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• 

  Ambulance Care Assistant 1 - (Cardiff & Vale, Rhondda Cynon Taff)  

  Welsh Ambulance Services

  [fulltime] - Cardiff

  Posted: 04/12/2025

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  Job overview This is an exciting opportunity to become a member o... Read More

  Job overview This is an exciting opportunity to become a member of the Welsh Ambulance Service Non-Emergency Patient Transport team delivering non-emergency patient transport at locations in Cardiff & Vale and Rhonda Cynon Taf health board area. There are a number of vacancies although you may be required to operate out of other stations as required. We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job on occasion but the rewards in terms of satisfaction and personal achievement are without comparison. Please be aware, this is a physically demanding role that involves some heavy lifting and handling in difficult and complex scenarios. Shortlisted candidates will need to attend a theoretical and practical driving assessment and if successful will be invited to a formal interview. Driving Assessments / Interviews: to be advised Course start dates : 23rd March 2026 Main duties of the job The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non-urgent and non-critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance. The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle. The post holder transports patients safely between their place of residence and designated treatment centres and clinics, provides where necessary appropriate care and assistance which is within the post holder’s level of training and competence, and adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust’s Standing Procedures and Policies. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and/or Knowledge Essential criteria No specific academic qualifications are required, but a reasonable standard of general education is expected Sound geographical knowledge of area served and able to read a map, Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities Desirable criteria First Aid at Work certificate and successful recertification every 3 years Awareness of relevant Trust policies, procedures, working practices and behaviours Basic First Aid and Highway Code. Experience Essential criteria Dealing successfully with people, often elderly or vulnerable, in a caring, sensitive and compassionate manner Values Essential criteria Good interpersonal skills, able to deal with patients, often elderly or vulnerable, in a caring, sensitive and compassionate way Logical thinker, able to identify appropriate route and make decisions within Trust procedures. Other Essential criteria Current driving licence for Class B with a maximum of 3 endorsement points, and no convictions for driving under the influence of alcohol or drugs Desirable criteria Class C1/D1 desirable Aptitude and Abilities Essential criteria Able to work alone with minimum supervision or as a member of a team Good verbal and written skills able to convey information and complete all necessary documentation accurately and legibly Desirable criteria Ability to speak Welsh Read Less

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• 

  Call Handler (999)  

  Welsh Ambulance Services

  [fulltime] - Saint Asaph

  Posted: 04/12/2025

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  Job overview The Welsh Ambulance Service NHS Trust is offering an... Read More

  Job overview The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial. You must be over the age of 18 to apply for this position. This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit Main duties of the job As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post. You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and Knowledge Essential criteria Minimum 5 GCSE’s at Grade C or above, including Maths and English (or equivalent) Ability to work within clearly defined limits Ability to add value and exercise own initiative To undertake AMPDS course upon commencement of the post Desirable criteria NVQ Level 2 in a professionally related subject Experience Essential criteria Dealing with the public on the phone Working as part of a team Good Telephony skills Desirable criteria Health Service experience Experience of working in a call entre environment Experience of working within a multi-disciplinary, multi-agency team Skills and Attributes Essential criteria Excellent interpersonal skills Excellent communication skills Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills. Able to work independently or as part of a team Self-Motivated Flexible approach to work Ability to follow and interpret policies and procedures Ability to work under pressure and remain calm Analytical approach to work Ability to use critical thinking skills Punctual Desirable criteria Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Evidence of self-development Evidence of assisting others to develop Other Essential criteria Able to commute to work in unsociable hours, for regular shift work, including weekends and public holidays. Read Less

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• 

  People & Culture Project Support Officer  

  Welsh Ambulance Services

  [fulltime]

  Posted: 28/11/2025

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  Job overview Looking to start your career in People & Culture but... Read More

  Job overview Looking to start your career in People & Culture but not sure which path to take? This is an exciting opportunity for someone who wants to explore different areas within People & Culture and develop a broad understanding of how this vital function supports our organisation. We are recruiting a People & Culture Project Support Officer to join the Welsh Ambulance Services University NHS Trust. In this role, you’ll have the unique chance to rotate across different teams within the Directorate, gaining hands-on experience in a variety of areas while building your skills and confidence. As a key member of the team, you will provide high-level project and administrative support, helping to plan, coordinate, and deliver initiatives that make a real difference to our people. You’ll act as the first point of contact for staff, ensuring smooth communication and coordination across the Directorate. Acting as a central point of contact, you will liaise with stakeholders, manage project documentation, and contribute to service improvements. Main duties of the job This role is ideal for someone who is enthusiastic, highly organised, and eager to learn. You will need excellent communication and interpersonal skills, the ability to manage competing priorities, and a strong commitment to delivering high-quality work. To succeed, you should bring some experience of working in HR, have undertaken HR-related activities in a previous role, or have studied a qualification that included a HR module. These experiences will help you hit the ground running and make the most of this unique development opportunity. If you thrive in a fast-paced environment and are ready to take the next step in your career within an innovative organisation, we would love to hear from you. The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply. Apply now and start your journey in People & Culture! Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria Level 4 qualification in a people-related subject or equivalent experience Knowledge of techniques for planning, monitoring and controlling projects Skills & Attributes Essential criteria Developed interpersonal skills with the ability to build relationships at all levels. Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities. Ability to work autonomously and equally effective as part of a multi-disciplinary team. Proficient in use of standard IT packages e.g. Microsoft Office with the ability to master new applications. Desirable criteria Advanced IT skills in a range of desktop applications e.g. Excel, Power BI Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Experience Essential criteria Experience of working within a demanding/high intensity HR administration setting. Experience of successful team working. Desirable criteria Experience of working in an HR or project management role Experience of working with the NHS or other public sector body Read Less

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• 

  Quality Auditor (Clinical) INTERNAL  

  Welsh Ambulance Services

  [fulltime] - Carmarthen

  Posted: 25/11/2025

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  Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FR... Read More

  Job overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST The Quality Auditor (Clinical) will provide high-quality, patient-centred quality assurance and clinical audit based on Trust policies and procedures, as well as the standards set by the International Academies of Emergency Dispatch (IAED). The role involves completing clinical audits using relevant software, providing feedback, and supporting teams within the Integrated Care and control centre environments to practice safely and effectively. The Quality Auditor (Clinical) will also be responsible for generating IAED quality assurance reports and ensuring compliance with Trust and IAED standards included Accredited Centre of Excellence. The post holder will also be responsible for the prompt completion of investigations into concerns, coroners, serious incidents and other ad-hoc requests e.g. clinical negligence and freedom of information, which will include planning, progressing, and completing investigations and assigned actions. The post holder will be required to meet with patients, carers, relatives, and other stakeholders where required to support the investigation progress. The post holder will be required to lead early resolution concerns/complaints where appropriate and support the identification, collation and delivery of learning identified during investigations, working closely with the Quality, Safety and Patient Experience (QSPE) Directorate and Integrated Care. Main duties of the job Undertake complex audits and investigations independently. Provide expert feedback and mentorship. Lead on and support quality improvement initiatives within Operations Quality and Integrated Care. Initiate and implement new ways of working through identifying areas of improvement whilst carrying out audits for concerns, complaints, and investigations. Act as a specialist resource for audit and clinical governance. Ensure WAST clinicians meet both internal and external accreditation standards e.g. International Academies of Emergency Dispatch. Accountable for supporting the performance and professional development of clinicians through coaching and formal feedback, contributing directly to service improvement and patient safety. Undertake routine and ad hoc audits of Integrated Care clinicians using the Emergency Communication Nurse System (ECNS), assessing compliance with agreed clinical pathways and protocols. Identify good practice and areas for improvement, ensuring audits are conducted objectively and in line with ECNS standards. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and Knowledge Essential criteria Educated to degree level in a relevant subject or equivalent practice experience within a clinical education environment. Registered nurse or paramedic (NMC/HPCP). Evidence of post registration education & training in remote clinical telephone assessment. Experience of carrying out audit in the remote clinical telephone assessment environment. Experience of mentoring individuals or teams. Desirable criteria Management or supervisory qualification. Mentoring qualification. Experience Essential criteria Post-registration clinical experience relevant to the role, such as experience working in a remote clinical telephone assessment environment. Experience as a Paramedic or Nurse working in an acute setting such as prehospital, emergency department, acute wards, or primary care. Experience of delivering learning. Experience in clinical supervision/preceptorship/mentorship Specialist experience in remote clinical telephone triage systems (e.g. ECNS, Manchester Triage System (MTS), Pathways) to give expert advice, training, and support to Integrated Care clinicians. Evidence of a proactive approach to own CPD and development of professional practice. Desirable criteria Experience of undertaking investigations into concerns/complaints. Skills and Attributes Essential criteria Excellent communication skills and ability to work effectively and cooperatively. Ability to develop and deliver clinical training packages. Able to demonstrate a commitment to achieving professional standards and quality care. Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives. Able to follow and interpret policy and procedure. Able to demonstrate problem solving and critical thinking skills. Desirable criteria Ability to use Aqua Software to support audit process. Read Less

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• 

  Head of Education & Clinical Practice (Remote Clinical Care)  

  Welsh Ambulance Services

  [fulltime] - Saint Asaph

  Posted: 13/11/2025

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  Job overview Welsh Ambulance Services University NHS Trust (WAST)... Read More

  Job overview Welsh Ambulance Services University NHS Trust (WAST) is seeking to appoint a Head of Education & Clinical Practice (Remote Clinical Care) to lead and advance exemplary educational standards in remote care. Reporting to the Deputy Director of Remote Clinical Care, this pivotal role is responsible for ensuring the highest standards of patient care through educational leadership, shaping and influencing the strategic vision for remote healthcare delivery across Wales. Applicants should demonstrate substantial experience in higher education or senior leadership of educational initiatives within healthcare environments. Evidence of a proven ability to design, deliver and implement strategic educational programmes is required, alongside a commitment to service transformation. The role requires strong leadership and management skills, including financial oversight and resource allocation. The ability to work closely with and influence senior leaders, external stakeholders, and partner organisations is vital. The appointed individual will play a key role in advancing workforce capability and enhancing patient outcomes in remote and digital healthcare contexts. Applicants should be able to demonstrate experience in leading digital innovation within educational settings and experience in advancing simulation-based learning, telehealth initiatives and evidence-based educational approaches is highly desirable. Main duties of the job Provide strategic educational leadership for all aspects of the Trust’s remote/non-face-to-face services, collaborating with health and care system partners, Higher Education Institutions, HEIW, professional bodies, and UK ambulance networks to enhance educational provision for patients entering the system. Lead and influence the educational direction for remote clinical assessment and decision-making, interpreting best practice, national policy, and legislation, and implementing effective educational solutions. Oversee the professional development of clinical and non-registered roles, ensuring continuous growth through advanced clinical practice, educational leadership, career frameworks, research, and innovation. Have responsibility for the financial leadership and management of the Education and Development team for remote care, including budget oversight and resource allocation. Build and maintain strong strategic partnerships with Higher Education Institutions, HEIW, professional bodies, and UK ambulance networks to drive collaborative innovation, curriculum development, and best practice sharing in remote clinical care education. Champion research-driven improvements and foster a culture of digital competence, ensuring that remote and digital healthcare education remains at the forefront of best practice. Play a key role in advancing workforce capability and enhancing patient outcomes in remote and digital healthcare contexts. Working for our organisation #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. Detailed job description and main responsibilities The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications and knowledge Essential criteria Educated to master’s level Professional Registration (NMC/HCPC). Expert knowledge in remote clinical assessment and decision making. Knowledge of clinical software within a contact centre environment. Relevant teaching qualification. Qualification, or knowledge to a comparative level, of healthcare leadership and healthcare systems Desirable criteria Knowledge of higher education module and course development Knowledge of research governance, roles and responsibilities of chief investigator Knowledge of competitive research bid development and submission. Clinical supervision qualification Experience Essential criteria Significant post registration experience in clinical care (with some experience in remote clinical care or telehealth settings). Significant experience in an education leadership role. Strategic leadership and management experience. Experience in delivery of education programmes and projects of significance. Desirable criteria Experience of influencing change through evidence-based practice. Expert knowledge and experience in the management of department budgets and finances Experience and knowledge of research processes and being involved in research practice. Skills and Attributes Essential criteria Ability to problem solve using own judgement and initiative. Highly developed communication skills, both verbal and written. Ability to assess risks, anticipate difficulties and successfully address them Proficient in MS Office based programmes Proficient advanced use of keyboard. Committed to promoting diversity and awareness of equal opportunities. Ability to handle detail within strategic plans to support their delivery. Innovative approach to identifying and implementing solutions to further enhance the delivery of services. Able to work effectively within a team and to effectively lead a multi-disciplinary team. Possesses a strong positive leadership style. Demonstrate commitment to the values and principles of NHS Wales and ability to demonstrate Trust values. Understanding of research, quality improvement, innovation and transformational change approaches. Desirable criteria Ability to translate Health Board and national directives into effective and achievable plans and capable of monitoring their progress and outcomes, with the ability to steer and lead teams to deliver and implement said directives and strategies. Able to engage effectively with staff and stakeholders in complex and sensitive environments. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh. Other Essential criteria Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Children’s Barred List check. Ability to drive for attendance across Trust sites, and wider locations as per the needs of the organisation. Read Less

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