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Well
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  • Pharmacist Manager  

    - Manchester
    Overview of the role We are looking for an experienced Pharmacist Mana... Read More
    Overview of the role We are looking for an experienced Pharmacist Manager to lead the team and make a difference at our pharmacy in Balloch in West Dunbartonshire.This community pharmacy is commutable from Glasgow and is located in the centre of Balloch. It has a good relationship with the GP surgery.How our pharmacy makes a difference:It dispenses 1, items a weekIt provides a wide range of services including Pharmacy First, NHS & Private services.It provides services to 20 substance misuse patients.It dispenses 50 community blisters.This pharmacy is open 9am until 6pm, Monday to Friday and is open 9am-5pm on Saturday. The dynamic team at this pharmacy is comprised of an ACT, 4 Pharmacy Assistants and a Trainee. The Ideal Candidate The successful candidate must possess an MPharm degree or equivalent and management experience is required for this opportunity.You'll be focussed on leading your team to deliver the best community pharmacy experience for your patients and customers.You'll be required to have your GPhC registration upon your start date. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you. Package Description On top of your salary, we also offer:Location benefits including relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our Resourcing TeamGPhC / PSNI and DBS/ PVG fees paidOpportunity to enrol onto the Independent Prescribing courseFully supported career developmentBonus schemeOpportunity to become an LPC representative Pension SchemeGenerous holiday allowanceEmployee discountWe can offer consistent rotas and geographical coverage that suits you.But there is much more we offer in terms of developing and growing your career.You’ll be supported in your role by an Area Operations Manager and a Regional Operations Manager, with regular structured pharmacy visitsWe have invested in new technologies for our pharmacies including a new PMR system and centralised dispensing to allow you to focus on providing quality care and services to our customers.We are focussed on mental health and wellbeing which is why we’ve put all our field managers through the Mental Health Awareness course to raise awareness and enable a greater level of support when working in our pharmacies.So you’ll have much more than just a salary package, its about you as a person and your professional career too! Read Less
  • Relief Pharmacist  

    - Manchester
    Overview of the role Full-time and Part-time Opportunities AvailableWe... Read More
    Overview of the role Full-time and Part-time Opportunities AvailableWe are currently recruiting Relief Pharmacists to support our pharmacies across a defined geographical area. This is an excellent opportunity to develop your career while working flexibly across a variety of community pharmacy settings.This role reports directly to the Area Operations Manager.The RoleAs a Relief Pharmacist, you will provide professional and clinical leadership across multiple pharmacies, ensuring the safe, effective and compliant delivery of pharmacy services. You will play a key role in supporting pharmacy teams to deliver excellent patient care and strong commercial performance.Depending on the locations covered, you will be required to travel between pharmacies within your area.Reward & BenefitsIn addition to your salary, we offer a competitive benefits package including:Location benefits, including:Relocation support (up to £8,)Welcome to Well bonus (£5, net payment)(subject to location – please check with our Resourcing Team)GPhC / PSNI registration fees and DBS / PVG costs paidOpportunity to enrol on the Independent Prescribing (Clinical Diploma) courseFully supported career developmentBonus schemePension schemeMileage allowance (Relief Pharmacists only)Generous holiday allowanceEmployee discountConsistent rotas and geographical coverage that suits youAbout YouTo be successful in this role, you will:Hold an MPharm degree (or equivalent)Be registered with the GPhC (or PSNI) by your start dateHave management experience (desirable but not essential)Be flexible and confident working across different pharmacy locationsHold a valid UK driving licence and have access to a vehicle (depending on geographical coverage) The Ideal Candidate Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you. Package Description On top of your salary, we also offer:Location benefits including relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our Resourcing TeamGPhC / PSNI and DBS/ PVG fees paidFully supported career developmentOpportunity to become an LPC representative Bonus schemePension SchemeMileage AllowanceGenerous holiday allowanceEmployee discountWe can offer consistent rotas and geographical coverage that suits you.But there is much more we offer in terms of developing and growing your career.You’ll be supported in your role by an Area Operations Manager and a Regional Operations Manager, with regular structured pharmacy visitsWe have invested in new technologies for our pharmacies including a new PMR system and centralised dispensing to allow you to focus on providing quality care and services to our customers.We are focussed on mental health and wellbeing which is why we’ve put all our field managers through the Mental Health Awareness course to raise awareness and enable a greater level of support when working in our pharmacies.So you’ll have much more than just a salary package, its about you as a person and your professional career too! Read Less
  • Trainee or Qualified Pharmacy Assistant  

    - Manchester
    Overview of the role Are you friendly and organised with a passion for... Read More
    Overview of the role Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career?Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking people, that are key in helping us get there. Main Responsibility Working alongside our knowledgeable Pharmacists and store teams, you will be instrumental in the efficient delivery of pharmacy processes to ensure our customers are really taken care of. This role maintains a high level of competence to ensure the safe dispensing of medication to customers as well as being the experts that our customers can rely on. The Ideal Candidate We're happy to consider either a Trainee Pharmacy Assistant or a Qualified Pharmacy Assistant for this role. Whether you're just starting out in the Pharmacy industry or if you're already qualified we're looking for someone who is friendly and organised with a passion for providing excellent customer service. Building relationships with your customers is key and you’ll play an important part in meeting their unique healthcare needs.In order to be considered for the Qualified Pharmacy Assistant role it is essential that you already have a NVQ2 in Pharmacy Services or equivalent qualification.Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful. Package Description Highly competitive salariesGenerous holiday allowance including bank holidaysOpportunity to gain an NVQ 2/3 qualificationPension schemeEmployee discount schemeSuperb development and career opportunitiesBonus scheme Read Less
  • Area Operations Manager  

    - Manchester
    Overview of the role Area Operations Manager – Pharmacy (Multi-site)We... Read More
    Overview of the role Area Operations Manager – Pharmacy (Multi-site)We are seeking experienced Area Operations Managers with a background in multi-site pharmacy management.About YouWe are looking for strong leaders who:Thrive on colleague and patient interactionAre passionate about spending the majority of their time in pharmaciesWork at pace while maintaining accuracyAre resilient and enjoy a fast-changing, challenging environmentAre motivated by leading teams to deliver clear, measurable resultsIf this sounds like you, read on.The RoleAs an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.This role reports directly to the Senior/Regional Operations Manager.Key ResponsibilitiesOperational PerformanceVisit each pharmacy at least every two weeks, setting SMART actions to drive performanceSupport the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectivesDrive prescription growth, service delivery and OTC sales in line with budgetEnsure full compliance with all operational processes and proceduresMonitor competitor activity and identify opportunities to grow market sharePatient Safety, Quality & StandardsEnsure all pharmacies meet GPhC standards and NHS contractual requirementsComplete first-line investigations into patient safety incidents and controlled drug discrepanciesEnsure delivery of all NHS quality standardsDelivering Outstanding CareEnsure teams actively promote and deliver NHS and private servicesEnsure complaints and incidents are reported, resolved or escalated appropriatelyBuild and maintain strong relationships within the local healthcare communityEnsure patients receive tailored advice and appropriate products for prevention, treatment and wellbeingHigh-Performance TeamsRecruit, develop and retain capable and motivated teamsManage performance through effective coaching, feedback and formal reviewsIdentify and develop internal and external talent to create a strong succession pipelineEnsure clear communication of roles, priorities and expectationsContinuously develop your own skills and foster a culture of learning across the areaKnowledge, Skills & ExperienceExperience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)Understanding of the pharmacy market and profession (desirable)Strong commercial and analytical skillsExcellent communication skillsEffective coaching and feedback capabilityStrong planning and organisational skills with the ability to manage competing prioritiesAbility to build trusted relationships with internal and external stakeholdersUnderstanding of NHS contractual requirements and GPhC/PSNI standardsWe reserve the right to close this vacancy before the advertised closing date. Read Less
  • Accuracy Checking Technician  

    - Manchester
    Overview of the role Are you friendly and organised with a passion for... Read More
    Overview of the role Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career?Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking people, that are key in helping us get there. Main Responsibility Your main responsibilities as Accuracy Checking Technician will be assist the Pharmacist in managing the day to day running of dispensary by allocating work to Dispensing Technician and Dispensing Assistant’s to ensure the efficient and safe running of the dispensary, managing stock levels and be another expert for our customers to talk to, providing healthcare advice and services at the counter. You’ll also assist with sales and general store duties including product displays and cash transactions. As every day is different, you could find yourself getting involved with everything from acting as the first point of contact for customers, managing high volume dispensing transactions for local care homes to dealing with operational queries from GP surgeries. The Ideal Candidate As a Accuracy Checking Technician, you will be friendly and organised with a passion for providing excellent customer service. Building relationships with your customers is key and you’ll play an important part in meeting their unique healthcare needs.You should also have Accuracy Checking Qualification and NVQ/QCF Level 3 equivalent qualification in Pharmacy Services and GPhC registration.All successful applicants to this role are required to have an up to date DBS/PVG before their start dates. If you are not on the Automatic Update Service, we will apply for a DBS/PVG for you. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful Package Description Highly competitive salariesGenerous holiday allowance including bank holidaysOpportunity to gain further qualificationsPension schemeEmployee discount schemeSuperb development and career opportunitiesBonus scheme Read Less
  • Delivery Driver  

    - Manchester
    Overview of the role Are you friendly and organised with a passion for... Read More
    Overview of the role Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career?Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking people, that are key in helping us get there. Main Responsibility Your main responsibilities as our Community Delivery Driver will be the delivery of medication to Well patients and customers from their Pharmacy. You’ll deal with collection of prescriptions from doctor’s surgeries where required through to ensuring you have completed all legally required training in order to carry out your duties. There is also daily paperwork, reporting that needs completing to meet all legal requirements through to daily vehicle checks and inputting key metrics into Pharmacy systems.The Shift pattern for this opportunity is:Monday:Tuesday:Wednesday:Thursday:Friday: The Ideal Candidate As a Delivery Driver, you’ll need excellent communication skills, both verbal and written as you'll build strong relationships with our pharmacy teams and local customers who can’t get to our stores for their prescriptions or healthcare products. These are often some of the most vulnerable members of the community, and our home delivery service is vital to their wellbeing. Working closely with the Delivery Team Manager and our store teams, your local knowledge and a passion for delivering a great service will ensure that your valuable cargo gets to the right patient at the right time!It is essential you have a Full UK Driving Licence and have the Right to Work in the UK. The ideal candidate will be able to drive a Luton Style vehicle, have good knowledge of the area and also have the flexibility to deliver the prescriptions to locations at varied timeslots.Please note that due to the nature of this role, the successful candidate will be required to complete an enhanced DBS check before employment can commence. This includes both spent and unspent convictions, as well as information held by local police deemed as relevant to the role. Employment is conditional on satisfactory DBS clearance.The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful. Package Description Generous holiday allowance including bank holidaysPension schemeEmployee discount schemeSuperb development and career opportunities Read Less
  • Saturday Pharmacist - Cardiff  

    - Manchester
    Overview of the role We are looking for a Relief Pharmacist to support... Read More
    Overview of the role We are looking for a Relief Pharmacist to support our Pharmacy teams across Outer Cardiff to make a real difference within the communities you'll support.The Area: Cardiff & surrounding area Travel requirements: Successful candidates will be required to travel up to 1 hour from their homes. The Ideal Candidate The successful candidate must possess an MPharm degree or equivalent and management experience is desired but not essential. You will be required to have your GPhC registration upon your start date. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you. Package Description On top of your salary, we also offer:Location benefits including location premium (up to £4k), relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our Resourcing TeamGPhC / PSNI and DBS/ PVG fees paidFully supported career development Opportunity to become an LPC representative Bonus schemePension SchemeGenerous holiday allowanceEmployee discountWe can offer:Annualised contracts – so you can decide on the hours that best suit your work/life balance each year.Consistent rotas and geographical coverage that suits you.But there is much more we offer in terms of developing and growing your career.You’ll be supported in your role by an Area Operations Manager and a Regional Operations Manager, with regular structured pharmacy visitsWe have invested in new technologies for our pharmacies including a new PMR system and centralised dispensing to allow you to focus on providing quality care and services to our customers.We are focussed on mental health and wellbeing which is why we’ve put all our field managers through the Mental Health Awareness course to raise awareness and enable a greater level of support when working in our pharmacies.So you’ll have much more than just a salary package, its about you as a person and your professional career too! Read Less
  • Relief Accuracy Checking Technician  

    - Manchester
    Overview of the role Are you friendly and organised with a passion for... Read More
    Overview of the role Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career?Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking people, that are key in helping us get there. Main Responsibility Your main responsibilities as Accuracy Checking Technician will be assist the Pharmacist in managing the day to day running of dispensary by allocating work to Dispensing Technician and Dispensing Assistant’s to ensure the efficient and safe running of the dispensary, managing stock levels and be another expert for our customers to talk to, providing healthcare advice and services at the counter. You’ll also assist with sales and general store duties including product displays and cash transactions. As every day is different, you could find yourself getting involved with everything from acting as the first point of contact for customers, managing high volume dispensing transactions for local care homes to dealing with operational queries from GP surgeries. The Ideal Candidate As a Relief Accuracy Checking Technician, you will be responsible for covering absence and holidays in surrounding Well Pharmacies. You will be working within multiple teams across a number of Community Pharmacies as this role provides crucial support and ensures we provide the best patient and customer service.You should also have Accuracy Checking Qualification and NVQ/QCF Level 3 equivalent qualification in Pharmacy Services and GPhC registration. All successful applicants to this role are required to have an up to date DBS/PVG before their start dates. If you are not on the Automatic Update Service, we will apply for a DBS/PVG for you. Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful. Package Description Highly competitive salariesGenerous holiday allowance including bank holidaysOpportunity to gain further qualificationsPension schemeEmployee discount schemeSuperb development and career opportunitiesBonus scheme Read Less
  • Customer Support Associate  

    - Manchester
    Overview of the role The customer support associate will be part of a... Read More
    Overview of the role The customer support associate will be part of a flexible, multi-skilled and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfilment.Through answering incoming calls and e-mails, take and input orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Responsibility Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling different topics.Identify customer requirements/complaints, clarify information, research every issue and provide solutions or alternatives.Process all customer’s orders in an accurate and timely manner and in line with personal targets.Record customer requirements/complaints in a comprehensible way where necessary in the contact centre call logging database.Be personally responsible for ensuring own logged calls are progressed through to satisfactory conclusion by either issues resolution or through issue escalation and closure.Always remain positive, courteous and polite when dealing with inbound and outbound customers regardless of the situation.Work with key internal and external stakeholders to deliver on time and in full deliveries to our customers by sharing known incidents and advising on best practice.Provide support and feedback to both internal and external customers in arranging product returns and be responsible for ensuring customer’s accounts and credits are accurate and up to date.Carry out activities associated with special services such as but not restricted to “Made to Measure” and “Customisation” and any reasonable management request.Undertake training across the department in new processes and activities as well as being responsible for maintaining own development and achievement of objectives.Work with several IT systems such as WMS/WCS systems and Order Management systems.Key customera to communicate with in this role are circa own pharmacy estate, circa + independent pharmacy accounts, district nurses, GP surgeries and members of the public. The Ideal Candidate Strong IT skillsPrevious customer service experienceAbility to communicate at different levels such as members of the public or professional bodies.Pleasant, polite and professional telephone manner.Ability to multi-task in a fast paced environment.Accuracy and attention to detail Package Description Competitive salariesExcellent training & development opportunitiesPaid HolidaysWorkplace pension schemeStaff DiscountTravel Loans and more… Read Less
  • Professional Scheduling Coordinator  

    - Manchester
    Overview of the role Are you organised who enjoys varied work and like... Read More
    Overview of the role Are you organised who enjoys varied work and likes a challenge! As our Professional Resourcing Coordinator, you will manage Pharmacist cover for our branches in specified regions, whilst ensuring costs are managed and budgets achieved. Main Responsibility Accurately manage Pharmacist cover for branches in specified regions using the planning and payment system, working within budget, and within a 12 week forward planning timescalePlan regions to ensure maximum efficient utilisation of employed pharmacists, reducing locum requirement and maximising quality for our branches and customers.Capacity planned effectively using systems availableEnsure all Pharmacists are registered with the professional regulator without any fitness to practice concerns.Minimise loss of trading for branches arising from emergencies by sourcing cover, negotiating a suitable rate and ensuring accurate recording on the incident report and booking system.Ensure any incorrect processing of payments are resolved using the appropriate Standard Operating Procedure (SOP)Accurately record holidays, time in lieu and sickness for all employee Pharmacists as per the appropriate SOP and inputting on HR Evolution.Process weekly timesheets with RDM delegation within the region using HR Evolution.Build working relationships with external stakeholders to source locums whilst ensuring business needs and budgets are met and kept in line with service level agreementsNegotiate locum pharmacist rates and travel expenses within agreed limits for region and being mindful of market rates.Ensure excellent standards of communication and customer service are delivered to all stakeholdersLateral thinking to provide creative solutions to operational challenges and ensure that branches continue to trade.To provide support to other members of the team when requiredTo hold effective RDM review meetings to support business challenges with suggestions for recruitment of relief pharmacists and changes to working patterns to maximise utilisation of employee pharmacists and branch coverExcellent planning, organisational and time management skills.Confident negotiator with excellent communication skillsHighly motivated and results drivenProficient use of IT skills with a familiar use of excel spreadsheetsStrong administrative skillsAbility to work under pressureCommitment to collaborative team workingCustomer focusedAttention to detailSolution based problem solver The Ideal Candidate Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful. Package Description Competitive salariesExcellent training & development opportunitiesPaid HolidaysWorkplace pension schemeStaff DiscountTravel Loans and more… Read Less

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