Job DescriptionBusiness Unit: Fraud Service Delivery
Salary Range: £44,800 - £56,000 per annum DOE + red-hot benefits
Location: UK Remote – with occasional travel to hub – Glasgow, Leeds, Gosforth, Edinburgh, London
Contract Type: Permanent \nBe the voice we need. Live a life more Virgin.
\nOur Team \nWe’re looking for a driven and passionate Fraud Resourcing & Onboarding Lead who is ready to make a real difference. You’ll play a pivotal role in ensuring Fraud Operations is sufficiently resourced from workforce planning through to a seamless hiring and onboarding process.\nWhat you’ll be doing\n\nEnsure Fraud Operations is sufficiently resourced to handle commercial and operational demand. Regularly engage with senior stakeholders within Fraud Operations to understand changes to operational demand and ensure this is reflected in resource plans.\nMaintain the momentum of hiring across four pillars of Fraud Operations, forecasting future resourcing needs and working closely with operational leaders to recruit.\nDeploy a seamless and efficient onboarding program, increasing colleague satisfaction.\nLead the end-to-end recruitment for Fraud Operations resource, ensuring a seamless hiring process for multiple candidates simultaneously.\nActing as single point of contact for operational leaders, hiring managers and new hires, providing support throughout the recruitment and onboarding journey.\nMonitoring and tracking progress and providing updates to operational leaders and the Service Delivery Forum.\nWorking closely with the Interlock Lead translating resource requirements into hiring plans\nEngage with key stakeholders to effectively manage resource into Fraud Operations.\nOverseeing the onboarding process through advertising, screening, interviewing and negotiations with candidates and new starters.\nCollaborating closely with HR Recruitment Team, co-ordinating business led activities across Fraud Operations\nMonitoring and tracking progress across the process, providing updates to senior operational leaders and the Service Delivery Forum\nSupport Fraud Operations leaders to create high performing teams through hiring of qualified candidates.\nAccountable for business readiness activities including ordering of new kit and system access.\n\nWe need you to have\n\nA strong background in Fraud Operations.\nGood knowledge of fraud typologies within a retail banking environment.\nStrong knowledge of recruitment processes and experience in recruiting for multiple high-volume roles simultaneously.\nProven experience in resource management and creating operational resource plans - ensuring correct resource allocation to support operational demand.\nExperience in managing onboarding programs for colleagues, ensuring a seamless experience.\nStrong stakeholder engagement with the ability to challenge and influence at a senior level\n\nIt’s a bonus if you have but not essential\n\nOperational excellence awareness and experience.\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. \n \n \n \n \n
Job DescriptionBusiness Unit: Chief Operating Office
Salary range: £24,000 - £36,000 per annum DOE + red-hot benefits
Location: Hybrid - with occasional and infrequent travel for shift work to Glasgow or Gosforth
Contract Type: Permanent - Full Time \nGet out of your comfort zone. Live a life more Virgin.\nOur Team
The Technology Operations Analyst will have to ensure that, their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively, and any problems are handled efficiently and in line with processes and procedures.\nThe successful candidate will report directly to their Technical Operations Team Leader. This person will work a shift pattern (24 x 7) working within a team of Technology System Analysts across multiple platforms ( Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M. ) The candidate will work closely with a number of Operations teams including Service Support, Platform Engineering, Helpdesk Services & Data Centre management\nWhat you’ll be doing
• Provide first level support for all internally hosted platforms and applications.
• Ensure that all customer facing services and critical end to end process are monitored real time and to a high standard, take an active role in the continual service improvement methodology to maintain their effectiveness on platforms including Service Now, App Dynamics, Kibana, Runscope, Dynatrace, Splunk and SCOM.
• Provide first level support on all internally hosted platforms supporting organisational services including IBM, Windows, O365, Fujitsu, Oracle, Unix, EMC, RHEL.
• Liaise with 3rd party and cloud providers to identify issues and perform recovery actions e.g. IBM, Voca, Bacs, Payport, Mastercard, Arcot, BT, Fircosoft, Fiserve, Williams Lea, Microsoft, Oracle, AWS.
• Provide high level support and expertise on various mainframe job schedulers including TWS, Helmsman, Control M and Oozie.
• Influence the current standards and own initiatives to drive improvements on these platforms.
• Attend various forums to represent the team and influence decisions to support best practice i.e. Project, Service Introductions, CAB, BT TAB etc.
• Complete daily, weekly, and monthly tasks via corresponding route sheets.
• Ensure alert management process is followed for all service issues.
• Ensure appropriate handovers are carried out to other Technology Operations analysts, Technical, and Service Management Teams.
• Partake in regular team meetings on shift, providing feedback to the Team Coordinator.
• Input to your own appraisal in accordance with PMF guidelines.
• Take initiative and implement value add activities wherever possible to improve process or procedures.\nWe need you to have
• Previous experience with a proven track record of success in a similar IT role.
• Experience of application and systems monitoring and service recovery.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Ability to analyse and interpret information, whilst working as part of a team or independently.
• Good organisational skills, with the ability to think on your feet.\nIt’s a bonus if you have but not essential
• Ability to manage self-development, accompanied with a desire to improve and deliver results.
• Flexible, capacity to adapt to change, accompanied with the ability to support others.
• Knowledge of Technology Processes.
• Presentation Skills.\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Job DescriptionBusiness Unit: Technology Operations & Cyber Security
Salary Range Min: £49,000 - £70,000 - per annum DOE + red-hot benefits
Location: Remote - work from anywhere within the UK
Contract Type: Permanent Full Time, Permanent Part Time.\nTake control of your career. Live a life more Virgin.\nOur Team\nIn our quest to make Virgin Money a Digital Agile Bank, our core vision. We sweat the small stuff, because we know it makes a big difference for our customers and our colleagues. But at the heart of this are our people – who we couldn’t do without. Our bold and brilliant colleagues who bring their A game every single day. The question is – are you ready to bring yours?\nHave we got your attention? Let’s tell you more about the job!\nWhat you'll be Doing\nThis role is to contribute towards the technical expertise within the Azure Cloud platform function. Implementing the strategy and roadmap, contributing to the Design, Build and Run of our Microsoft cloud environment. The successful candidate will be expected to cross train in other technical areas to provide a broader support range.\nWorking in a DevOps Agile environment as in the banks Estate management and Platform Engineering within Technology Operations and Cyber Security, we are responsible for technology that underpin our colleague and customer multi-channel distribution systems including our websites, mobile applications, client-server applications. Managing Cloud Services to support project demand and operational requirements for the bank.\nWe Need you to Have\n\nExperience in Microsoft Azure, Cloud, Infrastructure, and Hybrid environments\nInfrastructure Cloud Services (such as DNS, Virtual Machines, Express Route)\nAzure Platform Administration (Management Groups, Subscriptions, Policies)\nAzure IAM, RBAC & Identity and Group Management\nA successful and proven track record of working in a similar role, DevOps Engineer, Site Reliability Engineer, Platform Engineer, Infrastructure Specialists, Cloud Administrator\nKnowledge and experience of building pipelines, git, and operating systems\nExperience in Infrastructure as Code technologies such as Terraform or equivalent public cloud IaC (Infrastructure as Code) technology\nA flair for learning new frameworks, and ideas\nA natural ability to participate in technical forums\nComfortable working in an agile delivery framework\nAble to work under your own initiative on large scale technical challenges\nExcellent written and verbal communication skills with the ability to engage technical and business stakeholders at all levels, as well as strong technical documentation skills\nProven expertise in incident and change management processes\n\nIt’s a bonus if you have but not essential \n\nInvolvement in cloud migrations\nExperience of cloud controls and standards within a regulated industry\nConfident with capacity forecasting, cloud cost optimization techniques and financial reporting\nExposure to Azure Defender for Cloud / Cloud Security\nGood knowledge of Docker, Kubernetes, and container orchestration is a plus\nAn understanding of scripting languages i.e. Python, Node.js, PowerShell and Bash scripting.\n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. \n
Job DescriptionBusiness Unit: Chief Credit Office
Salary range: £45,600 - £57,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract type: Permanent
Live to challenge the status quo. Live a life more Virgin. \nOur Team \nOur team plays a key part in the shaping of credit strategies within our Unsecured lending portfolio. You’ll join at an exciting time with projects underway to completely redevelop those strategies. You will get considerable exposure to stakeholders across the business and, as part of our small team, plenty of opportunities to own projects from inception to execution.\n \nWhat you’ll be doing\n\nLeading the development and implementation of innovative unsecured credit strategies to support Virgin Money’s growth through sustainable lending practices, whilst ensuring it remains within our risk appetite framework.\nContinuous optimisation of credit strategies for new and existing customers to stay ahead of the competition, whilst also responding to an ever-changing regulatory landscape.\nLeveraging technology and new data sources to streamline lending processes and provide insight into the portfolio, driving efficiency across the business.\nDriving a culture of continuous improvement, rationalising processes, improving sophistication and addressing complexity across all aspects of the credit risk lifecycle.\nWorking closely with internal stakeholders such as Credit Modelling, Commercial, and Technology to ensure ideas and solutions are driven to tangible outcomes.\nProviding reasonable and appropriate insight of our credit strategies to a variety of internal and external stakeholders.\nLiaising with Technology teams to see a proposal through the implementation phase, ensuring all credit strategies are implemented and executed as expected.\nDeputising for the Credit Risk Manager as required, supporting all aspects of managing unsecured lending strategies.\n\nWe need you to have\n\nSignificant analytical experience working in unsecured credit risk strategy roles or notable experience in a similar analytical role within the financial sector.\nAdvanced technical skills in data analysis and summarisation, with detailed knowledge of SAS/SQL.\nExcellent communication skills with ability to take complex and detailed findings and present these effectively and succinctly to stakeholders at all levels.\nExtensive experience in influencing change in a positive, ambitious, and collaborative manner and turn ideas into practical solutions.\nExperience in building trusted relationships with key stakeholders, both internally and externally.\n\nIt’s a bonus if you have but not essential\n\nUnderstanding of the Legal and Regulatory framework and agenda, operations of Risk and the wider business.\nSome understanding of the VMUK business model and commercial strategy.\nTechnical skills in other data management tools / coding languages used for conducting portfolio analytics, such as Python or R etc.\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com \nIt’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. \nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Job DescriptionBusiness Unit: Finance
Salary range: £60,000 - £75,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract type: Permanent\nGet out of your comfort zone. Live a life more Virgin. \nOur Team\nA fantastic opportunity exists right now within the External Reporting team in Finance, specifically in our Credit Risk Weighted Assets (RWA) Reporting team.\nCapital & RWAs is one of the Group’s most important resources, and the regulatory reporting regime is complex and constantly evolving. We are looking for an ambitious finance professional to work within a specialised team in ensuring the Group continues to comply with its regulatory reporting obligations, delivering on time, high quality, and robustly controlled reporting and disclosures to the regulator and external market. If you think you have what it takes? Please read on.... \nWhat you’ll be doing\n\nWorking closely with the RWA Reporting Senior Manager in the delivery of a comprehensive, high-quality regulatory Credit RWA returns and disclosures.\nEnsuring our Risk Weighted Assets calculations are accurate.\nOversight of monthly controls and governance across the RWA reporting landscape.\nWorking with large and complex datasets to provide insight and support to stakeholders on RWA movements.\nCreating new internal MI to enhance reporting capabilities and responding to stakeholder requests.\nEnsuring that ongoing refinements to the regulatory rules are accurately reflected in the returns through ongoing management of the Group’s regulatory capital change agenda.\nKeeping up to date with national and international regulatory developments, to understand how these are impacting the reporting and calculations.\nCommunicating and liaising with the regulator, including acting as a key contact point of contact for regulator queries.\n\nWe need you to have\n\nA degree in, numerical or coding-based discipline, or equivalent technical experience.\nAdvanced technical knowledge of SQL and or SAS, or other coding language.\nBrilliant knowledge in regulatory reporting, in particular Credit RWA reporting.\nExperience in the production of regulatory returns.\nExcellent problem-solving skills.\nExpertise in explaining complex and technical regulatory reporting matters in straightforward terms to the wider stakeholder community.\nProven strong ability to build and maintain relationships with senior stakeholders.\nPrevious experience in managing regulatory change.\n\nIt’s a bonus if you have but not essential\n\nExperience of data tools such as Power BI.\nCoaching / mentoring experience.\nUnderstanding of IRB modelling.\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com \nIt’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. \nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Job DescriptionBusiness Unit: Fraud Service Delivery
Salary Range: £58,400 - £73,000 per annum DOE + red-hot benefits
Location: UK Remote – Occasional travel to local hub
Contract Type: Permanent\nBe the voice we need. Live a life more Virgin.
\nOur Team \nThe world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.\nAs an Ops Resource Enablement Manager, you will play a crucial role in ensuring that our Fraud Operations team is sufficiently resourced and skilled to align to the commercial objectives of the Bank. You will use your experience as a people leader to motivate and drive a team who are responsible for the interlock between resource planning and recruitment, ensuring the team has the capability, skills and knowledge to protect the Bank and its customers.\nWhat you’ll be doing\n\nResponsible for leading and translating the resource requirements into a functional, operational delivery plan across all four areas of Fraud Operations; telephony, back-office processing, investigations and application/mule activity.\nProviding support to the Fraud Service Delivery Senior Manager by leading a team who operationalise our training and graduation bay onboarding program.\nEngage with senior stakeholders to effectively manage resource into Fraud Operations to ensure quality of customer experience and outcomes is at the forefront of the team’s vision.\nShape and drive the resource planning delivery alignment to Virgin Moneys operational and commercial objectives.\nResponsible for leading a team who are responsible for the interlock between HR Recruitment, Onboarding and the Fraud team, acting as escalation point for all colleague onboarding activity, providing direction, support and challenge.\nIdentify opportunities to optimise capacity and drive efficiencies without compromising overall delivery of sourcing, onboarding and training solutions.\nLead and improve effectiveness of resource management across the four pillars of Fraud Operations and understand the various challenges and requirements across a broad and technical area of the Bank.\n\nWe need you to have\n\nProven background and experience in a resource management and planning role within retail banking and fraud operations.\nExperience in leading a high performing team of fraud professionals within an operational planning environment.\nDetailed knowledge of resource management including resource allocation, onboarding and budgets.\nRecent experience in strategic and operational planning in a retail banking environment, ideally in fraud operations.\nIn depth knowledge of fraud journeys and teams and their operational challenges and opportunities.\nExcellent knowledge of fraud typologies and a well-rounded understanding of regulatory obligations within a banking environment.\nExcellent analytical and problem-solving abilities with the capability to make data-driven decisions.\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. \n \n \n \n \n
Job DescriptionBusiness Unit: Business Controls
Salary Range: £58,400 - £87,600 per annum DOE + red-hot benefits
Location: UK Hybrid– Glasgow, Newcastle, Leeds or London
Live up to your potential. Live a life more Virgin\nOur Team \nOur Business Control Team is here to enable safe and sustainable growth. We are committed to driving risk excellence and are passionate about proactive risk management in the first line of defence. We are starting an exciting journey to grow our team, and this brand-new role has been created to lead our team who support Controls management alongside our Business Banking colleagues.\nWhat you’ll be doing\n\nControls Business Partner for Business Banking.\nManage a team of Control Specialists to embed efficient, evidence-based control management and testing frameworks that demonstrate adherence to the Risk Management Framework (RMF), Group policies and minimum control standards.\nMaintain dynamic management of the Business Banking risk and control profile, including leading Risk and Control Self-Assessment work and overseeing the timely identification and management of issues. \nPlan, scope and oversee the successful delivery of a dynamic annual plan of key controls testing that is aligned to the Business Banking risk profile and which evidences a pragmatic approach to risk management.\nEnsure the delivery of accurate and timely escalated risk reporting to Business Banking Leadership Team and corporate risk committees in line with the Group Risk Management Framework.\nManage the delivery and embedding of Risk Transformation and other risk related projects in Business Banking.\nBuild and maintain strong and productive working relationships with a wide range of key stakeholders including Business Banking LT and wider team and 2nd and 3rd line teams at all levels of seniority. \nProvide strong People Leader support to a team of Control Specialists.\n\nWe need you to have\n\nExperience in Business Banking - understanding of the key risks to Business Lending environment\nRisk Management experience in 1st, 2nd or 3rd line of defence - proven track record on understanding risk, controls and application and judgement of materiality.\nExcellent communication skills (verbal and written) with the ability to engage and influence stakeholders at all levels.\nA passion for the customer and great customer outcomes.\nDemonstrated ability to lead a team with purpose.\nResilience and confidence and the ability to perform whilst under pressure and tight deadlines.\nStrong analytical skills and the ability to work with complex information.\n\nIt’s a bonus if you have but not essential\n\nTesting and Assurance skills\nKnowledge of regulatory requirements as they apply to Business Banking\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nIt’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. \nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Job DescriptionBusiness Unit: Business Controls
Salary Range: £58,400 - £87,600 per annum
Location: UK Hybrid– Glasgow, Newcastle, Leeds or London
Don’t settle for dull. Live a life more Virgin.\nOur Team \nOur Business Control Team is here to enable safe and sustainable growth. We are committed to driving risk excellence and are passionate about proactive risk management in the first line of defence. We are starting an exciting journey to grow our team, and this brand-new role has been created to lead our team who support Controls management alongside our Secured Lending colleagues.\nWhat you’ll be doing\n\nControls Business Partner for the Secured Lending business.\nManage a team of Control Specialists to embed efficient, evidence-based control management and testing frameworks that demonstrate adherence to the Risk Management Framework (RMF), Group policies and minimum control standards.\nMaintain dynamic management of the Secured Lending risk and control profile, including leading Risk and Control Self-Assessment work and overseeing the timely identification and management of issues. \nPlan, scope and oversee the successful delivery of a dynamic annual plan of key controls testing that is aligned to the Secured Lending risk profile and which evidences a pragmatic approach to risk management.\nEnsure the delivery of accurate and timely escalated risk reporting to Secured Lending and the Retail Banking Leadership Team and corporate risk committees in line with the Group Risk Management Framework.\nManage the delivery and embedding of Risk Transformation and other risk related projects in the Secured Lending business.\nBuild and maintain strong and productive working relationships with a wide range of key stakeholders including Secured Lending LT and wider team and 2nd and 3rd line teams at all levels of seniority. \nProvide strong People Leader support to a team of Control Specialists.\n\nWe need you to have\n\nRisk Management experience in 1st, 2nd or 3rd line of defence - proven track record on understanding risk, controls and application and judgement of materiality.\nExperience of working within or knowledge of Secured Lending, understanding the risks that the business is inherently exposed to.\nExcellent communication skills (verbal and written) with the ability to engage and influence stakeholders at all levels.\nA passion for the customer and great customer outcomes.\nDemonstrated ability to lead a team with purpose.\nResilience and confidence and the ability to perform whilst under pressure and tight deadlines.\nStrong analytical skills and the ability to work with complex information.\n\nIt’s a bonus if you have but not essential\n\nTesting and Assurance skills.\nKnowledge of regulatory requirements as they apply to Secured Lending.\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nIt’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. \nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Job DescriptionBusiness Unit: Chief Operating Office
Salary Range: £33,600 - £49,000 per annum
Location: Remote - work from anywhere within the UK\nBe a change maker with more cha-ching. Live a life more Virgin.\nOur Team\nThe Platform Engineering Team sits within Technology Operations & Cyber Security (TOCS) and is responsible for supporting, maintaining, and innovating the Bank’s underpinning platforms and technologies.\nThe core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively.\nWhat you’ll be doing…\n\nInnovating, supporting and maintaining the Virgin Money Linux server estate for Operational Platform. \nSupporting the management of Patching lifecycles, including scheduling, deployment & verification.\nEngineering, validating, implementing and quality assuring technical solutions. \nSupporting projects implementing new infrastructure into the datacentres.\nSupporting root cause analysis and remediation of issues. \nWorking closely with others to estimate work, manage domain scope, risks and issues. \nCollaborating with internal and external parties to provide excellent customer service. \nCollaborating with project teams to ensure that change within the environment is managed and controlled effectively.\n\nWe need you to have…\n\nStrong sys admin skills and engineering experience of Red Hat Enterprise Linux \nSatellite (install, Configure, manage)\nExperience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP\nVMware (upgrade, manage)\nUnderstanding of Networking Technologies\nStrong problem-solving skills with the ability to own, diagnose and resolve platforms issues.\nUnderstanding of cybersecurity principles, vulnerability management\nPython, Bash, API’s and data structures in JSON/YAML or other\nEngineering mindset able to challenge the status quo and automate manual processes to deliver additional value.\nExceptional communication & teamwork skills \nFlexibility. The role may require occasional evening or weekend work\n\nIt’s a bonus if you have but not essential…\n\nExperience of Veritas Infoscale, VCS, Solaris and Ideally Server Hardware Management and maintenance\nGreat if you have had exposure of Red Hat Openshift, ARO or AKS\nExperience of Continuous Integration and Continuous Delivery tooling and working within an ITIL framework\nWorking in Multi-disciplinary Agile teams\n\nRed Hot Rewards \n\nGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.\nUp to five extra paid well-being days per year. \n20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. \nMarket-leading pension.\nFree private medical cover, income protection and life assurance.\nFlexible benefits include Cycle to Work, wellness and health assessments, and critical illness. \n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role?
If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. \n
Job DescriptionBusiness Unit: Customer Operations
Salary Range: £59,200 - £74,000
Location: UK Hybrid – with some quarterly travel to our hub locations in Glasgow/Newcastle
Contract type: Permanent - Full Time \nTake control of your career. Live a life more Virgin.
\nOur Team
It’s an exciting time at Virgin Money as we grow our Service Design Centre of Excellence (CoE) within our Products and Channels team. We’re on an exciting journey, and we’ve got big plans for the future. It’s a fun and fast-paced place to be, and we want you to help take us to the next level.\nService Design is the craft of looking holistically at a customer's overall journeys as they interact with different products and services and design target experiences we want to create for our customers.\nWe are looking for talented, forward thinking Service Designer to join our team of highly skilled and passionate service deign practitioners as we create market-leading propositions and experiences for our customers.\nWhat you’ll be doing\n\nIn this highly collaborative role, you'll have a big impact on our organisation by shaping and improving how we design and deliver our services for customers. Your expertise will guide our strategic decisions, spark innovation, and ensure that we always prioritise our customer’s needs in the services we offer now and in the future.\nYou will architect and partner with execution teams to enable ideal customer experiences, all while building the organization’s customer-centric culture. The ideal candidate for this position is a proven practitioner with a high capacity for follow-through, bringing together the science (data-driven, analytic skills) and art (design) of Customer Experience strategy.\nYou will be responsible for baselining and diagnosing ‘as is’ customer journeys and ideating target state design grounded in customer research and analysis to deliver good customer outcomes under the virgin brand promise.\nYou will identify key moments that matter along the customer journey lifecycle based on output and coordination with Customer Insight and Voice of Customer Analytics teams\nForensically dissecting critical experiences, taking account of how people, processes, and technologies result in current customer experiences you will co-create new experience and process design with relevant cross-functional stakeholders, taking into account budgetary and other operational realities\nYou will build the business case for making critical changes based on desired Service Design outcomes Journey and Insight Mapping\nCreate holistic service design blueprints, including integrated journey/ process level mapping across CX, operations work- flows and technology systems.\nStay updated with industry trends and incorporate relevant insights into the service design strategy.\n\nWe need you to have\n\nExpertise of process mapping, service blueprinting, being proficient in use of journey mapping tooling, such as Figma, MIRO, Visio\nA deep understanding of designing services that provide seamless and personalized experiences for customers within businesses of similar scale and nature (ideally in a Service Designer practitioner role)\nExtensive background in developing and implementing strategies that improve services to align with business goals and make customers happier.\nThe ability to identify areas for improvement in services by aggregating and analysing customer feedback.\nProficiency in creating and using metrics and indicators to measure service quality and make continuous improvements.\nOperational and digital strategy experience, in particular translating customer comments into strategic action while mapping customer journeys\n\nAnd there's no waiting around, you'll enjoy these benefits from day one.\nFeeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.\nWe're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.\nSay hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. \nAs a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com\nNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.\nIf you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks\n
