Job Title:
Sales Executive
Department:
Sales and Customer Service
Location:
Urban Playground Head Office, Nottingham
Role Description
As part
of the sales department, you will be driving group bookings and venue hires for
all Urban Playground sites. Bonus up to £7,000 + uncapped commission on top.
Essential Duties and ResponsibilitiesAnswering
all inbound and making outbound telephone enquiries as the first point of
contact for existing and potential clients.Ensure
that all sales enquiries are promptly responded to and followed up.Proactively
driving sales via outgoing sales enquiries via phone and email.Overseeing
the full booking process, ensuring invoices are supplied in time and full payments
are made prior to the event.Ensuring
all group booking ticket allocations for events are added to the ticketing
system when the booking is confirmed / paid.Ensuring
that all bookings and booking changes are properly and promptly
administered on the system, communicating all updates with the venue
teams.Arranging
sales tours of the venues with prospective clients and liaise with the
site teams accordingly.Suggest
new ideas to develop our packages, seasonal offers, or new target
customers.Work
with the marketing team to capitalise on promotional efforts.Collaborate
with on-site managers, across all departments to ensure the delivery of
group bookings are seamless and well organised.Following
up with the booking organisers to gather feedback and ensure their visit
was positive.Chase
unanswered enquiries, upselling and making new offers to entice bookings.
Other
Duties and Responsibilities
Attend
important clients’ bookings, or particularly large group bookings, meeting
the clients in the venue to develop relationships.
Ensure
all training is completed in a timely manner.
Proactively
contribute to and suggest ways of improving company processes and
procedures.
Skills
Technical
Experience in a sales
position, with inbound and outbound focus.
Deep understanding of sales
practices.
Experience using a sales
CRM system.
Ability
to upsell.
Confident
communication and strong
customer service skills.
Good knowledge of Microsoft packages, including
Word and Excel.
Personal
Positive, ‘Can do’
attitude, picking up any responsibilities to help the wider
team
Good organisational skills
and time management.
Ability to work
independently.
Excellent attention to
detail.Ability to think on your
feet and adapt.
Proactively making
suggestions for improving the way we work.
Confident communication with excellent verbal and
written English.
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