About the apprenticeshipDutiesSupport Customers onsite within the hospital environment representing Philips to ensure the delivery of service excellence. Working across multiple sites across Wales as part of an allocated install base
•Supporting the remote team in fault diagnostics
• Capturing System Logs and undertaking first level review
• Gain baseline architectural understanding of the deployed Radiology informatics Solution to ensure clear understanding to aid and assist fault diagnosis
• Work with Hardware vendors to deploy new infrastructure (Clinical Workstations)
• Support Workstation Clinical Quality Assurance activity
• Undertake proactive maintenance of deployed workstations
Provide Eyes and Hands support onsite for the remote L1, L2 and L3 engineering teams
Additional informationApplication and product training will be undertaken at Philips European Training Centre in Italy.
Company vehicle
22 holidays plus 8 statutory days
Pension, workplace auto enrolment
Employee benefits platform
Digital Infrastructure Engineer Apprenticeship (Level 3)
After completing the Apprenticeship scheme, suitability would be assessed for full time employment as a Philips Informatic Support Specialist.
RequirementsQualificationsEducation to GCSE standard, minimum of 5 GCSE including Maths, English and Physics Grades A-C or equivalent.
Minimum of 2 A levels, BTEC or equivalent, including Information Technology related study
An interest in pursuing a career in IT, networking and system connectivity
Full, valid driver's licence essential
Be part of a dedicated team of engineers working within the Radiology Informatics sector across Wales. Delivering a mission critical informatics system to all Health boards and Trust across Wales. As a Service Support Engineer (Apprentice), your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.
Strong communication and customer focus
An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role, problem solving
An interest in IT, networking and system connectivity, a good communicator, confident speaker and team player
Fluent in both spoken and written English
Desirable written and spoken Welsh
SkillsBe part of a dedicated team of engineers working within the Radiology Informatics sector across Wales. Delivering a mission critical informatics system to all Health boards and Trust across Wales. As a Service Support Engineer (Apprentice), your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.
Strong communication and customer focus
An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role, problem solving
An interest in IT, networking and system connectivity, a good communicator, confident speaker and team player
Fluent in both spoken and written English
Desirable written and spoken Welsh
Welsh languageWelsh spoken skills: NoWelsh written skills: NoIf you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.Training providedTraining providerGower College SwanseaQualificationDigital Infrastructure Engineer apprenticeship (Level 3)Disability confidentIs this employer disability confident: NoWhat is disability confident?Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.Employer detailsDacoll GroupVelindre Hospital
Whitchurch
Cardiff
CF14 2TL
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