Description SummaryReporting to the Vice President of End User Services, the Global Senior Directorfor Endpoint Operations will have end-to-end responsibility for all aspects of Delivery of End Point services to all Unisys Digital Workplace Solutions clients. The role includes overseeing the UEM platform, Seamless Collaboration platform, managing diverse device ecosystems, and ensuring security and compliance across all endpoints as contracted. This senior position plays a critical role in providing support to customers and bringing innovation and new technologies in alignment with business goals. The leader will partner with other areas within Unisys including senior leadership across Unisys, customer-facing teams, vendors and Go-To-Market teams. The role involves leading a team globally collaborating with various stakeholders to implement innovative cost-saving solutions and optimize endpoint management strategies globally.Key ResponsibilitiesManage the overall P&L for the Global End Point OperationsAccountable for achieving delivery goals (customer specific SLA and KPIs) in large and complex enterprise environments involving the use of different tools and technologiesDefine and execute the global strategy for the End Point service aligning it with overall business objectivesEnabling the business with futuristic technologies, innovation and thought leadershipDevelop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivityPartner with business unit leaders across North America, India, EMEA, and APAC to build influential relationships and ensure alignment with organizational goalsFoster a high-performing team culture through effective coaching, trust, and accountability, ensuring transparency and ethical conductCreate and implement strategies to improve vulnerability management and ensure compliance with global security standardsStrong experience in Microsoft Azure Cloud within M365 stack on Intune, Endpoint manager, Office 365, Collaboration tools etc., Experience management tool and analyticsExperience in managing government projects and a good understanding of the governance structureExperienced people leader capable of managing a team of over 400 employees globallyExcellent communication and presentation skills – both internally and to current/potential customers and industry specialistsEstablish career paths, training and engagement of people in their respective domains as well as cross functionalResource hiring/alignment to projectsDrive evergreen and release management process to keep the organization up to dateDrive technology roadmap for clients and future state of operationsDrive client satisfaction using continuous service improvements in technology & processAct as senior point of escalation for End Point services, both internally and with customersEngage with clients on business needs and build necessary IT solutions, improvements, and scope extensionDrive cost optimization against current baselineDevelop the Standard processes for Incident and change management as to be followed in operations for End user computing group and adherence to ITIL guidelinesDrive productivity and quality KPIs for team as well as the mechanism to track themUnderstand the offerings under modern device management & seamless collaboration portfolio and generate organic growth opportunitiesCapable of analyzing the ever-changing technology landscape and providing advisory services to the clients on potential impact on managed servicesYou will be successful in this role if you have:University degree, graduate degree preferred and depth of demonstrated management and leadership experience. Specific focus in the Digital Workplace Services/Endpoint Operations and associated technologies is preferred10 years+ of specific experience in Digital Workplace Solutions, ideally focused on Endpoint Operations including modern device management and seamless collaboration6-8 years of leadership experience, including managing and motivating large geographically spread technical teams within a highly matrixed leadership organizationFirst class commercial acumen with the ability to understand detailed commercial business modelsA natural innovator who continuously strives for excellenceStrong understanding of Endpoint market trends and client business driversExceptional credibility and gravitas up to a C suite levelAbility to lead and coach other leaders to be “the best they can be”Outstanding communication and presentation skills at all levelsChange agent to drive the needed functional and behavioral changes in the team to deliver the next generation of experience to our clientsProvide delivery excellence and continued innovation to maintain a top quartile cost competitivenessAgile thinker who is adaptable to changes in markets, operations and support - Challenger of the status quoPacesetter for continuous improvement of delivery, reliability, and costUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
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