Location: Crewe or Southport
Hours: 37 hours
Salary: Up to £32,750 (depending on experience), plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
About the Role
We are looking for an experienced Customer Account Manager to join our team based in either our Crewe or our Southport site. A hybrid working pattern is available and you will be required to travel to visit customers.
Working as part of the Customer Engagement Team, you will take responsibility for renewing and maximising sales. Focused on account growth, you will form part of a team accountable for achieving specific targets for sales and gross margin as set out in our Corporate Plan and aligned to our strategic imperative of achieving margin accretive revenue growth.
You will be responsible for the implementation and ongoing sustainment of the Customer Engagement System including, development of the strategic account plan and management of the various governance processes which ensure that customer needs are met and exceeded throughout contract duration.
Through effective relationship management, you will support the customer to deliver business objectives in the short, medium and long term. You will be responsible for driving account growth, managing key customer relationships, and overseeing sales activities for your allocated accounts.
As a Customer Account Manager, you will work closely with the Customer Engagement Manager to ensure customer satisfaction and contribute to the development and execution of strategies that enhance business growth, whilst proactively positioning for contract renewals and extensions.
You will be responsible for maintaining regular customer interaction, managing and reporting on operational performance targets and achieving budgeted sales targets for nominated customers and achieving budgeted GM in line with our corporate plan and identifying opportunities to improve this.
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About You
We are looking for someone with customer account management experience, ideally gained working within the Rail sector. You will have excellent customer service, selling and negotiation skills with exceptional communication and interpersonal skills enabling you to engage with people at varying levels within the organisation and externally.
You will have the ability to make decisions and solve problems, taking ownership to initiate resolutions, always leading with a focus on continuous improvement. The role will also require a strong contract and commercial awareness. Organisational and time management capability are paramount to the success in this role.
A good working knowledge of SAP is required, along with sound IT skills. Data analysis and good analytical skills are required to understand and interpret data.
About Unipart
We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether its your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you you - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
You may have experience in the following: Customer Account Manager, Account Manager, Client Account Manager, Customer Success Manager, Customer Success Executive, Client Relationship Manager, Key Account Manager, Account Executive, Customer Service Manager, Client Services Manager, Relationship Manager, Customer Experience Manager, Internal Account Manager, Commercial Account Manager, Sales Account Manager, Business Development Executive, Business Development Manager, Customer Support Manager, Customer Retention Executive, Client Services Executive, Account Coordinator, Customer Engagement Specialist, Customer Care Manager, Client Partner, Client Success Manager, Sales Support Executive, CRM Administrator, Customer Relationship Executive etc
REF -229 365
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