Toshiba Tec Imaging Systems (TUIS)Are you ready for your next challenge and have an in depth understanding of a similar role?Do you have strong communication, organisational skills and the ability to influence as part of a wider team?If so, we want to hear from you!The Dispatcher is responsible for coordinating the daily schedules of field-based print technicians, ensuring efficient service delivery and exceptional customer satisfaction.Acting as the key liaison between clients, service engineers, and internal support teams, this role ensures timely maintenance, installation, and repair of Toshiba print and document solutions. You will be forward-thinking, curious and have the ability to challenge and have excellent customer relationship skills This is an exciting time in the company’s development as we look to further grow and advance our customer solutions offering. You will become a vital member of the wider team, supporting the direction of Toshiba Tec as we embark on diversifying our solutions.
Responsibilities Coordinate and dispatch Toshiba-certified print technicians for service calls, installations and scheduled maintenance.
Monitor technician availability and job status in real time using internal dispatch software
(CRM, ERP, or FSM systems).
Prioritise service requests based on urgency, SLA agreements, location, and technician
skillsets.
Communicate effectively with customers to confirm appointments, provide updates, and manage expectations.
Track service performance metrics (e.g., response time, first-time fix rate) and escalate issues where required.
Collaborate with inventory/logistics teams to ensure engineers have necessary parts.
Maintain accurate service records and ensure all job notes comply with Toshiba standards.
Support the wider service delivery team with reporting and administration when needed.
Essential skills & experience Proven experience in scheduling, dispatching, or coordination (ideally within field services or print/MFD industry).
Strong organisational and time management skills.
Excellent verbal and written communication skills.
Proficiency in dispatch or service management software (e.g. Salesforce, SAP FSM, ServiceNow).
Customer-focused mindset with a commitment to service excellence.
Ability to work under pressure and manage multiple priorities.Desirable Familiarity with Toshiba print technologies, MFDs, or similar OEMs.
Basic understanding of print infrastructure and service workflows.
Experience working with SLAs and KPIs in a technical service environment.Qualifications GCSEs or equivalent (required)
NVQ in Business Administration, IT, or Customer Service (preferred)
Personal attributes Demonstrable experience in a similar role with commercial exposure
Confident communicator with strong relationship skills
Strong problem solving and analytical skills
Proven experience and understanding of customer needs and meeting expectations
Enthusiastic and flexible approach
Team player to be able to work collaboratively and use own initiative
Excellent planning, time management and organisational skills able to prioritise workload and work effectively under pressure
Excellent customer service ethic for internal and external customers
Takes responsibility “ownership” to achieve solutions
High level of personal resilience and flexibility
Able to build constructive relationships with stakeholders at all levels
Communicates clearly and respectfully both in writing and verbally
Excellent proficiency with Microsoft office products
WHY JOIN USYou will succeed because you’re ambitious and results driven as we are. You have worked in a similar role before and can draw on a wealth of experience and are creatively and commercially minded.You will love it because you will have the freedom to make a difference and put your own ideas into practice. Toshiba offers a competitive salary and excellent benefits package and the chance to progress your career within a truly global company.The nature of workplace solutions is changing rapidly, so if you share our 'Together Information’ vision, let’s get together to drive the new economy
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