PROPERTY
The diversity of the product offering encompasses a
Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11
meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures
across the grounds of the 827-acre resort. The property is owned and
managed by The Trump Organisation.
POSITION PURPOSE
The role
encompasses, but is not limited to, labour planning and rostering, revenue and
cost management, guest satisfaction, employee engagement, inventory control,
and supply management, ensuring exceptional service delivery within a luxury
resort environment.
Essential FunctionsBrand, Quality & Compliance
1.
Ensure full compliance with Trump Hotels
Brand Standards, as well as all statutory and legal requirements, applying the
higher standard where applicable
2.
Maintain exemplary standards of cleanliness,
hygiene, safety, and equipment usage across all outlets
3.
Ensure all service delivery aligns with
luxury hospitality expectationsOperations & Services Excellence
1.
Manage multiple food and beverage outlets and
lead large teams effectively
2.
Maintain thorough knowledge of menus,
beverage offerings, and service standards across restaurant, bar, and in-room
dining operations
3.
Ensure timely and accurate recording,
coordination, and follow-up of all bookings and events
4.
Respond professionally and proactively to
guest needs during operational hours
5.
Implement creative and innovative approaches
to enhance guest service and experienceLeadership & People Management
1.
Lead by example, fostering a positive,
professional, and high-performance culture
2.
Effectively distribute workload across
management and supervisory teams
3.
Conduct performance appraisals in line with
guidance from the Hotel Manager and Human Resources, ensuring deadlines are met
4.
Address performance management and
disciplinary matters promptly and fairly
5.
Create an empowering environment where team
members take ownership of their responsibilities and professional development
6.
Communicate clearly and consistently with all
levels of the teamQUALIFICATION STANDARDS
·
Proven experience in a luxury hotel
environment at Outlet Manager level, or above·
Strong leadership capability with the ability
to motivate, train, and mentor teams·
Ability to analyse financial data and manage
budgets, payroll, and operational costs·
Highly organised, resilient, and able to
perform effectively under pressure and during high-demand periods·
Resourceful, flexible, and creative in
approach to problem-solving·
Confident and composed when handling
challenging guest situations or sensitive internal matters·
Strong computer literacy and operational
systems knowledge preferred·
Ability to define productivity standards
while maintaining quality excellence·
Intermediate or Elementary Food Hygiene
Certificate·
Personal Licence Holder
Education
·
Degree or equivalent qualification in Hospitality
or Hotel Management
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