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Vitality
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  • Actuarial Manager (Health Pricing)  

    - Bournemouth
    Team – Pricing - Actuarial  Working Pattern - Hybrid – 2 days per week... Read More
    Team – Pricing - Actuarial  Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours.  We are happy to discuss flexible working! Top 3 skills needed for this role: Strong actuarial and analytical modelling skills Actuarial judgement and commercial awareness Excellent stakeholder communication skills What this role is all about: As a new-generation insurer disrupting the insurtech market, our Actuaries are analytical experts who ensure smooth operations. They analyse data, manage risk, set fair premiums and support long-term financial planning, providing insights that drive decision-making. As an Actuarial Manager in the Health Pricing team, you’ll lead impactful pricing initiatives aligned with business strategy. You’ll manage your own and others’ work, improve pricing processes and tools, and deliver high-quality outputs. Key Actions Build, refine, and maintain pricing models, clearly explaining assumptions Identify and quantify risks, opportunities, and key business drivers Validate model outputs, monitor emerging trends, and support solutions to material business challenges Translate technical findings into clear, actionable insights for non‑technical stakeholders Build strong working relationships and support informed decision‑making across teams Coach and support colleagues, sharing expertise to encourage continuous learning Deliver high‑quality work on time while maintaining a proactive, solutions‑focused mindset What do you need to thrive? Fellow of the Institute and Faculty of Actuaries or equivalent Or student or associate member of the Institute and Faculty of Actuaries or equivalent Knowledge of more advanced visualisation/dashboarding tools such as Power BI Experience of working within financial services, particularly in health or general insurance Knowledge of SQL, writing and editing complex queries to extract and process data, , using SQL Server Management Studio Knowledge of Python and associated data processing libraries ( pandas, numpy) So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • MI Analyst  

    - London
    Team – Insights Lab Working Pattern - Hybrid – 2 days per week in the... Read More
    Team – Insights Lab Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: Strong SQL skills Report/dashboard development experience (Power BI or similar) Data storytelling/communication What this role is all about: We’re looking for a motivated, skilled, and experienced analytics professional to join our Insight Lab team. You’ll design and deliver reporting and analytics that help us monitor performance, understand customer behaviour, and improve service for both our members and advisers. Why join us? What this team is all about: We’re a data-driven team focused on delivering insights that shape customer experience, performance, and business strategy. Our mission is to bring together data from multiple sources and turn it into a single, compelling story, combining technical expertise with business understanding to drive meaningful change. This role also includes a proof-of-concept element, where you’ll work on prototype-level data engineering and ETL modelling through to analytics and visualization. Working with others to productionise and ensure successful implementation. This gives you the chance to innovate and see your ideas evolve into enterprise-class solutions. In addition, you’ll play a key role in solving daily issues with data and reporting, ensuring operational continuity and accuracy. You’ll also handle queries from managers on staff performance metrics and management helping leaders make fair and informed decisions. Key Actions: Build and maintain SQL queries to create reliable reporting layers. Develop automated reporting solutions for dashboards and ad-hoc analysis. Produce and maintain KPIs that monitor servicing performance and customer experience. Create analytics to uncover trends in customer behaviour and operational bottlenecks. Design and deliver clear, engaging dashboards that make insights accessible to stakeholders. Implement data validation processes to ensure accuracy and reliability. Explore emerging tools (including AI-assisted analytics) while maintaining high standards of data quality. Respond to ad-hoc data queries and performance metric requests from managers. What do you need to thrive? Ability to interpret data and explain it clearly to non-technical audiences. A focus on accuracy, consistency, and data quality. Curiosity and a problem-solving mindset. Familiarity with AI tools or willingness to learn. Desirable: experience with automation tools (, Power Automate) and interest in AI-assisted analytics. So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • Incident Manager  

    - Bournemouth
    Team – IT Service Management Working Pattern - Hybrid – 2 days per wee... Read More
    Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier failures, facilities, health & safety, regulatory breaches, payment disruptions, fraud attempts, data privacy exposures, and major service breakdowns). You’ll coordinate technical and business teams, activate the right response (Major Incident/Crisis/BCP), lead investigations, and ensure timely, accurate updates to stakeholders. The role also covers proactive and reactive Problem Management, using tools for monitoring, triage, root-cause analysis, trend detection, and reporting. Key Actions Monitor and drive incidents to closure, escalating when needed Assess severity and manage major incidents through remediation Communicate incident status to stakeholders Coordinate investigations and document steps for root cause analysis Perform trend analysis and proactive Problem Management to reduce recurrence Ensure SLA compliance and governance of Incident/Problem processes Join an on-call rota for significant incidents out of hours What do you need to thrive? Able to demonstrate a proven track record in the effective delivery of Incident Management Experience with application or infrastructure services Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences Strong collaboration skills with an interest to develop a strong network Ability and aptitude to pick up new technologies or procedures Good organisational skills and excel at multitasking with the ability to “pick up the pace” during major outages So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • Actuarial Manager (Health Profitability and Value)  

    - Bournemouth
    Team – Actuarial - Health Working Pattern - Hybrid – 2 days per week i... Read More
    Team – Actuarial - Health Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time, hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: Advanced analytical and actuarial modelling expertise
    Strong data manipulation and dashboard‑building skills
    Effective stakeholder communication skills  What this role is all about: As an Actuarial Manager in our Health Actuarial Reporting team, you’ll play a pivotal role in shaping strategic decisions across Vitality Health. You’ll dive into actuarial experience, emerging trends and the drivers of profitability to uncover insights that truly influence the direction of the business. Working closely with pricing, reporting, and clinical analytics teams, you’ll provide actionable insights into profitability and take ownership of evolving our business planning process to support smarter, data-driven decisions. Key Actions Profitability Analytics: Own and develop the Business planning modelling and projections to support the businesses strategic aims. Use your insight to recommend assumptions to management for use in Business planning and scenario modelling, and drive alignment in understanding between Actuarial, Pricing and Clinical Risk intelligence.  Carry out detailed investigations into trends and experience whilst working with peers. Build and manage insightful analytics dashboards to support decision making which is customer focussed and provides early warning indications of trends. 
    Continual enhancement of existing processes and insights in a well-controlled environment. Ensure strong governance is implemented throughout all processes in the team. Fair Value insights, assessment and monitoring: Use complex data extraction skills to build data sets to drive detailed discussions of, and insights in to, fair value.  Support management and the Executive to fully understand how products are delivering fair value outcomes by providing insightful input and commentary on Fair Value assessments and monitoring. 
    Champion the management and enhancement of products for in-force customers, ensuring access to product services, features and flexibility to meet their needs and long-term continued value. 
    Drive the production and delivery of more frequent fair value monitoring and reporting, effectively communicating areas of risk to stakeholders.  What do you need to thrive? Associate or Fellow of the Institute and Faculty of Actuaries or equivalent MS Office skills: Excel advanced, Word/PowerPoint intermediate.  Detailed SQL, Power BI, and other dashboard building skills to support the insights of senior managers in the business. 
    Confident and competent interaction with stakeholders across the business.
    So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • Customer Renewals Specialist  

    - Stockport
    Team- Retention - Health Working Pattern -Monday- Friday , 1 late a we... Read More
    Team- Retention - Health Working Pattern -Monday- Friday , 1 late a week till 7pm, Hybrid - 2days per week in our Stockport office Bonus up to an extra £18,000 per annum OTE . Basic salary increase to £27,000 after 6 months, Holiday allowance-25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Renewals Sales Executive? This is a busy and inspiring role; you'll bring your resilience, enthusiasm and energy to dazzle our clients. Do you know how to deliver an exceptional customer experience? You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone. You will take inbound calls from our existing customers, answering queries about their product Assist with any questions the customer is facing with the aim of retaining their business Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc What do you need to thrive in Retentions? Vitality provides all staff with an extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Customer Retention Adviser you will likely have: Passion for great customer service Excellent communication skills A good level of computer literacy Previous experience in customer service and sales would be beneficial, but not essential So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • Channel Business Enablement Specialist -IFA Channel  

    - Stockport
    Team – Distribution  Working Pattern - Hybrid – 2 days per week in the... Read More
    Team – Distribution  Working Pattern - Hybrid – 2 days per week in the Vitality Stockport/Bournemouth or London Office. Full time, hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: Strong ability to create engaging training materials (videos, webinars, documentation).
    Deep understanding of Sales force  Proactive in identifying challenges and leveraging AI for efficiency What this role is all about: Lead the adoption of sales technology and tools, with an initial focus on Salesforce, across the IFA distribution channel. Drive best practices to ensure effective utilisation and integration. Key Actions Translate user needs and problem statements into requirements for developers and collaborate with the Product Owner to schedule into delivery roadmap Act as a bridge between end-users and technical teams, ensuring effective communication and solutions meet business needs. Proactively identify user challenges and provide solutions or additional training as needed. Create engaging materials, including documentation, tutorials, videos, and webinars to support users understanding and adoption. Collaborate with the sales teams to identify opportunities to create efficiencies in the sales process Leverage AI capabilities to drive operational efficiencies and improve user experience. Collaborate with sales management to identify enhancements or changes to business processes and translate this into workable solutions Promote and reinforce data accuracy and hygiene through targeted training and ongoing monitoring Equip users with the knowledge to generate and interpret meaningful reports and dashboards Work closely with Sales management and internal stakeholders to align training with strategic goals Conduct onboarding sessions and ongoing training for existing staff to reinforce best practices. What do you need to thrive? Essential Experience as a trainer, sales operations specialist, or a similar role with knowledge of Salesforce Strong understanding of sales processes Excellent communication and presentation skills, with the ability to translate technical concepts into user friendly terms. Proficiency in creating engaging training materials and using digital collaboration tools. Strong organisational skills Proactive and problem solving attitude. Analytical with the ability to interpret data and provide insights Experience of using AI Confident individual with ability to work on own initiative Ability to travel Salesforce Administrator certification or equivalent experience. Financial services sales experience Relevant experience in an Information Technology.
    So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less
  • Principal Test Engineer  

    - Bournemouth
    Team – Vitality Applications Working Pattern - Hybrid – 2 days per wee... Read More
    Team – Vitality Applications Working Pattern - Hybrid – 2 days per week in the London Office. Full time, hours per week.  Top 3 skills required:  Expertise in Test Automation and Framework Engineering  Leadership and Strategic Influence Multi-Specialism Technical Expertise What this role is all about: As a Principal Test Engineer, you’ll lead testing across multiple teams and drive automation excellence. You’ll design and maintain frameworks using C#, Java, and Selenium, ensuring robust, scalable solutions. This role combines hands-on technical expertise with strategic leadership, influencing best practices and standards across Vitality and with external partners. Key Actions Implement the software test life cycle: The process used to test software and ensure that quality standards are met. It includes test analysis and design, test estimation, test planning and approach, test execution, defect management, and reporting. Recognised as an expert in a core subset of the testing practices employed by the teams and provide technical management and guidance Adhere to testing standards: Adhering to the Group test strategy that defines the required testing standards and practices. Recognised as the subject matter expert on adherence to standards and champions a modern test engineering standard approach at Vitality. Engage stakeholders. Work with stakeholders to develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes. The core team of stakeholders includes project managers, user experience (UX) designers, solution architects, developers, systems or business analysts, other testers, product owners, and heads of journey. Working with senior management, internal stakeholders and 3rd parties to understand the business requirements and technology design, discuss and agree product launch requirements and ensure integration across multiple journeys. Build and transfer skills and knowledge. Take responsibility for developing personal skills and expertise aligned to role, encourage and coach test engineers to build a competent team. An expert in two specialisms (one of which is automation), working towards competency in a third specialism. Collaborate within and across teams. Work effectively together with others across varying areas of expertise to achieve the required results. What do you need to thrive? 7+ Years of hands-on Automation Testing experience with extensive knowledge of C#, Java & Selenium. Minimum of 2+ years of mentoring Engineers in test automation projects Strong hands-on experience in API test automation, including scenario design, data setup, and validation.  Deep understanding of automation framework design and long-term maintainability. Proven ability to lead test teams and mentor junior engineers. Experience in defining test strategies and driving quality initiatives across teams. Strong communication skills to collaborate with cross-functional stakeholders.  The ability to work well in a fast paced and dynamic environment. So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Read Less

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