At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence driven platform, we’re constantly looking at data and insights in order to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We look at behaviours, trends, and new technologies to shape and create new products and services. It’s why we’re constantly evolving our product offer to reflect new audiences, new demand, and new ways of thinking.We’re passionate about helping people thrive. This is encompassed in our values and feeds everything we do from our approach to the people we employ to the way we design our buildings.Vita GroupVita StudentUhausUnion Co-livingHouse of SocialHouse of Social Food Hall
Concierge. ManchesterHourly Rate: £13Contract: Permanent, 18 hours per weekWorking Hours: 7am – 9pm, predominantly weekend working. Flexibility required throughout the weekVita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance, and our services take care of the finer details, so residents enjoy more of each day effortlessly. We are seeking a dynamic and enthusiastic Concierge to support our luxurious site in Manchester. As part of our team, you’ll play a key role in shaping the day to day living experience for our residents in addition to supporting with the delivery of events and private functions. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.
Our Concierge TeamProvide an exceptional & personalised service to residents by anticipating and delivering to their needs
Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
Manage room turn arounds, check-in and check-outs.
Ensure our facilities are being looked after respectfully by residents & guests.
Be on hand, delivering solutions to issues or challenges that may arise.
Event Management: On-Site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:
Promote events, garnering resident interest and confirming guest list attendance
Prepare & deliver events with a lively and vibrant approach
Close events, cleaning and tidying all equipment and products as required.
Bar Assistant / Private functions
Provide high-quality bar service, ensuring guest satisfaction, and maintaining a luxurious bar environment
Develop and maintain in-depth knowledge of the menu and offerings to answer guest inquiries, provide recommendations, and enhance their dining experience.
Mix ingredients to make cocktails, spirits, and non-alcoholic drinks
Prepare and serve high-quality coffee and hot drinks: This includes brewing, steaming, and crafting specialty drinks with precision and consistency.
Take orders, serve drinks, and recommend drinks based on customer preferences.
Additional Responsibilities: Our Resident Experience Assistant team are responsible for delivering a multitude of additional tasks, including:
Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
Conduct block walks every 4-6 hours surveying and reporting every area of the building.
Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
Be a point of contact for any potential incident or emergency that may occur onsite.
Manage & store parcels correctly to allow residents to easily access deliveries as required.
Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our teamProfessional Experience
An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
Previous Concierge experience would be an advantage.
We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
Bar experience would be a significant advantage
Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.
Personal Characteristics
Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
Strong organisational and leadership qualities with an ability to remain calm under pressure.
Adaptability, creativity & positivity.
Resilience, with an ability to effectively navigate unexpected situations.
Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.
Why work for us…….Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc. Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBSAll offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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