenting complex, sensitive, or contentious information to internal and external groups. Experience Essential criteria Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives. Experience of managing and influencing people Experience of working with a diverse range of stakeholders Experience of leadership of high performing teams. Experience in undertaking investigations. Experience of working in a demanding and fast-moving environments Experience of developing tactical working plan to meet strategic objectives. Desirable criteria Persuading, influencing, and negotiating with staff in time critical circumstances. Skills and Attributes Essential criteria Demonstrating role model leadership behaviours and adapting styles to match situations and audiences. The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others. The ability to assertively communicate, state and maintain an organisational position to ensure organisational needs are achieved. The ability to demonstrate mental agility and decisiveness in rapidly changing environments. Being accountable for results and actions and in turn, holding others to account. Leading, inspiring, motivating, developing, and managing staff during: a) Intense operational pressure, b) Critical operational incidents; and c) Distressing emotional circumstances. Communicating (orally and in writing), adapting the styles and messages to match the situations and audiences including delivering difficult information and at times, in distressing or emotional situations. Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working. A drive to achieve and lead a team to be successful and engaged. Diplomatic, confidential, and assertive. Willingness to take personal responsibility for the success of the role. Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help. Ability to persuade and influence. Desirable criteria Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Trust Behaviours and Values. Read Less
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