Job Accountabilities:
Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
Maximise revenue from a strong sales and customer service focus
Deliver the agreed levels of service and quality ensuring targets and goals are achieved
Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail
Sound operational management experience
A thorough understanding of resource optimisation and delivery
An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
Resilient with the ability to overcome challenges to consistently meet and exceed targets
Self-motivated and approaches work with a mature and positive attitude
The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
The ability to create a dynamic and high-performing team through selection, motivation and development
Excellent communication skills - both written and verbal
Excellent influencing skills at a senior management level
Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme – so you can pursue your love of travel
Company pension scheme
Life assurance
Private Medical cover for you
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Long service awards
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, break our area with free Wi-Fi
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