Job Purpose To provide a professional, client focused service on matters relating to UK Visas and Immigration (UKVI) duties. Responsible for the planning, coordination, liaison, and administrative implementation of all UKVI related activities and initiatives. Main Duties and Responsibilities 1. As first point of contact provide advice and guidance on the content and application of UKVI policy, legislation, and procedures. To liaise and collaborate with members of staff at all levels [face to face, by telephone or in writing] and provide detailed and accessible advice on matters relating to the University's UKVI process and compliance requirements to resolve any issues of concern and generally provide appropriate guidance and support to all parties ensuring a consistently high level of service. Ensure that any UKVI enquiries are responded to appropriately and in a timely manner. 2. Maintain a thorough knowledge and understanding of policies, issues and legislation relating to staff immigration categories to be able to provide information as appropriate. 3. Ensure the timely processing of all relevant UKVI related employee lifecycle requirements, ensuring process is managed and the Core/HR Payroll System is updated and accurately reflects visa expiry/renewal dates. Ensure that where necessary, the Home Office is notified of any contractual changes in a timely manner. 4. Liaise with the relevant P&OD Teams as necessary to ensure visa processing by UKVI Hub in advance of expiry and to support the resolution of any immigration issues arising in liaison with relevant managers and employees. 5. To identify matters requiring the input of a senior member of UKVI Hub, providing requisite background information, briefing them and provide appropriate information to assist, recommending suitable courses of action and or drafting response for their approval as appropriate, in order to assist and enable timeous processing of the matter in hand. 6. Responsibility as a Level 1 user of the Home Office’s Sponsor Management System (SMS). 7. To maintain accurate electronic files such that information therein is kept in an ordered fashion, conforms to Data Protection/GDPR and Home Office requirements/guidelines, and such that information is easily retrievable and properly maintained. 8. Statistical work e.g. HR system reports for various stakeholders including responsibility for producing reports and actioning as appropriate. 9. Develop an excellent working knowledge of the Core/HR Payroll System in support of visa compliance. 10. On a day-to-day basis ensure that a high standard of general administrative assistance for the UKVI Hub is provided. 11. Assist the Head of Strategic Global Mobility & Academic Resourcing and UKVI Compliance Manager in establishing and monitoring appropriate policies and procedures relating to immigration and visas. 12. Maintain an effective network with P&OD teams across the University to support delivery of the P&OD function and to foster and share best practice. 13. Any other duties that fall within the area of the post as allocated by the line manager following consultation with the post holder. Knowledge, Qualifications, Skills and Experience Knowledge/Qualifications Essential: A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.A2 Up to date working knowledge of UKVI legislation and best practice. Desirable: B1 Knowledge of University policies and procedures, legislation, best practice, custom and practice, terms and conditions of employment and service standards.B2 Certificate in HR Practice and/or working towards achievement of CIPD membership through ongoing professional development or completion of relevant HR degree qualification. Skills Essential: C1 Excellent verbal communication and interpersonal skills - demonstrable tact, diplomacy, discretion, assertiveness and ability to handle difficult or sensitive situations or people.C2 Good standard of written English, with ability to draft correspondence, notes of meetings and reports and engage professionally with client group in this regard in a manner which enhances team reputation.C3 Flexible, solution-driven, customer orientated approach to service delivery.C4 Excellent attention to detail.C5 Good time-management and organisation skills with the ability to prioritise a diverse and busy workload and to work around Manager's requirements while still undertaking own work.C6 Good knowledge of and ability to clearly communicate, verbally and in writing UKVI policy, legislation, procedures and processes to a diverse client group.C7 High level of initiative and decision making ability/judgement with regard to resolving issues and determining appropriate action.C8 Analytical with high levels of numeracy, accuracy, and attention to detail, particularly in managing contractual and financial documentation and related IT applications.C9 Ability to work effectively and supportively within a small team. Experience Essential: E1 Experience of personal development and delivery in a similar HR or Immigration role.E2 Experience of dealing effectively with a wide range of customers and staff at all levels in an organisation, using initiative and judgement to proactively resolve HR Immigration issues.E3 Experience of extracting, manipulating and analysing data.E4 Experience of using an HR/Payroll information system.E5 Experience of using Microsoft packages e.g. Word, Excel, Outlook and PowerPoint in the workplace. Desirable: F1 Experience of working within a further or higher education setting.F2 Experience of using UKVI SMS system. Terms and Conditions Salary will be Grade 5, £25,138 - £29,605 per annum. This post is full time (35 hours p/w) and open-ended. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect: 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension , benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community here. We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.
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