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Tudor Employmet
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  • Customer Service Advisor  

    - Sheffield
    Tudor Employment Agency are currently seeking a proactive and customer... Read More
    Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.Key Responsibilities for the Customer Service Advisor:Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when requiredProcessing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by our client on behalf of Sheffield City CouncilCarrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achievedDealing with incoming calls in a professional, timely and friendly manner for both internal and external customersResponding promptly and effectively to customer enquiriesHandling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are metObtaining and evaluating relevant information to resolve service issues efficientlyProcessing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teamsLiaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctlyCarrying out call‑backs to customers to provide updates on progressCommunicating expected timescales for resolution clearly and professionallyMaintaining full awareness of all processes and ensuring high standards of service quality at all timesSupporting the management of a customer base of approximately 240,000 properties across SheffieldKey Skills for the Customer Service Advisor:Proven ability to deliver exceptional customer service across multiple communication channelsStrong listening skills and the ability to identify customer needs effectivelyAbility to work collaboratively within a team and remain calm under pressureExcellent organisational and planning skills, with the ability to prioritise tasksStrong interpersonal skills with high attention to detailProactive, adaptable and able to go the extra mile for customersFlexible and open to a broad range of tasks within a changing environmentConfident telephone manner with strong verbal communicationCompetent IT skills, including the ability to learn new systems quicklyAbility to take initiative with a genuine interest in delivering a first-class customer experienceHow to Apply Read Less
  • Deputy Manager  

    - Derby
     Deputy Manager – Children’s Residential Home  Derby Full Time | Perma... Read More
     Deputy Manager – Children’s Residential Home  Derby
    Full Time | Permanent
    Reports to: Registered ManagerTudor Employment Agency are recruiting a Deputy Manager to support the day‑to‑day running of a 1‑bedded Residential Children’s Home. You’ll help lead the team, support young people, and ensure the home remains fully compliant with regulations and safeguarding standards. Key ResponsibilitiesSupporting the Registered Manager with daily operations and staff supervisionLeading and motivating staff to deliver person‑centred careEnsuring compliance with Children’s Homes Regulations 2015, Quality Standards & SCCIFManaging placement plans, risk assessments & positive handling plansEnsuring safeguarding procedures are followed and reporting significant incidents within 24 hoursMaintaining Health & Safety, Fire Regulations & Regulation 44 actionsParticipating in the on‑call rota and completing mandatory training Safeguarding Lead DutiesLeading on all safeguarding and child protection concernsMaking referrals to statutory agencies when requiredEnsuring staff understand safeguarding procedures and best practiceStaying updated on FGM, CSE, County Lines & RadicalisationMaintaining accurate safeguarding records RequirementsLevel 4 Diploma in Children & Young People Workforce (or equivalent)Working towards/completed Level 5 DiplomaMinimum 2 years’ supervisory experienceEnhanced DBS, Right to Work in the UK & clean driving licenceStrong communication and leadership skillsOrganised, resilient, flexible & committed to improving young lives SalaryStarting salary: £33,300.80 per year (£16.01 per hour)Pay increase after a successful 6‑month probationAdditional payment for on‑call dutiesSubject to the nature of onsite emergencies, you may be required to attend the home to support if it cannot be resolved over the telephone. On‑Call RequirementsFull UK driving licence essential Part of the management on‑call rota (every 5 weeks)Monday–Friday: 5:00pm – 09:00amWeekends: 24‑hour coverageSubject to the nature of onsite emergencies, you may be required to attend the home to support if it cannot be resolved over the telephone. Read Less
  • Warehouse Operatives  

    - Walsall
    Tudor Employment Agency Ltd are currently recruiting for Warehouse Op... Read More
    Tudor Employment Agency Ltd are currently recruiting for Warehouse Operatives for our prestigious client based in Walsall.The specific duties include:Picking and packing customer orders for electrical goods using handheld scanners and pick listsChecking product codes, quantities, and item condition to ensure all orders meet quality standardsHandling electrical stock safely, ensuring items are protected from damage during picking and packingReplenishing stock levels and organising products within the warehouse to maintain efficient workflowUsing warehouse equipment such as pallet trucks and trolleys in a safe and compliant mannerLabelling, wrapping, and preparing orders for dispatch according to company proceduresConducting basic stock checks and reporting discrepancies to supervisorsMaintaining a clean, tidy, and hazard‑free working environment in line with health and safety guidelinesWorking as part of a team to meet daily order targets and support smooth warehouse operations Hours of Work: 11.30am – 8pm (Sunday 8am – 4.30pm)Days of Work: Monday to Friday (Occasional Sunday required) Read Less
  • Register Manager  

    - Burton-on-Trent
     Registered Manager – Children’s Residential HomeLocation: Burton upon... Read More
     Registered Manager – Children’s Residential HomeLocation: Burton upon TrentTudor Employment Agency are currently recruiting for a Registered Manager to work for one of our Children’s Residential homes based in Burton upon Trent.We are looking for a dedicated and ambitious Registered Manager to lead and inspire a team, ensuring children and young people receive the highest quality care, positive role models, and a safe, nurturing environment  Duties of a Registered Manager will include:Leading the daily operations of the home, ensuring consistently high-quality care and positive outcomes for young peopleEnsuring compliance with Children’s Homes Regulations 2015 and Quality Standards, including audits and Ofsted readinessRecruiting, supervising, and developing a high-performing, motivated care teamTaking the lead on safeguarding and promoting the welfare and safety of children and staffBuilding strong working relationships with local authorities, schools, health services, and other stakeholdersDriving continuous improvement and development across the home and organisationManaging rotas, budgets, and regulatory requirements efficientlyResponding flexibly to the needs of the home, including varied shifts or sleep-ins if requiredContributing to care planning, risk assessment, and safeguarding proceduresSupporting with on-call duties Read Less
  • Recycling Operatives  

    - Wolverhampton
    Tudor Employment Agency are currently looking for Recycling Operatives... Read More
    Tudor Employment Agency are currently looking for Recycling Operatives to join our well-established client, based in Four Ashes, Wolverhampton (WV10).Our client is a well-established waste management business and requires reliable and hardworking individuals to join their team. Key Responsibilities:Sort and segregate different types of waste materials, including plastics, paper, glass, metals, and household wasteOperate sorting machinery and equipment in a safe and efficient mannerInspect incoming waste materials to ensure compliance with regulations and company guidelinesRemove contaminants and non-recyclable items from the waste streamMonitor waste disposal processes to minimize environmental impact and optimize resource recoveryMaintain cleanliness and organization in the sorting areaFollow all safety procedures and protocols to prevent accidents and injuriesCollaborate with team members and supervisors to achieve daily production targets and quality standardsParticipate in training programs and stay updated on industry best practices and regulations Ideal Candidate:Hardworking and reliableAble to stand for long periods of timePhysically fit and able to lift up to 25kg ShiftsMorning shifts: 6am–2pm, Monday to FridayAfternoon shifts: 2pm–10pm, Monday to Friday How to ApplyTo be considered for this position or for further information, please contact Gina or Sam on 01922 725445 ext 1003 or 1004 or submit your CV to industrial@tudoremployment.co.uk Quote reference: TEAVEOREC/36 Read Less
  • Registered Manager – Leicester  

    - Leicester
    Tudor Employment Agency are currently recruiting for a Registered Mana... Read More
    Tudor Employment Agency are currently recruiting for a Registered Manager to work for our client based in Leicester LE5.We are seeking a dedicated and compassionate Registered Manager to lead the support and accommodation team, providing care for children and young people aged 8 – 18 with Emotional and Behavioral Difficulties (EBD). The successful candidate will oversee the management of all aspects of the 3 bed home, ensuring the highest standards of support, safety and individualised care. This role requires a proactive leader capable of building a nurturing and supportive environment while working collaboratively with staff and external stakeholders to achieve the best possible outcomes for the young people in care.Duties of a Registered Manager will include:Oversee the day-to-day operations of the support and accommodation facilityLead, motivate, and manage a team of caregivers and support staff to deliver exceptional care tailored to individual needsPromote a culture of empathy, professionalism, and continuous improvement among the teamDevelop, implement, and review personalized support plans that address the emotional, social, and developmental needs of young peopleFoster a safe, positive, and therapeutic living environment that promotes growth and well-beingSupport young people in their transition to independence, equipping them with life skills and confidenceEnsure the facility operates in full compliance with relevant legislation, including safeguarding protocols and Children’s Homes RegulationsConduct regular audits and assessments to maintain high standards of care and identify areas for improvementEnsure all safeguarding incidents are reported, documented, and addressed appropriatelyWork closely with external professionals, including social workers, healthcare providers, therapists, and schools, to deliver holistic and integrated supportEngage with families and guardians, keeping them informed and involved where appropriateManage budgets, staff rotas, and resources to ensure effective service deliveryKeep accurate records and reports in line with regulatory requirementsEnsure staff training is up-to-date, including safeguarding and therapeutic approachesSkills of a Registered Manager required:Extensive experience supporting children and young people with Emotional and Behavioural Difficulties (EBD)Proven leadership and team management abilities to inspire and guide staff effectively.Strong understanding of safeguarding, child protection, and regulatory requirements in care servicesAbility to develop and implement individualised support plans with a focus on positive outcomesExcellent communication and interpersonal skills for liaising with young people, families, staff, and external stakeholdersProblem-solving and resilience to handle challenges with a calm and solution-focused approachKnowledge of therapeutic and trauma-informed care methods Read Less

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