About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media. Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends! Communicate courteously and provide customers with help and advice by telephone, email, and chat. Collaborate with various departments to seek further product information to resolve queries. Stay updated with any changes made to Tropic’s products. Record relevant data and statistics into Excel spreadsheets. Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For A proven track record in customer support. A natural people person with superb communication skills, capable of building lasting relationships. A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas. Exceptional organisational skills, comfortable managing time-sensitive tasks. Familiarity with Zendesk is a plus; however, a willingness to learn is essential. Previous administrative experience and the ability to work to tight deadlines. Passionate about being part of a team committed to sustainability and natural beauty. What We Offer Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon. Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working. Hours: Full-time, 12-month FTC. Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift. Salary: Starting from £25,000 (depending on experience). Perks
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