Marketing Intelligence Analyst (MI Analyst) Location: Newcastle or London Victoria Salary: between £40,000 £60,000pa DOE + variable performance bonus Working Hours: 40hrs weekly from 9am - 6pm Shift Pattern: Monday to Friday (Hybrid) Holidays: 21 days annual leave plus bank holidays Verisure Services are looking for a Marketing Intelligence Analyst reporting to the Head of Growth Marketing. This person will be responsible for data analytics (internal and external), creating analyses, dashboards, and reports to assist in measuring and optimising marketing performance. Major tasks and responsibilities: Management, build-out and accountability for all marketing analytics tools PostgreSQL database, digital analytics tools, telephony analytics Work alongside the BI team to optimize database collection, performance and maintenance Proactive and rigorous quality checks to ensure necessary collection, storage and cleaning of the data. Analyse and visualise multiple sources of digital data to discover and create actionable insights to improve business processes and performance. Responsible for the identification and execution of improvements in marketing data capability that will lead to deeper insights. Strong understanding of digital technologies, solutions and platforms, underlying marketing analytics services and processes. Translate insights into actionable day-to-day improvements across all marketing channels Ensure consistent brand representation and resonance across all marketing channels while monitoring brand perception Efficiently plan, organize, and execute marketing projects while effectively managing resources and communicating with stakeholders Qualifications, experience and skills Bachelor'sdegree required Masters degree in a STEM related field strongly preferred 2-3 years experience working in a Consulting, Strategy, or Data Analytics role Demonstrated knowledge of Excel (advanced, will be tested), SQL (PostgreSQL), ETL pipelines, PowerBI (or other visualisation software). Strong communication and collaboration skills. Ability to translate and visualise data in a concise and accurate way thats easy to digest. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills, with the ability to evolve digital data strategy based on research, data and industry trends. Excellent leadership skills. Ability to work effectively both independently and in team environments. Outstanding attention to detail Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Hybrid & flexible working with up to 2 days WFH Satisfy your cravings at our onsite coffee shop and our canteen (Newcastle only) Travel & meal allowance (London only) Stay active with discounted gym and health club memberships. Access private healthcare with BUPA and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn cash rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Field Service EngineerLocation: ManchesterFull-time, PermanentSalary: £26,174.72 basic increasing with role progression plus uncapped commission (up to 50k OTE)Working Hours:40 - 48 hours per weekShift Pattern: 9am to 6pm & 11am to 8pm between Mon to Fri including bank holidays. Must be able to work Saturdays (one on, one off)Holidays:29 days annual leave increasing to 31 days after 1 years' servi...
Alarm Call Handler (Nights) Newcastle, NE12 8BU Salary : Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus. Working Hours: 37.5 hours per week Shift Pattern: Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off) Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors, particularly for our night shift hours. When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence. Responsibilities include: Reacting to incidents in a timely manner Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties Making quick and accurate choices following strict security protocols. Making outbound calls to communicate what is happening during an incident and to ensure customers security. Receiving Inbound calls from customers and handling their requests Preventing false alarms, explaining how to use the system and detecting technical issues. Ideal Candidate will have: Experience in providing excellent customer service. Excellent communication skills with problem solving attitude. Ability to show patience and consideration towards customers via telephone. Customer oriented, genuinely passionate about customers' security and safety. Ability to multitask effectively whilst keeping a high level of service quality. Proactive and able to follow strict protocols accurately. Accurate data capture and typing skills. Good IT and Microsoft Office skills. A selfless team player. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Night Shift Allowance Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Alarm Call Handler (Nights)Newcastle, NE12 8BUSalary: Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus.Working Hours: 37.5 hours per weekShift Pattern:Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off)Holidays:29 days annual leave including bank holidays, increasing to 31 days ...
Installation Trainer Location: Newcastle Upon Tyne plus travelling across UK Salary: £23,792.2 basic + uncapped commission (OTE £40,000pa) Working Hours: Full Time, 40 hours per week Holidays: 29 days including bank holidays or depending upon service for internal applicants. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. We have an exciting opportunity within the Installation Quality department, reporting to the Branch Manager. This role will provide support on a wide range of daily challenges, team coordination and administrative support in the day-to-day tasks. Supporting the Sales Force team in training them with the right knowledge and skills to perform at a high level. Making sure that they adhere to the correct/standard guidelines the Verisure way. *Manual Drivers License Required* Responsibilities' include: Design and prepare training materials and educational aids. Choose appropriate training per route to market, classroom product training, mentoring, developmental training, sales technique training. Plan a monthly training schedule for Retail Store visits, Call Centres, and own installations. Assist with installations (with/without trainees) Assist the workforce with product queries and sales advice. Deliver audits on current installers. Deliver feedback to Verisure Management and recommend changes and improvements. Monitor store performances and liaise with store managers to determine where additional training is required. Support with Upgrade Install training. Keep up to date files with details of all training sessions. Person Specification: Proactive and tenacious and ability to?plan and prioritise workload to ensure efficiency Focussed, methodical and able to work within a fast-paced environment Good level of communication, excellent written and verbal communication skills Organised and able to manage a busy and diverse workload Polite, tactful and friendly attitude & a team player Active listening and strong interpersonal skills Inventiveness, curiosity and solution focussed Committed attitude and the drive to get things done Flexible to meet evolving demands Meticulous attention to details Autonomous with an ability to work collaboratively Result oriented Customer oriented Required Skills & Experience: Proven working experience as an Installer and Salesperson Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Ability to produce professional developmental training material MS Office proficiency (PowerPoint, excel, etc) Advanced organisational skills with the ability to handle multiple assignments and to work under pressure and tight deadlines Excellent communication skills coupled with strong customer service skills A clean manual driving licence Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Company vehicle with fuel card for business miles only. You be provided with a company smartphone Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen in Newcastle. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help Ready to start a new journey in Verisure? Apply today and well get in touch! Be you. Be more. Be Verisure. JBRP1_UKTJ
Customer Booking Agent (Inbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 3pm - 9pm including paid break Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service Verisure are looking for Customer Booking Agents to join our Inbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Key Responsibilities: Responding to inbound calls and booking free consultation appointments with potential new customers Creating prospects and recording data in the system Responding to pre-sale customer queries as well as supporting internally about the products/services we offer Liaising internally with various departments to finalize the booking process as well as contracts Essential Skills : Customer service experience from any background Organisational skills A polite, friendly, and informative telephone manner Ability to multitask effectively whilst keeping a high level of service quality Accurate data capture and typing skills Excellent communication skills with problem solving aptitude Competent IT and Microsoft Office skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Enhanced maternity and paternity. Contribute to a greener lifestyle with the Cycle to Work Scheme Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Technical Support Advisor Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum+ Performance based bonus Working hours: Full time , 37.5 hours per week, shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an exciting new opportunity. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. What youll be doing: Assisting with advanced technical issues, diagnosing technical faults and providing a solution via phone, web chat and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the field. You will be required to conduct alarm testing and product fault troubleshooting when required. Logging all incidents and making sure all communication is logged on our database, ensuring information is up to date. This way we can identify faults and test new solutions when necessary. Wed love to hear from you if you have: Ability to multitask effectively whilst keeping a high level of service. Good speed typing to register in our systems the reasons and solutions of the incoming contacts while you are speaking. Love hardware and software. Tech Savvy candidate with an ability to learn and comprehend the function of the security hardware and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Installation Trainer Location: Newcastle Upon Tyne plus travelling across UKSalary:£23,792.2 basic + uncapped commission (OTE £40,000pa)Working Hours:Full Time, 40 hours per weekHolidays:29 days including bank holidays or depending upon service for internal applicants.Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over...
Customer Booking Agent (Inbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday between 3pm - 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking Agents to join our Inbound Contact Centre tea...
Technical Support AdvisorQuorum Business Park, Longbenton - NE12 8BUSalary:£23,000 - £25,000 per annum+ Performance based bonusWorking hours: Full time, 37.5 hours per week, shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off)Holidays:21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service
Are you a tech lover?. Do you have customer service experience...
