This is an exciting shift-based role based onsite in our TUI Operations Control Centre (TOCC) with accountability for the operational delivery and control of airline operations, within the operational control window, across all 5 group AOCs, including short and long-haul operations with a fleet of c.125 B737/B787 aircraft across Europe and beyond.
The key focus of the TOCC Network Operations Manager is to provide the on-shift management of the TUI Operations Control Centre (TOCC), managing the operational control of the TUI Airline flying programmes, and ensuring the aircraft fleet and schedules are coordinated to enable the airline to operate safe, compliant, on-time operations.
As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based on a 4/5/5/4 roster pattern, allowing for 2 weekends off per month, with a combination of day (7am - 7pm) and night (7pm - 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements.APPLICATIONS CLOSE 5 JANUARY 2026
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and moreFlexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environmentA career to shape: Access the TUI Learning Hub to level-up and reach your ambitionsBroaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
ABOUT THE JOB
Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, adhoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or complianceRespond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issuesLead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response proceduresInspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differencesDevelop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvementsUndertake and ensure all short notice and on-the day applications for airport slots, operating licences, overflight / landing permits are completed to protect the integrity of the operationManage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial termsProvide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets
ABOUT YOU
Proven management experience within an Airline Operations Control Centre (OCC)Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualificationsConfident decision-maker under pressure, able to balance diverse market, customer, and regulatory factorsResults-driven, with a strong focus on targets and performanceAdaptable and responsive in fast-changing operational scenariosAble to build strong, collaborative relationships with awareness of cultural and contextual differencesCustomer-focused, striving to exceed internal and external expectationsCommercially aware with an understanding of long-term business impactsSelf-motivated leader who inspires and guides the wider TOCC teamProvides constructive feedback to drive continuous improvementEmbraces change and thrives in dynamic, complex environmentsResilient, calm, and effective under pressureConfident communicator with senior stakeholders across regionsPlease note that, due the regulatory requirements, there is a minimum age of 21 years
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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).
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