Overview of the role Pharmacy Operations Manager OverviewWe are seeking an experienced, forward-thinking Operations Manager to lead the day-to-day running of one of the UK’s largest Distance Selling Pharmacies (DSP). Based within a national warehouse facility, this role operates at the intersection of healthcare and high-volume fulfilment — combining the regulatory rigour of a pharmacy with the pace, scale, and complexity of a logistics environment. This is a senior operational leadership role responsible for managing the smooth running of the end-to-end pharmacy operation, ensuring we maintain high standards across safety, efficiency, service levels, and compliance. The successful candidate will work closely with cross-functional teams across the wider business and play a vital part in shaping how we deliver pharmacy care at scale. The operation processes over , items per month, servicing multiple streams including direct-to-patient prescriptions, care homes, prisons, weight management, online doctor services, and more. This is a diverse, fast-moving environment that rewards strategic thinking, people leadership, and operational agility.Key ResponsibilitiesOperational Leadership Oversee the delivery of pharmacy operations across multiple service streams and shift patterns (Mon–Fri 7am–7pm, Sat 6am–2pm)Ensure safe, compliant, and efficient operations in line with GPhC, MHRA, and NHS regulationsLead and support a team of Team Managers and shift leads to deliver daily KPIs and service-level agreements (SLAs)Act as the escalation point for operational challenges, working proactively to resolve issues as they ariseContinuously review and improve workflows to optimise throughput and maintain service quality Strategic & Project Support Provide expert operational insight into business and project planningPartner with internal stakeholders (e.g. IT, Projects, Marketing, Automation) to support the successful delivery of new services, systems, or improvementsPlan for high-impact periods (e.g. bank holidays, seasonal peaks) to ensure business continuityIdentify opportunities for innovation or automation, leading on change initiatives where appropriate Cross-Functional Collaboration Act as the go-to contact for all operational pharmacy queries across the businessWork closely with the Responsible Pharmacist and senior leadership to ensure the wider operation supports the clinical and commercial aims of the pharmacyLiaise with suppliers, automation providers, and IT support teams to maintain operational stability and continuous improvement People & Culture Directly manage Team Managers and oversee a large, diverse workforce split across multiple shiftsLead on all HR matters relating to pharmacy colleagues, including recruitment, onboarding, development, engagement, and performance managementFoster a culture of accountability, safety, inclusivity, and excellenceSupport succession planning, talent development, and future-proofing of operational leadershipKey Benefits of the Role Strategic Influence at Scale Make decisions that impact thousands of patients, across care homes, prisons, and national digital servicesInnovation & Technology Exposure Work closely with automated dispensing, robotic tooling, and digital systems that support high-volume operationsCross-Department Collaboration Gain visibility across IT, logistics, warehouse, governance, commercial, and marketing functionsVolume Mastery Develop unparalleled expertise in managing scalable, lean operations — processing k+ items monthlyLeadership Development Hone your skills managing complex teams, workforce planning, and large-scale operationsNo Retail Distractions Focus entirely on fulfilment excellence and innovation — no front-of-store dutiesEmbedded in National Warehouse Benefit from the speed of warehouse-level inbound and outbound flows — faster order turnarounds and improved patient experience2nd Largest Pharmacy in the UK Be part of one of the country’s most progressive and ambitious pharmacy operationsWhat We’re Looking ForEssential ExperienceProven leadership experience within operations, ideally in a regulated, high-volume or healthcare environmentStrong people management skills, especially across large teams or split shiftsStrategic thinker with hands-on problem-solving abilityConfident working in fast-paced, change-oriented environmentsExcellent interpersonal and communication skillsDesirable ExperienceFamiliarity with pharmacy operations, especially Distance Selling or centralised fulfilment modelsUnderstanding of GPhC, NHS, and MHRA pharmacy regulationExperience working with automation, robotic systems, or digital toolingExposure to workforce planning, compliance, and project deliveryThis Role OffersA senior operational leadership position in one of the UK’s largest DSPsA chance to influence how remote healthcare services are delivered at national scaleA dynamic, high-volume environment where you’ll be trusted to make real impactThe opportunity to work at the cutting edge of pharmacy, logistics, and digital transformationFinal NoteThis is a unique opportunity to take ownership of a large, fast-paced pharmacy operation that’s helping redefine how healthcare is delivered in the UK. If you’re ready to lead from the front, build high-performing teams, and drive meaningful change — we want to hear from you. The Ideal Candidate Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
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