Company Detail

Job Openings

• 

  Multichannel Customer Advisor  

  Vintage Cash Cow Arcavindi

  [fulltime] - Leeds

  Posted: 04/03/2026

  Apply Now

  DescriptionAbout the team:Our Customer Engagement Centre (CEC) is at t... Read More

  DescriptionAbout the team:Our Customer Engagement Centre (CEC) is at the heart of delivering exceptional experiences for our customers. We're the team that guides people through selling their vintage, valuable and unique items, making it simple, reassuring, and genuinely enjoyable.
  
  Based in Leeds and supporting Vintage Cash Cow’s mission to transform reCommerce with a focus on reuse, recycling and sustainability, the CEC team plays a huge role in helping us scale responsibly.
  
  About the role: The Multichannel Engagement Team Advisor is a newly created role designed to elevate our customer experience across a variety of contact channels, including inbound and outbound phone, email, webchat, and more.
  
  You’ll be the first point of contact for our customers, handling a wide range of queries with confidence, clarity, and empathy. Reporting into the Multichannel Engagement Team Leader, you’ll work across several systems and platforms, contributing to seamless service, fast resolutions, and meaningful customer connections.
  
  
  Getting Started… You’ll quickly get up to speed with our products, services, systems, and tone of voice. You’ll learn how each contact channel works, shadow our most experienced advisors, and begin taking live queries with support.
  
  Establishing Your Impact… Once settled, you’ll confidently handle a wide range of enquiries across multiple platforms. You’ll be resolving issues end to end, spotting recurring themes, and sharing insights that help us improve the overall customer journey.
  
  Driving Excellence… You’ll become a trusted multichannel specialist, delivering accurate, efficient, and friendly support that customers genuinely remember. You’ll champion quality, consistency, and continuous improvement as we build out this new function.
  
  Key Goals & Objectives: Deliver exceptional customer service across all channels, achieving high satisfaction and accuracy benchmarks. Resolve customer enquiries end-to-end, aiming for first-contact resolution wherever possible. Maintain accurate logging and documentation in all systems, meeting data protection and quality standards. Collaborate effectively with internal teams to solve complex issues and share knowledge. Identify patterns in customer feedback, proposing improvements to enhance experience and reduce friction. Contribute to team culture by supporting peers, sharing learnings, and helping embed new tools and processes.
  Key Responsibilities
  Respond to customer enquiries across phone, email, webchat, and other channels. Provide clear, accurate and friendly information about VCC’s products, services and processes. Take ownership of customer issues, ensuring full resolution and escalating only when essential. Work collaboratively with teams across the business to solve complex cases. Log all interactions accurately, adhering to GDPR, data protection, and internal quality standards. Flag recurring issues, process gaps or opportunities to improve the customer journey. Navigate and switch between multiple systems and platforms with confidence. Support new team members by sharing knowledge and contributing to a positive, collaborative environment. Adapt quickly to new tools, systems and processes as the team evolves. Use conflict resolution techniques to prevent and de-escalate complaints.
  Skills, Knowledge and Expertise Experience in a customer-facing role, ideally across more than one contact channel. Confident communicator (written and verbal) who can adapt tone and approach to different customer needs. Ability to multitask and manage multiple platforms and contact types simultaneously. Strong problem-solving mindset with a focus on getting it right first time. Empathetic, resilient and calm under pressure. Tech-savvy and comfortable learning new systems and tools. A collaborative team player with a positive influence on team culture.
  Nice to Have (but Not Essential): Experience working in a multichannel or contact centre environment. Knowledge of CRM or customer case management systems.
  
  
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  L&D Partner  

  Vintage Cash Cow Arcavindi

  [fulltime] - Leeds

  Posted: 02/03/2026

  Apply Now

  DescriptionAbout the team:At Vintage Cash Cow, we believe people grow... Read More

  DescriptionAbout the team:At Vintage Cash Cow, we believe people grow businesses and learning is how that growth happens. Our People Team exists to unlock potential, build capability, and create an environment where everyone can do their best work.
  L&D plays a big part in that. We’re here to make learning feel practical, modern, and genuinely useful, not theoretical or tick-box. We partner with the business to solve real challenges, build confident leaders, and create systems that scale as we grow.
  About the role:It’s an exciting time to join us as our Learning & Development Partner. As we continue to scale, we’re building learning that’s embedded in everyday work, not separate from it.
  Reporting to the Head of L&D, you’ll help shape how learning works here. You’ll partner with leaders to tackle real performance challenges, design practical solutions that stick, and build scalable frameworks that grow with the business.
  
  This isn’t just about delivering workshops. It’s about thinking strategically, spotting capability gaps before they become problems, and creating learning experiences that genuinely move the dial.
  
  You’ll need to be comfortable with pace, ambiguity, and building as you go. In return, you’ll get real ownership, space to experiment, and the chance to shape learning at scale.
  
  ________________________________________________________________________________________________________Getting Started…
  Build strong relationships with leaders and managers across the business Understand what’s working, what’s not, and where capability gaps exist Get to grips with our onboarding, leadership development, and LMS landscape Identify quick wins and longer-term opportunities to strengthen learning
  
  Establishing Your Impact… Turn messy performance challenges into clear, practical learning solutions Design and facilitate engaging workshops for managers and teams (both live and virtual) Enhance our onboarding experience so new hires hit the ground running Support and develop both first-time managers and experienced leaders Develop our LMS, building content catalogues, career pathways, and partnering with external providers
  
  Driving Excellence… Embed learning into performance and career development conversations Create simple frameworks and toolkits people can actually use Build repeatable systems so learning scales as we grow Track impact (not just attendance) and use data to continuously improve Share clear insights and recommendations with the Head of L&D and leadership
  Key ResponsibilitiesKey Goals & Objectives: Build practical, scalable learning solutions that support business growth Strengthen leadership capability across all levels Embed learning into everyday work and performance Measure and demonstrate the impact of L&D initiatives
  
  Key Responsibilities: Partner with business leaders to identify capability needs and co-create solutions Design and deliver workshops, toolkits, playbooks, and digital learning experiences Facilitate engaging and impactful sessions for managers and teams Continuously evolve and improve our onboarding experience Develop and maintain our LMS, including content curation and career pathways Collaborate with external providers where appropriate Embed learning into performance, development, and career frameworks Use data, feedback, and insight to measure effectiveness and refine programmes Act as a thought partner on capability building, not just a course creator
  Skills, Knowledge and Expertise 3–4 years’ experience in L&D, Talent Development, or a similar role Experience working in a fast-paced or high-growth environment Confident facilitator, equally comfortable running a room and building a deck Strong instructional design skills across live and digital formats Practical and impact-focused, you care more about outcomes than theory Comfortable with ambiguity and building as you go Strong stakeholder management and influencing skills Experience working with or developing an LMS
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Recruitment Operations Partner  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 26/02/2026

  Apply Now

  DescriptionAbout the team: At Vintage Cash Cow and Arcavindi, our Peop... Read More

  DescriptionAbout the team:
  At Vintage Cash Cow and Arcavindi, our People Team is passionate about creating an exceptional employee experience, from first interaction to long-term growth. Within the team, our Talent Acquisition function is dedicated to finding, engaging, and hiring people who share our purpose: creating a world where everything has value and nothing is wasted.
  
  We partner across Operations, Logistics, Tech, and Commercial teams to ensure every hire strengthens our culture and fuels our mission: to build the world’s largest trading platform for pre-loved items, driven by people and data.
  
  We don’t just hire for skills. We hire people who add to our culture — bringing curiosity, ownership, and fresh thinking to help us scale sustainably.
  
  
  About the role:As a Recruitment Operations Specialist, you’ll be the engine behind our Talent Acquisition function. This role sits at the heart of how we hire. You’ll own our ATS (Pinpoint), recruitment tech stack, data integrity, reporting, compliance, and process optimisation across all territories. Your work ensures our TA team can operate at pace, with clarity and confidence.
  
  You won’t be hiring directly — instead, you’ll enable brilliant hiring to happen.
  
  You’ll turn recruitment data into insight, insight into action, and action into measurable improvement. From automation and workflow design to dashboard creation and compliance oversight, you’ll ensure our recruitment processes are scalable, structured, and future-ready.This is a strategic enablement role with real impact on quality of hire, candidate experience, and business growth.________________________________________________________________________________________________________Getting Started... Immerse yourself in our story, values, and hiring ambitions. Learn our recruitment stack (Pinpoint, HiBob and supporting tools) end-to-end. Build strong working relationships with TA Leads, TA Partners, Resourcing Partners, and People Operations. Audit our current recruitment processes and data health to identify early improvement opportunities.
  Establishing Your Impact… Take ownership of Pinpoint configuration, workflows, and automation. Ensure recruitment data is accurate, compliant, and insight-led. Build clear, accessible dashboards tracking time-to-hire, funnel health, source effectiveness, and quality metrics. Standardise structured hiring processes across markets. Improve reporting clarity for quarterly hiring reviews and workforce planning discussions.
  Driving Excellence… Design and continuously optimise recruitment workflows to improve speed and quality. Champion structured, consistent interview and evaluation frameworks. Reduce manual admin through automation and smarter systems. Maintain GDPR compliance and audit-ready recruitment documentation across all territories. Monitor recruitment spend and support reduction in agency reliance. Launch at least one process or optimisation improvement initiative per quarter. ________________________________________________________________________________________________________Key Goals & Objectives: Maintain 100% accurate and compliant recruitment data across all markets. Deliver real-time hiring dashboards used in monthly and quarterly performance reviews. Improve funnel conversion rates through process optimisation. Reduce agency spend through improved systems and sourcing insight. Ensure the TA team is fully confident and capable in using Pinpoint and recruitment tools. Maintain zero compliance breaches or data integrity issues.
  
  
  Key ResponsibilitiesKey Responsibilities: Own and optimise Pinpoint workflows, templates, automations, and integrations.  Act as internal super-user and trainer for recruitment systems. Maintain clean, accurate ATS data and ensure consistent usage across the TA team. Build and maintain recruitment dashboards and performance reports. Partner with TA Leads to translate hiring data into strategic insight. Ensure GDPR compliance, data retention accuracy, and right-to-work documentation processes. Manage recruitment tech vendors and job board contracts. Track and report on sourcing channel ROI and hiring costs. Continuously review and improve recruitment processes for efficiency and scalability. Support structured onboarding data handover to People Operations. Role-model ownership, precision, and continuous improvement across the TA function.
  
  
  Essential Skills & Experience: 3–5 years’ experience in Recruitment Operations, TA Systems, or HR Systems. Strong ATS expertise (Pinpoint or similar platform). Confident building reports, dashboards, and analysing recruitment data. Strong understanding of GDPR and multi-market hiring compliance. Process-driven mindset with a passion for optimisation and automation. Excellent organisational skills and attention to detail. Ability to influence through insight and collaboration rather than authority. Curious, proactive, and purpose-driven — balancing structure with agility.
  
  
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  SEO / AIO Lead  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 17/02/2026

  Apply Now

  DescriptionAbout the team:We’re a passionate bunch on a mission to mak... Read More

  DescriptionAbout the team:We’re a passionate bunch on a mission to make Vintage Cash Cow and ArcaVindi, the go-to place for giving pre-loved items a new lease of life. As we scale rapidly across the UK and Europe, AI-optimised discovery (AIO) and SEO are becoming increasingly critical growth levers,  helping customers find us earlier, more often, and with higher intent.
  Organic search and AI-driven discovery at Vintage Cash Cow are built on a clear underlying foundation of demand, with significant untapped potential. This role exists to unlock the next phase of growth by turning underperforming non-brand organic demand, content, and technical foundations into a scalable, high-impact acquisition engine.
  About the role:
  As our SEO / AIO Lead, you will own the hands-on execution and strategic evolution of SEO and AI-optimised discovery across Vintage Cash Cow and ArcaVindi. Reporting into the Growth Director, you will drive technical SEO, AIO optimisation, prioritisation, and content strategy, working closely with Product, Tech, Data, and Content to deliver measurable, incremental growth.
  
  
  This is a foundational build role. We are looking for someone who has launched or rebooted SEO in environments without mature legacy processes, and is comfortable creating structure where none exists. You will define standards, build documentation, establish reporting frameworks, and embed SEO best practice into product and content workflows from the ground up.
  
  
  This role is designed for a self-sufficient operator who thrives in ambiguity and operates end-to-end: identifying opportunity, setting direction, building process, and translating strategy into action at pace. You will have clear ownership, autonomy, and accountability for SEO / AIO performance, with the mandate to influence roadmaps and priorities across teams.
  
  
  Your work will directly impact non-brand traffic, acquisition efficiency, conversion quality, and long-term growth. As the business continues to scale, this role has significant opportunity to expand in scope and influence.
  
  
  This is a rare opportunity to build and scale the SEO / AIO engine within a high-growth consumer brand, not simply optimise it.
  
  
  First phase focus:
  
  
  Audit current SEO and AIO performance across technical foundations, content, and non-brand demand Identify priority opportunities where Vintage Cash Cow already ranks but underperforms on clicks, visibility, or AI surfaces Establish a clear SEO / AIO prioritisation framework aligned to business impact Partner closely with Product and Tech through major platform and CMS changes to ensure SEO best practice is embedded Define clear success metrics across traffic, rankings, CTR, and downstream performance
  
  Driving Excellence in SEO & AIO
  
  
  This role is accountable for elevating SEO and AI-optimised discovery into a high-impact, scalable growth channel for Vintage Cash Cow.
  The SEO / AIO Lead will focus on: Building a clear, prioritised SEO / AIO roadmap aligned to commercial impact Ensuring technical and content foundations are robust, scalable, and future-proof Embedding SEO and AIO best practice into product, platform, and content workflows Adapting our organic acquisition strategy as search and AI-driven discovery evolve Driving continuous improvement through testing, learning, and performance insight Success in this role is measured not just by rankings, but by incremental non-brand growth, acquisition efficiency, and contribution to wider business objectives.
  Key Goals & Objectives: Drive measurable growth in non-brand organic traffic, leads and AI-driven discovery Improve visibility, CTR, and performance of existing keyword and content foundations Ensure SEO best practice is embedded into product, platform, and content workflows Establish SEO / AIO as a core, scalable lead and revenue growth lever at Vintage Cash Cow Support incremental revenue and acquisition efficiency through scalable organic growth
  
  Key ResponsibilitiesSEO / AIO Strategy & Prioritisation Own the SEO / AIO strategy and roadmap across the UK and international markets, plus Multi-language technical setup, aligned to growth goals and customer needs. Build and maintain a clear prioritisation framework that balances technical foundations, content opportunities, and commercial impact. Identify high-impact opportunities across non-brand demand (rankings, CTR, content gaps) and translate them into an executable plan. Define success metrics and ensure stakeholders are aligned on what “good” looks like (traffic, visibility, rankings, CTR, conversions, and incremental value).
  Technical SEO & Platform Partnership Lead technical SEO delivery across crawlability, indexation, internal linking, site architecture, redirects, structured data/schema, metadata, and page performance fundamentals. Partner closely with Product and Engineering to embed SEO requirements into releases, QA, and platform decisions. Support and guide SEO best practice during platform changes (including migrations), ensuring risks are managed and improvements are shipped. Maintain technical hygiene through audits, monitoring, and issue triage (e.g. index bloat, duplication, thin content, canonicalisation).
  Content Strategy, Optimisation & E-E-A-T Partner with Content to develop a scalable SEO / AIO content strategy (pillars, clusters, templates) mapped to user intent and business priorities. Optimise existing and new content for performance: including on-page structure (H1–H3), internal linking, metadata, entity coverage, FAQs, and AI-readiness. Help establish consistent expert-led signals (author profiles, expert attribution, review processes) to strengthen trust and E-E-A-T across priority topics. Work with stakeholders to ensure content is accurate, brand-aligned, and built for long-term compounding organic growth.
  AIO Optimisation & AI Discovery Ensure content and technical foundations are optimised for emerging AI discovery surfaces (LLMs, AI summaries/answers, rich results, Answer Engine Optimisation) alongside traditional SEO. Track shifts in search and AI behaviour, identify risks and opportunities, and translate insights into practical changes across content and technical foundations. Champion best practices for AIO across the business, ensuring we evolve with the landscape.
  Performance Measurement & Continuous Improvement Establish reporting and monitoring for SEO / AIO performance, surfacing opportunities, risks, and wins clearly and regularly. Build a testing and optimisation cadence to improve rankings, CTR, engagement, and conversion quality over time. Quantify incremental impact where possible (especially non-brand growth), and communicate progress in a stakeholder-friendly way. Continuously improve ways of working (templates, checklists, workflows, QA) to scale output without compromising quality.
  Cross-functional Leadership & Ways of Working Collaborate with Product, Engineering, Data, CRM, Brand, and Performance Marketing to ensure SEO / AIO is integrated into the broader growth system. Act as the internal subject-matter expert for SEO / AIO, raising standards and capability across teams through guidance and best practice. Establish lightweight governance (standards, documentation, QA checks) so SEO / AIO execution is scalable, consistent, and reliable.
  Skills, Knowledge and ExpertiseStrong hands-on SEO experience (typically 5–10+ years), including experience building or rebooting SEO within a high-growth consumer or marketplace environment.
  This role is ideal for someone who: Has built SEO foundations from scratch or successfully reset underperforming channels Enjoys operating independently and thrives in ambiguity Is commercially focused — thinking beyond rankings to revenue, conversion, and LTV Wants ownership over performance outcomes, not just execution
  
  
  Key capabilities: Proven ability to independently own technical SEO strategy, prioritisation, and delivery Deep expertise across on-page, technical SEO, and content optimisation Strong understanding of emerging AI-driven discovery (e.g. AI Overviews, generative search) and how SEO strategy must adapt Hands-on experience setting up, managing, and extracting insight from SEO tool stacks (e.g. SEMrush, Ahrefs, Moz), including tracking frameworks and reporting Strong analytical capability — comfortable turning data into clear commercial priorities Experience partnering closely with Product and Engineering teams to ship SEO improvements Solid understanding of schema, structured data, and advanced SERP features Experience working with modern CMS platforms (e.g. Webflow) Experience operating SEO across multiple markets and multi-languages technical setup
  
  
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Jewellery & Antique Appraisals (Late Shift)  

  Vintage Cash Cow Arcavindi

  [parttime] - Morley

  Posted: 15/02/2026

  Apply Now

  DescriptionAbout the Team At Vintage Cash Cow, our Appraisals Team is... Read More

  DescriptionAbout the Team
  At Vintage Cash Cow, our Appraisals Team is at the heart of our operations, ensuring every item we receive is accurately valued. As the first point of contact with our customers’ goods, we carefully assess each box to provide fair and transparent offers. We take pride in being the engine room of the business, supplying stock that fuels all other departments. Our team of around 30 people works collaboratively, with opportunities to progress from Trainee to Senior Appraiser levels.
  
  About the Role
  As a Trainee Appraiser, you will be responsible for evaluating customers' items daily, working alongside specialists and your team leader to make well-informed decisions. You will develop expertise across a diverse range of vintage and antique items while striving to meet and exceed key performance targets. This is a role where continuous learning is essential—each day brings new and unique items, making every appraisal a valuable learning opportunity.
  
  Getting Started… Learn the fundamentals of appraising vintage and antique items, including gold, silver, watches, jewellery, medals, toys, cameras, and more. Engage in hands-on training with specialists and team leaders to build a strong foundation in valuation techniques. Begin appraising customer boxes with close guidance and support. Establishing Your Impact… Accurately appraise 23–25 boxes per day, maintaining a quality control rate of at least 95%. Develop a deeper understanding of product categories and valuation strategies. Collaborate with your team leader and colleagues to refine your skills and improve appraisal accuracy. Attend regular one-to-one meetings to track progress and discuss key performance indicators (KPIs). Driving Excellence… Increase daily appraisals to 25–30 boxes, ensuring consistency and precision. Take on greater responsibility for quality control, ensuring minimal errors through audits and feedback. Continue expanding your expertise across a broad range of vintage and antique items. Support the wider team by sharing insights and contributing to process improvements.
  Key Responsibilities Assess and accurately value a variety of vintage and antique items. Work closely with specialists to refine appraisal techniques and knowledge. Maintain high levels of accuracy to meet quality control standards. Ensure efficient processing of customer boxes in line with department KPIs. Support the continuous improvement of appraisal processes and customer satisfaction. Strong attention to detail and a passion for learning about vintage and antique items. Ability to work both independently and collaboratively within a team. A methodical and analytical approach to decision-making. Comfortable working in a fast-paced, target-driven environment. Previous experience in valuation, appraisals, or a related field is beneficial but not required—full training is provided.
  
  
  
  
  Skills, Knowledge and Expertise The working hours are 4pm to 10pm. Working days are Monday to Friday. 
  
  Equal Opportunities At Vintage Cash Cow, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. 
  We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we’re building a culture that celebrates individuality and champions equity at every level of our organisation. 
  If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future. 
  If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you. 
  #vintage
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Senior Data Analyst (Revenue)  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 06/02/2026

  Apply Now

  DescriptionAbout the team:At Vintage Cash Cow, data is how we scale im... Read More

  DescriptionAbout the team:At Vintage Cash Cow, data is how we scale impact. Every customer journey, from sending in pre-loved items to getting paid, is informed by the insights we generate, the models we build, and the decisions we enable. 
  Our Data team sits at the heart of this transformation, partnering closely with Technology & Product, and the wider business to turn information into action.   We focus on building trusted, scalable data foundations and delivering insight that drives smarter decisions across the organisation.
  
  
  This is a team where curiosity meets craft: blending analytical thinking, technical excellence, and a strong commercial mindset to deliver insight that feels clear, useful, and future-focused.
  
  
  About the role:We’re looking for a data-first, insight-hungry Data Analyst to help us deepen how data drives decisions across Vintage Cash Cow.  
  You’ll own revenue analytics across our entire value chain. From acquisition pricing optimisation across diverse product categories to channel performance and sell-through strategy. Your work will directly influence how we price incoming goods, which sales channels we prioritise, and how we maximise margin across our multi-category, multi-channels business model.
  
  You won’t be starting from scratch, you’ll be joining an established, data-savvy team with strong foundations already in place. Our rebuilt modern data platform (FiveTran, Snowflake, dbt, Sigma) gives you everything you need to dive in fast and make an impact from day one.
  Key Goals & Objectives
  Provide clear, accurate insight into revenue, margin, and performance drivers.  Support pricing, forecasting, and growth decisions with high-quality analysis. Improve speed and confidence in commercial decision-making.  Enable a culture of data-led revenue optimisation across the business. 
  
  
  Key Responsibilities & Skills
  Revenue & Commercial Analytics: Own end-to-end revenue reporting and analysis across product categories and sales channels Build predictive models for pricing optimisation, demand forecasting, and sell-through rates Analyse category-level economics to identify margin opportunities and optimize acquisition pricing Evaluate channel performance to inform strategic resource allocation Partner with commercial teams on A/B testing for pricing strategies and channel experiments Monitor and report on key revenue metrics: ASP by category, channel contribution margin, inventory turns, days to sale, etc.
  
  
  Commercial Partnership  Partner closely with stakeholders across the business to understand revenue goals.  Translate complex analysis into clear commercial recommendations.  Present insights that directly influence pricing, growth strategy, and operational decisions. 
  
  Continuous Improvement Contribute to developing data best practices, standards, and governance. Collaborate with engineers to improve data pipelines and performance. Stay curious, explore new BI tools, AI integrations, and analytical techniques that can enhance how we use data.
  
  
  
  
  ________________________________________________________________________________________________________Essential Skills & Experience: Expert-level SQL skills with experience building complex data models for financial and commercial analysis  Experience with BI tools (Sigma, Power BI, Tableau, Looker, or similar). Solid understanding of modern data platforms (e.g. Snowflake, dbt, FiveTran). Strong communicator who can translate data into business impact. Strong commercial mindset, you care about revenue impact, not just outputs.  Experience collaborating in cross-functional environments.
  
  
  
  
  Experience in e-commerce, marketplace, or re-commerce business models Knowledge of pricing optimisation techniques or dynamic pricing strategies Experience with experimentation frameworks (A/B testing, incrementality testing) Intermediate knowledge of Python for data analysis.
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Data Analyst  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 28/01/2026

  Apply Now

  DescriptionAbout the team:Join Vintage Cash Cow's innovative and forwa... Read More

  DescriptionAbout the team:Join Vintage Cash Cow's innovative and forward-thinking Technology team as we drive technological and operational advancements across our businesses. Our passionate team leverages cutting-edge technologies and robust data solutions to enhance business performance and shape the future of the re-commerce industry.
  About the role:
  We’re looking for a data-first, insight-hungry Data Analyst to help us evolve our reporting and analytic capabilities. You’ll start by building on a solid foundation of data, and grow your impact by helping teams solve real world problems with smart, scalable insights. 
  
  This is a hands-on role, you’ll shape dashboards, create new data models and be a go-to partner for business stakeholders. You’ll get to play a key role in making data more self-serve, enabling others to explore and act on insights, with your support. 
  
  ________________________________________________________________________________________________________Getting Started... Get to know our BI stack and reporting infrastructure Meet key commercial and finance stakeholders and shadow existing reporting processes Review existing dashboards, data sources, and user feedback to identify early wins
  Establishing Your Impact… Build and optimise reports and dashboards in Sigma Collaborate with marketing, finance, and ops to translate business needs into data outputs Begin supporting teams with SQL-powered insights and reporting improvements
  Driving Excellence…
  Own and evolve core dashboards and reporting pipelines Champion self-service BI through stakeholder training and enablement Identify data gaps and lead initiatives to improve quality, accessibility, and usability
  
  
  ________________________________________________________________________________________________________Key Goals & Objectives: Deliver accurate, insightful, and scalable reporting across the business Improve the quality, speed, and accessibility of our internal data Support decision-making through analysis and close collaboration with teams Enable a culture of self-service analytics through training and tools
  Key Responsibilities Design and maintain dashboards in Sigma Translate business requirements into data solutions, from ad hoc queries to scalable reports Write robust SQL to support reporting, modelling, and transformation tasks Act as a connector between business users and the core data team Train and support colleagues on BI tools and data best practices Identify inefficiencies in existing reporting and proactively offer improvements Support experimentation with natural language querying and other accessibility features Partner especially closely with Finance and Commercial teams to drive meaningful analysis
  
  Skills, Knowledge and ExpertiseEssential Skills & Experience: Solid SQL skills and experience building data models from scratch Proficiency in BI tools (ideally Sigma, but Power BI, Looker or similar also great) Confident working across departments to gather requirements and iterate on outputs Background in Business, Finance, or Data Analyst roles (or similar analytical fields) Curious, commercial mindset — you want to understand the “why” behind the data
  
  Desirable (Nice to Have): Exposure to natural language querying tools or approaches Previous experience improving or designing self-serve analytics environments Hands-on knowledge of modern data stacks and modelling approaches
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Mid-Level.Net Developer  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 22/01/2026

  Apply Now

  DescriptionAbout the team:The team thrives on collaboration while valu... Read More

  DescriptionAbout the team:The team thrives on collaboration while valuing individual responsibility and autonomy. We work at pace in a dynamic environment where priorities shift and adaptability is key. The team works remotely with the option to work from our Leeds office. While we value work-life balance, there may be occasions when out-of-hours work is needed to support releases or resolve critical issues.
  About the role:You will design, develop and maintain web applications and back-end services using C# and the .NET ecosystem, with a focus on building modern, scalable solutions. You'll contribute to building and maintaining our customer-facing websites, internal applications, and third-party integrations that power our platform. You'll work closely with cross-functional teams to deliver features that meet business needs and user expectations. 
  This role may require you to work from the Leeds offices from time to time, travel to our European location and other international locations as we scale, and provide out-of-hours support when needed.________________________________________________________________________________________________________Getting Started... Immerse yourself in our systems, architecture, and product portfolio. Start building and maintaining modern web APIs with .NET 9.0. Get hands-on with Blazor apps and contribute to user-facing experiences. Collaborate with cross-functional teams to deliver features that matter. Share knowledge through pair-coding.
  Establishing Your Impact… Take ownership of modules  and new greenfield builds. Partner with product managers to translate customer needs into elegant, scalable solutions. Integrate external service APIs to extend our platform’s capabilities.
  Driving Excellence… Being a key individual for projects end-to-end: from idea, to design, to launch. Champion a culture of experimentation, curiosity, and continuous learning. Keep an eye on emerging tech, propose and trial new tools that could transform how we work.
  ________________________________________________________________________________________________________
  Key Goals & Objectives:
  Deliver features and bug fixes within reasonable timeframes. Write clean, maintainable code that passes code review with minimal rework. Take ownership of features end-to-end, from development through to production. Work effectively with Product, QA and wider stakeholders to elicit and refine requirements. Identify and implement improvements to existing systems and processes. Continuously improve development practices, leveraging modern tools, cloud technologies, and automation. Stay ahead of the curve, experimenting with new technologies and suggesting innovations that could simplify complexity and unlock value.
  
  
  Key ResponsibilitiesDevelopment Develop & maintain C# / .NET APIs and back-end services. Build & maintain Blazor (or similar) front-ends. Write & maintain unit/integration tests. Work with SQL databases: query and optimise. Quality & Process Participate in code reviews (give/receive feedback). Debug & troubleshoot across the stack. Follow established patterns, standards, and best practices. Collaboration Work with the Product team and business stakeholders to elicit and refine requirements. Estimate work and flag risks/blockers early. Support QA with testing and bug resolution. Ownership Own features from development through deployment. Investigate & resolve production issues in your areas. Document solutions and share knowledge. Growth Lead and contribute to technical discussions. Support and mentor junior team members.
  Skills, Knowledge and ExpertiseEssential Skills & Experience: 3-5 years of hands-on experience with modern C#.NET. Working knowledge of Blazor and the .NET 9 framework. Proven ability to build and maintain robust RESTful APIs. Proficiency in relational databases and related technologies, including Entity Framework. Familiarity with CI/CD pipelines, particularly GitHub Actions. Experience with unit testing frameworks such as xUnit (or similar, e.g. NUnit, MSTest). Understanding of caching strategies and when to apply them to improve application performance. Competency in general basic IT skills. Excellent communication and effective problem-solving abilities. Desirable Skills: Exposure to Azure Cloud Services, or a strong willingness to learn these technologies. Experience with .NET Aspire. High degree of adaptability and the capacity to efficiently context-switch between tasks.
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Head of IT  

  Vintage Cash Cow Arcavindi

  [fulltime] - Leeds

  Posted: 13/01/2026

  Apply Now

  DescriptionAbout the team:At Vintage Cash Cow and Arcavindi, technolog... Read More

  DescriptionAbout the team:At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre-loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support.
  Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive.
  This is a team where service excellence meets operational rigour, blending proactive problem-solving, deep technical expertise, and a people-first mindset to deliver an IT experience that feels seamless, reliable, and empowering.
  About the role: We’re looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you’ll take ownership of our IT infrastructure, support services, and the teams that deliver them.
  This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You’ll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service.
  
  If you’re a hands-on IT leader who enjoys building high-performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you’ll feel right at home here.
  
  This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out-of-hours support when needed.
  ________________________________________________________________________________________
  
  Getting Started... Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments.
  Establishing Your Impact… Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers.
  Driving Excellence… Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem-solving. Mentor and develop IT Managers and support teams, building a high-performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. _________________________________________________________________________________________Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up-to-date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high-performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice.
  Key ResponsibilitiesIT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end-user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end-of-life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high-quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service-oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge-sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security-first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities.
  Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end-user computing. Hands-on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions.  Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation.   Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites.   Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organizational security policies.   Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage.  Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast-paced, scaling environment. Willingness to travel and provide out-of-hours support when required.
  #LI-Hybrid #vintage
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now
• 

  Customer Experience Agent - Dutch Speaking (CEC)  

  Vintage Cash Cow Arcavindi

  [fulltime] - Morley

  Posted: 11/12/2025

  Apply Now

  DescriptionAbout the team:We’re incredibly excited to bring our hugely... Read More

  DescriptionAbout the team:We’re incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe! We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem. This dynamic warehouse will be the heart of our operations, processing and  fulfilling orders for the Netherlands, Germany, Belgium, Italy, Spain, and France. To fuel this incredible growth, we're seeking passionate and inspiring individuals to join our expanding teams across the business.
  At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionize the way people buy and sell vintage, valuable, and truly unique items. We are united in our dedication to creating fantastic journeys for our customers.
  About the role: As a Customer Experience Agent - Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
  You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe.
  
  Getting Started... Learn our tone of voice, systems, and customer service processes Shadow experienced colleagues to understand customer journeys and best practices. Gain confidence handling a variety of customer queries across multiple channels.
  Establishing Your Impact… Independently manage customer conversations with professionalism, speed, and empathy. Resolve queries and complaints fairly and consistently, meeting quality standards. Support customers during the buying process, explaining next steps and overcoming objections. Build trust through accurate, timely, and clear communication.
  Driving Excellence… Take ownership of complex cases and collaborate with colleagues to resolve them smoothly. Consistently exceed KPIs for quality, efficiency, and customer satisfaction. Share feedback and ideas to improve processes, training, and workflows. Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.
  Key ResponsibilitiesKey Goals & Objectives: Deliver excellent customer service and communication across all channels to our Dutch speaking customers. Handle complaints with professionalism, empathy, and adherence to policy. Support sales and buying conversations, contributing to growth targets. Meet and exceed KPIs for response times, resolution rates, and customer satisfaction. Collaborate effectively with colleagues to ensure a seamless customer journey. Contribute to building a high-performing, supportive, and adaptable team culture.
  Key Responsibilities: Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media. Handle outbound calls, including welcomes, collections, and customer updates. Manage complaints by investigating issues, resolving them promptly, and keeping customers informed. Support the buying process, overcoming objections and helping customers feel confident. Accurately record interactions, maintain systems, and complete admin tasks. Liaise with internal teams to deliver smooth handovers and joined-up customer care. Contribute to continuous improvement by suggesting ways to refine processes.
  Skills, Knowledge and ExpertiseEssential Skills & Experience: Proven experience in customer service, contact centres, or sales environments. Excellent verbal and written communication skills, with empathy and clarity. Strong problem-solving skills with resilience under pressure. Confidence in handling objections and complaints fairly and constructively. Ability to balance speed with accuracy and quality. Organised and able to manage multiple priorities. Comfortable using CRM systems and digital communication platforms. Team-oriented mindset with a proactive, solutions-focused approach.
  Desirable Skills and Experience  Background in buying, sales, or complaint resolution. Ability to adapt quickly in a fast-growing scale-up environment. Experience working in businesses with operational warehouses or physical products. #LI-Hybrid #vintage
  Equal Opportunities
  At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
  
  We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
  
  If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
  
  Your personal data will be handled in accordance with our Privacy Notice. Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
  
  Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
  
  Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
  
  While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
  
  Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
  
  Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect. Read Less

  Apply Now

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