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Vivienne Westwood
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  • Digital Site Merchandise Manager (6 month FTC)  

    - London
    We ar excited to offer a full-time opportunity for a Digital Site Merc... Read More
    We ar excited to offer a full-time opportunity for a Digital Site Merchandise Manager to join our Digital Merchandising team on a 6-month fixed-term contract. This role will be based at our Merton office. The Digital Site Merchandise Manager is responsible for developing and executing online strategies to drive website performance. The key objective for the role is to achieve budgeted sales and profit targets, whilst effectively leading the Merchandise team to manage systems, the online lifecycle of products and availability.  The Merchandise Manager must demonstrate strong commercial awareness, brand positioning knowledge, and seasonal trend insight. They should be meticulous, data-driven, and strategic in managing product, merchandising, and online trading. Proficiency in inventory systems, performance reporting, and ecommerce tools is essential, along with excellent communication skills to foster internal and external relationships. KEY RESPONSIBILITIES Serve as main contact for website and Merchandising team, ensuring alignment with strategy and clear communication across reporting levels. Present confidently using a data-led approach; represent E-commerce Merchandising in stakeholder meetings. Oversee daily operations and prioritise website workload as directed by Head of E-commerce. Manage team and cross-functional projects, maintaining strong communication and a trading-focused culture. Maintain Merchandise calendar, studio rota, and team records including TOIL and overtime. Lead team development, training, and performance reviews; resolve internal issues. Ensure timely execution of merchandising assets and data; delegate effectively across the team. Communicate key developments and project updates to Head of E-commerce. Stay informed on merchandising areas including content, supply chain, and inbound logistics; track and resolve discrepancies. Independently manage SAP, OMS, SFCC catalogue, and website configuration for accurate reporting. Analyse trade reports and commercial factors; produce monthly/annual performance insights. Provide sales and margin reporting; use forecasting tools to guide trading actions. Lead initiatives to improve traffic and site experience; conduct audits and report bugs. Collaborate with Buying and Commercial teams to align on trading strategy and optimise online edits. Research and propose new tools and practices to support team evolution. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) SKILL SET REQUIRED E-commerce & Merchandising Expertise: Deep understanding of online trading, merchandising strategy, and website operations. Commercial Awareness: Strong grasp of brand positioning, seasonal trends, and global business factors. Data Analysis & Reporting: Proficient in interpreting trade reports, forecasting, and performance metrics using tools like SAP, OMS, and SFCC. Project & Team Management: Skilled in prioritising workloads, managing cross-functional projects, and leading team development and performance reviews. Communication & Presentation: Excellent verbal and written communication skills; confident in presenting data-led insights to stakeholders. Technical Proficiency: Experience with ecommerce platforms, catalogue management, website configuration, and bug reporting. Operational Efficiency: Ability to manage calendars, rotas, and studio logistics while maintaining accurate records. Problem Solving & Initiative: Proactive in resolving issues, suggesting improvements, and adapting to evolving team needs. Stakeholder Collaboration: Strong relationship-building skills across Buying, Commercial, Logistics, and IT teams. Customer Experience Focus: Understanding of CX and UX principles to enhance the online shopping journey. BENEFITS Staff discounts Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox Discounts and Wellness Hub Cycle to work scheme Generous annual leave allowance Pension Scheme Training and hands-on experience Opportunities to build new skills and gain valuable industry knowledge Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out. Read Less
  • Seasonal P/T Sales Assistant (FTC) - Cardiff  

    - Cardiff
    Vivienne Westwood is one of the most iconic British Fashion Brands who... Read More
    Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. Vivienne Westwood is looking for a Part-Time Sales Assistant to join our team based in the Cardiff Store for 8 weeks over the seasonal period. You will join us for 2 days per week and in return you will receive a competitive wage of £12.60 per hour plus commission and benefits. About the role: A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand. Key responsibilities of our Sales Assistant: To provide exemplary customer service and offer advice on products Communicate retail standards across the store Liaise and build relationships with clients What we are looking for in our Sales Assistant: Excellent interpersonal skills Have at least 1 year solid luxury retail experience Leadership and motivational skills Be commercially aware and possess in depth experience of working towards KPIs Ability to plan, prioritise and cope under pressure BENEFITS Commission Uniform Generous annual leave allowance Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Read Less
  • Seasonal F/T Sales Assistant (FTC) - Cardiff  

    - Cardiff
    Vivienne Westwood is one of the most iconic British Fashion Brands who... Read More
    Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. Vivienne Westwood is looking for a Full-Time Sales Assistant to join our team based in the Cardiff Store for 8 weeks over the seasonal period. You will join us for 5 days per week and in return you will receive a competitive wage of £12.60 per hour plus commission and benefits. About the role: A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand. Key responsibilities of our Sales Assistant: To provide exemplary customer service and offer advice on products Communicate retail standards across the store Liaise and build relationships with clients What we are looking for in our Sales Assistant: Excellent interpersonal skills Have at least 1 year solid luxury retail experience Leadership and motivational skills Be commercially aware and possess in depth experience of working towards KPIs Ability to plan, prioritise and cope under pressure BENEFITS Commission Uniform Generous annual leave allowance Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Read Less
  • Junior Legal and Privacy Specialist  

    - London
    ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic Br... Read More
    ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE Vivienne Westwood is looking for a Junior Legal and Privacy Specialist to join the Legal Team in the Battersea Office on a full-time basis, who will support the UK Legal Counsel dealing with the following main activities: Administrative and legal support to the UK Legal Counsel; Support in the review of NDAs, commercial contracts, supply contracts, service contracts, special collaborations and licensing relating to various projects, including UK and global level; Support in privacy matters (GDPR), preparing privacy documentation such as ROPA and DPAs, compliance activities in general and regulations of the specific reference sector;  Support in the management of issues related to the corporate "day by day" in the field of civil, commercial and intellectual property law through the preparation of the legal documentation required by the various departments; Legal document archiving by implementing a digital archiving system; Coordination with internal company departments and related external stakeholders in the signature processes; Conducting legal research. Technical and Personal skills: Law degree (having obtained the LPC or similar qualification to practice law in the UK will be preferred); At least 3 years' experience in similar roles in multinational companies or international law firms; Excellent knowledge of civil, commercial and intellectual property law; In-depth knowledge of contracts and regulations on privacy and compliance; Excellent knowledge of English, spoken and written (essential requirement); and Strong problem-solving skills, adaptability in a fast-paced environment, able to prioritise effectively, attention to detail, ownership-driven attitude to work, proactivity, organization and a collaborative team mindset. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS Staff discounts Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox Discounts and Wellness Hub Cycle to work scheme Generous annual leave allowance Pension Scheme Training and hands-on experience Opportunities to build new skills and gain valuable industry knowledge Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out. Read Less
  • Bridal & Couture Sample Machinist  

    - London
    Vivienne Westwood is one of the most iconic British Fashion Brands who... Read More
    Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading…. Vivienne Westwood’s Bridal & Couture Sample Machinist will work in the Bridal and Couture department in the London Head Office. KEY RESPONSIBILITIES Study and understand design sketches, patterns, and specifications provided by the Pattern Cutter or the Designer. Collaborate closely with Designers to clarify any ambiguities and ensure accurate interpretation of the design concept. Understanding and reading of garment patterns to ensure they match the Designer’s specifications. To be able to work with all fabrics and to understand their properties. Such as silk satin, taffeta, duchesse, chiffon, velvet, sequins, lace and lace border and inserts. Operate industrial sewing machines and other equipment to assemble garments. Sew and join fabric pieces with precision, paying attention to seam allowances, stitching techniques, and finishing details. Add embellishments, trims, and other decorative elements to enhance the garment's aesthetic appeal. Pay close attention to fine details, such as hand stitching, to achieve a high level of craftsmanship. Conduct quality checks at various stages of garment construction to ensure the final product meets the Designer's standards. Make any necessary adjustments or corrections to achieve the desired quality. Collaborate with other members of the design and production team to address any issues and ensure a smooth workflow and to bring the design concept to fruition. Produce prototypes and high-quality bespoke garments based on the designer's specifications. Work efficiently to meet tight deadlines and production schedules. Prioritise tasks and manage time effectively to ensure timely delivery of samples. PROFILE & KEY SKILLS A minimum of 5 years of relevant work experience. Positive and proactive in their work attitude. Ability to remain calm under pressure. Available to work overtime during show periods. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Read Less
  • Seasonal F/T Sales Assistant (FTC) - Manchester  

    - Manchester
    Vivienne Westwood is one of the most iconic British Fashion Brands who... Read More
    Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. Vivienne Westwood is looking for a Full-Time Sales Assistant to join our team based in the Manchester Store for 8 weeks over the seasonal period. You will join us for 5 days per week and in return you will receive a competitive wage of £12.60 per hour plus commission and benefits. About the role: A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand. Key responsibilities of our Sales Assistant: To provide exemplary customer service and offer advice on products Communicate retail standards across the store Liaise and build relationships with clients What we are looking for in our Sales Assistant: Excellent interpersonal skills Have at least 1 year solid luxury retail experience Leadership and motivational skills Be commercially aware and possess in depth experience of working towards KPIs Ability to plan, prioritise and cope under pressure BENEFITS Commission Uniform Generous annual leave allowance Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Read Less
  • Ecommerce Customer Service - Seasonal FTC  

    - London
    We are excited to offer an opportunity for two Ecommerce Customer Serv... Read More
    We are excited to offer an opportunity for two Ecommerce Customer Service Associates to join our Ecommerce team on a full-time basis for 3 Months on a Fixed term contract. This role will be based in our Merton office and is a seasonal contract.  The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values, and assist customers with their queries. This role offers a fantastic opportunity to work in a customer environment that is fast paced and interactive, delivering exceptional standards of customer service KEY REPSONSIBILITIES Provide outstanding customer service, liaising directly with customers and clients on all platforms. Handling customer queries via email, live chat, social media platforms in an effective manner. Maintain high Customer Service standards, information, providing helpful assistance and efficient service. Communicate with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customer. Manage assigned relationships with the E-commerce customer base, via email and by phone, through internal systems. Update customer tickets accordingly within our agreed response time. Proactively keep customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements. Dealing with internal process from start to finish. Process customer parcels received by E-commerce, work closely with Warehouse and Logistics on all return's customer instruction and redelivery. Monitor and reply to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information. Liaise with ROW parties and other departments to provide the best customer service, including IT, Sales Warehouse and Logistics to ensure a smooth customer journey from Registration through to final delivery. Reduce customer response time and escalations. Maintain prompt user engagement to provide resolution to customer complaints and maintaining customer satisfaction. Uphold company policies and procedures on all aspects of Customer Service duties. Ensure your work performance meets Customer Service SLA standards, targets and KPI's. Record trends and present feedback to senior management that may impact customer’s experience.  Demonstrate your passion for giving outstanding customer service and exceeding the customers’ expectations by providing bespoke solutions where needed. Maintain and keep the e-commerce area clean & tidy. General administrative tasks as required such as database and Customer Service file maintenance. Any other ad hoc tasks required. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS KNOWLEDGE & EXPERIENCE A minimum of 2 years' experience in an E-commerce Customer Service environment. High-level of multi-tasking with an element of urgency to support the volumes that can arise. Experience in working with a CRM system is highly advantageous. Computer literate, precise attention to data and systems with good organisational skills. Clear understanding of current Consumer Legislation. Experience with third party carrier dispatch and delivery, related to Customer Services. TECHNICAL SKILLS Knowledge of Salesforce Commerce Cloud. Proficient in Microsoft Office Suite. Strong analytical, verbal, and written communication skills. High level IT and analytical skills. Confident, articulate, and professional telephone manner. Experience with OMS interfaces, working with customer data and order channels. Proven ability to communicate across channels via email, phone and via social media. COMPETENCIES Exceptional communicator, with strong interpersonal skills. Team player with a collaborative mind set and enthusiasm. Self-motivated, able to work independently on set tasks. Excellent organisational skills and time management. Problem solving and decision-making skills – Solution focused. Ability to multitask, manage and prioritise workload to meet deadlines. Excellent accuracy and acute attention to detail. The capability to perform under pressure. Flexible and enjoy working in a high pace, fast moving, and changing environment. Experience in an ecommerce customer service setting is preferred. Customer led, commercially astute BENEFITS Staff discounts Perkbox Discounts and Wellness Hub Cycle to work scheme Generous annual leave allowance Training and hands-on experience Opportunities to build new skills and gain valuable industry knowledge Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out. Read Less
  • Seasonal F/T Sales Assistant (FTC) - Bicester  

    - Bicester
    Vivienne Westwood is one of the most iconic British Fashion Brands who... Read More
    Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. Vivienne Westwood is looking for a Full-Time Sales Assistant to join our team based in the Bicester Outlet Store for 8 weeks over the seasonal period. You will join us for 5 days per week and in return you will receive a competitive wage of £12.60 per hour plus commission and benefits. About the role: A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand. Key responsibilities of our Sales Assistant: To provide exemplary customer service and offer advice on products Communicate retail standards across the store Liaise and build relationships with clients What we are looking for in our Sales Assistant: Excellent interpersonal skills Have at least 1 year solid luxury retail experience Leadership and motivational skills Be commercially aware and possess in depth experience of working towards KPIs Ability to plan, prioritise and cope under pressure BENEFITS Commission Uniform Generous annual leave allowance Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Read Less
  • Performance Marketing Specialist  

    - London
    Vivienne Westwood is one of the most iconic British fashion brands, re... Read More
    Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Performance Marketing Specialist to join our Digital Marketing team on a full-time basis for 12 months with the possibility of becoming a permanent role. This role will be based in our Battersea office. The Performance Marketing Specialist will be responsible for leading the strategy and execution of ROAS-driven campaigns across PPC, Google Shopping (including product feed optimisation), Paid Social, and Affiliate Marketing. The ideal candidate has a highly analytical, mathematical mindset with proven experience in campaign optimisation, and a strong understanding of attribution methodologies. This role requires someone comfortable turning data into actionable strategies. The long-term plan for this role is to gradually move all the performance campaigns in-house. KEY REPSONSIBILITIES 1. Performance Strategy & Agencies management In collaboration with the Head of Digital, lead and manage the agency in optimising campaigns across Google Ads including Google Shopping. In-house run and optimise campaigns across Meta (Facebook/Instagram) In-house run and optimise campaigns on Pinterest and TikTok Continuously refine campaign targeting, bidding strategies, and budgets to maximize ROAS and lower CAC. Serve as the primary point of contact for the performance marketing agencies to ensure campaigns are executed effectively and meet performance targets. Align agency efforts with the brand's business objectives, ensuring consistent messaging and adherence to the luxury brand positioning. Provide clear briefs and KPIs, continuously evaluating agency output, identifying opportunities for improvement, and ensuring ROAS and other KPIs optimization. Work alongside the creative, merchandising, and e-commerce teams to ensure campaigns are aligned with seasonal collections, product launches, and promotional initiatives. 2. Feed Optimization & Management Make sure our product feeds are optimised to improve overall performance of our Google Shopping campaigns Lead the agency responsible for running our feed management platforms to ensure feeds are accurate, clean, and fully optimized for performance, with the plan of running this activity fully in house eventually. Collaborate with the ecommerce merchandising team to align feed content (titles, descriptions, images, and custom labels) with marketing priorities and seasonal trends. Lead the agency in implementing best practices to improve feed quality score and maximize impressions and conversions. 3. Campaign Analysis, Data Visualization & Insights In collaboration with the Website and Data Analyst, develop and implement a robust data-driven marketing measurement framework In collaboration with the Website and Data Analyst, utilise Google Analytics (GA4) or Looker Studio to build performance dashboards and deliver real-time campaign insights. Analyse campaign data to uncover trends, identify growth opportunities, and deliver data-backed strategies. This includes CR optimisation in collaboration with the ecommerce team. Measure, report, and present critical KPIs such as ROAS, CLV, CAC, and feed performance. With the support of the IT department, explore possibilities of leveraging our Power BI to build insightful reports to support the wider business. 4. Affiliate Marketing Management Work alongside the digital team to drive the performance of affiliate programs by onboarding and managing partnerships to deliver incremental growth Monitor affiliate performance, negotiate partnerships, and implement strategies to optimize ROI. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS 4+ years of hands-on experience in performance marketing with a strong focus on PPC, Google Shopping, Paid Social, and Affiliate Marketing. Previous experience in the luxury fashion or retail industry Hands-on experience with feed optimization Technical Skills: Hands-on expertise with Google Ads, Meta Ads Manager, Google Shopping, and affiliate marketing platforms. Understanding of feed management and optimization for Google Shopping and dynamic product ads. Strong analytical skills and proficiency with Google Analytics (GA4), and Excel for reporting and insights. Understanding of attribution models, customer funnels, and key growth metrics (e.g., ROAS, CAC, CLV). Analytical & Strategic Mindset: Exceptional numerical and analytical abilities with a focus on turning complex data into actionable strategies. Proven experience building performance dashboards and visualizing data to drive decision-making. Soft Skills: Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, data-driven environment. Excellent communication skills and ability to collaborate with internal teams and external partners Bonus Skills: Experience with Salesforce Experience with Power BI Experience with data feed management tools BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Read Less

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